1 Star Absolutely…read moreterrible experience. I reserved a truck for a family camping trip and called the morning of pickup to confirm everything, only to be told there were no trucks available. After contacting corporate, the Yucaipa location called me and assured me they had a truck for me, that it was getting an oil change, and that it would be waiting for me when I arrived later that afternoon. I specifically asked if it would be rented to someone else and was told no. When I arrived at 3:30 PM, I walked in to find the manager asleep at his desk, snoring. I knocked on the counter and tried to get his attention, but he never woke up. After several minutes, another employee came in and informed me that the truck I had been promised was no longer available because it had supposedly been in an accident. The interesting part? The employee left me a voicemail at 3:41 PM while I was literally standing inside the office waiting for assistance. After I'd already arranged a ride, taken time out of my day, and shown up exactly when they told me to. Whether the truck was actually in an accident or rented to someone else, I'll never know. What I do know is that nobody bothered to communicate with me until I was already standing in the office. I then spent more time dealing with corporate, who repeatedly promised callbacks and solutions that never came. If you enjoy uncertainty, poor communication, broken promises, and management sleeping on the job, this is the place for you. If you actually need a vehicle you've reserved, I'd strongly suggest looking elsewhere.

Awful service. I made a reservation in advance for a mid-size SUV. I was dropped off at the…read moreYucaipa location a little after my scheduled pick-up time. I walked inside and told the worker that I had a car reservation and my name. They didn't even have the car that I had reserved. He asked me if I wanted a mini-van, and I told him no thank you. He made some calls, than asked me how was I going to pay. I told him I would pay with my CC. He said he found one in Banning, and that I'd need to go there to pick it up. I was dropped off, so I guess I would have to walk. I told him No thanks, and then the room went silent. He never said another word to me. Needless to say, I walked out and will never use this location again. If you have other options if you are in need of a rental car, I would stay away from this Enterprise location.

I don't know why there aren't better reviews for this place. We always have such good service. We…read morerent cars multiple times a year for trips. The SUVs are clean and new. Even one time when we were running a day late they assured us it was no problem. Stephen (sorry if I spelled it wrong) was so professional and kind. Upgraded us at no extra charge because I'm guessing they didn't have the car we requested. Really nice guy and went over the vehicle with us before we left. We will keep coming back.

Rented a car from GimmeCar a few weeks ago and the entire rental process went smoothly. They were…read morevery friendly on the phone and picking up the car took about 10 minutes. Quick and easy. The car was a Toyota Corolla and was clean. There was a slight odor of marijuana in the car during pickup but I just fixed that with some air freshener. I got a great deal on the car so I was not going to complain. The reason for the 2 stars- upon returning the car I received my deposit a few days later. No problem. However I noticed that I had an additional charge on my account for $47. When I called I was told this charge was made by mistake and I have followed up week after week and it still has not been refunded to me. I'm not sure how you can even make a mistake and charge a random amount to a customer after our business with them was completed. But it seems shady. All my calls to them have been brushed off and there is no sense of urgency to have this mistake corrected. Good prices, friendly people at first but because of this I will not be going back.

First time renting a car from this location, honestly was such a GREAT experience. Eli and his boss…read morewere so kind and welcoming, it was a quick process! I will definitely be returning to this location for my next rental.

Reserved a car a week in advance. Not only did they not have the car but nothing to provide…read more So I ended up paying an Uber to and from for nothing. Don't rent from this location if your rental is important

Great experience renting here from this Budget. I was in a pinch and needed a car same day while my…read moretruck was in the shop, and Budget came through with a Mazda CX5 for the week. My only complaint was they had one guy working the front desk while there was a line of people in the morning. But register on the app ahead of time and get all your paperwork done and when you're at the desk, you can be done and out in 10-15 mins. Located on the left side of the AAA office building on Madison, so it's a little hard to find.

Booked with them because they had the best deals in the area-beatingTemecula and Riverside. I…read morebooked and reserved online. Luckily, there was no line when I went to pick up and I was out in 3-5 minutes. Something I found interesting that has never happened in the history of me renting cars: they offered me a choice-Corolla or Camaro.I went with the Corolla. Not to mention, they are opened on Sundays!! Meaning you don't have to keep it the whole weekend. Who does that outside of airports-not asking you Turo. They're located within the Murrieta Spectrum, a pretty big plaza. However, no real designated place for their fleet. Not to worry because it seems you can leave the car anywhere when returning. Well, anywhere on their section of the plaza. Returns can take awhile-but they don't have to. Mostly if you want a receipt or some type of paperwork. Very old school here.

