This family owned business is located centrally on Main St in Mount Joy in a large, stand alone, somewhat elegant building with ample parking. Upon entry it is a skylit setting of a large number of jewelry display counters. Staff are amazingly attentive and knowledgeable. They offer something to drink and ask whatever they can do to make you feel comfortable enough to spend big bucks on beautiful jewels, watches and other elegant fittings. This is a beautiful store with beautiful expensive things. They are full service providing everything from jewelry cleaning, repair, replacement, sizing, whatever is needed to keep your jewels looking their finest. This is not free. These are high end professional jewelers who know what they are doing. Replacing a watch battery is $15. Making a ring a size bigger, about $125. Replacing a tiny stone and resizing, reinforcing prongs, about $225. If you love estate pieces as I do, there are 3 cases. A gold filigree type emerald ring surrounded by peridots was $1500. A large opal in a gold setting, $1600. A 1960s pink opal, $600. I have to say that skilled jewelers are harder to come by. To stock watch batteries when people don't even wear watches anymore, except us old folks, is no longer a Walmart counter service. If I was in the market for high end jewelry and wanted the lifelong service for my investment, I would be very secure doing business here. This is not a mall jewelry store with bright lights making every diamond seem to call your name. This is a first class, no kidding high end place where you get what you pay for. I took a few photos but was worried about appearing to be casing the joint, so no actual offerings photographed. You will just have to go and see for yourself! read more

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I've bought a lot of jewelry here over the years. Most recently I purchased a stunning engagement ring. I've always had good experiences here with good service. The follow up service is also nice. read more

I lost my diamond so since Koser's is close to us we decided to try them. We were really pleased with Tom the salesperson. He was very helpful and informative. He explained and showed us all the different types of diamonds and the prices. They can design rings to have a one of a kind. There are traditional and modern styles of jewelry in their store. They are closed Sundays and Mondays. I was pleased with the services they offer. We are pleased with them. read more

Always a pleasure to visit Koser. I learned of them from a referral in downtown York PA. Couldn't be happier. Mt Joy is a short drive from York and has other attractions in the area that make the trip worthwhile, craft beer perhaps...go to Mad Chef in East Pete... Josh has been my go-to at Koser, a tennis bracelet and circle pendant for Lori, both from the Hearts of Fire collection. Today Josh said the only bad thing about Hearts of Fire is that once you experience the brilliance, nothing else will suffice, he's right. Although Josh was there and engaging, Larue helped me today though with a review of an old diamond pendant passed down through the family, from my dad's uncle to my dad to my mom, a 25th wedding anniversary celebration, long ago...mom and dad were married 56 years before he passed... The round brilliant diamond tuned out to be .80 carats but unfortunately poor quality with lots of eye-visible carbon. I was impressed that Larue took the time to review the stone on the spot, no waiting. She steam cleaned it so we could get a good look and had the back room determine the carat weight. We used the 10x loupe first to get a close look and then she educated me on the eye-visible defects. Bummer, but at least I know where we stand. I'll figure out something to do with it as mom gladly passed the stone/gold necklace to me. Perhaps it will show up in something new and shiny for my Lori... Anyway, whatever your jewelry needs, give Koser your first look, you won't be disappointed. read more

Koser Jewelers is a great family owned business. They are so professional and friendly. Not to mention they really know their stuff and have gemologist and Jewelers in the store to help you. I bought my wife's ring here and have loved it ever since. We always make a point when we are in town to stop in and have them inspect and clean it and check out what is new in the store. read more

I have been there twice for watch work, great service, friendly staff. Ryan waited on me both times. Definitely my go to place for jewelry of any kind. read more

