Update on second call! This time Brian came out, if you remember from the first post they had to…read moredescaled our Rinnai tankless water heater. According to Brian and many others, it's the best on the market. So, after the descaling we had low water pressure and we were still getting intermittent hot water and our unit was flashing a code 63. Code 63 means the water flow is low and a few things could be wrong. The number one issue was after descaling the line needed to be cleared from the little catch baskets. They did their part but more gunk from the descaling needed to clear the pipes. So, Brian turned the water off and pulled the little catch baskets again but only one had stuff in it and may have been the problem. But what really was the problem was our shower heads. Brian and Eric recommended we pull the pressure plug from the shower head. While Brian was here he gave great advice on codes for our Rinnai and the quality of water in our area. Our water pressure was much better but we were still getting intermittent hot water. So, following Eric, Brian and YouTunes advice and we pulled the pressure plugs from the shower heard. Now the water flows like the Snoquaimie Falls, hold smokes! But you know what, the water stays hot with no issues!!! So, if you're having this problem pull the shower head first plus and that should fix the problem. The cost for this was $0.00!

I rarely leave negative reviews, but I believe other homeowners deserve to know about my…read moreexperience. I hired All-Purpose Plumbing to clear an emergency main sewer backup at my rental property in Tacoma. I manage the property remotely, so I specifically requested documentation of the work and the condition of the line. The technician spent approximately two hours on site and charged me $1,741.01. According to the invoice, the service was to clear the main sewer drain. However, the technician ultimately documented that he was "unable to clear clog." I was told the blockage involved baby wipes and was referred for a costly excavation/repair project. Because the sewer backup remained unresolved, I immediately called another licensed plumbing company for a second opinion. They restored flow shortly afterward and then performed a sewer camera inspection. Based on that inspection, they identified root intrusion as the issue. This differed from what I had been told during the original service call. I contacted All-Purpose Plumbing's management and provided the invoices and the subsequent findings. Rather than resolving my concerns, the discussion focused on defending the original service. I was offered partial refunds, but we were unable to reach an agreement. I ultimately disputed the charge with my credit card issuer. I did not dispute the entire amount because I recognized there was value in the technician traveling to the property and attempting the work. I disputed everything above approximately $165, which I believed was a reasonable amount for the service attempt. After reviewing the documentation I submitted, including invoices and supporting evidence, my credit card issuer ruled in my favor on the disputed amount. Every homeowner can draw their own conclusions, but my experience left me with three recommendations: 1. Ask for photos or video documenting the condition of your line before authorizing expensive repairs whenever possible. 2. Get a second opinion before agreeing to major excavation work. 3. If the initial diagnosis doesn't match later findings, keep all documentation and invoices. Based on my experience, I would not use All-Purpose Plumbing again.

Had a little incident where the scrub head off of a toilet cleaning wand popped off, while I was…read morecleaning and got stuck inside the toilet. So, I posted the job on Yelp where Carlos, with Rooter Tech was one of the first to respond. We were able to coordinate a convenient time for the following morning. Right on time Saturday morning we have two Rooter Tech, plumbers here and ready to go. After explaining the scrub head sucking, toilet situation and for asking to add a tank rebuild to the estimate/project, they got to work. It didn't take too long before they came back with a price that was fair, to do the work. Rooter Tech, was the third plumbing contractor we got an estimate from and it was worth it to hold out for the right people. Everything about this project was efficient, stress free and I'm throughly satisfied. The toilet is working great, no complaints!

Have used Rooter Tech before. Had stopped drain and leaky outside faucet. Repaired with least cost…read moreand fixed an issue promptly. Carlos and gang do a great job

If I could give them a minus star, I would. DO NOT do business with Platinum Full Service Plumbing-…read morespecifically Colton. They are unreliable , unprofessional and do not complete work., as agreed. I hired them to repair a main line that burst and they did not follow through to have the work inspected by the City of Tacoma. They refuse to respond to my attempts to resolve the matter and now I will be taking legal action.

