Rented my car last Sunday, when it was pouring rain. The waiting room was packed with people,…read morereturns were slow to come back, but the staff was excellent. They did a great job juggling people and cars, offering people in order of reservation replacement cars as they came in. In the end they ended up taking care of every single person, including some walk-ins, and all with a great attitude despite the downpour. I just returned my car today, and the return process took no longer than 10 minutes. Overall, great experience!

What is the point of checking in online the night before picking up your rental car for a 10:00am…read morepickup, when you arrive in a packed, un organized lobby, there are no cars available. Me and other customers waited over an hour to get our rental vehicle. Completely Unacceptable to endure this wait. Staff lacked communication of the delay, just blew us off and simply didn't care. I've had better car rentals customer service at airports then this place. My last Enterprise rental was at the "E" Street location in San Bernardino, at least I was able to be on my way with a car within 10-15 minutes at most. The only positive thing was the return was quick and easy, that agent was nice, but does not make up for the horrible pickup experience. Never again! I would not rent a car from The Redlands Location.

It's not acceptable when you make a reservation carefully online and then call to confirm pick up,…read morea service I needed and planned on, and I leave work on the day of pick up early, and no one shows up to pick me up. Now my travel plans are all screwed up as I was planning on leaving early in the morning. It is unprofessional to confirm pick up and then not show up to pick up your client. I called corporate and they offered me ridiculous and lousy fixes to the problem, none of which were practical. Update after renting vehicle: changes from 2 stars to 4 stars. Staff at location were very nice. They apologized for the error on their part, gave me a free upgrade, and waved the gas fee. Vehicle was awesome but was not fully prepped for renting (not vacuumed, cleaned, gas tank not filled). Overall, would rent from location again. Please note, if you are going to be picked up, make sure you call location 24 hours ahead of time to verify they will pick you up and have correct address on file.

I am extremely disappointed in Enterprise, and as a FLEET professional who already leases 80…read morevehicles from them... I dont know how to continue a relationship with an organization when their customer service is so poor and who lies to their customers. I reserved a Luxury SUV on November 22, 2024, with a scheduled pickup time of November 26, 2024 at 12pm thru December 11, 2024, for a $1800 15 day rental. I called at 11:10am on November 26, 2024, to verify my vehicle would be available and ready, and received verbal confirmation it would be. After ordering an Uber for $37.75, I arrived at Enterprise in Redlands, Ca., at 12:25 pm. After waiting 20 minutes in line they called my name and after getting to the vehicle, it was wrong (they gave me another customers vehicle, that was also waiting.) So, I go back inside, wait another 10 minutes, explain to the agent and then they ask if I can be patient, while they look into my reservation. After another 10 minutes of scrambling I am told that they do NOT HAVE THE VEHICLEM, that I had reserved 4 days prior / the one I CALLED AND VERIFIED was there and available, one hour prior.... they proceeded to attempt to sell me on something they did have, which is when I shared that I rented that specific size and class because we are driving to Tennessee and specifically due to my wife's severe disability (90% paralyzed from a botched chiropractic treatment in 2021) and the power wheel chair, manual wheelchair wouldn't fit in the standard SUV. So, after waiting there until around 1:20, I called corporate customer service, which was laughable because she said WE CANT DO ANYTHING ABOUT IT. (WTF Are you doing then?) At 2:30pm, THEY FINALLY found a full size (smaller, and lower grade) SUV and as consolation gave me a free days rental... i would have GLADLY PAID EXTRA $3-500, just to not go through it while my wife was calling every ten minutes because she needed help.

We very much enjoyed our experience here. Staff was kind and they got us in and out so quickly.read more

Everything went well. Got a great rental which I enjoyed driving. Eli was very helpful though I…read moredidn't get my initial request for a vehicle. The process was smooth and simple. I would recommend them and rent from them again. May not be the same for some I was happy with my choices no complaints here. I've rented from them before haven't had any issues. I did with Enterprise whose employee was not very understanding and had a Maduro/Khomeini complex never again. Despite giving them a lot of business before Him. Long Story just had to get that off my chest

I have rented several vehicles from here. I just recently rented a 12 passenger van for a week for…read moreour family vacation to Utah. I have always had excellent customer service and clean well maintained vehicles. My church has also rented passenger vans from here numerous times to travel to Mexico on mission trips. I have read some of the bad reviews and I must say I have never had a bad experience.

