My wife saw a P.A. and said she felt the medical care was adequate as far as she could tell…read more But the billing department might drive you insane. Absolutely worthless! The invoice was paid in full on November 10, 2025. After receiving invoices for the same amount in December and January, I emailed the office on January 14, 2026, to request a correction and provided verification of payment. It should have been a clue that it took 3 business days to receive the following response from A.B., a "Senior Billing Specialist," stating that my information had been forwarded for review. I was then asked, "Please allow some time for the review process." Fast forward six weeks to today, and nothing but crickets and two more unpaid invoices showing up in the mail

Something is wrong with Forefront Dermatology's billing. Today, I was told a co-pay I paid…read morein-office during October was applied to a purchase of Wellbel. Problem is, I never asked for nor agreed to a purchase of Wellbel in October. I simply paid my co-pay. I'm pretty sure they legally cannot apply the co-payment made that day to any other purchase, but I was told that is exactly what happened by the first rep I spoke with. Additionally, my December 2nd billing statement shows I owe additional co-pay, which my insurance company advised me is false information. I don't think I can return to Forefront Dermatology with the billing in shambles like this; I shouldn't have to fight for accurate billing. I would attribute zero stars if possible.

I went to the Raphine office from 2019 to 2025. Rashes did not respond to treatment no biopsy…read moreoffered, even though it was noted in 2023 and 2024 a biopsy if no improvement. I found another dermatologist who did biopsies, the first visit and I received an actual diagnosis. The visits were quick, and I felt dismissed, I even asked about the possible need for a biopsy, during the course of many visit.

Every time I visit there is a new dermatologist. Three for three (lynch, Carr, and the third who…read morewas too quick to quit to remember their name) before we left for another derm in Cville.

Dr. Alouf is a phenomenal doctor! He is warm, knowledgeable, compassionate and a very talented…read moresurgeon. I felt so comfortable working with him and am beyond thrilled with my results! I sent before and after pictures to all my friends and they are all wanting appointments! His staff (Anesthesiologist Dr. Steve, Amy, Tracey, Stephanie, Amber, Helen, Kailey, and Bella) were all so friendly and took great care of me every step of the way! I had a fantastic five star experience!

Stacy was awesome!!! She took my temp before entering the building and asked several questions to…read moreunderstand my skin care needs! Thank you for a wonderful chemical peel I will be back!

They are overpriced and the treatment didn't work. I got kybella and there were zero results. It…read morewas expensive and painful to get done and I was so disappointing when the doctor said I was one of 3% it doesn't work on. I find that to be a convenient answer to give your customers that have zero results. I also had a chemical peel here, it took maybe 20 mins and cost over $200 with tip. They told me on the phone that they can't tell you the price until after the treatment? That should have been a red flag to me. Since, I've found two really good facial/ chemical peel places that are cheaper and the process was longer and more relaxing. The staff was extremely nice though.

My husband has Parkinson's and I took him for an infusion (IV). The front desk was efficient and…read morekind and they took us as walk ins and we were taken back within 10 mins after filling out the paperwork. They treated my husband with respect and with an hour we were ready to leave. After a couple days my husband began to show signs of improvement. We are going back again in a few days.

I have been a patient for yrs here I go back yearly just to keep up with my skin in the same good…read morecondition Staff if very customer friendly

The PA-C I saw here was always very nice and helpful and the staff was friendly, but the wait times…read morewere insane, and the staff made an error in scheduling one of my appts that resulted in two more months of the treatment plan I was on at the time. Those issues always annoyed me, but I finally left after checking in for my appointment one day only to be told that it had been moved to later in the month. I was confused at first, but after asking several questions, the front desk staff admitted that they mailed me a letter notifying me of my appointment change. A letter! When I told them I never got a letter, they looked at their records and saw that they'd accidentally sent it to my old address, one that I had 100% updated with them after getting married. When I told them that I'd now lost some of my PTO by not being told that my appointment was cancelled, one receptionist said to the other receptionist "oh make a note that she'd prefer to be called next time instead of getting a letter" ....yes, please call me if your office is cancelling my appt haha. I made an appt with a new office later that day.

