Our family member was lovingly cared for over the past 9 months - it was like a home away from home…read moreand allowed her to spend her last months in peace and comfort. They also worked closely with Hope Hospice and we all benefited from their seamless relationship. I would highly recommend if looking for a more personal place in contrast to a larger facility.

We moved my Mom to Quail Gardens in February 2023. It was the first time she did not live…read moreindependently, but we knew it was time and this would keep her close to me. We were so grateful that we selected Quail Gardens over the multiple options in the tri-valley. Mom was well cared for, treated with dignity and respect, and encouraged to participate and socialize with the other residents. It is a horrible chapter, to lose your independence and be under the care of others. But the team at Quail Gardens, led by example from Alicia and Jenn, made the transition as smooth as possible. The entire team is caring and really do everything they can to engage with and get to know the personalities of each resident. What I appreciated most is how welcome my siblings and I were. We were encouraged to visit often and stay as long as we like. We were as welcomed as we could be to the point where the staff became an extension of our family keeping us posted on how Mom was doing on the few days we were not able to get by for a visit. The BEST part of Quail Gardens is their patio - it is such a peaceful and inviting space. Mom and I loved to sit out there, have a diet coke and play cards. We would do so for hours. If you are looking for a home for a loved one, please reach out to Alicia and give Quail Gardens a visit.

Our family is deeply grateful for the compassionate care provided by Hope Hospice during my…read moremother-in-law's final stages of life. From the very beginning, the nurses and care team demonstrated an extraordinary level of kindness, professionalism, and respect. They not only ensured her comfort and dignity at every step, but also supported our entire family with empathy and understanding during an incredibly difficult time. Every interaction reflected genuine care and a commitment to making her final days as peaceful as possible. The staff was attentive, responsive, and highly skilled, always taking the time to address our questions and concerns. Their presence brought us reassurance and comfort when we needed it most. We cannot thank Hope Hospice enough for the exceptional care they provided. We wholeheartedly and confidently recommend their services to anyone seeking compassionate, high-quality end-of-life care for a loved one.

Gentle care -- they actually spoke to the patient other hospice interviewers spoke to the family…read moremembers, ignoring the patient sitting in the room-- our loved one passed on after five days with Hope in the manner he was promised--this is from our experience in the winter of 2020. Some of the more current reviews are troubling. I would-today-be hesitant to use them unless I had numerous backup numbers etc and knew their backup pharmacy. Dying is a once in a lifetime experience. There's no room for apologies from a company in THIS industry.

Zero! If you care about a family member, do not let them…read moreinto this place! they dispense medications but do nothing beyond that. Their residents have absolutely no activities and deteriorate From neglect.

My mother has been a resident here for going on 3 years …read more. the staff is very attentive , the management is professional and caring in just the rught mix. the facilities are very well kept and clean, feeling is more of a college dorm / home environment. (residents ages vary from college mom is 80) meals are prepared on site, dietary needs are monitored and I've been there at meal time .. food looks great smell terrific (mom has mere complained about the food and she has always been a picky eater) if your family member needs the services they provide I would recommend calling and discussing your needs with them.

Visiting Angels (Glendale)was a company my father and I were ready to invest in.He has alzheimers…read more/dementia and dealing with lymphoma.He is a retired police officer and It would cost alot for his care (24/7) ,but we had the funds set aside for his care. I know it's costly for home care,but we both agreed that these friendly folks would help us out.Price was not a problem.We made an appointment for the meet and greet home evaluation and get to know our new team members and our assistants.No one showed up at the appointmeant that they promised us in the beginning.I guess that $200,000 set aside for his companionship and round the clock care went down the drain. Him and I are going to use another home health care company since Visiting Angels has decided not to follow throug.

Although I never met her personally, family members say caregiver Bernice was fantastic. Otherwise…read morei would have given a one star rating. The office is a train wreck. My issue stemmed from them just swooping into my checking account and taking whatever amount of money they felt entitled to without giving me any notice. This happened several times and to this day I haven't seen a single invoice. To make matters worse when i complained about it they sent a text to a family member filled with untruths and inaccuarcies and threats. Maybe others have had better experiences with them but this has been mine.

