Customer service in store has no care in the world. If when the customer has not treated properly ordering services over phone. They really back up they're phone counterparts by trying tok help them rob you. The xfinity of today are a disappointment. A line of bad Used Car salesmen waiting for they're time at your wallet. The lady that helped me customer service was just as bad as her unblended weave edges on the horrible choice wig. read more

Xfinity Store by Comcast - An very unhappy customer. - Television Service Providers Near Me - Tukwila, Washington

Worst customer service from one male individual! The greeter I dealt with has ZERO people skills. Very rude and I was not the only person who recognized it. This has prompted me to look for a different provider. read more

This location is not closed I am here right now. WOW definitely some of the worst customer service ever! Walk in, looks confusing not sure where to go, no one says anything don't even look at me, ask for help says you'll need to wait, I said do I put my name down or? He just said no.. after I waited for over 2 hours I guess it was my turn. What a terrible experience it was coming here.. I Hate this company! read more

There is not a choice for less than a 1. Trying to resolve an issue since Nov 2024 I only thing I ended up with is a higher bill and less service. Scam artists. Ask fir a supervisor to call me back nothing....they are always in meeting. I am going into a brick and mortar with the last hope of solving otherwise this greater then 18 year customer is out of here! You guys suck with customer service leaving customer on hold for hours and never coming back to line you should be ashame of yoyrselves!!!!! read more

every time i call to get a better pricing and every time i called today I got higher and higher pricing. I got disconnected several times after I got a price quote. It started at $125 and went up to $194. will be switching to starlink. read more

Xfinity never ceases to disappoint. They just don't care about there customer's. Any time in the last 20 years or so that I've had the displeasure of talking to a Comcast/Xfinity employee all I hear are lies and attempted robbery. read more

called to add service for dadu. 3/21. ordered. no one came 3/27. ordered and tech came for wrong account 3/31. walked Into store in Tukwila. ordered service. no one showed up at house 4/1. ordered for service. no one showed 4/2. walking into the store now. Hope I get something done. no thanks Nick of xfinity at Tukwila read more

If I could give less than 1 star I would. This company makes paying on line the worst as far as customer service. It typically takes a couple tries to get a payment made - today I am up to 8 and still nothing. They only try to get auto pay but why would I trust them? I am now researching other options. read more

I'm very unhappy with the service provided on Strander Blvd in Tukwila re: Infinity Wireless. I responded to a great promotion-I would be paying quite a bit less for cell phone service. I would have to get a new phone free as long as I kept the service for 2 years. Fine. The phone was to come to my home address via UPS. I told the rep I'm seldom home & asked if I could have the phone delivered elsewhere. He asked the manager. The answer was no. After 3 attempts to deliver (& sign for) to my home, the phone was sent back. I completed an online request the day before to have the phone delivered to another address where someone was all the time. UPS ignored my request. I called the Xfinity rep. He said I'd have to contact UPS & ask them to resend the phone to me. He said the special promotion had ended & that now I'd have to purchase a new phone & pay a higher price for service. I argued that they should extend the promotion to me because it wasn't my fault that the phone was returned via UPS. He didn't seem to care-would not help me. Meanwhile my phone service is with Xfinity Mobile. I have worked on porting my phone back to my original carrier off & on for 2 weeks. Still not done. Xfinity Mobile is making it almost impossible to return to my original phone carrier. I've spent a lot of time working on this. Also, I call 611 & get Xfinity phone reps who speak poor English. I have to say over & over "I can't understand you. Please speak slowly, distinctly". Xfinity Mobile is a nightmare. No help whatsoever. Once they have the customer's money it's the end of their caring what happens. No advocacy or assistance . read more

Very weak service via phone call or text messages! Customers are important, they are paying the bill, very disappointed with Xfinity service!!! Hope get better soon read more

The staff was super nice but I bought an apple watch to be delivered to my home due to them not having it in stock. The staff told me a few times it would be delivered in 2 days. A day later I get an email stating the delivery date will be Sept 4th not the 2 days Aug. 31st. I would have gone to a different store and got my son's apple watch in person if I was not getting it in the 2 days like I was told. I'm kinda pissed about this. read more

Visiting the XFinity store in Tukwila (Strander Blvd) is akin to shopping at an auto dealer. Sales rep can't make any offers or determinations unless he checks with the manager first. We explained that we are on a fixed income (retired) and were returning the cable box, remote & other paraphernalia as the cost of cable was simply to high to continue the service. After going back and forth, we were offered a much, much lower/slower operating speed rather than the set up currently being used. The download speed probably wouldn't operate my Fitbit watch let alone streaming TV. Needless to say, we weren't happy with the service provided and managed only to cut $50.00 off our bill. We will be looking into other internet services. read more

