The staff here is absolutely wonderful! I have no complaints about any of them. They were so good,…read moreI wished I could bring some of them home with me. The bad: the policies and practices here are awful. I made meal requests to multiple people about my dietary concerns, and got absolutely no response from management. Nobody informed me about the program to made me healthy again. I was kept in the dark, and found out they planned to keep me for a month, even though the only reason I was there was to improve my legs. It felt like a prison, where you're kept in a confined space. My wife had to come and take me out of there covertly. That's why I said the policies and practices suck.

I have been here for Two Days. It looks nice but is rotten onside…read more I was denied Tylenol from the night nurse The food is so awful that the social worker when she first came to talk to me told me that I'd have to order my food out I have gotten diarrhea from the food here. I asked her eye drops and a Tylenol and I was told by the nurse tonight that she wasn't going to give it to me for whatever reason! I told her I was in pain and she said no. I'm signing myself out I can't be here. I've had no care. The food is awful I have diarrhea. I've had no attention I got antibiotics for my kidney infection so I'll take the antibiotics on the prescription with me home. I have no products to take care of myself and no clean clothes. This place is a monster prison. There been three people that even talk kindly to me. The staff has been abusive verbally and emotionally I believe they are delighted to be evil and cause people pain. I need to accept that people work with the elderly to dump their anger. So tired of this place.

I came to Moraga post acute care because I broke my pelvis in January 2024. I found that the care…read morewas exceptional. Breaking my pelvis was no joke and very difficult for anybody especially the CNA's who attended me for all my needs and toiletries. There was always someone to help me and not leave me alone during my recovery. I found the food satisfactory and always delivered to our rooms on time. The rooms were cleaned every day by a very very efficient lady. She was also very entertaining. I stayed for six weeks and had three different roommates which the last one was very nice and we seem to have mutual understandings. I would recommend Moraga post acute care. The physical therapy sessions were seven days a week for me and the therapist were very thorough and supportive of me to walk again and have the equipment that I needed to support myself without falling. I have been in two rehabs in Nevada. The first after I had a stroke ending and left side deficits and the other for collapse vertebrae in my lumbar region, and neither of these facilities had daily cleaning Moraga post acute care made me feel very comfortable facility took cleaning very seriously .

I would give zero stars and have filed a police report with moraga police department and have…read morecontacted lawyers they almost killed my grandma. They didn't give her medications for over 17 hours and left her in soiled underpants for 17 hours as well. She was supposed to be on a bipap machine during the night and the one they put on her was broken and spitting water in her face they said they would fix it and never did. Her oxygen dropped below 60 and they had to 911 her back to the hospital where she almost didn't make it. I don't know how people could be so mean and careless but they almost cost my grandma her life

Transitioning our parents into senior care was a difficult, major life shift, but the team here…read moremade it not only manageable and reassuring. From day one, they have shown patience, flexibility, and a genuine willingness to tailor the care plan as our parents' needs changed. There's never been judgment or pushback--just a calm, solutions-focused approach centered on comfort, dignity, and quality of life. Communication is good. We have the director's cell number and can reach out anytime. That level of access and transparency has made us feel like true partners in our parents' care. One of the most meaningful aspects has been the relationships the staff have built with our parents. They've become not just caregivers, but friends--often their main source of daily interaction and connection. It's clear the staff care deeply, and it shows in every small, thoughtful gesture. This level of personalized care and attention isn't inexpensive. We're incredibly fortunate that our parents had the foresight to invest in long-term care insurance. We are not saying it's overpriced, rather, the cost to run and staff a care community is significant. We're so grateful to the entire tea and for treating our parents with the kindness, respect, and warmth every family hopes for.

I am leaving an updated review on this facility. When I initially placed my mother in the Aegis…read moreMoraga facility in May 2021, I believed it was a highly skilled environment with strong, honest, and educated management and care teams. However, this could not be further from the current reality. Recently my mother's care costs were randomly and dramatically increased without proper communications or justification. This egregious occurrence was met with management silence and non-communication. Upon the advice of my legal counsel, I immediately moved my mother out of this facility. This situation has placed an immense mental, physical, and financial burden on my family. In addition, my earlier Yelp review was truncated and a portion was posted on their website. Unacceptable.