Dr. Mather is my dermatologist. I recently learned her office offers spa treatments. My first…read moreappointment was as enjoyable as it could be thanks to Erika was fantastic who was fantastic! She is a joy to talk with and the conversation kept me from focusing on the procedure which stung a bit. I can't say I'm looking forward to my next appointment but am am looking forward to the expected results.

I had a horrible experience with Dr. Mather. She was rude and condescending. I took my daughter to…read moreher, and Dr. Mather refuses to listen to my concerns, told me I didn't know how a doctor's office worked, and then misdiagnosed the problem with my child. Don't do it. Find anyone else.

I saw Dr. Brown after finding her on her social media and learning so much from her videos. She was…read moreable to help me with my concern and I highly recommend her

Never answer the phone, I have to physically visit to get answers or schedule appointments…read more Very unprofessional.

The physician I saw was good but the office staff was very difficult to talk to. She seemed…read moreannoyed that I was calling to be honest. It was very awkward. My saving grace was that the doc i previously saw didn't have any openings so I was able to use that to get off the phone. Now I'm switching to a new dermatologist to avoid feeling like a burden

First of all... The actual treatment I received from Ridgeview was fine. Nice nurse, nice PA,…read moreprompt, professional treatment. But that is where it ends. I checked in on the app, which was a waste of time because it didn't work. Had to fill out a paper form at the office. Not a big deal, but it turned out to be a harbinger of what was to come. I arrived 10 minutes early at 8 am to find a young lady behind glass at reception who utterly ignored me for about a full minute while she typed into her computer. No "hello." No "someone will be right with you." Nothing. Finally another lady stepped in to check me in. To be fair, I did not have to wait long after check in and I was called into the exam room where everything went fine. The PA said he would write me some prescriptions and I told the nurse to send them over to Walmart. When I went to check out, I got no paperwork. No wound care instructions, no prescription instructions, no receipt, no nothing. Chalked this up to some "portal" thing or to some other paperless delivery method and I figured the information would be in my email when I got to work. Nope. Nothing. So I went to work and on lunch, about four hours later, I rolled over to Walmart to find that the prescriptions had not been called in. From Walmart, I spent almost a half an hour trying to get a human being to answer the phone at the Ridgeview and this is simply not possible at this office, even though there were more than half a dozen employees there during my visit. I tried to get the Walmart pharmacy technician to call Ridgeview, but the pharmacy tech said he couldn't get anybody at Ridgeview to answer the phone either. So, after wasting a lunch hour on the uncomfortable Walmart bench in a futile effort to get a human to answer the phone at Ridgeview, I went back to work without my prescriptions and tried to call again. It appears that the only way to actually speak to a human being (at the company that owns Ridgeview) is to press "1" for appointments. They don't have a human to handle existing patients but it seems like they hop all over new business. Using this method sends your call to Calcutta or Rio or somewhere else that is clearly not Lynchburg, and puts you on the phone with a very nice lady who speaks English as a second language well enough, but who can do nothing at all to help you as an existing patient. I complained to this lady, and she must have emailed Ridgeview, because a few hours later, I got a call from a nurse at Ridgeview, who explained that they do not call in prescriptions until the end of the day. It sure would have been nice to know that before I wasted an hour of my life, but I chalked the mishap up to miscommunication and moved on. So the next day, I went back to Walmart, where I found that 30 day supply of one of the prescriptions would cost nearly $1,000. This not being in the budget, I called to Ridgeview and left a message for the triage nurse (because, as I have already established, nobody answers the phone there) with my name, DOB, return phone number and the description of my problem. No call back. Just called again, left another message, but I do not expect a call. Looks like they will just ignore me entirely. Apparently, I will need to go back to Ridgeview in person and get ignored by the receptionist and stand there again until somebody finally decides to deal with me.

On my first visit, I made the aged mistake of arriving not just early by minutes- but by a day!…read moreThey helped me laugh it off and shoehorned me in for a quick visit with the doc (I had no issues right now) and they all could not have been more pleasant, helpful, or accommodating. I think I've happily found my new dermatologist! The office is clean and bright, the staff pleasant and professional, and the doctor friendly and easy to talk to, and - to my embarrassment and relief, they were understanding of this patient's foibles!

I had my first appointment here this morning. The staff was extremely helpful and friendly, the…read moreprocess was quick and easy. I felt very comfortable and cared for, all my questions were asked and the facility was clean.