When I contacted Direct Services I was in touch with a real person right away. Lena called me and…read moresaid that she was send a man over my way in thirty minutes. Seth arrived and got to work right away. Fast, clean, and professional. I will be happy to recommend Direct Services and definately call them again if needed!

I needed a bad installation fixed from when my home was flipped…read more Cathleen provides exceptional customer service at dispatch, checking in and providing courtesy calls with any changes to timeline projections. Seth is a phenomenal professional, very knowledgeable and skilled. He assessed the problem, took care of it, and cleaned up faster than I would have been able to even start the project. Cost more than expected but not unreasonable, and excellent quality of work. Highly recommend Direct Services, especially Seth.

After several months of a drain replacement, I went under the house to discover all of the cast…read moreiron drain replaced was still laying on the ground underneath the house. I also realized a glue joint on an elbow had come loose and the pipe had been cut off at an angle and not properly seated during the installation process. It was definitely not installed per local pipe codes and I don't believe the the young men doing the installation are licensed certified plumbers. When I contacted them about the problem they said I was "lucky" my warranty was almost expired!!! What company would not correct a problem THEY CAUSED REGARDLESS OF WARRANTY! NEVER AGAIN!

Show up on time & very honest. My sewer line was blocked by tree roots & they were able to clear it…read more80% but no warranty due to the tree roots.

I would recommend Pamela's Plumbing 1000 times!!!!!! Let's start with the friendly staff. I'm…read moretalking everyone from the secretary to the plumbers. Knowledgeable, helpful, and you can tell these are truly good people who are in the business to help others. And the service is PROMPT and PROFESSIONAL!!! I would not call anyone else for any plumbing needs. If I had ten thousand tongues, I could not thank them enough for their service. I highly, HIGHLY, recommend

Pamela's plumbing team- whether it is Jenne(a)?, John or even Pamela are Fraud…read more 11/20/25, I spoke with Jenna telling her the exact problem with my kitchen faucet leak and where is it EXACTLY LEAKING. She assured me that John can look and if needs to be fixed he will do that right there and then. 11/21/25, John came to my house, checking and claiming that my kitchen Faucet has to be replaced, when the leak was from the pull up/down section of the faucet (passed snap on connect). This by itself is fraud and deception. John also said he would run it with my warrantee company and let me know my portion of the cost. However, he added that Choice would possibly pay for builder's grade faucet and install at no cost to me. Then they abandoned the service call for the next few days. 11/25, I called and Jenna(e)? gave me three different to cost me. I asked for the estimate/ proposed billed be emailed to me. She said, "we do not do that." I asked, I need a detailed estimate before work. She refused. I asked to speak with Pamela, she also refused. But I agreed to buy my own faucet for John to replace and set up appt. for 11/28/25 - 9:00AM to 1:00. 11/26 she called me to say that they would not do it, it would cost me $2005. Then said $325.00, then said Choice would pay for $190 and I have to pay $205. I again asked for estimate, bill.. be emailed. she refused; speaking with Pamela was refused, return my initial service visit fee, she refused.... Then she hung up. She called Choice to say that I was rude and uncooperative. Sadly for Jenna, Pamela and the entire company, MY CALLS Get recorded. Also, in 5 minutes I took my new faucet head and replaced the leaky one, while videoing the process (no cost to me) and without Pamela's fraud. Video is large for uploading. If interested in seeing or hear voice recordings, call me at (706) 364-0555, I will provide. I called Choice who said, we never told Pamela's it would cost you any - if builder's faucet is placed. again recorded. Pamela and her plumbing company are a fraud, perform deceptive business practices (GA Law) and should not even be in business.

worst experience with a vendor in 50 years. I had a leak near the house so I called them, They show…read moreup and begin to rip my landscape fabric and then state they don't work on irrigation and charge me $130.00 dollars for tearing up my landscape. When I called the owner he stated there was nothing they could do and they dont live next door, so they had to charge a fee (130 dollars to show up and ruin landscaping!). never use tis company, call anyone else on the planet. they are horrible!!!

Plumber, Mark, came out and was very professional (I'd give him more than 5 stars, if possible). He…read moredid a great job, and showed care/respect for my property, vacuumed up any debris left from his work. The issue was fixed thanks to Mark. On the other hand, the admin in the Hardy Plumbing office was extremely rude and she knows nothing about good customer service. She doesn't even need to be asking phones and being this company's first impression - awful!!

A bit expensive since I had done much of the work already. However, they did a good job.read more

Great service, great communication. Pictures were taken of problems found and solutions were…read moreexplained. The owner of this company is honest and trustworthy.

I am 2 star due to cost.Be ware i had them to come out to replace outside faucet that was leaking…read moreat the elbow was rusted.I had a video of the leak.he didn't have to trouble shoot.It took about 20 minutes to take the elbow and old faucet off.The faucet he put on was the cheapest you can purchase at the big box stores about$12.00 total i was charged $323.00.I was told it included a service fee of $75.00.My point is if you don't come out for service, how can you do the work.Other plumbing co.waive the service fee,if you have the work done.Good Bye Universal last call.TOO HIGH

Mike and Judge are consummate professionals and performed the installation of a new toilet with…read moredetail to ensure our satisfaction. They went above and beyond to make sure everything was done in a timely manner. I appreciate Universal Plumbing for dispatching the dynamic duo to our home. I tried to upload photos, but being technically challenged, I failed. LeRoy & Cassandra Green

I was referred here after the handyman company I contacted didn't have availability. Tony was so…read morefast and efficient! I needed my front porch columns fixed for selling my house and he did an excellent job and super fast! Like the next day fast! He texted me photos during and after the work was done. I mailed a check. I would highly recommend him!!

Handyman Evans responded very quickly to my request for an electrician tor an electrician to…read moreinstall an outlet on a wall in my garage where there was no outlet. Drop was done quickly and professionally even took the time to ensure that the remnants of the work was cleaned up before departing. Excellent work would highly recommend to anyone Nathan electrical work done!!!!!

Excellent job. Timely arrival. Courteous service. Tech cut out and replaced a corroded bathroom…read morefaucet.

Fast, on time, did what was needed. I have used Ricky Jay…read morePlumbing now for at least on four occasions, at my house and my daughters. At all times, arriving was on the time frame given, work accomplished in a timely manner with excellent results. I will not say they are cheap to use. I did that route once only to have a second plumbing company come in to fix what the first plumber did incorrectly and wouldn't come back to fix the problem. So going for the cheapest option is not necessarily saving you money. The prices today are all more than yesterday! Can't help that. But if you're looking for a reliable plumbing company then look no further than Ricky Jay Plumbing Company.

Update- Called Handyman and inquired about the Pella lock replacement part that was ordered. Told…read moreit finally became available and that the technician Jimmy B, would be available Wednesday between 2-3 pm which was fine. Got a call from Jimmy Wednesday morning asking if he could come over earlier. No problem! Come on over! Jimmy arrives at 12:20, and removes the temporary lock, and after some adjustment procedure on the new lock, it was installed. Door now locks perfectly, and is back in the original looking condition. The original estimated labor charge was now paid. The process of fixing the Pella French door took longer than expected, only because of getting the needed replacement parts. I don't hold that against Handyman as it was beyond their control. The work done by Jimmy B was first class and yes I would recommend Handyman to those who require that type of service.

After the successful appliance install, I hired them for ceiling painting and repair. Today,…read more6-23-26 marked the end of the third week for what was estimated to be a three day job. My first floor is covered in ceiling dust and the company has ghosted me. I called them last Friday and they said they would sent someone out a 2 PM. He didn't show and no one has notified me since. I consider the job abandoned and have hired someone else.