I called these people yesterday about a house in Manteca and talked to the lady named Nikki said we…read morewill call you back ( Bernadette will call you back ) Turns out Bernadette NEVER CALLED ME BACK ABOUT THE PROPERTY !!! That's GOOD CUSTOMER SERVICE!!! So I called them back today talked to Nikki again and I told I called you guys yesterday and I didn't receive a call back from Bernadette!!! Nikki said oh she was very busy yesterday that's why no sorry or apologetic So I asked again about the property she said yes it's still available as of now ! I asked if I can see it she asked when I said today she said ok12:00 I said ok CONFIRMED!!! She calls me back in 5mins later asking did I talk to you about the property I said yes! She says that property has been rented!!! I was WTF do these people know what they're doing no Customer service whatsoever

Bernadette is the WORST and most incompetent manager I have ever come across…read more Without writing a book on all of the issues I've had with her after renting from them for the last year, I'll just say DO NOT USE HER IF YOU DON'T HAVE TO. She has TERRIBLE customer service skills and communication etiquette. She forgets everything. So if you have to use her - DO EVERYTHING THROUGH EMAIL OR TEXT SO YOU HAVE IT IN WRITING. One thing with Klemm that I thought was weird from the beginning, was how you pay rent. There is no way to pay online or have automatic payments. I was told it was something to do with the type of bank account it is - sketchy. But whatever, renting was just going to be temporary. Anyway, I have paid by check every month and have NEVER been late. I have either gone into their office to hand it to them in person or more often than not, put it in the mail slot after hours (because you know, I have a job too). So fast forward to this past weekend. I drove to their office to drop in the mail slot, like always, but there was a sign over the slot saying not to use it. (Ok, well that would have been nice to know ahead of time). It's Saturday, so now I have to wait until Monday to get a hold of anyone. In an email chain I told her I went to pay rent, but I couldn't use the slot and asked if it would be available for use that evening as I would not be able to make it during business hours. Mind you, it's already the 4th and you have until the 5th to pay rent. So IN WRITING she tells me to put it in the mail and they wouldn't charge a late fee because it's already the 4th and they'll let us know when the mail slot is available for use again. Fast forward to the 7th. I get an email and all it says is "...we haven't received your rent check, why?" Excuse me?! First of all, how professional is that! Second of all, we literally just had a conversation about this 3 days ago. Well, considering I can't stand this woman and she rubs me the wrong way EVERY time she speaks, I may have had a snarky response of "I am not the mailman, nor do I work for USPS. I put it in the mail the day you told me to". Sure, that wasn't professional, I get it... but by now, I don't care about professionalism anymore because this woman doesn't have any. She then responds telling me how no one told me to mail the check and how it's my responsibility to have it there by the 5th and if I mailed it on the 4th then it wouldn't have made it by the 5th anyway.. and that I will have to pay a late fee because it has nothing to do with the virus and that I need to cancel that check and bring them a new one. Hahaha ya ok. no one told me to mail it?! (See, that's why you get it in writing) so I responded to her forwarding her own email that explicitly said to mail it and they wouldn't charge a fee - and she's not responded since. This is the type of communication I've had with her for the last year. Ridiculous. As I told her in my email... had they put out a notice to their renters that the option to pay by mail drop was no longer available I would have brought the check earlier than the first, because yes, it is MY responsibility to pay and I knew I would not be available to go to the office during business hours this entire week. But they never put it out. I don't know who really runs that place, because she seems to be on vacation all of the time... but whoever is the big boss, needs to do some house cleaning. Simple communication and professionalism is key. It's really not that hard.

I normally don't write reviews, but I feel it's important to share my experience in hopes that this…read morecompany improves how they treat potential tenants--especially those using housing assistance programs. From the start, my interactions with Lisa at J. Johnson Property Management were disappointing and discouraging. I came in multiple times showing genuine interest in finding a home through their company, but each visit felt like I was being dismissed or overlooked. I provided all the documents requested, including proof of income and my Section 8 housing voucher, but every time I met one requirement, another one was added. At first, I was told my proof of income was acceptable. Then I was told I needed three months of consecutive income, even though my Section 8 voucher itself qualifies as a reliable source of rent payment. It seemed like no matter what I provided, there was always another reason to delay or deny assistance. Despite having my deposit ready and being a serious, qualified applicant, I was never given a fair chance. Lisa was often short with me, unhelpful, and made me feel like I was bothering her by simply following up. I went to the office multiple times and showed real interest in available units, but I was told those units were suddenly unavailable or that my paperwork "wasn't enough." I left feeling that I was not treated professionally or fairly, and possibly even discriminated against--whether because of my Section 8 status, my credit, or something else, I can't say for sure. But I know I met all reasonable requirements and showed responsibility and initiative. This experience was extremely disappointing and made me feel like my situation and efforts didn't matter. I hope this company takes the time to review how they handle applicants, especially those participating in government housing programs, because everyone deserves equal respect and opportunity when seeking housing.

JJPM has exceeded our expectations. We were reluctant to enlist a property management company…read more Looking back, we should have done it immediately . Their process is smooth and efficient , even for those who are new to the industry. We were connected to Dora Valencia as our property manager. She is a POWERHOUSE! She is professional , warm and get's it ALL done . Dora truly is a force and I look forward to seeing where her career takes her. JJPM has these great extras as well. They send emails to alert us in current law changes, update their systems to stay up to date with the market and provide a personal customer experience that is VERY REFRESHING. They will be managing all of our current and future properties. Thank you Team JJPM!