Horrible customer service. Charged my card when the dealership is paying for my rental. Didn't give…read moreme a "like for like" vehicle. They said we will call you when something comes in 5 days later no call. Just stay clear of this rental facility.

HIGHLY NOT RECOMMEND…read more I reserved a Nissan Rogue or Similar vehicle on APRIL 16, 2025 for a pick-up on MAY 22, 2025 9am at Moreno Valley, CA to return to Oceanside, CA May 23, 2025 9am. I come to the office[difficult to locate BTW, since they just rented out a small office INSIDE a Dodger dealership. I arrived at 8:55am [already checked-in online at 8am BTW to pick-up at 9am]. Ramon and Crystal were the customer service reps at the desk. I dealt with Crystal. Apparently, they didn't have the vehicle I reserved and Ramon attempted to offer a Tesla or a Jeep. However, I requested a Nissan Rogue or similar because I have a car seat, stroller and about 7 luggages. If I wanted a smaller vehicle or a "luxury" vehicle I would've reserved the vehicle. After they realized it would be a one-way rental, they didn't want to offer a jeep[which they said would be an upgrade, but I didn't want that, as the cargo space would be small]. Crystal had blatantly mentioned usually they don't rent-out vehicles they don't want to lose from one-way rentals[I don't think she was supposed to say this casually]. Anyways, a lady comes in to drop-off a vehicle. Crystal and Ramon was glad as apparently it would be the vehicle they will provide to me. I thought it would be THE Nissan Rogue or Similar I reserved. I waited for approx 20 mins as they need to wash the vehicle[Crystal didnt even mention this, i had to ask if they were washing the vehicle and only then they mentioned it] Btw-i didn't ask the type of vehicle, as I figured it be the Rogue or Similar. After that approx 20 mins wait, Crystal walked me to the vehicle and it was a Trailblazer. I told Crystal, this vehicle is too small to fit the car seat, stroller and 7 luggages. Crystal said it is the same class, cargo etc. I told her, I know the difference between a Rogue and this trailblazer as I have driven/rented a Rogue before. I told her, just refund me the rental. We go back to the office, and Ramon wanted to see the email reservation. I showed it to him. He proceeded to educate me how the Trailblazer is under the same class as the Rogue. In my mind, don't educate me, as I know the difference in regards to the cargo space etc. I didn't want to argue, so I just nodded and waited until they refund me. Crystal texted someone from the higher-up, I guess because they couldn't cancel it on their end, apparently. Ramon mentioned, they will cancel it on their end and I could leave as it would take a while. Again, this was around 9am-10am. I left, and around 1pm, I received an email from Hertz saying I picked up the vehicle and to return the vehicle on the reserved details. I called corporate/customer service and Vina told me my rental was never cancelled and apparently, Ramon and Crystal NEVER CANCELLED MY RESERVATION. Vina was kind enough to cancel the reservation. This is approximately at 2pm on the same-day. So, even if you reserve MORE THAN a MONTH in advance for a vehicle you CLEARLY WANT, they will provided these options to you on the day of: [A] 'luxury' (tesla) to appeal you [B] a clearly smaller type of vehicle that you know is TOTALLY DIFFERENT from the vehicle you CLEARLY reserved and TRULY wanted. I know my vehicles and I don't respect that fact that they attempted to give me a damn Trailblazer and explaining/educating it is the same as a Rogue. GTFO. DO NOT DEAL WITH HERTZ...AT LEAST with this location and people. ON A GREAT NOTE, I went to ENTERPRISE in Banning, CA[few mins away] and the Assistant rental manager[Brooke] provided a Rogue and CHEAPER PRICE upon reserving and arrival AT THE LOCATION. Check my review on their page for this! AGAIN- DO NOT RENT WITH THIS HERTZ location. And if you cancel your reservation, and if Ramon or Crystal said they will cancel on their end, please call The corporate/customer service to confirm.

