UPDATE: I believe it is important to update my original…read morereview based on the company's response to my concerns. After I posted my review, Jeff, the manager, personally contacted me regarding my experience. He was kind, professional, and genuinely apologetic about how my service call was handled. Jeff explained that company policy requires customers to be informed of service charges before any work is performed and acknowledged that this did not happen in my case. He stated that he addressed the matter with the employee involved to help ensure it does not happen again. Most importantly, Jeff took immediate steps to make the situation right and offered me a full refund. I have since checked my credit card account and the refund is currently pending. While I was extremely disappointed and frustrated by my initial experience, I am equally impressed by the company's willingness to take responsibility, listen to a customer complaint, and take corrective action. Mistakes can happen in any business, but how a company responds to those mistakes speaks volumes about its character. I appreciate Jeff's professionalism and commitment to customer service. Based on the way this matter was resolved, I do not believe the company intends to take advantage of its customers, and I am grateful for their efforts to rectify the situation. Original: They were quick to respond to my request for service. However, the pricing was, in my opinion, unreasonable and bordering on unethical for less than five minutes of work. The technician used a high-powered snake to unclog a toilet and charged nearly $400 for the service. When I called, I was only informed of a $50 service call fee that would be applied toward any work performed. No one provided an estimate or discussed the potential cost of a simple toilet clog before the work was completed. The technician arrived, assessed the problem, fixed it within minutes, and then left briefly before returning with a tablet showing a bill for almost $400. I was genuinely shocked. Had I been informed of the cost beforehand, I would have had the opportunity to make an informed decision. I feel taken advantage of and believe the pricing was excessive for the service provided. Unfortunately, my lack of knowledge about plumbing costs came at a high price. I will be filing a complaint with the Better Business Bureau and sharing my experience so that other consumers can make informed decisions before agreeing to service.

I have used Spartan Plumbing for years, and they have always been reliable, reasonably priced, and…read morehighly knowledgeable. Enrique recently came to my home and demonstrated excellent communication, professionalism, and expertise in addressing my plumbing issues. He took the time to explain everything clearly, was thorough in his work, and treated me with kindness and respect throughout the process. I highly recommend Spartan Plumbing, and if you have the opportunity, ask for Enrique. You won't be disappointed.

As a follow up to my previous review, Christian and his team came out and made repairs to our roof…read moreand we were also provided the gold pledge warranty for 50 years, which added peace of mind. Thank you.

Lakewood Roofing and Restoration redid my stucco roof with metal roofing. Christian and his crew…read morewere amazing. Completed the removal and installation within 3 weeks which was roughly 8500 sqt of roofing. The value, service warranty, and timeliness were on point. This is coming from an Active-duty Warrant Officer with 34yrs of service and I highly recommend them before anyone else. Do your price comparison and give them a chance to bid on your project....you will not be disappointed. They also did my rental property roof a couple of yrs ago. CW4 Nick Yuquimpo

Poor communication, will say they will be there and then no show, most of the time no…read morecommunication. I had a bathroom remodel I was told it would take 3-4 weeks, almost 4 months later, I hired another contractor to complete the job. The tile is poorly set, it is not level, the grout is not flush with the tile. Tile was scratched. Some of the new fixtures are scratched. They received the tile in plenty of time, however failed to check the shipment and when it was time for install found the boxes and tile damaged, another delay. My husband had to fix the barn doors that were installed, while doing so, found several broken screws and numerous drill holes. The cross slates were glued on not nailed, they have been replaced twice by us. Didn't fix a joist in the floor, that was on the job list. Called me and demanded final payment when the job was not finished. (didn't pay completely until finished). It was excuse after excuse.