Re-posting my review from 2 weeks ago…read more.. My mom was sent to the hospital due to a fall at our home a few months ago. After she stayed there for a couple days the doctor recommended that she go into a rehab facility to improve her walking. There were many facilities that showed interest in taking care of my mom and in the end I chose Orinda Care Center cause it was closer to our home and that I would be able to visit her more often when I'm off from work. After her first week at the facility I scheduled a visit to see her and she was happy to tell me good news that she has been walking more with the help of her physical therapist. I also asked her about how she felt about the place in general and she said that the nurses were helpful with her needs, food was good, she would watch tv and talk to her roommate sometimes when she felt like it. My mom likes to be to herself so I thought that was really funny. I'm glad I took a chance on Orinda even after reading the previous bad reviews. The place may be small but I think that was the best part about it because my mom was getting more attention from the staff and I could tell they genuinely cared about her. My mom was safely discharged back to us at our home cause she no longer needed rehab services to walk. Thank you staff for all that you do during this pandemic and especially for taking really good care of my mom! I'm leaving this review to show how much I appreciate you all and to keep up the good work.

I was here towards the end of 2023. It is the worst. The staff were generally friendly, the social…read moreworker made a good effort to get me out, though she didn't know of or somehow didn't think of Sutter Home Health! Everything else: forget about it. Let me just say: I'm being polite. In describing the experience to family, friends and so, let's say it's not in language appropriate to church.

My father in law lived here for 2 years after mom passed away. We first moved him to the Moraga…read moreRoyale and were very disappointed. We were paying for care that he was not receiving and they allowed him to have cocktails in the evening. He was an alcoholic. He would become very belligerent. After 6 months we moved him to Anna's Retreat where he was well cared for, we were informed on a regular basis of his needs and care. My mother lives in Anna's sister in laws care home, Bethel Care Home in Walnut Creek because it is easier for me to go to and also an excellent home for your loved ones. If you have an elderly parent and you are in need of good care, I guarantee you will be happy with either care home. Only 6 adults live in each home.

From the owner: Specializing in: - Assisted Living Facilities…read more- Residential Care Facilities - Nursing & Convalescent Homes - Assisted Living & Elder Care Services

My father was at this facility for approximately 2 1/2 months. The care he got during that time…read morewas excellent. I got to know the staff well and they truly care about their residents and strive to improve their health and well being. There were always plenty of staff on hand and available to respond to any requests or questions we had. It truly became a home away from home. I am truly grateful to this facility for guiding my father back to health and I would recommend it to anyone looking for a place for their loved one.

I chose Rossmoor Post Acute after visiting and comparing it with another post-acute facility in…read moreWalnut Creek. The deciding factor was simple but important: Rossmoor felt like a true medical care facility, while the other location felt more like a modern senior or retirement center. Given my father's condition, he needed real medical care--not just a nice environment--and Rossmoor clearly fit that need. From the very beginning, the level of service exceeded my expectations. Steve Stock, the General Manager, was outstanding. He gave me his mobile number and told me to text him anytime if something came up. That alone speaks volumes. I did my best not to reach out unless it was truly necessary, but whenever I did, he addressed every issue promptly and thoroughly. Not a single request was missed. I honestly don't know how he stays so organized, but he does--and it shows. One thing that really mattered to us was consistency with medications, and Rossmoor delivered. All medications were always administered correctly and on time, without exception. That level of reliability brought a lot of peace of mind. The food was also decent--better than expected for a medical facility--and whenever there was an opportunity to make things a little better or more comfortable, the staff consistently went the extra mile. The staff across the board were excellent. Every single person we interacted with was professional, kind, and clearly well trained. Special thanks to nurses Nadia, Carly, Roxanne, Marielle, and Gia--each one was outstanding and made a difficult time much easier for our family. The PT and OT staff were also fantastic--thank you Erica for your patience and care. Thanks to the laundry staff and the front desk team as well; their work doesn't go unnoticed. Bottom line: I highly recommend Rossmoor Post Acute to anyone who needs true post-acute medical care. Our experience there gave us peace of mind during a very stressful time, and for that I'm extremely grateful.

While it's not the Ritz the care here is wonderful. I've been a patient here twice and the staff is…read morepleasant, caring and attentive.

I'm very impressed with the care my Mom has received here. The facility is clean and everyone was…read morehelpful. I especially appreciate the communication the team had with me to keep informed. In the past when my Mom had to go to other SNF it was impossible to get a hold of anyone or get updates. This place is awesome

I can't say enough wonderful things about Walnut Creek Rehabilitation Center. The level of care my…read moremom received was truly exceptional from start to finish. The entire staff made a difficult time so much easier for our family. Everyone--from the front desk to the nursing team--was incredibly kind, attentive, and genuinely compassionate. The therapists were outstanding and played such a huge role in my mom's recovery, always encouraging and tailoring her care to her needs. The nurses and CNAs went above and beyond every single day, treating her with dignity, patience, and warmth. It's clear that the team here truly cares about their patients, not just medically but emotionally as well. I'm so grateful for the support and dedication they showed my mom. I highly recommend Walnut Creek Rehabilitation Center to anyone looking for top-quality care and a truly compassionate staff.