Overall, this was a very bad experience. Based on what I went through, I would not recommend this…read morelocation. A few weeks ago, I reserved a Toyota Camry, but when I arrived, they did not have the vehicle I had reserved. The car we were given was a hybrid, but the battery was dead when I got in it. The vehicle was also dirty inside. They initially tried to give me a smaller car, which was not what I wanted. To their credit, they eventually provided a complimentary upgrade to an SUV, which I appreciated. The bigger issue occurred when it was time to return the vehicle. I arrived on the scheduled return date, but the office was completely closed. The doors were locked, there was no sign posted, and no one answered when I knocked. I contacted corporate, and they instructed me to take a photo of the vehicle in front of the building to document that I was there on time and email it to them, which I did. When I returned early the next morning, the staff member I spoke with, Noori, was very rude and unwilling to listen to my explanation. I was told I would be charged additional fees, including a late fee and a fuel charge. I explained that I had attempted to return the vehicle on time, but the office was closed and unattended. Despite providing the details of what happened, I was repeatedly told that the location was open, that they do not make mistakes, and that there would have been a sign on the door. My original charge was supposed to be around $130, but after the additional fees it increased to approximately $330. Corporate has only agreed to refund $100, even though the situation was caused by the office being unavailable when I arrived to return the vehicle. While I appreciated the complimentary SUV upgrade, the poor customer service, lack of accountability, and unexpected charges left me very dissatisfied with my overall experience.

Really came through in the clutch! The vehicle was exactly what we needed! Excellent!read more

We love this Avis and Budget rental office. I have rented from them multiple times a year and have…read morenever been disappointed. Shahid always greats us with a smile and friendly conversation. We are given great cars and are in and out in no time at all. I only rent from this location. I always book my rentals in advance and will continue to do so.

DO NOT RENT FROM HERE. Horrible customer service. This is a review is for a car rental on 12/29/25…read more We picked up the car and were told that it's the only one left and we, and the customer needs to take it to the car wash. If we weren't in such a tight schedule and would have bounced. We returned the car on 12/31/25, and the same guy snapped at us. He rudely asked if we filled up the gas tank after returning. WTF!!!

I reserved a 12-passenger van for Mother's Day to take a group of deserving mothers on an outing in…read moreLA. I reserved in person to pick up at 12pm but when arrived at 12:10 the whole place was closed and locked up. The person who made my reservation put the pickup at 12pm and did not tell me they closed at 12pm so that pick up time was not even possible. Why did you even allow this? They should have told me they close at 12 and made my pick up time 11am or anything earlier that 12pm. They ruined all our plans for Mother's Day. When I called to complain about it, they were unapologetic and did not care at all. This is terrible customer service. I will never rent from them again.

I went online inquiring about a passenger van to rent no call back, so I just went inside instead,…read moreonce I walked in wasn't so bad then continue to have a conversation with Jeff Canada at the front desk about miles per a day and extra questions he became very frustrated and rude....recommended to this place which wasn't a good idea they need better customer service ,so I just went to hertz instead

These guys are probably the best rental car company lower deposits nicer vehicles. They've got a…read morefleet of Camry hybrids and Ford Maverick hybrids. They always get me in a hybrid. I appreciate it guys. Thank you Craig for all the hard effort. I really appreciate it. Definitely the best rental car company I've rented from all of them. Patrick M

DANIEL was professional, very down to earth and felt like a long time friend…read more Best of luck in your future endeavors

Nick is smart and quick to resolve any issue. I reserved through Thrifty, but was not in the…read moresystem. He searched the system as much as possible, only to find no reservation. So, he manually input my same price and the same car within minutes. A very professional and very smart man. I will reserve my rentals here. Thanks Nick, Great work.

We made a reservation for a car to be picked up on a Wednesday to have it to use for Thursday…read morethrough Monday. We had a confirmation number and everything. Since we were picking it up close to my wife's work we decided to ride together so she could go to work and I would just take the car home. We get to the counter after 10 minutes waiting and let the guy know we were there to pick up a car and had a reservation. The guy says they have no cars available. We were like why when we had a reservation. He says because we didn't prepay for the car there is no guarantee they would have one. We stated again that we had a reservation and again he says we should have prepaid but he would give us a call when one comes in. We asked when would that be and he could not give us a definite answer whether it would be that day. He said they don't guarantee a car just with a reservation because they don't know if the person is going to show up. Well if they made a reservation then 99% of the time they are going to show up or at least call in advance to cancel the reservation. The one other person that was there walked out and said the same thing happened to them. How to operate as a car rental business and have no cars? This place is the worst and I recommend going somewhere else.