Platinum Plumbing handled the full gut remodel of our 3,676 sq.ft. Edgewood property, overseeing…read morethe entire plumbing system from start to finish--and absolutely overdelivered in every aspect. This was a highly sophisticated project that required completely redoing the plumbing, and they executed it with precision, professionalism, and integrity. Colton was my main point of contact, and working with him was a breeze. He walked us through the pricing breakdown in great detail, helped us save money in areas we hadn't even considered, and made what could've been a stressful process feel smooth and manageable. Special shoutout to Nate and Joe--both of whom played an instrumental role in the success of the job. The entire Platinum Plumbing crew is top-tier. They're a team I would recommend without hesitation, day after day, and one I'll personally continue to stand behind and hire for future projects.

Great service excellent communication before project started so plumber came with everything he…read moreneeded to replace a broken water heater all in one go! Cleaned up afterwards and was easy to work with.

Impeccable service: our old hot water heater was overdue for a replacement and stopped working at…read more5pm yesterday. It is now replaced with a premium brand less than 24 hours later. The communication with both Donny and Gemma was timely and efficient, the quoting process was fast (sent photos - all done online, no need for an appointment with someone who will try to upsell). Best pricing across all other providers recommended through yelp, and the installation was seamless: Donny updated old pipes, and was gracious to even fix a shelf in the water heater closet that needed to be shortened to fit the new tank. Amazing service, and we will be repeat customers.

From the start, they exceeded expectations. What you get when you hire them:…read more1) total professionalism. That includes how well they communicate, the care they have for your property, and of course, how they interact. 2) total honesty. 3) the quality of work that comes from their crew. They were the only ones to solve the problem of the clogged drain, and although it cost more, the issue is permanently solved. That's value.

RASHARD responded right away and honored the quoted price we were given. He replaced the toilet…read moreand everything works to perfection. Thank you RASHARD!!

I had a water service issue which was undermining my foundation. Cam said he would be there on July…read more3rd. Not o my did he make it on time. He finished the job promptly and for a fair price. I will be calling him back. Thank you for putting in the hard work. I love to support local. What better place than a small business.

From the owner: Hello, we are a local, family owned, small business plumbing company. We are fully licensed, bonded…read moreand insured - Willing to provide license and paperwork for validation. We look forward to creating relationships with long term clients. We specialize in commercial and residential plumbing. Services include: Faucets, showers, tubs, water heaters, gas pipe, etc. Give us a call today to book an appointment to have someone come out and give you an estimate! We appreciate your business! - The Durbin Family

These guys are great! Donald and Colton were very efficient, professional, and most importantly…read morepleasant and honest to deal with. I normally haven't had great luck in my past experience with private companies, however, these guys have restored my confidence. My Wife had a Well-known company come out to fix our toilet, which was only a unit swap, nothing complicated, the tech they sent out tried gauging my wife and me for over $1000.00 for just taking the old unit out and installing the new unit which we bought on our own from Home Depot. Having previously worked in the industry in the past I knew this pricing was way out of wack, So we said our goodbyes to the young man, and paid his $98 undeserved show-up fee! ( Due to his obvious attempt to gauge us.) However, there was this silver lining in this mess, Donald and Colton of LM Plumping, I highly recommend them, they provided a more than fair estimate, and went the extra mile to accommodate all of our needs, in fact, went above and beyond them after opening up the box and discovering that the new unit had a crack in the tank (something that Happened at home depot) They without hesitation volunteer to exchange the unit themselves, which they did promptly and returned to my home and had the job done in less than twenty mins, in closing, asking the tech from the previous company how he derived at his pricing his defense was that he worked by the hour, I laughed thinking that at those rates he was paid more than or as much as a brain surgeon, which he was not! Keep up the wonderful work Donald and Colton,

From the owner: We at LM Plumbing are a 100% family owned and operated business that prides ourselves in customer…read moreservice. With 8 years experience in residential plumbing installs, renovations, and new construction work. See what we can do for you! Licensed, bonded and insured.