Thought I had a decent experience here with food and service before catching my flight - but I ended up getting food poisoning from the breakfast plate I ordered and it completely ruined the first few days of my trip!!! read more

During a layover at Heathrow, we had about an hour to grab a bite before our flight. We were given menus when we walked up to the host, and were led to a booth in the back. Our server was very pleasant and efficient. They aim to deliver your food within 15 minutes and it happened. My glass of Peroni hit the spot, and the Indo-Coco Curry bowl (under Bowls for the Soul) was a perfect combo of potato and chickpea curry with rice, and a side of naan. Delicious. read more

Giraffe - Peroni on tap - Modern European Near Me - Hounslow, XGL

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Decent option with a quick service culture that aims to make waiting for your food the last stressful part of your LHR experience. Three items (including two I wanted) were off the lunch menu, only mentioned after being sat and ready to order. Got a smoothie, some pot stickers and a side salad. Everything was a 6/10, basically eclipsing the average average and ready to fade in to a distant memory. Prices higher than it deserves, but given as how it's a post-security option, it's nothing egregious. read more

Terminal 5 is pretty busy at Heathrow. It is teaming with high end shops, dining, pop-up events and aorport traffic. After arriving at Heathrow, I was looking for a place to eat. Gordon Ramsay and Waggama along with several other restaurants had extremely long lines. I decided to check out Giraffe Grill. They offered a variety of meals from acrossbthe world. I thought it was a pretty cool concept and line there was much shorter. It took 20 minutes or so to get a table. The wait staff did maintain consistent communications with those waiting in line to be seated. Once seated, inwas informed it would be another 30 minutes before I received my food. It actually took about 15 minutes before my order arrived at table. The staff were pretty happy and engaging. I can't say the last time I saw a wait staff happy to be at work. I ordered the Rodeo Chicken, Naked. It was really good. I thought I could finish it but it did me in. The price was reasonable for the meal and the experience was relaxing. I definitely recommend this location if you find yourself in T5. read more

Giraffe - Rodeo Chicken Naked with Sweet Potato Fries. These fries are an upgrade. - Modern European Near Me - Hounslow, XGL

Service great and food wheelchair friendly. Staff are great and informative and quick which is a plus when at an airport, saying that there was no rush to get you out at the end. read more

While changing planes in Heathrow, we had time to kill and shopped around for a restaurant, we wanted a decent place to have lunch at. Giraffe seemed more fun, had a variety of dishes on the menu and prices seemed lower than the other restaurants/pubs in Terminal 5. We got a nice table and the service started slow, but it got better, the server was a pleasant girl. Unfortunately they didn't have British beers on draft, that was disappointed, so we had to settle for a pint of Stella Artois, decent, but not that exciting. The menu had American dishes- hamburgers, wings, onion rings, also some more Indian inspired dishes, some Moroccan ones. We wanted to try their fish and chips. When in London... The dish was good, fries a bit soggy. We satisfied a curiosity and had mushy peas for the first time (just ok). Food was decent, big portions, but it's airport food after all, nothing amazing, prices OK. A nice break in the action for us. Cute decor and a decent bar if you want to sip on a cocktail. Fun spot for lunch/dinner of you find yourself in Terminal 5 on Heathrow. read more

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We had to drink our coffee really fast, so we didn't taste it. Similarly, had to take the eggs off the eggs Benedict, as the rest was pretty inedible. The vegetarian plate was edible, at least, but nothing special. read more

I really enjoyed my food here. Visited on a Tuesday at 11:30am and it wasn't crowded at all. The atmosphere and music was really nice too. I got a chicken sandwich with mushroom, tomato, and fried onions (and left off the bacon). The flavor was sooooo good. Also, the sweet potato fries were really good. I would definately visit this place again....too bad it's att the airport. They have a nice bar area too. They take all types of cash: dollar, pounds, euros,, and other denominations. read more

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A pretty diverse menu they've got going on. Pretty good service, also. The wait staff carries with them their own handheld credit card reader, so your bill is presented to you, you pay her/him, and if it's a credit card, they swipe/sign/receipt all at that exact moment. I got their falafel burger. Less herbs/spices would have been better, as to taste the components better. But, that's a personal preference, as I know falafel in general is spiced/seasoned to a certain extent. I do reeeeally wish the fresh beet strips were a bit more flavorful, but hey it's good to wish. The side of fries were really good, which helped boost the meal. read more

Giraffe - (5/4/2019) - Modern European Near Me - Hounslow, XGL

A very busy restaurant in Heathrow. As a solo traveler, I asked to sit at the bar and avoided the line. The barstools are quite uncomfortable, so be prepared. I ordered a drink and salad. Food came out relatively quickly. The drink was standard, but good. It a really large goblet time glass, which was a bit unusual for the old man drink I ordered, but whatever. Bartender was nice. Busy and disinterested. Just the way I like it. (Unfortunately I sat next to an all too talkative weirdo which ruined the vibe.) Food was ok. Nothing special. Tasted fine. I wont complain. Probably spent too much money, but I don't really pay attention to that when I'm flying long-hauls. I ate, checked my phone, took in the busyness that is Heathrow, paid, and went on my way. What more can I say? read more

