When I have dental insurance, I've been coming here. I moved for a time and experienced another…read moredentist, which was totally great as well. After coming back here, I've noticed some changes. Yeah, they could update their office a bit - but if it works, it works. My issue is that, upon returning, I've had a newer dentist that doesn't have bedside manner. Very gruff, short and to the point, and not really explanatory. I can be alright with that if you're competent and good at your job. But, in the times I've been, it seems like he goes out of his way to activate my gag reflex. Yes, I have one and I warn people about it - but if you're in my mouth and then just start wriggling around, of course I'm going to gag. What was the reason for you to start doing that? And, if there is a reason, let me know - part of a gag reflex is a control thing. Also, if I've just gagged, don't ask if you can try again 10 seconds later - there's a process to gain composure and it takes time. I've worked with a bunch of dentists. The best ones operate on a consent model - "I'm going to do this now, okay?" is a very clear and powerful question. It makes the process easier and it is communicative. The hygienists here are usually pretty good. Friendly and probably trying to make up for the fact that they have someone who doesn't relate to patients well. Cleanings have been generally pretty good for me in the past few years. Quick, easy, and I'm out. I miss Dr. Burgler! Lastly, I sent in a payment a month ago yet got a reminder bill for the same payment. I'm pretty sure it's their office not processing the payment quick enough - not me having never sent a payment. So, how about a chill?

I've always been happy with Dr. Bob's - until today. Scheduling has been so difficult. I tried via…read morethe website & that doesn't work. No available appointments. Ugh!

Without question this is the best Dental experience that I have had in my entire life. Starting…read morewith Janet at the desk and with Brittany and Iris. Dr. Noel was absolutely terrific. Adeline went through billing with me and it was a very simple process. I chose them because they were one of the few in the area that did sedation dentistry. The whole process was seamless and every time I go back I actually look forward to going to see everyone. They made me feel comfortable and at ease with every appointment and every step along the way... EXCELLENT!!!

My crown fell out after only 8 months. Another dentist told me the crown was bound to come out due…read moreto Dr. Noel not leaving enough of the real tooth underneath the crown and because of the metallic material used under the crown. It would never properly bond. I had to pay for a new crown. I reached out to Dr. Noel about this and after an initial reply, he's ignoring me. I shouldn't have to pay for something that would never last.

Stay away, all they want to do is upsell you. Was told I needed a crown replacement..false. A…read moretooth extraction..false. The worst experience that I have ever had sitting in a dental chair

I was charged a cancellation fee even though I called 3 days before my appointment and left a…read moremessage to cancel. They never told me even though I had gone back for multiple appointments so it ended up going to collections. I called to ask how much my next appointment was going to be the day of and good thing I did because I reached the limit on my insurance and it was going to be $1000, again no one told me. I called to ask how much my filling would be and the front desk person grunted in annoyance and after being on hold for a few mins she came back and said she would have to call me back. Guess what they never did! The dentist herself is a little ruff and has little bedside manner but is really fast. Since I have some anxiety going to the dentist I didnt mind.

In a new place looking for a new dentist. I am very particular about my teeth and i make sure to…read moreget my cleaning every six months. Finding a dentist office with great staff and that keeps on-time appointments seems to be a very hard task these days. I think i may have found those qualities in D & D dental Atmosphere Set in a large house, before you step inside your not sure what to expect. I was pleasantly surprised to see a full front desk and waiting room and three separate rooms with dental chairs in the back. It was full of old school dental office charm. The entire place gave off a feeling of coziness. The equipment is not your modern day technology that dental offices are equipped with now days. The equipment is definitely reminiscent of 90's, manual teeth scaling tool etc. However, I'm a firm believer in its not what you have but how you do it and my dental hygentist knew how to use her tools. Staff Front desk The front desk women are awesome. They were friendly, welcoming, seemingly happy with their jobs. They were all the things that seem to be lacking in today's office staff. Service was quick and i had virtually no wait time to check in. Dental hygienist My dental hygentist was Selena. I freaking love her. She actually talked to me, it wasn't just all business, which i appreciated. She even talked with me while she was scaling my teeth which i appreciated since at times it was a little painful (its the dentist) and it helped keep my mind off what she was doing. Dr. Martinez He is a funny guy. Again like the his staff, he was totally about customer service. He welcomed me to buffalo and was eagar to talk about all the things the city had to offer. Experience The whole experience was great! I enjoyed everything this dental office had to offer right from the start. l will be back for my 6 month cleaning and i highly recommend D & D dental!

