We had a family member living at Tiffany Court for seven years, and we truly could not have been…read morehappier with the care she received. Tiffany Court is a wonderful place, and it gave our family great peace of mind knowing she was so well cared for. What makes Tiffany Court special is how genuinely the residents are treated like family. Patti does an incredible job staying closely involved with every resident and keeping family members informed and updated. Her dedication and compassion are remarkable. The staff is outstanding. Enrique always went out of his way to accommodate our family member's many special food requests with kindness and patience. Marie, although she works in the business office, consistently went above and beyond to help and support our family member as well. We are deeply grateful to the entire Tiffany Court team for the care, compassion, and support they provided over the years.

Nope, nope and NOPE. Walking in and was hit with a stong, pungent and definitely not easily…read moretolerated stench of something foul. Even with the covid mask and doing my best to breathe in thru my mouth, it finally got to me and I had to walk out. I was going to gag into my mask. I couldn't imagine putting my loved one in here and coming to visit. I couldn't conscience the thought. Just nope.

My husband and I have been pleased with the professional and warm interactions we've had with the…read morestaff at The Glen--from our first talks with the Residency Counselor and visit to a sister community, to the follow-up meetings to reserve a specific unit. We look forward to the next chapter in our lives! DLK

We have nothing but good things to say about the process so far. Denise our residency counselor has…read morebeen amazing. She has walked us through every step. We attended an informational brunch and because many units have already been selected, we are on the "Future Resident List" with the hopes that something will be available for us before The Glen opens. We are from Southern California and have toured many CCRC's. The Glen at Heather Farm is top of our list!

I am glad my mother was at Heatherwood for her final years. They took good care of her. The…read morepeople are friendly and willing to answer questions any time you call. I appreciate the care they gave my mother.

As a placement and referral agency, Spectrum Seniors put Heatherwood as #1 on our East Bay memory…read morecare facility. The community is bright, clean and odor free. As a veteran administrator in assisted living for past 12 years, I can confidently say I am impressed with Ryan's friendliness and compassion. I was amazed at the competency level of the caregivers (I watched them use hoyer lift) and the technology being used in the community. Residents seem to be well taken care of as they're engaged in activities. I make sure to speak with visitors during my visit, and they too are smiling and raving about this place. Go see for yourself on why this place is ranked #1 on our list.

I chose Rossmoor Post Acute after visiting and comparing it with another post-acute facility in…read moreWalnut Creek. The deciding factor was simple but important: Rossmoor felt like a true medical care facility, while the other location felt more like a modern senior or retirement center. Given my father's condition, he needed real medical care--not just a nice environment--and Rossmoor clearly fit that need. From the very beginning, the level of service exceeded my expectations. Steve Stock, the General Manager, was outstanding. He gave me his mobile number and told me to text him anytime if something came up. That alone speaks volumes. I did my best not to reach out unless it was truly necessary, but whenever I did, he addressed every issue promptly and thoroughly. Not a single request was missed. I honestly don't know how he stays so organized, but he does--and it shows. One thing that really mattered to us was consistency with medications, and Rossmoor delivered. All medications were always administered correctly and on time, without exception. That level of reliability brought a lot of peace of mind. The food was also decent--better than expected for a medical facility--and whenever there was an opportunity to make things a little better or more comfortable, the staff consistently went the extra mile. The staff across the board were excellent. Every single person we interacted with was professional, kind, and clearly well trained. Special thanks to nurses Nadia, Carly, Roxanne, Marielle, and Gia--each one was outstanding and made a difficult time much easier for our family. The PT and OT staff were also fantastic--thank you Erica for your patience and care. Thanks to the laundry staff and the front desk team as well; their work doesn't go unnoticed. Bottom line: I highly recommend Rossmoor Post Acute to anyone who needs true post-acute medical care. Our experience there gave us peace of mind during a very stressful time, and for that I'm extremely grateful.

