These guys have to be the go to store for any building materials in the lower mainland period. The…read morefact is besides Home Depot who can you really rely on. Uppal always has plenty of stock great employees and ever better service they price match and help everyone gain traction no matter how big or small their project may be.

Thank you so very much, Windsor Plywood of Parksville!! A little over a year ago my Dad purchased…read morean order of lumber, 2 weeks later he was in a Victoria hospital receiving brain surgery to relieve a condition called, hydrocephalus. Long story, short, the lumber was never delivered, but he is thriving. In fact, he called Windsor Plywood in Parksville today, over a YEAR later, and asked if a partial refund with a restocking fee would be possible. The store manager gave him a FULL refund, no restocking fee, and immediately credited his credit card, which means, as my Dad, so intelligently pointed out, it cost them money in credit card fees twice over and they didn't ask for a dime in consideration! We thought this level of customer service no longer existed. We are so grateful to Windsor Plywood for proving us so wrong. If you need lumber, get it from Windsor Plywood - they treat you right!

Windsor Plywood Parksville staff are awesome! My wife and I made a wooden motorcycle rocking horse…read morefor our grandson and we visited the Sunrise Drive store several times over the September to December 2020 period. We were able to purchase the special tools, plywood, maple planking and small parts from just this one store, and we gots lots of excellent advice too. Thanks especially to Gene for finding all the right small parts and for his patient trials to help us pick the right stains and urethane finish. If you love wood and you're a Do-it-Yourselfer, I think Windsor Plywood Parksville is a great place to start your next project.

I recently ventured into the expensive world of renovations and money started pouring out but at…read moreleast to a good cause. I discovered that my little hardware store had the capacity and very often beat the pricing of the Mega Chain Stores and now I purchase all my lumber from here which is guaranteed to be premium and pay the same price. This place has a team of experienced hardware associates who have been in the trade probably all their life and they help you out and ensure you are buying the right thing and the right amount. Their popularity has pushed them to move into a larger facility just up the road from the original. You can buy a handful of screws or a truckload of lumber, it doesn't matter, you will be treated the same!

From the owner: In the construction industry, you need to use the best materials to ensure quality workmanship and…read morehappy clients. Serving builders across Vancouver Island, Bower Builders' Supply LTD. has a large selection of lumber, plywood, mouldings, hardware, paints, tools, and plumbing, electrical and insulation supplies. We can also handle special orders, and we deliver the materials you need right to your door. Call us today to find everything you need to make your next building project a success.

Would have to be the worst customer service ever experienced in our life. Do not waste your time…read morewith this company. If communication had of been for front from the beginning we would be in a better place. We were about to receive the 2nd sliding door. Based on dates given to us by Sunco we removed the existing sliding door and frame the day before Sunco were to install the new frame and doors. Come the next morning they phone informing us "Oh, we received the wrong doors, we cant come over". After informing them we have already removed the existing frame and doors based on dates confirmed by SunCo that week, we told SunCo to deliver the frame. Our question to them was "why did they not know this BEFORE?" We had to tack the frame in with nails and used plastic tarp to cover where the sliding doors would go. That was September 16th. It's now Jan 31st. We have ply wood and a plastic tarp where the sliding doors would go. They did provide us with ply wood.We made the team deliver the doors last week. We we will install the frame ourselves. There have been external influences which have not been SunCos fault. We accept these issues (The replacement sliding doors were lost, the 2nd set of replacement doors were correct but did not ship the hardware to install the sliding doors). The BIGGEST complaint is the lack of communication and customer service. SunCo have no idea what either is. We never received updates from the owner, we ALWAYS had to chase him down and ask for an update. When we had days they were supposed to install the sliding doors, we had arranged people to be at the house. SunCo didn't turn up and no email until later in the afternoon often AFTER we had communicated with them asking for an update. The first sliding door we received had a scratch on the glass. I requested compensation. We agreed on a price. Five weeks later we are still waiting. Sunco agree to pay for our Hydro bill. Five weeks later and two emails we are still waiting. I have a very strong feeling we will not be receiving any money. As a customer who had paid in full for two sliding doors the level of customer service was atrocious. As soon as things started to go wrong the owner backed away from dealing with us. Our fault for not researching before we purchased sliding doors. We will not make that mistake again. Next time we will buy from Vancouver.

