As I knew he would do eventually because he does it with almost every one-star review (there are so…read moremany of them!), Bo Patrick came along and whined that he had somehow been mistreated by clients deeply unhappy with his service. Our contract with Fidelity stated that the sale would include artwork. It did not specify oil paintings. We did ask Fidelity to auction artwork, and all the artwork we wanted to offer for sale was photographed weeks ahead of the auction by Fidelity's employees or agents. To be clear: WE DID NOT ALLOW FIDELITY TO PHOTOGRAPH FOR THE AUCTION ANY ORIGINAL OIL PAINTINGS OR ADVERTISE THEM FOR SALE ON THEIR WEBSITE. In his reply to my original review, Bo claims that "The day before the auction [my family] removed $20,000 in artwork and now you are upset because we charged you a commission to do that but that's exactly what the contract allows us to do." First of all, it's quite a shock to read that we owned artwork worth $20,000, because that's not what Bo told us at the time. He gave us a much more modest assessment of the paintings' value. Second, regardless of the worth of the paintings, that is not what happened. I don't know if Bo's memory is so poor that he cannot recall the events of his sale with us, if he is so lazy that he did not bother to check the facts, or if he is sufficiently deficient in honesty that he doesn't care about the facts. But his account is wrong. Bo knew that the oil paintings would not be for sale. We had a Zoom meeting with him and Kelsee more than three weeks before the auction in which he tried to persuade us to let Fidelity sell the oil paintings and our father's home; thank God we never seriously entertained the idea of letting him sell the house. But we told him immediately after the Zoom meeting that we had decided against selling the oil paintings. When Bo originally talked to us about the paintings, he wanted to have an online auction, so that people all over the world could bid on them. But that never happened, because we told them weeks ahead of time that the oil paintings would not be included. Again, to be clear: WE DID NOT ALLOW FIDELITY TO PHOTOGRAPH FOR THE AUCTION ANY ORIGINAL OIL PAINTINGS OR ADVERTISE THEM FOR SALE ON THEIR WEBSITE. You cannot believe anything Bo says. He whines that he "had buyers from all around Arizona and other states drive-in for those paintings.... When they arrived, they were very upset with us as an Auction firm.... You affected our reputation that day big time." But if Bo had people traveling from out of state to bid on items we told Bo were not for sale and did not let Fidelity photograph or advertise for the auction, well, that sounds very suspect to me. It is by no means our fault if Bo advertised for sale things he knew would NOT be for sale. We did not affect his reputation--HE did. If people were upset with him that day, it is entirely his fault. Bo won in our lawsuit against Fidelity not because the contract let him charge a commission (the judge agreed that it was a very badly written contract and did not redound to Bo's favor) but because, as I stated before, at the hearing, the judge allowed one and only one witness to speak: Bo's partner Kelsee Wirtjes. Please read my original review to see what happened next. In the time since I posted my original review, Fidelity has received two more five-star reviews, but three more one-star reviews. Their previously poor rating is even worse now--and it's entirely their own fault. The crucial point remains the one with which I concluded my original review: Why would you hire an estate sale company who is so disliked by most people who have hired it? Learn from our mistakes. Stay away from Bo Patrick. Don't believe his unctuous denials. However much he tries to shift the blame for his bad reviews to the people foolish enough to hire him, the fact nonetheless remains that most people who hire him to run an estate sale are extremely unhappy with his services.

A friend recommended this company to me for the sale of my mom's home. One of our family members…read morereached out (before I signed anything with this company) and said they prefer to go with a family friend realtor instead (keep in mind this family member waited until I had found Fidelity to bring up this other realtor which was frustrating for me but here we are). So I kindly reached out to Fidelity's team and thanked them for their time. The next morning I got a text from Bo saying I wasted all of their time?? LOL. DO NOT INQUIRE ABOUT THEIR SERVICES because apparently they will get mad at you for wasting their time?! ABSURD that this poor man would text me something like that while I'm grieving the loss of my mother. Well, CLEARLY I dodged a bullet :)

Came to one of their sales with my sister and we had a blast. Not only did they have things…read morereasonably priced, but they were the most helpful people, and everything was organized so neatly. We were carrying so many items they offered to grab them from us and put them on the holding table until we were done shopping. They made this experience easy and fun! Can't wait to attend more of their sales!