Dangerous Neglect and Dismissive Staff…read more My mother was admitted to Rossmoor Post Acute for PT and OT following hip replacement surgery. What should have been a safe recovery environment turned into a distressing and potentially dangerous situation within hours of admission. Less than two hours after we left for the evening, my mother called in desperation asking us to return. She had been pressing the call button repeatedly for over 40 minutes and called out to multiple staff members who walked past her room. She needed help getting to the restroom, a basic need that became urgent. Every request was ignored. By the time someone finally responded, she had been waiting nearly an hour. For a patient recovering from hip surgery, this delay could have resulted in a serious fall or UTI. When my mother requested to speak with the night supervisor about ensuring proper care, Head Nurse Itza F. came to address the situation. Instead of acknowledging the failure in response time, she blamed my mother, claiming she "hadn't hit the button correctly" and reminding us there were other patients. We tested the call button, and it was working perfectly and my mother had the hand strength to use it properly. What made this encounter even more troubling was Itza's behavior. When she arrived, she initially spoke with my mother, but as soon as I entered the room, she stopped addressing my mother and directed her responses to me instead, despite my mother being the one speaking to her. My mother was fully alert, competent, and clearly advocating for herself. When I redirected Itza to speak directly to the patient, she became dismissive and aggressive, clicking her nails and waving her hands at my mother and me in a condescending manner. She took zero responsibility and made it clear she would not be accountable for my mother's well-being. This is not just poor customer service; this is a failure of basic patient care and dignity. A post-surgical patient should never wait an hour for bathroom assistance. Staff should never ignore calls for help. And a medical professional should never gaslight a patient or treat them with such disrespect. I was extremely uncomfortable leaving my mother at Rossmoor Post Acute after this experience, and we took the initiative to ensure her safety and care by transferring her out of the facility. If this is the standard of care in the first two hours, I fear for patients who don't have people able to advocate for them. Rossmoor Post Acute needs serious management intervention and staff retraining. Patients deserve better than this.

UPDATE: Do not be fooled by this generic public response. I have already reached out to management…read moremultiple times regarding these serious safety issues. I have emailed and spoken directly with Sara, Leslie, and another administrator, and absolutely nothing was resolved. This public reply from Lily is purely to save face for the business. If you truly took these concerns seriously, your leadership team would have addressed them when I brought them to you directly, rather than leaving a vulnerable stroke patient without basic assistance.

My experience with Walnut Creek Skilled Nursing & Rehabilitation Center involved a billing dispute…read morethat took more than three years to resolve. The facility billed my 101-year-old uncle $1,425, claiming he had remained two days beyond his Medicare-covered stay. However, a Kaiser-affiliated physician had extended his stay for an additional two days of observation after he returned from the Kaiser Walnut Creek Emergency Department. What should have been a simple correction became a lengthy ordeal. Despite numerous phone calls, emails, letters, and other communications with both Kaiser and the facility, neither organization initially acknowledged that the physician had authorized the extension. The matter remained unresolved for more than three years, including an extensive complaint process with the California Department of Public Health. Although the Department initially did not substantiate my complaint, it later reversed course and ultimately confirmed that my complaint was substantiated. Sadly, my uncle passed away in May 2024 at the age of 103 before the matter was fully resolved. More than three years after the disputed charges were incurred, Kaiser finally paid the $1,425 bill. While I received verbal apologies from Kaiser, I never received any acknowledgment or apology from the facility. In my view, no family should have to spend years correcting what should have been a straightforward billing error involving an elderly patient

My grandmother has been living here for about seven years and we all love it! My kids and I visit…read moreoften. The staff all know us by name and are incredibly friendly and helpful. They take such great care of my grandma! The food here is great! We love visiting for meals. And they just held a family carnival that we all enjoyed. My kids call Byron Park "Oma's Castle." Its always clean and comfortable here. But what makes this place extra special is the amazing staff. They're the best!

I am very unhappy about the lack of security my husband and I experienced when we were in assisted…read moreliving at Byron Park. All of my jewelry was stolen. If a small safe had been provided this could have been prevented. The nursing care was adequate, although I had to get my disabled husband to the bathroom at night. I did like the food and dining experience, as well as the entertainment. The staff were kind.