This agency is truly a joke! Trying to get anyone on the phone that is above the receptionist…read morelevel is worst than getting a root canal! The nursing staff who did the assessment was absolutely superb! The pt who did the evaluation was incredible! But the administration?? Truly a joke! First off, the receptionist is rude, disrespectful and has zero empathy. I wonder how much sensitivity training they get?! You are dealing with families going through very tough times in their lives. Her behavior is unacceptable and she is truly in the wrong industry. I spoke with the assessment nurse about it who left a message for "Kevin". I have no idea who Kevin is or what his title is. I received a voicemail from Kevin days later. I mean DAYS! I call back and the receptionist tells me he never called me and essentially calls me a liar, as I'm staring at Kevin's voicemail on my phone. She refused to put me through to him. That was the last straw! The previous day, I attempted to contact the nurse who had seen my husband only ONCE since his assessment and it was 9 days AFTER the assessment! My husband had a massive heart attack, followed by a serious fall, resulting in bodily harm and injuries, for which he was hospitalized again. Here I am chasing her and she can't give me an appointment to save her life. I told her he has an emergency dental issue and I need to take him to the dentist and she tells me her only availability is during the dental appointment! She then proceeds to get an attitude with me about my "frustration" with her. The next day when I attempted to speak with this Kevin person, whose voicemail had come in during the weekend, and was unable to, I had had it. I fired the agency over the phone and on the spot! Later that day I get a text from the evaluating pt to come and discharge my husband the following day. Are you kidding me?? I was respectful and declined. I contacted our PCP for a referral to a different agency. The agency called me an hour later. They will start in a couple of days. If you truly want good home healthcare services, this is NOT the agency to go to! The evaluating staff are great but after that, good luck! And heaven forbid you need to speak with someone with any type of pull. Forget it! The crass receptionist speaks for the entire administration.

I went home after nearly 8 weeks in rehab post surgery. I can truly say the the PT I received by…read moreJohn, my therapist, was terrific. He was knowledgeable, thoughtful and professional. I did not need any other assistance since my rehab was pretty thorough but I am so grateful to John for getting me from one foot and a walker to two feet and one crutch. His training method and exercise program was one of encouragement and rehabilitative. .

My husband was placed there for rehabilitation after back surgery. This facility was a combination…read moreof permanent residents and rehabilitation. There were residents with dementia. One lady yelled all day long. My husbands roommate was up all night with the lights on. So my husband was not able to sleep. The food was terrible. But the staff were very nice and helpful and it was clean. So if you need rehabilitation don't go here.