Giraffe is an A-Ok choice for a quick meal that is somewhat full. The place is loud and a little on the chaotic side, but they run things fairly smoothly considering the high volume of people they push through. We decided on this place because it appeared to have healthy dining options. We were seated right away and minutes later our order was taken. We ordered the haloumi souvlaki with edamame and mint salad, the San Fran greens salads and the chicken curry. All of our dishes were healthy enough and came quick and the bill wasn't astronomically high. Do know: You can order fast and eat fast. The pace is chaotic but at least it's decently healthy food. read more

Giraffe - Haloumi souvlaki - Modern European Near Me - Hounslow, XGL

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I should have really known better when I saw that one of the advertised aspects of this restaurant was getting food out to people in under 10 minutes. Certainly admirable, but with the complexity of some of the dishes, not doable if you want a good meal. I got one their smoothies, which came out already separated and warm. Considering it was the top smoothie - and one with only three ingredients - we weren't off to a great start. My husband got their teriyaki bowl and I saw it came with the same breaded chicken they use for other meals, which is smart in terms of time conservation, but not great for living up to what chicken teriyaki is or should be. The rice was microwave rice and still hard in a lot of spots. I got one of their flatbread pizzas. It comes topped with whatever passes for marinara there - some sweet tomato paste that's topped with barely-warmed mozzarella nuggets and seasoned sparsely. I feel like the food here just gets slapped on a conveyer belt a la the episode of I Love Lucy. To top things off, we saw that they had a "pay online" option, so - because our server had disappeared and not come back - we opted for that. We paid, tipped, and gathered our bags. As we were crossing the threshold to the restaurant, our server comes running towards us yelling at us to stop, asking if we've paid. ... dude. The option to pay online is right on the table. How awful to loudly embarrass people who took the option YOU presented! With everyone in the near proximity staring as us, we said we had, he checked his iPhone to be sure, then smiles and tells us we're "good to go". No sh*t, dude! Way to make a scene! Awful. Awful in every way. read more

Somehow I always find myself gravitating towards Giraffe when I'm in T5. It's not particularly outstanding, the portions are small and in line with other airport eateries it is way overpriced. But they do have a good choice of veggie breakfast options, which is just the job when you've just come off a transatlantic flight. I am particularly fond of the veggie brunch with sourdough toast or the scrambled egg and smoked salmon bagel. Although usually quite busy, the staff are quite attentive and they always seem to manage to find a table pretty quickly. It's not going to win any awards for its cuisine, but it's good comfort food and sometimes that's just what you want after you've struggled through security. I say, I do believe this is my 400th review, and the 100th in 2016. That'll do nicely. read more

Hungry at the Airport? I'd probably save my money or just order beer or a coffee next time. Apparently, lots of money is spent on appearances here. Whimsical decorations and cute and enticing names for drinks and food drew us in. The restaurant is packed. Service is slow. But, with so many people it's gotta be good..right? Nope. "Asian Style House Soup" was suoer salty. Salty and not much of any other flavor. Spaghetti and Meatball was thumbs down per the little one. ~Drinks Are Good! The drinks saved the day. Apple juice was fresh and delicious. Coffee and espresso drinks are worth a shot. The mango mama smoothie was AOL. Overall, I was disappointed. What else can you expect with airport food? I guess 2 stars plus and rounding up to 3 stars and AOk..is what my experience was. So, rounding up is a 3 star experience. read more

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Horrible experience. We waited for more than 10 minutes for a server to come take our order. Saw drinks sitting on the bar for more than 5 minutes before anyone brought them to us. Never saw our server again. Had to flag down someone to get my daughter the vegetables she ordered. Per Heathrow promotion, kids were supposed to eat free. They said it already ended (it didn't) and they wouldn't honor it. Kids pasta also was horrible - way over cooked and tasted worse than canned. My daughter who will eat anything wouldn't eat it. read more

Giraffe is appropriately rated 4 stars with its no frills kinda uptempo restaurant concept located right in the heart of the London Heathrow airport. The service here is not too bad and the food is prepared rather promptly (15 minutes or less). Came here while waiting for a flight to Amsterdam, sat down, had the chicken club which tasted awesome and a pint of beer, which was cold and refreshing. Overall, a solid 4 stars for Giraffe and I would recommend this to anyone looking for a good meal between flights... Pros- Location Meal Menu Beer Promptness Electrical connections at bar Price Cons- Not all that friendly read more