We came here to get set up with new internet. Brian helped us and made it a very easy process. He explained our options, asked us about what we wanted to do with the internet, and quickly got us out the door with exactly what we needed. read more

Been waiting in line and see the guy checking people in tell another customer "I'll get you in next" then see one of the guys helping customers tell the same customer "you have three people in front of you, but come on over it's ok". I'm here cancelling services and returning equipment so I guess I'm not a priority. I will admit that is also part of my frustration (Xfinity's rising costs) and since I now stream everything it was time to let them go. Guess they needed to get one last dig in on me LOL read more

I came in to exchange cable boxes. You'd have thought I dropped in 5 min before closing to order cable for a 100 unit apartment BY TOMORROW. the woman who "helped" me didn't say 3 words. Comcast has had a monopoly on cable TV and their prices are totally unreasonable. For just one up from BASIC cable, my bill was $178/mo. YoutubeTV costs $65 a month for much more than CC can. Adobos Comcast read more

This store is the central Xfinity for both south and north and it's a shame people have to wait so long just to even pick up items. Dam shame they only have 3-4 people working knowing they get busy. Terrible customer experience. read more

The guy who sold me the phone was very helpful. when I went in after having troubles setting up my wife's phone he was rude and refused to help me. I Guess he made his sell and didn want to help me. read more

Figure another way to get TV,, I went to the Puyallup Fair . Guy at Xfinity station says he can lower my bill without giving up anything,, Great. I get home and see HBO and Showtime Are gone,, I call to get my plan back where it was and they cannot do it.. that plan isn't available anymore. The new plan is $16 a month more. Watch out for this Scam where they trick you into changing plans for the better..They just want to get you for more money and will totally lie to you to do it read more

My question is for you Xfinity is when I'm out of cable tv and internet for more 5 hours do I get credited for services that I don't get to use . When I'm a day late of payment cause I forgot or to busy Xfinity is pretty quick in charging late fees . read more

I started a new service this morning and was told to go to this store location to pick up my new wifi box and cable box. I was greeted by a heavy set white woman who was very very rude. I waited almost an hour and others walking in were being helped NOT even with cable but with cell phones. I was there to just pick up my boxes. Instead that heavy set white woman was very rude. I couldn't believe a woman like her is in customer service. She shouldn't be in the front of the store. Her attitude was completely unacceptable and specially to new customers of Xfinity like myself. I complained to the 800 # Comcast and I cancelled the service. I told that racist, very rude white woman at that location that because of this ridiculous attitude and treatment of a potentially new customer and having to wait an hour just to pick up a box is unacceptable. That xfinity heavy set woman didn't care that a new customer is walking out. That is unbelievable. People like her are too ignorant to see and know how to keep clients. I was the only non-white person in the store and I believe her attitude is very racist. She didn't care for new customers nor ignorant of how to keep clients. She shouldn't be in customer service and give Xfinity a bad name. read more

We just moved to Seattle from Colorado and came into the store to get internet set up for our new apartment. Albert was quick, friendly and knowledgeable. Thanks Albert! read more

The people who work at this particular store are all great, my review has to do solely with the fundamentals of the company itself. After my grandma passed, we returned the equipment to this store. They gave us her bill and an "early termination fee", we didn't mind paying for the last month of usage... but early termination because she's passed? It felt like an extra stab right when our family is dealing with the loss of my grandmother. We felt the company didn't care for our loss and was more concerned about the $50 than the customers. I hope they can change this experience for future families as it's very insensitive. read more

My wife went to Xfinity in Kent yesterday to swap the box out. They said they were going to send us a new one which never came. The pictures and dialogue were out of sync. All I wanted to know was whether or not we would lose the recordings we had if we swapped boxes. We could not get a straight answer and were told to download the App which I did not want. The manager then came out and said they should be safe and in the cloud. After checking we could only see the last 4 recordings. We asked if it was possible to check if the older ones were there. After some consultation the Manager and staff said the best thing to do was to 'google it' and find out that way. Really what hope is there when staff are this badly informed ? I have been with Comcast for 10 years and expected a lot better than this. read more

I know I know is COMCAST, usually synonymous with long waits, inexperienced reps, and at best, so so customer service. However, I am very pleased to inform that this particular Comcast branch is, well stuffed with knowledgable customer service representatives, and little to no wait (might change after this review lol) I have been a Comcast customer on and off for 20+ years, and other that my recent experience at this location, I used to get a tummy ache just thinking I had to go to one of their offices. The other pleasant surprise was how easy it was to move my service and equipment to my new house, last time I had to wait almost 2 months for them to show up, now, I just plugged in the equipment and made a phone call, all my services were up and running in less than 3 minutes. read more