Stratford is responsible for my brothers death. My brother survived a 6 month stay at Stanford…read morehospital where he underwent several surgeries ,endured a heart attack, Coma, lots of complications I was told each week by a different Dr that I should get him to Hospice to which I would explain that I heard that same suggestion each week and each week the new Dr would call me and say what a miracle that he recovered from from the prior week. The answer was NO. My brother had compilations from his feeding tube. It was placed because he forgot how to chew and swallow. It happens a lot after a coma. The bad thing was when his stomach would fill with fluids and he would have to get it pumped out by surgery. I was told about every 3 months.. So when my brother was released to Stratford, He was excited to be out of the hospital but scared also. Soon enough I was not so sure. My stomach and intestines resulting from kidney Failure. He was the last sibling I had as there were 4 kids total with me being last and my brother the oldest at 64. It started with the dude new staff members. Never answering requests for certain foods, not giving him proper care by not cutting his 1 inch long nails, or bringing him what he requested to eat or showers etc. then the Dr . He would only see a Dr online video chat. The staff that would give him random pills from this Dr he spoke with. When my brother would get his pills he would say " What is this?" They would answer back very shortly and yell " Your Medicine!" With No regard to tell him what it was for. My Brother asked me repeatedly to get him help with his Social Security and each time I would go up to the counter and request help for him. Not once would they. Also the director would always want to do a lengthy questionnaire for my brother regarding end of life and I would always tell her to let him fill it out and help him. It wasn't my business as he was getting better by the day. He started to go grocery shopping and I would take him. He hated their food and started buying his own. His stomach was really hurting him one day and I asked if they had asked or said anything about getting it drained. It was getting quite large in the belly area. He had no clue what I was talking about. I went to the front desk and let them know what was happening. It was poison for my brother. They called 911 that night and my brother went into emergency surgery . He stayed in hospital for 4 days before returning to Stratford.. I was very surprised they were not aware of it again. My brother couldn't quite walk on his own and asked for therapy one day along with me he was told it's not covered by insurance. He was bedridden. His clothes were always missing also. I Was busy around Xmas an ZNew Years day. Do We and had only taken him shopping for groceries and was felling pretty bad. I was heading out of town when he called me and said his stomach was hurting once again. It was filling up fast. He said he would let staff know. The next day I was headed to Reno for New Year's Eve. I called my brother and asked how things were going, he said his stomach was terrible. I asked if I should take him to hospital as an ambulance was not covered per the manager there at Stratford. My brother said "No, the staff said they would get him to hospital. I asked that he call me the next day for update. He agreed. 5 days later on Dec 31st my phone rang and it was Bebe the Director at Stratford, she said my brother was not responsive. I asked where he was as I was suprised she was calling me. She replied he was at Stratford. I said WHAT? He should have been in hospital as of 5 days earlier. She called me back and said she had no record of that request. I then told her I was coming to Stratford and to not touch any of his stuff. I got a call from Hospital telling me there was nothing they could do. It would require surgery I was told a few hours later on New Years Day that he passed. I kept getting calls from BeBe the director asking if he passed. It was very rude. I did let her know I was coming to retrieve his items. I wanted to see how much food he had eaten. I asked Bebe to please leave his area alone. I wanted to know how he left it a week solid. She assured me she would wait until I got there. Once I arrived, nothing was left. Everything was tossed. . I spoke to someone who said he was in pain and slept in his bed the entire time. No one checked on him. This person also was threatened by staff not to speak to me or he would e punished by his meds being held. Stratford killed my brother. They never did anything to help him. They ignored his request even for help with his social security benefits. He wanted to get outta there and would use those to help him. I will never forgive Raymond the front desk clerk or Be Be the director and the gal in charge of helping him with paperwork. I am upset she never raised a finger to help him.

My fathers caregiver Jeannie Taylor has been a blessing. We could not have gone through our…read morefather's passing without her.

My caregiver Carolina Figueroa is the best of all caregivers she brightens my morning every day and…read moreno task is too small or too big for her! Definitely a keeper!!!

Dear Mori, Nila, and Nurse Tiffany,…read more Please accept my apologies for taking so long to write this note! As we all know, time flies--especially when vacations somehow manage to sneak right into the middle of everything. I have to admit, I'm a little embarrassed that it took me this long, but I finally made it a priority because your presentation truly deserves to be recognized. Thank you for taking the time to visit Fulton Gardens and present Prime Care Hospice and the services you provide. We have had the opportunity to welcome several hospice agencies to our facility, and while we appreciate every team that takes the time to meet with us, your presentation genuinely stood out. What impressed us most was how organized, prepared, and knowledgeable the three of you were. Mori, Nila, and Nurse Tiffany each brought something valuable to the conversation, and it was clear that you work extremely well as a team. In fact, it was almost funny watching you finish each other's thoughts and "steal" each other's words! But rather than being distracting, it actually demonstrated something very important: you know your work, you know your roles, and you know how to work together. You answered our questions thoroughly and professionally, but what stood out even more was your honesty and realistic approach. Rather than simply telling us what we wanted to hear, you provided practical answers, realistic outcomes, and clear expectations regarding the needs of an SNF. That level of transparency and preparation is something we truly value. Often, during presentations, questions are passed from one team member to another because someone may not have the information or confidence to answer. With your team, we experienced the opposite. Each of you appeared prepared, confident, and experienced, and you complemented one another exceptionally well. Your presentation left us with a strong sense of confidence that Prime Care Hospice understands the unique needs of skilled nursing facilities and is prepared to be a reliable partner for residents, families, and facility staff. So, although this note is arriving much later than it should have, I hope you know that the impression you made has stayed with us. Sometimes the best things take a little longer to get written down--but they are still worth saying. Thank you again, Mori, Nila, and Nurse Tiffany, for such an outstanding presentation and for representing Prime Care Hospice with such professionalism, knowledge, and teamwork. We truly appreciate your time and the confidence you gave us in getting to know your team. Hope to start working with you soon. Warmest regards, Sandoval, SSA Fulton Gardens

