I am very disappointed. I went in this evening to inquire about a new movement for my watch. The…read morelady behind the counter ignored the doorbell at first, and when I finally knocked on the window she buzzed me in. When I told her that I had a battery done recently and that my watch was still losing time, she said that my watch was not worth a new movement, which costs about $125 to $150. I explained that the watch was worth more than that, and had sentimental value and that I had no problem spending the money. She then proceeded to tell me that the watch was running on time and wasn't broken. I explained that I had just reset it in the car before walking in, and she then said that the watch person was not going to get to me for at least 10 days because "there are other people in front of you". I felt like she didn't want my money or business. I purposefully went into a small, privately-owned establishment rather than a chain store, but I feel that I would have had better service and better luck somewhere else. She then walked away while I was in mid-sentence to answer the phone and proceeded to ignore me. If the owner reads these, I would hope he would take away the following three points: 1. As the customer, it is up to me to establish what I am willing to invest in my pieces. It is not up to the clerk to establish what it is "worth". "Worth" is a subjective term. 2. Ignoring a customer and then reluctantly admitting them into the store 3 hours before closing does not leave a good impression. 3. Jewelry is an emotional, relational industry. There was no attempt to establish rapport, welcome me into the store, or in any way make me feel that my business was valued. In fact, my presence was treated as an annoyance and inconvenience. From the 2 locked doors, and the "Rob someone else" sign and the "if we are busy you'll have to make an appointment or wait sign", to the lack of welcome or even a simple hello, it seems like clients are an unwelcome presence. However, based on the giant "We buy Gold" signs, their money certainly is welcome. Perhaps you could just put out a collection plate or hire a robot since personal interactions are not something you are willing to invest in order to gain business.

Update on review, I am now being threatened with legal action because I voiced my dissatisfaction…read morewith my treatment here, instead of apologizing for the ugliness I experienced by the man (who as stated before I overheard speaking and being crass). How very professional. (original review: Wow! I came here with some random coins that I found in a move, not expecting to make a mint, just more cash than I had with them just collecting dust and this place had a good review on yelp. I have NEVER heard someone SO RUDE as the man who works here (owner?). The lady in the front tried to relay what he'd ranted at her about for 5 minutes with various slams to me, but I wasn't having any of it. Walked out with my coins. I'll let them continue to gather dust then take even a dollar from that crook.)

I searched Yelp for a place to replace watch batteries and Jewelry Plus came up high on the list…read more The status is DESERVED! I brought in three watches, including a Movado, and they replaced all three in just a couple of minutes with pleasant explanation and discussion of that process as well as other jewelry opportunities! I'll be back soon!

Quickly repaired my watch as a walk in ($15/battery). I had tried to repair it myself so he had to…read morereassemble it too. Thank you

Essam a super honest and nice jewelry expert has great skills if you need a necklace fixed or ring…read morere-sized. He has even fixed broken prongs on rings- his repairs are done right the first time. He was my go-to Jeweler until he moved from Pembroke in Va Beach. Now that I have found him in Chesapeake I am grateful.

$320 EACH ring for my bridal set to resize a 10k ring with stones in it, was going up one size from…read morea 7 to an 8. Let me repeat that $640 dollars total to resize my 10k bridal set with stones. I left and when to Hilton Village Goldsmith, they only charged me $115 each ring! It was $230 for the set, I saved $410 dollars. Drummond is out of their minds, Thats almost 180 percent mark up they are charging. Even google thinks it's expensive lmao

They helped me size myself for an engagement ring that wasn't even being purchased there. They were…read morevery kind.

This is a really very special place for me. Randy (owner), Mike ( excellent sales) and Carl (does…read morewonders with jewelry repair, cleaning, size or anything else you need done to make magic happen with your purchases) are ALL WONDERFUL and are true REAL People! I have found them to be honest when you are buying and not trying to CON you about the jewelry you are buying. They tell it like it is:) I have not been recently or been to the new building, but I already know if I was purchasing jewelry; this the first place I would start! They give excellent pricing, quality products, and they do appraisals on anything you buy. They offer a wide assortment of jewelry. Low end to the very top. There is something for everyone. Please stop by and just look. I am certain you will come out with something. Celia Herron

I stopped into Tidewater Diamond with a necklace whose clasp had broken (and I hadn't even bought…read moreit there). Will and another team member helped me right away, took it to their jeweler, and had it fixed within minutes. What impressed me most was that they wouldn't let me pay--just genuine kindness. Afterward, Will showed me around the showroom and immediately picked up on my jewelry style. The whole team was professional and welcoming - I'll definitely be back.

Got my engagement ring resized in 4 hours!! :D They were…read moreable to size my ring down from an 8 to a 5.5 and have it back to me in four hours! I'm so grateful, my ring fits perfectly and I couldn't be happier! Everyone there was really pleasant to work with, shoutout to Jill for her patience with answering all of my questions about the whole sizing process.

Sold some gold today and the wonderful folks at Segal & Co were very accommodating and gave me the…read morebest and most fair prices. If you have gold to sell, come here!

Really great locally owned jeweler. Very friendly and knowledgeable. Took my watches in for…read morebatteries and repairs and ended up buying a ring. Great prices and very knowledgeable.

A few months ago, for one of my supervisor's retirement, I had a custom mug made for him. That mug…read morewas made from a spent round from the main cannon on a Naval Littoral Combat ship. I wanted to engrave his name and years of service onto the mug and after searching for a shop that can do it, I was finally referred to Nunez by one of the shop keepers on Little Creek Base. I drove to Nunez and showed them the mug and exactly what I wanted and they said sure no problem. 24 hours and they gave me a quote of about $70, which was a great deal considering the short notice; I needed the mug done for the retirement party which was in two days. The next afternoon, after work, I went to pick up the mug. The finished product was perfect! Great job done by the owner of this small family run business!

Great service, reasonably priced on jewelry repairs. Would definitely recommend, definitely use…read moreagain.

I have brought my diamond bracelets to get repaired over the last few years and had nothing but…read moregood experiences. I would highly,recommend them.