I have not been here in several years since leaving the area. During the time I frequented D&D…read moredental I found the staff to be efficient, friendly, and invested in their patients. Dr. Martinez genuinely cares about his patients also which does go a long way. His warm demeanor and acceptance of my insurance almost entirely for all procedures had me continue to go there despite the fact that waiting for anything other than a cleaning was often an hour or more beyond the appointment time. That being said, having now been removed for several years, but still seeing dentists regularly, flossing, brushing and getting regular cleanings all of the work I had done there has deteriorated. My crown wasn't sealed and caused the tooth beneath to decay leading to a root canal and infection--- an infection that has been in the tooth long enough to calcify the roots; the fillings have fallen out broken or needed replacing. Several teeth that have been worked on have had to be repaired. While I understand that the fixes and fillings aren't permanent or guaranteed, they have all simultaneously started breaking down and seems to be too coincidental.

I hadn't been to the dentist in 15 years- due to my parents not having dental insurance. Now…read moremarried, my husband and I went as soon as we got insurance. This dentists office has been nothing but professional. The dental hygienists are great, as are the doctors. The Indian doctor we have is very quiet , but has done a fantastic job on our teeth. no complaints whatsoever.

Best dentist I have ever been to! I highly recommend them to anyone searching for a dental clinic…read more The office is clean, well-maintained, and welcoming. The front staff are friendly and helpful, and both the dental assistants and the doctor are truly incredible. I tend to get very anxious about dental visits, but this team made me feel completely comfortable and at ease. They listened to my concerns and made sure I was comfortable throughout the entire procedure. I've tried several dental practices before, and I have never felt this relaxed or well cared for. I will definitely continue coming here!

Excellent staff makes for an excellent experience! I've been a patient there for over 25 years and…read morehave had great dental care.

I've been coming here since 2018 and I'm 100% satisfied with my entire experience and care that I…read morereceive. Dr. Otto is my dentist and he fortunately always has good news for me about my teeth. The dental assistants are extremely gentle and thorough while doing cleanings. The staff up front is also friendly and helpful as well. I've even had fillings done here and they were quick but thorough with that, too! What more could you want from a dental office?

I had great care by my adaentist and his team, but when my husband passed away 3 years go i was in…read morethe hospital for 1 week , call the office and talked to a girl there aand explained what was going on and she said do not worry we will see you when you are ready. Well i was recoverying at home and went to the doctors and was told i had cancer, so i had to have surgery, got home and called the office again to tell them what was going on and i explained what was going on and ask them if i could please have the same Dentist because i really liked him, i was told no problem because the Doctor did make me new teeth and i told them i needed an adjustment. Then another tradigety, my Granddaughter passed away, so i called again explained again what was going on even though i was still not healed from all this, but i wanted to see my Doctor, again they said no problem we understand why you are not coming in, and i told them i will be in as soon as all this was taken care of and again they said no problem. So i called for an appointment in June and the girl told me it has been to long and the dentist will not see you, i told her i have been calling in and was told it was ok, and she said no and hung up. How can they get away with this, it is very unfair being i was told they understood my situation. I know it is not the Doctors fault, but the front desk just hung up on me. I am 77 years old and never had such a bad experience. All i wanted was an adjustment as i can not wear them this way. Please , i do not know what to do i paid them up front for them and all i want is an adjustment. they are to long in the back of my throath and have bumps all over the top of the roof of the teeth. PLEASE some one give me an asnwer. Thank you very much, LINDA C.

I have been coming to this office for approximately six years and Dr. Shainbrown has always been a…read morevery kind and compassionate dentist. The people in this group are very friendly, caring and the atmosphere is very relaxing compared to other offices I went to. They even got me in quickly today to solve a dental problem that I had . I would highly recommend Amherst Dental Group for all of your dental care needs. Your teeth will thank you for it!

I 10/10 recommend this group. After multiple years of poor dental experience, I finally found a…read moregroup that is truly about patient care and less about making a quick buck. I had Kevin the hygienist and Dr. Tytka. Kevin was funny, and thorough. The service I received was great especially during COVID time. Dr. Tytka was professional! I am happy to have found their group and trust their opinion on my dental health. Thank you Amherst Dental!