My mom was really in a pinch, her dryer of 16+ years was overheating and failed. We phoned Trail…read moreAppliances in Nanaimo and Brandon Richardson sealed the deal. I had looked up the appliance we wanted, nothing fancy, we found a great deal with over $100 savings, online and phoned the store with 1 hour until closing. Brandon took my call and was very helpful, professional and knowledgeable. He took care of everything in one phone call, in 15 minutes I had brought the new appliance and arranged delivery, installation and removal. I had an excellent experience and wouldn't hesitate to recommend and shop here again myself. The delivery team arrived exactly as they had said, keeping us updated and informed of progress. They were efficient, clean and friendly and took all of the packaging and the old appliance away after installing the new appliance. What an easy experience.

Salesperson was okay, BEST DELIVERY TEAM ever, WORST FOLLOW UP SERVICE EVER - it's non existent…read more The door of our washer doesn't align so it doesn't shut properly. Called for service. Got the run-around - they were sending me a link where I was to send in a video of the door not closing (seriously?). They got my email address wrong. Finally straightened that out, and was dealing with a different person. Sent photo and video then, a week and a half later, finally received an email from the manufacturer on Friday asking me to phone and confirm an appointment for Monday (today). They're closed all weekend so couldn't phone to confirm but I set aside the day to wait around. Phoned the number this morning and was given another song and dance about how this isn't an appointment. Sure sounds like it was, as the email from the manufacturer says, "calI to confirm the appointment date and time". Now I wait, again, for a call with a confirmed appointment. Sure glad this isn't a fridge or freezer with a door that doesn't shut. Haven't heard squat from our salesperson - how about a follow-up call after delivery to see how things are going? Trail Appliances has washed their hands of us - handed us to an applicance repair company in town and to the manufacturer of our appliance who can't seem to coordinate things before contacting us. And as I go to post this, right below the box is: "This review is looking pretty epic! Nice!" Get your act together Trail.

A potpourri of merchandise and services [Nanaimo BC]…read more This store is like a version of our Target Stores in the US. We walked around inside to pass time until closer to our movie start time at the Galaxy Cinema. Both are located inside the Rutherford Mall. London Drugs has everything from computer and electronics to grocery and beauty products to appliances and cleaning supplies but the pharmacy is the heart of their business. It has an interesting history behind it like how it got its name. The store was named after London, England, the home of Canada's King, George VI. Founded in 1945 it started off as a small drugstore to what they are now. We purchased some snacks to take home later. The shelves are fully stocked. So much snacks to choose from from chips to chocolates and other treats. The cashier employee was nice and friendly. Review #3165

The selection is decent, but the prices leave a lot to be desired. Their sale prices are normal…read moreprices elsewhere, no joke. Customer service has been fine in my experience. It's just the prices aren't really appealing. Many simple items are more expensive than Walmart or Best Buy for example. It's hard to recommend because of that. Shop around before getting something here. I haven't tried their print services lately but in the past they weren't too great, nor were they cheap enough to be worth using again. There isn't much reason to shop here compared to the competitors.

Do not recommend Coast Wholesale appliance in Nanaimo BC. Full appliance package purchased in…read more09/11/2025 estimated deliver was 26/01/2026, we still do not have our full package, range is another two months out, and the fridge was sent with no pairing kit 6 months later no range and no fridge, I recommend going doing business elsewhere. The only communication we received in the six months were emails for further payments on items we had yet to receive.

3 weeks wait so far for a laundry set that was supposed to be in stock. They took my money in a…read morefraction of a second. No contact from the store. Not fair to blame the employees incompetence starts at the top the entire management team needs to be replaced. 3 weeks later still waiting. Still waiting...

01/09/2019 It was a…read morerainy Sunday in September, the churches had let out and the beaches were empty. Our family had just moved over 2000km to the island and we had "forgotten" the metaphorical glue that kept our brains together, our beds. This "accident" was not so much of a problem but an opportunity, but we were tired and beaten by the road... we were in no mood to go through the motions of being sold something that we've got a near collective 80 years of experience with. In and out, get the first bed that seems comfy was the plan. Thankfully we came across Roxy, as smooth as a merlot and welcome as that third shot of tequila, she helped us see the light and take the time to subjectively define the quality of a bed... Roxy not only educated us on the why of the what BUT saved us money... she even managed to make us smile the whole time. We'd decided to be miserable, she turned it around. Now we sleep warm and cozy at night, grateful to have had Roxy stumble across or weary heads in her showroom. Come all ye weary travellers, the Brick in Nanaimo will provide.