I had Avida Home care after a hospitalization. it was overall a nightmare Some caregivers were good…read morebut most were not. There was no continuity. The owners were focused on their profit. consequently many caregivers were barely English speaking. Most were not honest with their employer but the owners did not seem to care. Profit is their goal. Not great care. But they are smoth talkers. So watch out!!

We had a change of plans but we used their services for a short while,excellent,efficient and…read morecaring. Thank you Raul for superior service. Zenia Velasquez Lafayyete

i live here !!' o…read more it is not what the website says Entirely just a nursing home for Rossmoor residents w altered mental states Management has been unresponsive and uncooperative in getting what is needed for Assisted Living Almost 100% of care is for Nursing Home residents. There is No independent living Option available as Web suggests, and really only option is to either do child like activities or stay on room. Living room reserved for residents sleeping all day. No-one and nothing else is allowed. Have tried to use for quietly getting out. of room, but all seats and couches are occupied by sleeping residents. Have no recourse but to stay in approximately 500 sq ft room. this has been a nightmare!!!! If you still want to LIVE and not thru children's lives, this is not the place. Just hope this keeps others from making mistake that I made.

In looking for an assisted living community for our 89-year old Dad, we saw just about everything…read morethe area had to offer. Multiple Atria properties, the Kensington, Aegis and more. Yes, of course I had a spreadsheet. Overall, Atria Valley View was an easy choice. Monique the Executive Director, and her crew including a nurse and team of CNA's and helpers, a friendly receptionist, a great maintenance staff, and a special note to the chef who brought a series of her pies over the course of our several visits for us to take home, lol, have worked with us to ensure Dad's experience is a positive one. Plenty of activities, a kitchen open to special requests and with a menu that rivals many regular restaurants in the area, walking paths around the building, and a location within an easy walk to a shopping center (esp good for outings). Highly recommend!

The staff here is absolutely wonderful! I have no complaints about any of them. They were so good,…read moreI wished I could bring some of them home with me. The bad: the policies and practices here are awful. I made meal requests to multiple people about my dietary concerns, and got absolutely no response from management. Nobody informed me about the program to made me healthy again. I was kept in the dark, and found out they planned to keep me for a month, even though the only reason I was there was to improve my legs. It felt like a prison, where you're kept in a confined space. My wife had to come and take me out of there covertly. That's why I said the policies and practices suck.

I have been here for Two Days. It looks nice but is rotten onside…read more I was denied Tylenol from the night nurse The food is so awful that the social worker when she first came to talk to me told me that I'd have to order my food out I have gotten diarrhea from the food here. I asked her eye drops and a Tylenol and I was told by the nurse tonight that she wasn't going to give it to me for whatever reason! I told her I was in pain and she said no. I'm signing myself out I can't be here. I've had no care. The food is awful I have diarrhea. I've had no attention I got antibiotics for my kidney infection so I'll take the antibiotics on the prescription with me home. I have no products to take care of myself and no clean clothes. This place is a monster prison. There been three people that even talk kindly to me. The staff has been abusive verbally and emotionally I believe they are delighted to be evil and cause people pain. I need to accept that people work with the elderly to dump their anger. So tired of this place.

Date: 8/2/2025 Time: 11:10 AM 71° Sunny…read more Rossmoor is a gated community in Walnut Creek. It is my first time here. Purpose of my visit: Celebration of Life of my high school PE teacher in the Fireside Room. It was a nice gathering of former students from Oakland Tech and Oakland High, friends and family of Marvelous Marva Nielsen aka Mrs. E. Although I did not take a tour of this gated community, and it is well-maintained, the area seems to be a peaceful one. Marva was the "longest serving golf marshall, serving about 14 years" in that capacity. She took care of the golfers and the golf courses. I know she will be missed by the people who live in this community.

They won't stop sending us statements. They were paid at least 2 extra statements ago. Reporting to…read moreBBB.