Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

Stopped by the Ballard Xfinity store for technical support on a mobile phone issue. Met with Emily,…read morewho diagnosed the problem and fixed the problem. Emily was friendly and chatted while working the problem. A very positive experience. Thanks!

This is the worst internet I have ever had exced wouldn't even load my table and charged me 80 a…read moremonth I would feel them that It won't download anything and the kept trying to sale me more data and now that I'm out of contract with them I shut it off and the want to charge me $150 to come to my apartment to take the satillte off my roof there is no way for anyone of the renters that can get up on a two story apartment building the lady that took the call was rude to my wife talking to her like she was a kid so I wouldn't go with them go with wave

Complaint registered today against Xfinity, owned by Comcast:…read moreDescription of complaint: Comcast/Xfinity billing is confusing to say the least. Current bill due as of 8/1/2024. They bill a month in advance. Yesterday, I cancelled that plan which should erase the $206 normal charges. I am making a payment of $93.37 tomorrow, which I am not challenging. There may be a residual balance of under $25, but they are telling me that I will owe $152 and change after tommorow's payment, and this is part of the amount I am challenging. I have paid $250 on 7/4/2024 and with tomorrow's payment, that is $343 in one month!!!! On my last complaint to the BBB, they also told me they would credit the $100 tech visit on 3/24/2024 which I was told several times by the tech that actually came to my house that I WOULD NOT BE CHARGED, so this $100 credit did not drop off. I was also told twice by two different chat discussions subsequent to that date. So the total amount that I should be credited would be $252 and change. The only reason for two stars is because of the hours I have had to spend challenging their puzzling billing "rules," in which, after I cancelled all TV expenses, the gave me bare internet FREE for one year. I am finally switching to a digital antenna, and getting a smart TV. To their credit, Xfinity's internet is EXCELLENT in quality and speed, even at 50Mbps. Quite simply, $230 a month for TV and internet is TOO MUCH, even if you are fairly well off. Since 2006, I have paid Comcast some $40,000 in services, taxes, fees and miscellaneous "other" charges. Not any more.

Had an appointment Confirmation # VXD086J70. Arrived early and waited over 30 minutes before…read moredeparting because the representatives were unresposive and not effecient. Therefore since I had other appointments to attend to I left. I voted with my feet and will not use this service. Why make an appointment if you can't perform?

After 25 years, I gave Century link another chance to do the right thing, but they just couldn't…read morehelp themselves from being rude, ignorant and unprofessional. again. This has happened so frequently, I can't help but believe this is the way the Customer Service Representatives are actually being trained. I have been a training and development manager for a large corporation for over 40 years and this company definitely has a leadership problem. If they have a leadership problem, they have a management problem if they have a management problem, subordinates are not capable of providing service - does our left on their own to be rude, abusive, or whatever else they might choose. Century link had a monopoly for many years in areas where there were no other options such as my geographical location. However, with the advent of such companies such as Starlink, they will either have to change their ways or start planning for bankruptcy. Customers no longer HAVE to use Century link. I am now a happy Starlink Customer, paying the same price as Century link, getting six times the speed, better latency, & uninterrupted service, with friendly supportive CSR's who don't speak to me rudely, or otherwise abuse me as a customer.

After a stunning 52 minutes on the phone to set up my account, a week later after paying, I was…read morescheduled for installation when I received an email and a text telling me it would be rescheduled. The link in the email led to an FAQ, a screenshot of which is attached to this review. I made three attempts to call for more information. The first two never reached a human representative, despite my repeatedly asking for one. All told, the three calls I made today totalled forty minutes. I eventually cancelled my order. It'll take two or three days to get my money refunded. I'll keep checking my account to make sure they don't keep trying to autopay themselves. Never again.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

Alee was great! Helped us turn the mess the builder left us for a media cabinet into a clean well…read morerun network rack! He also did a great job installing our security cameras! All for a very reasonable price! Can't say enough good things. See the included before and after photos!

Came to pick up a modem . 3 employees were busy , 3 others customers were sitting waiting so I sat…read moreas well. 15 min later I noticed 1 employee was doing nothing and an customer came in to pay a bill d he checked her in to wait . I disnt know he was to check you in. I told him I just needed to get a modem . He said there were 4 people in front of me and it's a 45min wait . I told him I don't know you had to be checked in. He said I was busy with someone , I guess we should have a sign but it's 45 min. He was dismissive so I just left. What was he doing ?!? Just sitting there. He could be helping with simple pick ups or bill pay. Ridiculous . Never coming back

Don't come here. Just don't waste your time. I've come here at four different times of the day from…read moreopening to just a 2 hours before closing to mid-afternoon and there is always a 2-hour wait there's they're so inefficient it's unbelievable this company so just don't come here I'm telling you. I'm Way beyond angry I've come here five times and every time it's a two-hour freaking wait. Just do what you can do online and just forget these so-called customer service stores they are the worst of the worst of any service industry and I mean that. I hate to whip out the poison pen but it's a fact people are walking away from the door because of the two hour wait. Just don't come here and don't try to go to another store either it's the same.

Reading the generally good reviews for this store I drove across town to Interbay to get assistance…read morechoosing which phone would replace my Iphone 11. The one staff person in the store remained sitting intensely looking at his computer the duration of the time I was there. When I asked a question (how much might I get for my current phone?) he reluctantly gave a minimal answer. When I asked for help sorting out the differences among the new phones HE POINTED TO THE AREA WHERE THE PHONES WERE DISPLAYED. I politely explained that I'd like him to join me looking at the phones and assist me. HE SAID I COULD READ THE DISPLAY CARDS. At this point I said I'd take my business somewhere else. To this he chuckled derisively. It is my impression that this young misanthrope is far more interested in what is on his computer screen than the real person in the room. FYI, I drove to the Ballard AT&T Store and had a completely different experience. The staff (Tim? and one other young fellow) were responsive, informed and helpful. Additionally, while I was there 4 more middle aged customers entered with varying questions, and levels of confusion. I witnessed these two polite fellows respond with an earnest desire to be helpful.

I stopped by after wasting an hour on the website and support line trying to move a prepaid line to…read morea new iPhone. The old phone screen was so cracked that it wasn't possible to perform any of the PIN resets or other verification methods to get into the account. The tech support line was an endless loop of unhelpful menu options. The employee helping me at the store had the new phone up and running in less than 5 minutes after verifying my identity. A very convenient and pleasant experience.