As previous reviewers have stated, this is the worst customer service experience we have ever had…read more The owner of this business is a bully who will not listen to any complaints about his products even if they are defective. We were guaranteed a perfect door match if we purchased a new door from them. We were asked to supply our existing door and they would cut the holes for the hinges and door lock set and match the door. We got back a door with all the wrong holes but when we told them, Ross (owner) told us we were wrong and had supplied him with the wrong information. How is that possible when we brought in our existing back door for them to match? He was abusive and rude and the second door we had cut also had incorrect holes for the door knob and deep scratches on the frame. He told us to go out and buy a new door lock set to cover the scratches! We will never deal with this company again and you shouldn't either.

This place is terrible. Zero customer service…read more You cant get anyone to help you. When or if you happen to get lucky and find a human to help,they dont know anything about whatever it is that you require assistance with. Every single time. Rona, you are convenient to where i live but i cannot give you any more business.

We bought a fire table from RONA, it stopped working within a week of use and we tried to return…read moreit. RONA said we have to go through the manufacturer. Looked online and the company GHP has extremely poor customer service reviews. This has now become a headache to deal with. Will go with Home Depot or Canadian Tire next time. I have had better luck with returns within 30 days.

Perfect experience. Their staff is super warm heart and patient. The price is absolutely lower…read morethan market! And they're super pet friendly!

From the owner: At our store located at 106-11511 Bridgeport Rd, we offer more than just building materials — we…read moreprovide a complete renovation solution. From high-quality, affordable flooring and cabinets to professional installation, we’ve got everything you need under one roof. Whether you’re tackling a kitchen or bathroom remodel, our certified team is ready to help with expert advice, free measurements, and reliable installation services. We pride ourselves on offering great value without compromising on quality. Affordable, high-quality floors and cabinets/ In-store experts to guide your material choices /Certified installers who do the job right

This place is great. Everything you need from lumber to build a house all the way to a nail to hang…read morea picture. I highly recommend this business. I've been shopping there for years and I've always felt welcomed. I especially appreciate people there helping me find things that are always difficult for me to spot!

I like shopping here. They have it all, the help knows more than the goons at Home Depot and it's…read morelocally owned. They are also willing to bargain sometimes.

From the owner: Builders FirstSource is the nation's largest supplier of building materials and building products…read morefor builders, contractors, and remodelers, providing trusted products, industry expertise, and support for new construction, remodeling, and home improvement projects. Our Ferndale, WA lumber yard serves customers throughout Custer, Blaine, Bellingham, Lynden, Lummi Island and surrounding Puget Sound Area. We provide framing lumber and other essential building products to support residential construction and remodeling projects. With reliable service, convenient pickup and delivery options, and knowledgeable local expertise, we're proud to be known as builders' first choice.

Almost impossible to get someone to help you on the floor... and by phone it is worse! Currently,…read moreI've been waiting on the phone for a quarter hour to get hold of someone. I have ordered items for store pickup a few times (when I have NO other option) - the tracking tells me the item has arrived in Squamish, but it takes days for it to show as ready for pick up. And, when it is "ready" for pickup, I usually have to wait half an hour or more for them to located the item and bring it to the front. The main value of Home Depot customer service is to make us appreciate how efficient the municipal rezoning process is.

Very poor customer service. I was looking for a specific item. The first sales person I questioned…read moresent me to a totally wrong part of the store. When I asked a second person about the item, he first told me he didn't have the knowledge to answer my question. Then he tried to answer, but it was clear he could not answer my question. When I tried to get more information, he said he would have someone knowledgeable come and answer my question. I waited for around 10 minutes. When no one came to help me, I left the story.

I purchased a hanging basket patio chair for full price $500! I asked if this chair would be going…read moreon sale. They said "yes" it will and if it goes on sale within 30 days of my purchase I could come back and they would refund me the difference. I found out the patio chair went on sale within the 30 day period and returned to the store to get my refund. They refused. I wanted to buy another one at sale price but they were sold out. Other locations had the chair in stock. ?????? The management of this Lowes is horrible. Don't bother bringing your business here. They lie!

On Monday, my husband and I, went to Lowe's Nanaimo location for some drainpipe extension and glue…read more We were not even looking for help yet, tried to figure ourselves what, where is located when Rick appeared and offered help. He was patient, knowledgeable, right-on point on all our needs. We left with a better solution of our problem than the one we had in our minds. It was refreshing to see, there are still associates around who are not just trying to sell merchandise but can provide useful advice too. Thanks Rick!