Just about the only way I can receive competent, pleasant service is visiting this location in person and I have one lady I'll wait for. Otherwise, I've been hung up on, disconnected, sent off to some other number, in short, jerked around for hours. Most often I'm connected with someone who does not speak or understand English and refuses to be agreeable or even try to understand my issue. It's a blinking monopoly from a company that spends untold $$$$ on ads and zip on decent customer service via the phone or CHAT line. If it were not for the fact that, in Seattle getting a signal past the hills/valleys is impossible and my wanting even basic viewing, I'd trash this behemoth of bad service. This household pays close to $300 a month for cable, phone, net not to mention the added Home Security.....what a miserable experience. My only recourse is to drop dead. read more

Just disconnected my cable box... again. All I did was cling "info" on my remote to see what a show was about. Soooo worth $200 a month you criminals read more

Thanks shit ton Comcast front desk, you guys costed me 500.00 dollars for equipment that return in to you , your stupid company keeps sending my bills for stuff that I gave to you. read more

I called to Xfinity mobil customer service, told me I can get a Google pixel 6 and pay it in 24 months, however the saler guy wanna get pay off, I think he wanna get all comisión at once. the employees in this store have bad attitude most of the time. Management: be careful on the people you hire. read more

Hats off to Alissa. She was efficient and very courteous in her help solving an issue. She is a credit to the staff.

Friendly, fast service. We came in to pick up new equipment and return old and every staff member we encountered was polite and helpful. Love this location! read more

This location is very slow. I only came to pick up equipment and it's taking forever.

The store, the service itself, I've never living in several different states had so many consistent problems with one company's end-to-end service. Between having to almost get a lawyer after they changed my initial contract without notice, to the CONSTANT outages in my area, to the difficulty of getting not only anything replaced...there's so much disdain for this company. Especially because I have no other viable choice in this stupid county that let them effectively monopolize entire areas, meaning to do my job I'm actually stuck using this crap service. read more

I tried to change the payment method on my mother's comcast service over the phone. Useless!!! When you ask to speak to an agent or operator, the phone tree just says goodbye. I would drop xfinity in a heart beat for their TERRIBLE customer service! read more

We came to xfinity a couple days ago and this chick named Amelia was extremely rude to me and my dad, she didn't even bother to explain what other packages they had when we asked her, she would look at other directions and she would not even answer my dad's questions. A very disappointing experience and very unprofessional read more

I went to pickup equipment. The location is great and the store clean and inviting. The staff on the other hand are in sorely need of customer training. Had I not bought on line I would have left. Not rude but yawning without covering you mouth facing me. No energy and surly. May 31, 2017 update Returning equipment. Waiting and waiting Save your money and don't get the security service. The same monitoring company serves many different services. SimpliSafe is cheaper and you can install it yourself. read more

I needed to set up a new account for my new house, and Richard Alonso made the experience wonderful. He explained to me everything I needed to know and had an answer to each of my questions. He is super friendly and made me want to continue using Xfinity in my life. read more

aye shouts out to shawty at the front desk with the tattoos she had a face mask on but she was mad cute julie the actual person to help me switch my sims she was funny and made the whole procedure fun and it was fast i kinda wish it was slower so i could have more fun but you know how it goes i highly recommend read more

I HATE COMCAST XFINITY!!!! I'm cutting the cord real soon. The buttons on the remote for my cable box have mostly worn out. I tried calling Comcast to get a replacement but it is impossible to get through to anyone. I can't even leave a voicemail message because all numbers I tried are either "not working at this time" or the voice mail box is "full." Seems the only option would be to drive all the way to either the Northgate or Soutcenter Xfinity stores, which is a problem as I am currently unable to drive due to a vision issue. I hate these people! This is the service I get for their exorbitant fee which keeps going up and up. It's no wonder more customers are abandoning them and why I will soon be joining them. read more

If I could give this place zero stars, I would. I went in to pick up my new cable box and the guy assisting me was such a jerk. He had the attitude like he's better than me. I'm guessing it was because I didn't have makeup on today, wasn't dressed up, hair kind of a mess. Well, dude, I probably make more in a week than you do in a month so I'm glad you're so pleased with yourself. I wish I knew his name so I could blast him on here. The greeter was really nice. This guy was a smug prick. I hope XFinity fires this idiot. He was so rude the entire time and treated me like I was stupid and like he didn't have time to even help me. Not like I was asking a bunch of questions... man, I'm so angry! read more

Have not had Comcast/Cable service for over 20 years due to lousy service and misleading information. We have clearly posted "No Trespass" and "No Solicitation" signs on both sides of our driveway and on the only gate. Come home to find a 'Ask Me What Has Changed' card from Greg Burch, XFINITY Territory Executive. Clear disregard of trespass and solicitation notices. Called him and he claimed that because we had had service it was OK that he ignore our signs. read more