Jon and the team at GreenGate have been managing my property for over 5 years now and I couldn't…read moreimagine a better experience. The entire team has always been very helpful, easy to reach, and have made finding new tenants stress free . I am very grateful and thankful to have had them take care of me for as long as they have! Would highly recommend to anybody

Stacey at GreenGate has been handling one of my rentals in Tracy for some time now…read more The service is A+ because she clearly knows what she is doing. I am particularly impressed by how she has dealt with not only the routine issues, but some difficult and sensitive tenant matters that have arisen. Highly recommended.

Looking for a realtor is very hard, I've had a bad experience with one in the past so already was…read moregoing into this with not 100% confidence but Christina went above and beyond for us, always very friendly and never got annoyed with the calls, asking similar questions over and over. she definitely earns her money and will be using her again in the future. I typically don't write reviews, but I felt this was a must. Thank you Christina

This agency will waste your time if you are a renter. They are here for home/property owners and…read morenot for tenants. If you are a property owner wishing to make $$$$ on your rentals this is the place for you. They only care about making money and it shows in their listings and the way they treat prospective middle class tenants. The office is SEVERELY understaffed and they have more properties then they can humanly handle. Stacey's true colors showed once I mentioned I saw a bunch of reviews on yelp about people having the same experience I felt they were giving me. She told me " you are threatening me with a yelp review and that makes me not want to serve you but I'm going to anyway". I should have known the hint she was giving after that. They also never asked me or any of the other applicants on my application for any type of identification or copies of such whatsoever, making it seem that they were never serious about us to begin with. Also When I called to ask for my credit report to be emailed, maribel told me I have to come in to get it, that she can't email it. Seriously ???!!! I've had it emailed by my phone company and electric company no problem. All they want to do is give you a hard time it seems. Also I have posted 2 reviews for this place on yelp already and they seem to keep reporting them and having them taken down. Now I'm not sure if they're lying to yelp about content guidelines and saying that these things do not happen ... but these things VERY MUCH did so happen. This office practices rental discrimination. And I'm not about to let yelp or any of the employees in there trying to hide this from the community keep trying to take my review down for content! This place needs to change their practices and not try to brush their shady ways under the rug.

I've been interested to rent two different homes from this agency. One was a condo and the other a…read morehouse. The photos online looked great. But once I saw both properties in person they were disgusting. One smelled so terrible and the carpet had been cleaned but when you walked on it, it sounded crispy and was clearly very old and should of been replaced. Neither home was repainted and fixtures were old, dirty and busted. Blinds were broken. It's was disappointing. I've rented many different homes and apartments and have never been in one that was this bad. Giving them a chance, I called and asked if maybe they were just waiting until the unit was rented to get it clean and fixed up. The woman on the phone assured me, No. That it was cleaned already and the property came as was. I was shocked. There were toilet stains and grime in the showers. Scuffs all down the walls. Who wants to pay as much as you have to for a 1700+ home and need to all this work before you get settled?! So un professional to leave a home in that way and doesn't really instill confidence in the renter that issues will be fixed timely and taken seriously. I will not be looking with Green Gate any longer for rentals or anything else.

We applied for a rental and never heard a response back until a week later. I did receive a phone…read morecall a few days later, but they never left a voicemail, I had to Google who the number belonged to. When I did hear back from them, it was via email, saying they will be showing the property the next day at a certain time which I couldn't even make anyway. I reached out on Zillow the day I applied asking about the property with no response on their end either.

Person was too busy letting us know he was on a call and his wife was too trying to convince me to…read morerent a place wayyyy too small and put my formal dining room under the chandelier in the foyer.

Honestly, this is my favorite apartment complex that I've ever lived in (and that's saying…read moresomething because I can't even count how many I lived in threw my 20's.) Not only do we have a view like we're lounging at a 5 star resort, but our apartment is beautiful with crown molding, and it also comes with ALL appliances such as a washer/drier. This is NOT the place to move if you're looking for a younger aged party vibe, but it is perfect for a business person or quiet young family. You can hear a pin drop (or cell phone text alert) from across the community, if you're outside in the evenings! SO quiet! Management and staff are exceptional, and they even take care of the small things such as burnt out light bulbs. We feel very safe here, and love the security patrol. The school is great, and we have never had an issue with parking. I can't wait for the new, huge, shopping center to go in across the street! Such an exciting, growing community to be a part of! This is the perfect place for my family to call home while we're waiting for our house to sell. I love it SO much here, that I think we will buy a house in this same Edgewood community next year.

We really loved this place for the first couple months we lived here but by winter time we learned…read morethat there were structural issues that was causing mold growth. It first started on our shoes and then on our baseboards. They did some band aid fixes but unfortunately the next people who rent it will have the same issue. If this happens to you, message me. Also learn from us- take a sample to the lab, ask for an air quality test immediately and do NOT sign a waiver. We unfortunately never received the cost of damages back. I hope this helps others learn from us that this apartment complex has some major issues that need to be addressed.

We went to an open house and someone there talked their way into renting the house right in front…read moreof us. I don't know if he offered more or bribed the person showing the place. No application. No credit check. No verification whatsoever. Had me at a loss for words.

After a call back from the company I am changing my opinion. I feel like they are working on the…read moreissue. The person I spoke with initially seemed less concerned. The process is now started to clean up the property. I hope the home sells or the owner commits to taking more care in the future. I appreciate that the property management company genuinely seemed concerned!