I made the choice to change eye care specialists recently and had heard great things about…read moreBerkeley. I made an appointment to get my eyes checked and from the first call I made everyone was incredibly easy to deal with. When I arrived for my appointment the staff was all very friendly. The exam was completed and every question I had was answered with patience and understanding. I had my eyes dilated and so picking frames was a bit of a challenge, but thankfully I was given good advice on what looked good or fit me well. When I returned to pick up my glasses, which were done super fast, Abi helped me out and made sure everything was just as I expected. I felt like I was the only customer at that moment and I appreciated the attention I received. I'd highly recommend Berkeley to anyone.

I had an emergency yesterday and ended up in the ER. They told me to get to an ophthalmologist as…read morequickly as I could and I cannot believe your clinic worked me in so fast. I saw Dr. Hollas and he was fantastic! We figured out the problem, he was very personal, professional, and, I'm gonna be fine. Yay!

I was referred to the Texas Regional Eye Center years ago for cataract surgery, but didn't do…read moreanything about it. WHY DID I WAIT SO LONG? Each staff member was friendly and helpful, and Dr. Young was kind and professional. My surgery was two days ago -- easy and painless, and less than two hours from walking in to walking out. The result was immediate. I was almost blind in my left eye, and now it has 20/20 vision both near and far. The whole experience was incredible! Thank you!

I like the doctors and the nurses/assistants are all great as well but I don't like having to pay a…read morerefraction charge of $40 which insurance doesn't cover and never has and if one goes to an optometrist for a script there is not a refraction charge. I declined the script as the doctor said there was only a 5% change in vision and my current glasses are working well and when I declined a script at past ophthalmologist's office there was no refraction charge and yet this office still insists the charge is valid. If valid then why doesn't insurance ever pay? If it were medically necessary then I would think insurance would have to pay. And why don't optometrists charge for such? And why not give the choice to the patient up front if they want refraction or not? If it were just the doctors and nurses/assistants I would give them a 5 star rating but because of the billing practice I want to give it a 2 or 3 star rating but will relent and give overall as 4 stars.

UPDATE: Wow, what a pleasant surprise! I got a phone call…read morefrom Tori Thursday, the morning after I posted the negative review, and she was so apologetic, many times over. She said she promised she would make it right and she sure did! I dropped my glasses off this morning (Friday) and she had them ready for me to pick up by 4 pm today! Im a very happy customer now with Vision Source! Thanks Tori! You are my hero! I'm ready for my vacation now! I purchased new lens for my frames the 3rd week in March. I was told it would take about 7 days to get them in. I let Zachery know that i would be on vacation but would be back by April 8th and would get them then. My sister brought my frames in for lens to be put in, but they told her they hadn't been ordered yet! Ive since called three times, asking when i could expect them, each time i haven't got an answer, only that they would let Beth know and to expect a phone call from her. No phone call, no email, no lens. Today is April 17th. You would think that after paying almost $600 for lens only, no frames, i would get better service than this! I definitely don't recommend this vision place for glasses, though i did like the Dr. I'm leaving for another vacation and it looks like i wont be getting them before i go.

Update: Went by today and talked to Sean. He was very understanding in addressing my concerns. He…read morechecked both pairs of glasses and determined the online glasses were a little stronger prescription. I have an appointment for a quick exam to verify. Thanks to Sean for helping me. Changing my review as I think things will turn out in a good way.

Staff worked perfectly in unison to give a very efficient work up. Dr Ngo gave the most in depth,…read morethorough exam I have ever had! Every employee that I interacted with was so kind and made me feel like family. Glasses came out perfect. Honestly can't think of anything that needs to change.

Great location! The staff and doctors are amazing! My entire family are patients at Bastrop…read moreFamily Eye Care!

Dr. Koch and staff are so friendly and welcoming! They are on top of everything that pertains to…read moreyour eye care! It had been a few years since I had been to see Dr. Koch and he remembered me! A slight adjustment was made to my prescription which old age will do! THANK YOU ALL! I won't be so long in coming back in the future!

This is my favorite eye care provider. They take time to listen and explain everything so we…read moreunderstand what is happening with our eyes. The office staff are always kind and very accommodating.

Eye doctor visit was great, very friendly, nice doctor…read more Spend $800+ on a pair of glasses/lenses and was told it would take about 2 weeks plus a day or so before I could come in and pick them up. It has now been a month since I paid for the glasses. At first they said the glasses failed inspection at the factory. Now when I stop in or call every few days they keep telling me they are waiting on FedEx to deliver them. Apparently FedEx no longer uses tracking numbers. Had to open a dispute on my credit card. Not being able to see well for a month is ridiculous. Going to drive into the big city and find a place and can actually provide me with glasses.

Thank you for the response a month later. We were never contacted for my daughter to come in for a…read morefitting - the only follow-up was done by me to try and get the glasses in the first place. Then there was the call about the broken glasses to which I never received a response, would have been great to know about the warranty back then but one can only wait so long. Best of luck in turning things around for the better - a little humbleness and customer service goes a long way.

From check in with Chrissy , Eden and Casee to a great eye exam by Dr Vo to ordering our new fancy…read moreeye glasses and having Uni with us it was a 100% great experience. We're so Blessed to have Dr Vo in our lives. Thank you isn't enough. But Thank You

5 star appointment at my new eye doctor! I only wear glasses when I drive at night and when I'm on…read morethe computer, but I could tell it was getting harder to see. I was overdue for an eye doctor visit. I found Look + See by searching through my insurance and browsing the yelp reviews. This location is super convenient to me too. I scheduled my appointment online and filled out my paperwork in advance. The store is appointment only, so you ring the bell to enter. The showroom of glasses is a much bigger variety than I've seen other places. They have so many cool, unique, and artistic handmade frames. I loved browsing the glasses and sunglasses. These are one of a kind glasses you will not find anywhere else. The appointment was extremely thorough. I have never had virtual reality goggles on at an eye doctor! They definitely have the newest technology. I also had to pay for an image of my eyeball, which I was happy to do since I was interested. The doctor explained they can see things like high blood pressure based on the veins behind your eyeballs. My eyes were good to go! I got my updated prescription and paid for that eye photograph that wasn't covered by insurance. I decided to get my updated frames online so they'd be covered by my vision stipend toward frames since the ones in the store were all so much more. I would definitely get cool glasses here if I wore them all the time, but since they are mostly used when I am just by myself on the computer or driving, I decided to pass this time. Super easy and no added fees. Great customer service and friendly doctor. I plan on going back for my yearly check ups!

We have been coming here for the last couple of years, our family will continue to come here. Staff…read moreare friendly and always helpful

My wife took my son in for an exam. The "doctor"completely ignored her and only spoke to my 12 year…read moreold autistic son. He rudely spoke over her and didn't acknowledge she even spoke. If you know anything about autism they have a hard time speaking to strangers or at all sometimes. I would give less than 1 star if I could.