I've had nothing short of an amazing experience with Koser Jewelers. Suzanne was an absolute gem to work with. I called asking about a very specific wedding band from Art Carved. The Jeweler at which we purchased my wedding rings went out of business a year after we were married. We were looking for another band as an anniversary band to compliment the set. I hit the lottery when Suzanne answered. My ring needed to be resized. Our rings had to be engraved. And my hard to find band had to be ordered. We live 45 minutes from Koser Jewelers, but the trips were well worth it. Everything was affordable, and Suzanne broke it all down for me to understand. Pineapples are very significant in our relationship. (Yes, I know how odd that sounds.) Part of the engraving had pineapples in it. They are the only Jeweler that would engrave a pineapple into our bands. Aside, my husbands band is made of Tungsten. Which is difficult to engrave because too much stress put on this ring will make it crack. They attempted and nailed it. Both the pineapples and the lettering on both rings were perfect. Exactly what we wanted. I will recommend Koser Jewelers to anyone who will listen. And go see Suzanne. You won't be sorry. read more

Koser Jewelers - Perfect rings. - Jewelry Near Me - Mount Joy, Pennsylvania

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Koser is down the road from my workplace, so I stopped in over my lunch break today to get a new battery put in my watch and get my rings cleaned. First things first - the store was beautiful inside and out, and they have a great selection of unstuffy, unique, and updated designs. Although the store seemed busy, I was greeted promptly by an incredibly pleasant woman named Beth who turned out to be the owner. After about five minutes, she had replaced my battery and my rings were cleaned. I was happy to chat with the owner for a few minutes more and was on my way. Overall, I left with a warm fuzzy feeling that only true customer service experts can achieve. I look forward to visiting them again!! read more

My fiancé and I are new to the area and were looking for a nice jewelry store, and we found it at Koser! Every experience we have had at Koser has been incredible! We love their beautiful selection of pieces and have always had a good time there. The staff is friendly and awesome to work with and provided us with options we didn't know was possible. We just completely designed wedding band online and got it ordered through Ryan at the store. Ryan has helped us every time we have gone and he is the best! Always so helpful, fun, and enjoyable to work with. I would recommend Koser Jewelers to anyone and everyone! read more

I needed help with my Ball Trainmaster Racer watch and the manager, Josh, was great on the phone providing assistance and later, when the watch needed a watch expert to remove a replaceable part, he fixed it on the spot when my wife brought it in and was a great person to deal with. Koser is the epitome of both technical expertise and customer service, I can't recommend it highly enough. Mark Flanagan read more

Koser Jewelers - A Ball Trainmaster Racer triple date-window watch. - Jewelry Near Me - Mount Joy, Pennsylvania

My most recent visit will be my last. Over the past several years my family and I have been regular customers, having purchased a variety of small and, substantial items. Apparently this doesn't qualify me for polite customer service. As I was looking through a few options with a salesperson on this particular visit, I was rudely interrupted by another customer and the salesperson was more interested in serving them, so proceeded to multitask and eventually ignore me. Guess my potential purchase wasn't large enough for her. If you're looking for a rude and unpleasant shopping experience, visit Koser, they know how to meet that expectation. I don't think I've ever had a worse shopping experience. My recommendation to Randy, is maybe train your people to exhibit better manners and if your whale comes in, at least send someone else to attend to the little guy. read more

Great customer service from the moment I walked in. I was dressed in yard clothes and they quickly asked could they be of help. Left with a beautiful new bracelet. I will shop there again. read more

Well run operation. Not sure how we came across this place originally, back when it was further in town. I guess my wife must have seen an ad. Anyhow that was probably 15 to 20 years ago, and I don't shop anywhere else when it comes to nice jewelry for my wife. Have bought several items and have always been impressed with their customer service. You will pay a bit for most things, but it is very nice jewelry. You get what you pay for. They also have a nice Pandora counter that is much nicer to shop at than the one in the mall. Have bought my daughters and wife many items here. My daughter got a gift certificate to the one in the mall (Park City), and their customer service was nonexistent. At the mall you take a number and wait, then after picking out what you want you have to wait in another line to check out. Even last Christmas the wait was not long here, there was no waiting to get checked out, and they gift wrapped everything. The new store is very nice, not that the old one wasn't, but parking could be a problem at their old location, not anymore. read more