Young kids who don't know what they're doing. They will take stuff out of your basket and jack up…read morethe price on you, or try to sell it to other customers at the sale. Stuff is missing from the pictures as well, so don't drive too far for something because it might not be there. Totally unprofessional.

Sold all my pieces and received fair prices. Easy to deal with the brothers and there was no stress…read morein trusting them.

Absolutely a five=start auction house! I have been buying and selling through auction houses quite…read moreactively for over 20 years. There are several top-notch auction houses in the Phoenix metro area - and Ace of Estates is right there in the top tier. The staff is friendly - that's nice. The staff is honest - that's important. As a buyer I depend on the auction house to give me an honest appraisal of the condition of an item as I do not live in the metro-area and seldom have a chance to preview in person. I understand the need for the auction houses to give caveats, but coming from Ace of Estates, the descriptions have always been accurate. The photography is excellent, showing me the important details. The staff is very knowledgeable and always quick to respond to any questions I have. This top-tier auction house has become an excellent source of high-quality inventory for me. THANKS!!

Clearing out with my dad's apartment in assisted living was overwhelming. Because of the location,…read morewe couldn't host an estate sale. Melody Foster's company inventoried and removed everything for a reasonable price to her warehouses for sale. Boyd's sells the goods in their two stores with a 50% commission or takes what can't be sold to donation. Already I've received a small check. Win-win.

Not willing to bargain even 5-10 dollars even in the last hour / ridiculous waste of timeread more

I attended an Estate Sale Kathy was holding yesterday and it was the friendliest and most organized…read moresale I've ever experienced. I purchased an entire table full of items, and two furniture pieces as well. I was extremely satisfied with the entire process. Everyone from the "Parking Dude" to the helpers walking around helping put out items to the checkout glass, everyone was so pleasant and helpful. If this is how they handle their sales, I'm looking forward to attending the next one.

Kathys estate sales is awesome great deals always a great place to find unique treasures and…read moreawesome one of a kind vintage and every day must haves

Kim was great to work with during the process of selling my MIL's belongings. From my time…read moreinterviewing other estate sale companies it was clear that she was the right person to rehome all these belongings. She was very understanding with scheduling issues when those unfortunately arose, all while dealing with us as we out of state. The sale was a success and raised double what was expected based on 5 other companies estimates. She was extremely kind in every interaction that I had with her. We were treated as people, her items were respected and found new purpose in another person's life as a treasured item. I wish that I would have used a estate sale company after my father's passing, as I know it would have been a much better experience and with Kim I know we would have been able to have it be more profitable than doing it ourselves. Sentimental items that we would have valued higher and valuable items were not priced at rock bottom prices, which allowed us to have needed funds for final expenses. Would definitely recomend.

I went to a one-day sale by Milton today. After my last review and their reasoning, we'll see what…read morehappened today. The pricing was ridiculous still again. If the client gave them what was left, they surely have been taken advantage of. I will avoid their sales from now on.

They overprice items then it ends up at Goodwill. Not fair to the estates who hire them.read more

Revisted an estate sale from this company and they have no idea how to price items to sell,…read morecompletely absurd overpricing and tons of items still in house near end of last day. Compared to other companies there is no comparison. Left empty handed along with the others in the home at the time. Overheard similar comments from others who drove all the way to be severely disappointed. People are looking for value, often their prices exceed retail and even on 50% off days the prices do not justify the value.

Estate in Time has quality items for sale. Jennifer & Bob…read moreare always egar to assist. Jim

I originally reached out to request a quote for an estate sale. Jennifer kindly told me that their…read morefirm does not service the area which the estate sale was to occur; however, she was wonderful to deal with! She took the time to answer general questions I had about estate sales and disposing of assets. She was very knowledgeable and friendly, and even though I was not going to be her client, she treated me like one. She was also honest and transparent, providing sound alternatives to estate sales. I cannot say enough about Estate in Time and you would be foolish not to use them.