After leaving a google review, only to get an AI generated response, very sad customer service and…read moreresponses to reviews, what's the point!!! UPDATE: After leaving my review below, I get the automated response that is absolute BS related any comments or concerns stated. No we were not satisfied with the services provided. Disappointed with the after sale, delivery service. My father was waiting for a refrigerator. He was told he would get a call Friday before the delivery, to confirm the Saturday delivery and they would confirm a time. He never received a phone call at all on Friday regarding the delivery, he also never had a call today, Saturday regarding the delivery. Lucky for us, he was home at the time that the delivery truck showed up. He had to rush to empty his current fridge, which he would've had done, had he known when the team was showing up!! The delivery team that brought the fridge in and removed the old one was great, no disrespect to them, but the lack of a call to set up the time and date for the delivery and just showing up without a call to confirm that someone was home is extremely disappointing and poor customer service. Please do better in the future!!!

Suffice it to say the customer service offered by Barron's is abysmal. There is a clear lack of…read moreregard or respect for clients. And instead of practicing accountability, they instead deflect and try to blame/shame the customer. Use at your own risk.

The family business story brought me into the Barrons showroom. We bought an LG stacker washer for…read moreabout $1000 + GST. 4 months later the machine stopped spinning, clothes soaking wet. We got Barrons service, they came three times for a total cost of about $300. In the end they said that the washer was working OK, but they had not tested it under load. They were wrong because it did not work. On the phone Barrons offered me no choices. They wouldn't even take it away and install a new one for pay. Barrons was not obligated to compensate me but they offered no solution. I bought a new one, same model brand new for $1600 + tax, with an automatic 1 year warranty. It was a bad idea to pay $1000 + tax for a used one. Dealing with Barrons was a total loss of over $1300. I'll never deal with them again, to risky. The service was fairly priced and prompt, but the skill level was questionable.

Love this place!! Bought a Washer Dryer pair from them used, repaired. That was 8 years ago. Never…read morehad issues with these units. Just dropped in recently looking for a used appliance for a friend. Very helpful, courteous employee discussed a few items with me. I asked about a part for my fridge, and they said they'd be happy to order the part in for me. Lovely people. This will always be my go-to shop now, simply because of service and reliability.

For the past 6 years I have been a very satisfied customer of Classic Appliances' products and…read moretheir professional service, and I recommend them highly. The owner Rick is simply a fair and honorable man. He stands tall behind his words. He provides great value with excellent products at great prices. Ian is Classic's service technician and a great guy. He is efficient and a very skilled professional. Ian has been to our home over a dozen times over the years. You can trust that they will stand behind the appliances they sell and fix it them to your satisfaction.

I don't often write reviews, however following my recent visit to Home Depot, I felt compelled to…read moresay something. I was helped from a young man named William over in the tool area, and honestly, he was excellent. Even though he mentioned he had only recently begun working there, you wouldn't have guessed it. He showed great respect, something I rarely encounter these days, and he took into account what I needed instead of pushing me forward quickly. I had gone inside seeking welding supplies, assuming I roughly knew what I was after. But William made the effort to pose questions and ensured I actually had the proper equipment for the job--he knew his stuff. It turns out, I was short on some things I hadn't considered, so he certainly saved me an additional trip or two. That standard of care and genuine customer service leaves a lasting impression. He didn't regard me like just another face in line. He confirmed I got all that I needed before I went. For years, I've been visiting Home Depot, and moments like these serve as a reminder what keeps me coming back. It's beyond just the supplies--you enjoy service and assistance from individuals who genuinely care. William, though a young guy, he is certainly a valuable member of the team.

I have shopped there many times. I find the people there helpful if they know and they point me to…read moresomeone if they don't know themselves. The tellers are supper friendly and have always been able to get me someone to help load the heavy stuff. I also find that even when I have a big heavy order like concrete bags, they still have a smile and good conversations while loading my truck. I do not recall ever, where the store did not have what I wanted or a better replacement for what I needed and to be honest I do not in any way see how anyone could only give them a two star rating. These people work hard and have always had a smile for me and always tried their hardest to help in any way possible.

A huge rant to Slegg Lumber in Nanaimo any and everything you buy there can't be returned without a…read more15% restocking fee which they don't tell you when you buy anything. Bought some paint wanted a deep base guy said paint guys gone home he doesn't know. Bought the paint didn't tint it, went back talked to paint guy he said it's the wrong paint. Returned it and had to lose 15%. Gf returned items earlier and they did the same thing. She was mad and talked to manager who said too bad that's our policy and we are not giving any exceptions. Do yourself a favour and buy elsewhere. Customer service is not their forte

From the owner: At Slegg Building Materials, a subsidiary of WSB Titan and part of the Gypsum Management & Supply…read more(GMS) company, you will find a vast supply of high quality construction and building materials and a team of knowledgeable staff to help you find just what you need.