Awesome people, all three staff gathered to tackle the three watches i brought in for an inexpensive repair just so i wouldn't have to make a second trip! #Yayforsmallbusinesswin read more

Excellent, friendly service. They helped make buying an engagement ring fun and easy when I had absolutely no idea what I was doing. We sat down, shared a few beers and they educated me on everything important and treated me so well. I loved the entire experience and their main concern was that everything was perfect. And I was able to hang on to some of my money too! Great prices and OUTSTANDING service! read more

Recently special ordered a Ball Watch from Koser. Becuase it was a special edition watch it took a bit longer than anticipated. Throughout the entire process Josh kept me well informed and updated right up to the time of delivery. When the watch arrived from Switzerland a minor problem developed that Josh also handled with professionalism and excellent customer service! This is exactly what luxury watch customers have come to expect and yet Josh and the Koser team exceeded my expectations. Well done. read more

First of like to Say I'm Retired military and this place represents me perfectly, customer Service and outstanding Employees and the rest you just have to see by Stopping by, You will not Regret it wish I could give them more Stars read more

I would give this place ten stars that's how amazing our experience was yesterday. I am from Philadelphia so thought we would be going there for an engagement ring now living in central pa. We took a trip to Lancaster area for believe it or not Turkey poults and I saw two jewelers on yelp figuring why not stop and check out. I broke my ankle and we just bought a house so were not prepared nor felt presentable and felt intimated to go in. The minute we walked in we were greeted as if we were known. Suzanne and Ryan were absolutely amazing and provided impeccable service. I did not imagine getting a ring to be such an amazing experience but they made it that way. They were extremely personable and went above and beyond to make sure we got what we wanted. We go back in a few weeks to pick it up and I cannot wait to see them as well as the ring lol that's how amazing they were- I feel like they are now apart of this personal experience of our lives. I can not recommend going here enough it's an absolute must ! I am the type of person to do a ton of research before investments but this place and the staff -We just completely trusted them and I have no doubts that ring will be perfect ! We now have an amazing story and experience that we will never forget so thank you for making this way more exciting than I expected. read more

The only reason I am giving one star is because I guess that's as low as you can go. This is absolutely the worst jewelry store we have ever been to. My wife and I stopped in to have her engagement and wedding rings cleaned. 5+ people were working. 2 customers in the store. Not only were we not greeted upon arrival but we were blatantly ignored while waiting at the counter--for 25 minutes. The one terribly rude person working actually walked by us, sat at a desk, and started playing on his phone. We have bought quite a bit of jewelry throughout our years and never have we seen such rude, ignorant sales associates. We will definitely be spreading the word about this terrible establishment. read more

My Sister In-Law referred me to Koser Jewelers and I'm so glad she did. I have been wanting to find a Jeweler for years since we moved here from the Philly area, and now I have. My wedding band and engagement ring needed to be resized so I went to their website where you have the ability to email them with any questions. I emailed on a Sunday evening, and got a response from Josh Monday morning. I was impressed off the bat with the costumer service with just how quickly he had responded and how much he went in detail with me about my rings. When I went in to drop off my rings, I was greeted by Randy who was super friendly and informative. My rings were done within 1 week, which to me is also impressive. They were perfect in size, and looked like they did 9 and 10 years ago when I got them. read more

I have shopped as Koser's for years, but no more. This afternoon I took five watches in that needed batteries. I realize this is not a high ticket sale, but I am still a customer and expected to be treated just like someone shopping for a diamond ring. They had been busy prior to me entering the store, and I waited my turn just like everyone else. Everyone had been waited on and there were no shoppers after me, but it was not convenient to replace my batteries at that time, and I was asked if I could come back. Since I live approximately 20 miles away, I said I couldn't pick them up till next week because I was not local. Reluctantly, the gentleman was going to replace my batteries when I said I could go somewhere else, and he said okay. I was dumbfounded and disappointed since I had made the trip for nothing and could have very easily gone to a local jeweler. I just hope his next sale was worth losing a long time customer. read more