I reserved a 12-passenger van for Mother's Day to take a group of deserving mothers on an outing in…read moreLA. I reserved in person to pick up at 12pm but when arrived at 12:10 the whole place was closed and locked up. The person who made my reservation put the pickup at 12pm and did not tell me they closed at 12pm so that pick up time was not even possible. Why did you even allow this? They should have told me they close at 12 and made my pick up time 11am or anything earlier that 12pm. They ruined all our plans for Mother's Day. When I called to complain about it, they were unapologetic and did not care at all. This is terrible customer service. I will never rent from them again.

This location lacks a very simple skill! Manners and Customer Service! My husband and I enter the…read moreoffice, and not one person will greet you! Will not address you! Not friendly at all! You have managers walking around and will not even give you eye contact. I hate to say it, but as being African Americans and have an office full of African Americans and they won't even greet their own people! What a sad day and we still have a very long way to go! This office needs to shut down for no less than two weeks and go through an intense customer service 101 course. The young lady that help my husband became a little friendlier once my husband sat at her desk. They lack the skill of putting you in a car fitting to your current car type. We have a Dodge Challenger 392 and she put us in a GMC pickup truck! We ended up returning the car 3 hours later, thank God our car became ready. When we returned the same type of service no one said anything to us! A young man walked in with us and said "return"? We said yes, he reached for the key, never saying anything else and 20 minutes later her handed us a receipt and no other words said! Poor Service Never to return to that location again!

worst service ever by Phil the attendant. bad customer service, we made a reservation for a…read morecompact gasoline car. He offered an electric vehicle (where the F were we going to charge it ) or an electric"upgrade" for more money of a huge RAM truck or a Cargo Van. bad attitude as if it was our fault. Obviously we got irritated. We went to Enterprise instead. Great service.

i had to rent a car through my insurance after an accident. front desk staff was very polite and…read morefriendly, despite being short staffed (so if you call them, that's why it takes awhile for someone to pick up). very apologetic about the longer wait too. both getting a rental and returning a rental processes were quick once i was assisted. i had two different rental cars and both were clean and fully fueled. small tip of advise: this enterprise location gets very busy so bring a book or something to keep yourself occupied :)

great customer service by Angelina. I noticed how both ladies at the counter were very nice and…read morehelpful to their customers. kudos

If you need a rental car and your only choice is the Avis office in Redlands (now at the corner of…read moreRedlands Blvd and Alabama), use you thumb and hitchhike. Spent over 4 hours trying to get a car after having made reservations two weeks earlier. Finally got a car with a high- pitched whistle whenever the car went over 60 mph. When I explained to the staff, Dumb, Dumber and Dumbest, they just stared breathing through their mouths. I just took my own car on the trip. I want to publically apologize to Enterprise. I never knew how bad a car rental experience could be.

The customer service at this particular location was subpar. We were originally scheduled to pick…read moreup the car at 10, but called an hour and a half before and asked if it would be okay to pick it up a little earlier. Apparently we were speaking to the control/service center and not the specific location of pick-up because when I arrived the representative was less than helpful. Apparently the right arm of Avis doesn't know what the left arm of Avis is doing because we were told that in order to pick it up early at that location we would be charged an additional half a day. This was at about 9:20. The representative said I would have to wait and proceeded to help other people who were there after me without resolving the issue. I even showed him the email that stated we could pick it up early and he rudely dismissed it. When he came back into the building I tried to address the issue again and he said he wouldn't be able to help me for another 3 minutes, that was around 9:26 and proceeded to help the next individual. When I insisted that we called and made appropriate arrangements for early pick up he said "you didn't call here, you must have called the call center, they don't know what they are doing there, that's not how it works here". Rather than sit and argue my point I waited with anything but a smile until I was helped. I would not recommend this location the service is terrible and the representative seems to be an expert on splitting hairs.

I had a great experience from start to finish. The entire process was professional, smooth, and…read morestress-free. Communication was excellent, and they were always quick to answer any questions I had. They made everything easy to understand and truly worked with me to make sure I was comfortable throughout the process. The vehicle was clean, well-maintained, and exactly as described. What stood out the most was their customer service -- very respectful, patient, and reliable. It's hard to find companies that genuinely care about their clients, and Kizzee Management definitely does. I highly recommend them to anyone looking for trustworthy and professional car services. I look forward to continuing business with them in the future!

This is the second time we used Kizzee Management with Kevin. The service was beyond our…read moreexpectations, to making sure communication is on point, driving efficiently, and making sure everyone is accommodated. My group and I will never use another service when we are in the area! Thank you to the best team ever!!!