Beware....... My mother was sent here to rehabilitate after…read morea stroke. She was supposed to have a walker to help her with transitioning to bedside commode, the walker was either not in room or always in a place that made it hard for my mother to get to. Several time my mother had to call me to contact the front office to get someone to help her to the commode, due to call light not being answered. My mother was told by an LVN, your nurse is on break, so she would have to wait till her return for assistance to the bedside commode. I reached out to management many times, on one occasion, I was asked if I wanted my mother released, sent home with therapy, after complaining. The staff and management will smile in your face, promise to follow up, but there's no follow up! Horrible Horrible Horrible, and they call this place one of the nicest places for rehabilitation, what a joke!

I recently spent four months at Rossmoor acute care recovering from neck surgery. The care and…read moreservice I received was excellent. I was especially impressed with the following staff: nurses-Nadia and Carly; Aides-JM ,Gia, Lilina who went above and beyond to provide great service. I had physical and occupational therapy five days per week.

This is a very mixed review. I would give Gene, the nurse…read morefrom the first floor a 10star. This man is so caring and amazing. My dad was there for several weeks and Gene knew my dad wasn't comfortable with female nurses bathing him. So whenever a female nurse was assigned to bathe my dad, Gene would volunteer to take my dad on top of the patients he was assigned to that day. Not many people volunteer to take on extra work. We are so grateful to him and this made it so much easier for my dad to bathe regularly. Otherwise he would refuse to bathe if it was a female nurse. Gene always greeted us with a smile. For patients, it's so important to see a smiling face when in a facility like this. God bless Gene and his kind heart. Another nurse who was hired towards the end of my dad's stay- (I don't remember his name but I remember he was from Afghanistan). He too was so kind and caring. He would check on my dad noticeably more than what we were used to, and hewas so attentive. It felt like he was family. The downside: They don't have an after hour number to call. You call the main number and NO ONE ever picks up. Once I was on FaceTime with my dad around 10:45pm while he was at this facility. He began having a seizure during our call. Between my husband and I, I think we called maybe 60-70 times from 10:45-4am. No one answered. We were out of state so we couldn't just drive over. Even if you drive over, at that time the front doors are locked and you call the same number for them to open the door... so if they aren't answering, it didn't matter if you are outside or not. I came back to CA the next day because I was so worried about my dad. I brought this to the attention of the nurses and was told that they don't have another after hour number to give me. They said they would leave a message for their supervisor to call me back... no one ever called me back despite me following up several times. My dad could have fallen off his bed and really hurt himself that night... and not being able to get through is a major concern and consideration if we ever need to put my dad in a rehab facility again. This is why I'm giving it a 2 star because not being able to get through to a nurse is concerning and puts patients at risk. We were lucky that nothing happened to my dad when he had his seizure but I basically didn't sleep that night and flew back the next morning at 6:30am, which could have been avoided if I was able to get through to someone when I called (& my dad didn't answer the phone either (because his phone had dropped to the floor) which made us think of the worst possible scenario). If something had happened to my dad, they would have been 100% liable, therefore, I just don't understand the reason behind it having an emergency number to call the nurses after hours... or make sure someone is assigned to the phones at all times. I doubt during the time all patients are supposedly sleeping, why phones aren't answered as nurses are more likely to be sitting at the desk than all of them being with patients the entire time (from 10:45pm-4am). Another issue is the constant ringing sound which is patients trying to get the nurses attention. I don't know how they sit there and just ignore the ringing for hours. The you hear people screaming for help which is very hard to witness. It is very concerning that patients can be yelling for help and no one shows up for a while. I know brings nurses at such facility is a very difficult job but these patients are basically relying on the nurses... as some can't even get out of bed by themselves. I am writing this because no supervisor or anyone ever got back to me. Hopefully this will bring it to their attention.

When our 79 year old Mom fell and broke her ankle which required surgery and also broke 3 ribs at…read morethe hospital, we needed help! Our 87 year old Dad had already been bedridden at our house with dementia for over a year, but because of not having good luck with the caregiving company we hired for him, we searched for another. We couldn't have been luckier to find Always Best Care East Bay! Bill Kammerer's gentle and calm demeanor immediately put us at ease while answering all of our very detailed questions. His company's rates and policies are more than fair and he was able to very quickly set my mom up with 24/7 care. The caregivers themselves are all very professional and skilled with kindness and extreme patience. We can't thank Always Best Care East Bay enough for the peace of mind and 'normalcy' that they returned to our home.

I am a Social Worker at a Skilled Nursing Facility in Walnut Creek, Ca and I have been working with…read moreBill K. from Always Best Care since I relocated to this area. I can wholeheartedly say that this agency has been a true blessing. I have had patients discharge home with little to no notice and Always Best Care has started care for me within hours of a patient going home. I've received nothing but good feedback from the families regarding the care and wellbeing of their loved ones while under the care of Always Best Care!