Delano Contruction Oh the things I can tell you about my…read moreexperience with these folks.. 1. They can hang a shower door crooked.. but then tell you after the fact that they did it to make it plumb to the shower instead of giving you a heads up before doing it. 2. They fixed a hole in the ceiling. And when you call them on it, they come back to fix it with your own materials. 3. First attempt to reattach molding around a closet door and they break it and call it good. Second attempt to fix they cut it short and claim that it dosen't come that long. But strangely the third attempt it came out fine. 4. I had a complaint that the the mixing valve on the shower wasn't getting hot enough, so they kindly set it to scald (Max). When asked if there was an in between, they said yes but left it at max. 5. They brought a dumpster in for the demo of the bathroom and told us if we wanted to, we could put stuff in there but not to go over the lip of it. But then told us it was saposto be for the demo only and they should have charged us for it. My problem with that was if that's the case, I must have gotten a new garbage disposal and been full of all that fast food garbage that was in there too.. 6. They also wanted to charge us work that was not done. 7. The contract stated 2-piece tub but a one piece showed up, so they had to cut a hole in the side of the house and and left the corner uncovered for a day while it rained. In short, if I hadn't have check the work at all times, I would have gotten suckered.

Tim from NW Plumbing Connection did us a great service. We had a clogged drain that would not clear…read morewith a drain snake. I had also tried using my own snake. Tim went under the house in the crawl space and discovered that the Heat-pump installers several years ago had lifted the sloping 2" drain to accommodate their own lines creating a low spot which allowed grease and crud to accumulate. Tim came back out later with materials and replaced the lines to required specifications and fixed it for good! I might add that all the folks there are very friendly. I will use them again, if ever needed. The only minor thing I would add is that if quoted a bid, get it in writing and sign it to protect both you and the company. If it is an hourly quote, you should be fine also, since their prices and service are very reasonable. Service: 5 stars Quality: 5 stars Value: 5 stars

I can't say enough good things about Steve and Frank from N.W. Plumbing Connection Inc.! They…read morediagnosed my plumbing issue with expert precision, and installed a new system faster than I could have imagined. Their work was flawless--clean, efficient, and built to last. What really stood out was their honesty; they explained everything in detail, gave me fair pricing, and didn't try to upsell me on anything I didn't need. It's rare to find such skilled, trustworthy, and down-to-earth professionals these days. Steve and Frank are the gold standard in plumbing--5 stars all the way! I'll never call anyone else!

Great work, competitive price, reliable people!…read more Had them out for another property of mine and they were superb. Very trustworthy and skilled.

Outstanding experience for roof cleaning. I found them with the coupon in the value pak. From start…read moreto finish they were extremely professional. I was notified by text/email about appointment, reminders and when the technicians were coming. A picture of the technicians was included. Pedro, who gave me the estimate, inspected the roof, showed me pictures and answered all my questions. The technicians took pictures showing me my roof was clean and gutters clean out. I had a minor issue and it was addressed immediately and professionally. Jose and Joshua were friendly, accommodating and did a great job. I would not hesitate to use them again or tell others to use them. I even got a senior discount which was better than the coupon!

I had Tom & his son from Harold's Plumbing replace a toilet at my house today in Auburn. It was a…read moreAmerican Standard model 4188A round slow-close soft seat with brass fittings. They also took away the old one. Total cost was $624.86 installed which included the toilet, labor and sales tax. They did an excellent job, we are happy.

A no nonsense experienced plumber. Efficient, honest pricing. He is the go to guy to get the job…read moreright and priced correctly. I will be using his business for all my plumbing.

Sandeep, Adam, and their crew did a whole house re-pipe for me a few months back. They were great…read more Addressed additional issues and concerns. Adam was helpful with a lot of the planning. The crew was relatively quick, clean, and nice.

Red Cedar plumbing has done plumbing work for me twice . Their quality of work, reasonable pricing…read moreand professionalism is outstanding. I will continue to use them for all my plumbing needs .

Had John come out for a quote & to see the property. We needed a large area in both front &…read morebackyard cleared of all brush (scraped clean) as well as a tree taken down. He said it would take two days. He shows up with what looked like a full crew of 7 or 8 & tear through the project in one day. These guys worked their rears off in 85 degree heat. Very pleased not only with the work but his crew...all were a positve & happy bunch. I have another large project ready to go as soon as my neigbor pitches in some $$$. Hard work, dirty work or any yard work you need done, John & crew will get it done. Look no further!

Great experience! Contacted John on a Saturday about clearing out some overgrown areas of my yard…read more He and his crew showed up on Thursday and knocked it out in no time. They exceeded my expectations and were very reasonably priced as well. I would definitely hire John again!