I have an older Foxinternet.com account which is an assign of Isomedia. My credit card is charged…read moreevery month by Isomedia. Just recently it seems that all spam and security blockers have been turned off. So due to the flood of spam, phishing and general fraud Emails in my box every day. I went to close the account but I am unable to do so because the Isomedia web page gives me no option to do so. The older Foxinternet web page seems to be nonfunctional even though the site comes up. The old telephone number given to contact Foxinternet is literally a joke. Foxinternet uses the older much less secure POP protocol and so the passwords are not secure. My user name and passwords for Foxinternet don't work on the Isomedia page. No option is given to access any member information I could potentially use to close my account. I have sent several Emails to them VIA Foxinternet and they don't bounce yet I have not had any reply whatsoever from Foxinternet or Isomedia. I have waited on hold upwards to 30 min (before I hang up) no matter which customer option I use. Isomedia has been of no help or service whatsoever and the only thing they seem to do well is to bill my CC every month. Where are they? If I were you I would not do business with them and avoid the trap I'm in.

I've been with them for years and never had any problems until the last 6 months or so. Not sure…read morewhat changed but they no longer seem to care about customer service. Half the time I can't even get ahold of them when I need help. Spoke to their new manager and he was incredibly rude.

So horrible. Unless…read moreyou like calling and being automatically placed on hold....only to find out they aren't even open? That's right, even though it's a weekday afternoon, no one is even in the office. It's you and a repeating message "Your call is very important to us, thank you for staying on the line." Such bad karma, such a lousy company.

It almost brings tears to my eyes to compare how great these folks used to be to the awful provider…read morethey've become. I have referred countless customers to them over the years and now I regret it. For years I leased a DSL line (which Seanet resells via CenturyLink) together with a domain name redirect and two mailboxes. I began experiencing big problems with my DSL line in mid-June of this year. The line was down 70 to 80 percent of the time, at random intervals throughout the day and night. Over the course of the subsequent two weeks I was constantly bugging the Seanet technical team trying to get them to help me. They essentially told me that until I could PROVE to them that it wasn't a problem with my equipment or my in-house wiring they could not generate a trouble ticket with CenturyLink. They said nearly unbelievable things like, "You might have jiggled a wire loose when you moved the phone connector," or (get this one), "Lots of things can cause wiring to go bad - even expansion and contraction of your house." (Yes, I was in utter disbelief as well!) I tried to tell them that I did phone wiring as a career for about ten years and would know if I had a wiring problem but they would not hear of it. Finally, I disassembled all my equipment and took the modem outside to the demark and plugged it in there - no small task, especially in the rain. Same behavior. At that point Seanet grudgingly relented and generated a trouble ticket with CenturyLink. I thought my troubles might be over, but in fact they were just beginning. CenturyLink called (one of those monotone bot calls) the day before their appointment to confirm they would be out the next day between 1 and 5. Yes, you guessed the punchline, they never showed and they never called. The next day I called Seanet to report that CenturyLink had missed its appointment the previous day, only to be told sorry but they have no control over what CenturyLink does and doesn't do. The technician even said that CenturyLink makes him angry sometimes as well, but there was nothing he could do. I'm thinking, "Guys, you are reselling someone's product as your own. You have to do a better job of supporting it." That was the tipping point for me. Imagine: Someone so upset with a company's customer service that they decide to switch to Comcast. That's how dissatisfied I was. But wait; there's more! On June 28, I called Seanet to cancel my DSL line, which, keep in mind, had not been working reliably since June 14. On the same day I called to cancel I received my monthly bill from Seanet charging me for DSL service through July 13. I respectfully requested they not charge me for that month because, well, because I hadn't in fact received the service. They actually had the gall to tell me that CenturyLink requires 30 days' notice on DSL cancellations and that they were not willing to bear that cost, despite the fact that they had not provided the service I was paying for. The following is an excerpt from Seanet's reply: "Per our conversation regarding a credit for June, I am just letting you know that the 30 cancellation notice is required there is no leeway with this. This is a standard practice with all carriers. I understand your frustration but there is no way around it." So, I guess somehow I was supposed to know 30 days in advance that my DSL line was going to fail so I could cancel it in time not to get billed for it. I didn't know whether to take them to small claims court over this or just save myself the stress and move on. I have chosen the latter. But my message to all those out there considering using Seanet: Just say no.

My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I requested a technician to check my internet connection this morning. The Company sent one guy…read morewhose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network.

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

Customer service in store has no care in the world. If when the customer has not treated properly…read moreordering services over phone. They really back up they're phone counterparts by trying tok help them rob you. The xfinity of today are a disappointment. A line of bad Used Car salesmen waiting for they're time at your wallet. The lady that helped me customer service was just as bad as her unblended weave edges on the horrible choice wig.

Worst customer service from one male individual! The greeter…read moreI dealt with has ZERO people skills. Very rude and I was not the only person who recognized it. This has prompted me to look for a different provider.

The techs were professional and honest. I needed someone to verify mounting job, and they did so…read morequickly.

Did great work at a reasonable price! Scheduling was easy, and they were able to do it a few days…read moreafter asked for a quote.