A few months ago I took my watch to Leitzel's Jewelry in Lebanon to have it serviced and regulated…read more Since I got it back it has not worked correctly it's either gaining or losing time every freaking day it doesn't seem to hold the time for 24 hours like it has done before and when I contacted them they were rude to me and when I put up a review on yelp they accused me of trying to ruin their family business. Today I took my watch to Brent Miller in Lancaster they have a sterling reputation. Their watchmaker opened up my watch they said it looks like it never been serviced the inside was dirty and is both gaining and losing time and the gasket which is supposed to be replaced so it remains waterproof was the original gasket that was in the watch and never been replaced. I cannot say enough negative things about Leitzel's Jewelry, they completely screwed me and had me pay a couple of hundred bucks for either shoddy work and lied and didn't do the work. I wouldn't recommend them to my worst enemy!

Bought a beautiful engagement and wedding ring set. Sterling silver, costume jewelry and just…read moregorgeous! I've lost weight and no longer wear a 7 so hubby took there to be resized. I have had costume jewelry resized before and paid about $75.00. According to the young lady working there they would have to charge us the price as if the diamonds are real! What the heck does the diamonds have to do with the metal? She said return the set and get a smaller size! If I wanted to do that I wouldn't be in your store! I'm not even sure what size I now wear! And I'm being nice about what I've said. I could've said worse. Would not recommend this place. VERY disappointed since they have good reviews!

I am thrilled with my service. I needed my engagement and wedding rings resized and have been…read moreputting it off for a while. I brought my rings in on a Saturday afternoon and they were ready about 24 hours later. They both look perfect. I almost cried putting them on my finger because I have missed them so much. I can't recommend them enough!

Laila and Tori took Great care of me. my wife's new diamond ring is beautiful! I'll be back for…read moremore jewelry for sure

My first experience with Lititz Watch & Jewelry was to fix a minor issue with my wife's Skagen…read morewatch. The repair was successful and very reasonably priced. I then used LW&J to clean and service a rare and vintage Seiko watch. They did a great job. After this I designed a custom pocket watch to wristwatch conversion. I purchased all the parts myself, but there was some tedious custom work that needed to be done, as well as regular service. The price was fair, and the work was done well. I intend to have them create another custom watch for me in the near future. The staff has always been friendly and attentive. I will continue to use them to service my watch collection. They also have a great selection of watches from several manufacturers. I always find at least three of four other items I'd love to buy.

had taken a antiques german wall clock in to be cleaned and serviced. They had the clock for an…read moreextended period of time like 2months or more. The clock has never functioned correctly since. unable to wind more than a turn or 2 at best. and then it would stop after a very short period of time (just a few hours) this is an 8 day clock. after a few years of not knowing what to do or who to get to work on it I was able to local another clockmaker. He was more than willing to fix it. I have now been informed that the clock only had oil sprayed on everything and nothing else was done. I was sent pictures of the oil just smeared all over the gears. it is totally disgusting. for what I paid to have this work done I was totally ripped off. If I could put a minus score I would. I would never recommend this business to anyone. if you value your time piece please find another clock maker to do the work.

They ripped me off from an antique clock that I had told me he could give me nothing for when I…read morefound out it was worth around $3000 and he would trade me for a wooden clock battery operated grandfather clock that was 600 bucks but it didn't not work and I had to buy new guts for it. I would never trust this place with anything. They are crooked as the day as long just like the Trump administration they're crooked as hell.

Needed repairs on the wall clock my late mother gifted us but it was not repairable. Cindy at…read moreMerritt's suggested replacing the works with a battery powered movement. The result was we continue to have the clock and it's functioning as good as the original.

I brought two watches in to have links removed. The employee who worked on my watch broke one of…read morethe barrels used to keep a pin in and had to send my watch away for further repair. Belden still charged me for the link removed, even though they broke one of my watches, then failed to communicate with the technician to which they sent the watch. They repair took more than three weeks, and I had to repeatedly call the store to ensure that progress was being made. I was never notified that my watch was complete, and upon arrival, the employee attempted to charge me AGAIN. This place is disorganized, and the staff is poorly trained.

Do not buy any jewelry from this wretched place in the berkshire mall. I bought my wedding band…read morefrom here...three months after my wedding I had to replace a stone. When I went in the sales rep AND the manager (who looks like he's 18) started giving me a lecture about how I need to take care of my ring better and not to wear it while washing dishes and sleeping. Which are all things I already know, my engagement ring is wayyyy more valuable and I take care of both rings with caution. I found it to be very rude for them to question me when their product didn't even last 3 months after it was sold. THEN 6 months later I'm replacing another stone. Some process - blame you for their poor quality jewelry. I asked the sales rep what they would do if this keeps happening and she told me they would evaluate how "often" I wear the ring - how often do you wear a wedding band? is my question. Absolutely no acceptance that their product is faulty. I'm so frustrated with these people, if I could I would sell my ring back to them - such horrible customer service. Please don't make the same mistake I made or you will regret it.

Had an appointment. The staff was so helpful. I got the ring of my dreams and special ordered a…read morepair of earrings. I had a limited time line and things could not have gone more perfectly!!! Highly recommend this jeweler !!!!

I have had the pleasure of purchasing from VMB for over 10 years now and I can say the experience…read moreonly gets better each time. Whether I am going into the store to pick up a specific piece, purchase for my wife, or just simply shop around; the staff and ownership is always helpful friendly and informative. I do feel you cannot put a price on excellent customer service. It's extremely refreshing in a market where it's not as common to find these days. On top of buying, my wife has had her rings serviced here as well. The service dept. is as good as the boutique. Her jewelry has come back in a timely manner and better than it was when we dropped it off. Service rates are extremely fair as well. So whether it is purchasing jewelry, presents, time pieces, or getting service work done, VMB has been an amazing pleasure to deal with. We will continue to shop there and thankful for such a great business that we can support as customers.