Our family cannot offer enough praise for Prime Care Hospice. From the first contact with the…read moreintake person to the person who came to pronounce time of death the care and compassion was amazing. The caregivers were absolutely our angels at our time of greatest need. The care they provided with such expertise and efficiency left us in awe.Any call I made was responded to immediately. I thought I could do everything for my husband on my own and I liked doing it but when Hospice came in it was a relief that surprised me. Their caring honesty about what was happening and what to expect day by day was a comfort and, for me, much needed and appreciated. Hospice workers are a special kind of person.

My clinical experience at Creekview was extremely positive. The facility is exceptionally clean,…read morewell organized, and maintained to a high standard. It creates a safe and welcoming environment for both patients and staff. It is a facility where professionalism, teamwork, and compassion are clearly prioritized. It is a place where I would be honored in pursuing employment after completing my clinicals. During my clinical experience, I felt encouraged to learn and was consistently supported by staff who were willing to share their knowledge while maintaining a strong focus on proper patient centered care. Having a grandfather with Parkinson's disease deepened my understanding of the importance of patience, dignity, and compassionate care; values that Creekview consistently demonstrates. I am truly appreciative of the professionalism and empathy shown by the entire team, and I would feel very confident entrusting my own family's care to this facility. Overall, Creekview reflects excellence in both care and workplace culture.

Wish I could give more than 5 stars. This place is awesome. My husband originally went to another…read morefacility after a stroke and was deteriorating there. Luckily, I was able to get him transferred to Creekview, where he thrived. The physical, occupational, and speech therapists were outstanding. They all really made the effort to make sure that he would get better and be able to come home. (Shout-outs to Govin and Maya.) The facility is gorgeous and welcoming and the rooms very pleasant; not institional at all. The staff is very caring. They paid attention to my husband's dietary needs, yet the food was pretty good for a nursing facility.

This review is way long overdue - apologies folks!…read more I first went to scope out this senior living facility last year around May with a friend who needed support navigating an emotional chapter in her life. Right off the bat I noticed the space was very cosy, inviting, warm, and most importantly for me: CLEAN! I took a good handful of photos so please browse through... The staff seemed genuinely friendly and caring, which is so crucial in this space, but from what I hear from others more of a rare trait to find (which is heartbreaking). There were a handful of folks relaxing in the TV room, and they seemed to look quite content, but I know the upper management strives to get more of a variety of activities in the facility that involve the local community, which is always a massive plus. If you're looking for a space that will help take care of your elders as if they were your own, do yourself a huge favor and check this community out!

I am so grateful, the caregivers and nurses here absolutely rock! They are so caring and…read morecompassionate. I am thankful that for the last year I have had peace of mind, knowing she is receiving the dignity and getting the care she deserves. My Mother had been in another assisted living facility in Livermore for over a year. The previous facility looked more like a resort, but trust me, it was not a good place for someone who cannot be their own advocate or has mobility issues, and the care was borderline criminal. There were many times I had absolute proof that my Mother was being neglected and abused (baby sitter monitor). There were many times she went without a shower for weeks or sat in dirty depends all day. Sure the staff was all smiles when I was there, and yelling at her when I wasn't. LVSLC may not be the most glamorous or fancy facility, but it is always very, very clean and I genuinely trust them without hesitation. The staff are truly my Mom's advocate and continuously communicate her status and take the time to talk with you each visit. They take care of everything, laundry, bathing, grooming, medications, taking them through the garden, singing to them, or just taking the time to talk with them like a friend, and they closely monitor her health throughout the day.