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We missed our connection at Heathrow and had a few hours to kill. Hungry and tired, we headed to Giraffe, which used to be an establishment I frequented back in the days when I worked in London. They obliged us by seating us at a corner away from the noisy crowd, and we sank our weary jet-lagged bodies into our booth! Perhaps it was because we were tucked away in a corner, perhaps it was because they were so busy, either way it took a good twenty minutes before someone stopped by to take our order. But the atmosphere at this restaurant is so airy, fun and cheerful, I had no trouble entertaining our two girls, especially once they discovered the area with the three tall giraffes! And I must compliment the staff and patrons for their tolerance as my littlest one ran around exploring and adjusting to a strange new place, bumping into quite a few people and tables in the process. When our server - Joanna - finally showed up, she more than made up for the delay through her charm and attentiveness. And yes, our extensive order arrived within the "guaranteed" fifteen minutes. The quality of the food, I must confess, was inconsistent. My Croque Giraffe (with fried egg) was outstanding, and the smoked salmon that I ordered with my scrambled eggs was tender and moist. Cappuccinos were good, and we enjoyed the Orchard Pig ciders we ordered. The rest of the meal, however, was just so-so. My daughter picked at her banana-berry pancakes and my wife found her focaccia dry and the scrambled eggs mediocre. Final Verdict: Great option for a family meal if you find yourself in Terminal 5, provided you order properly and have a lot of time to kill. read more

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We stopped by here for a breakfast. As it is an airport location, prices are high and quantity of food isn't as big as you'd maybe like it to be. Fairly quick on the service when we came through and we got what we wanted. My daughter ordered the breakfast burrito item which came out looking more like a pizza with the way the chorizo was sliced. Kind of funny, and the salsa was really a pico instead. I ordered the toast and butter and it comes triangle cut with three pieces, hmmm, who got my other 1/2 slice? As an American and having been using the Euro that's roughly at parity, the pricing is of course in Pounds Sterling. that isn't at parity, so the prices looked super reasonable, Ha, $30 for breakfast for 2. But it's at the airport and has a cute name and some tall giraffe statues. read more

Giraffe - Breakfast with toast. - Modern European Near Me - Hounslow, XGL

I had yorkshire tea and eggs royale for breakfast and was amazing. Service was top notch by Lukas, and the setting was also beautiful.

Well, not that great really. I know it's an airport, and the service was okay, the food was a let down. We had halloumi skewers on pea and mint bed/salad. The halloumi was wayyyy too salty (and I love salt!!), and the mint in the pea salad was so strong I couldn't taste the peas. I had a banh mi sandwich, which, really was bizarre and missing some of the ingredients so it tasted a bit lopsided with the flavours. Chicken was a bit cheap in it too. Hubby had the burger and it was well over cooked, tasteless, the chips were cold and just meh all round. So, next time we will go to another eatery at the airport because for £40, I would have preferred a sandwich out of a shop..... read more

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We've come to know and love Giraffe after living a few years in London and then having to make a connection through London back home to the states. It always has consistently great food. The Huevos Rancheros recently were freaking delicious- and a nice big portion. We've also had some of their fresh juices and avocado toast. The wait staff is usually always very rushed, but we've never had a real issue. It's always been a place we've enjoyed a meal in between flights. Thanks Giraffe, you da bomb. read more

Of all the choices in Heathrow, this one seems to have the broadest menu to please a traveling family with different tastes. But the food quality itself I would call decent but not spectacular. I chose the burger, and I'd call it OK. I wasn't overly excited about it. I think you can do better in Heathrow. But you can do worse I suppose. read more

Perfect spot to grab some delicious food before your flight out of Heathrow! They have quite a bit of space however it can get pretty filled quickly. My go to here is the full English breakfast! The portion is perfect and it comes with breakfast spuds as well as toast and two sausages. I love the British style breakfast sausage and bacon so I was a very satisfied patron here! They also offer a couple of screens for convenient flight information so that you can make it to your terminal in time! read more

Meh. I was famished and this place looked cool while waiting to board our plane. Restaurant has an animal - safari theme. I was excited because the music was upbeat and modern. They promise food at your table within 7 minutes after ordering. However, the waiter didnt come to take our drink order for a lonnnng time. I ordered the classic burger with fries for 13.75 pounds. The food did come out fast after ordering, however the food was Meh at best. Meat was tough and cheewy, came with spinach as the greenery. My other issue was that tables are ridiculously squished together. Very uncomfortable with everyone's luggage in the space provided read more

Giraffe - Modern European Near Me - Hounslow, XGL

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Good food. Filling and a decent value for airport food. Service was slow but the latte really hit the spot. This food was so much better than the fried crap in Chicago airports. Yum! read more

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Had a layover in London on way to Amsterdam. Came here for breakfast only. Ordered the veggie plate special, came with avocado, tomatoes, mushrooms, baked beans and I added cheese to the scrambled eggs. Everything was delicious. Also had a flat white, just what I needed. You have to flag people down when you're ready to order and get check read more

Giraffe - Modern European Near Me - Hounslow, XGL

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We found this place, because its right in your face! Right after the security check in, on the second floor, is this restaurant. its a very busy location with lots of people coming here. we were seated rather promptly and menus came just as quickly. We placed our orders and the food came pretty quickly. They had forgotten to provide us with a full set of silverware.. like forks! The food was only OK, not great, then again, it was breakfast at the airport and a bit cold, till we got our forks. We did have to wait a bit to get our check, since there were so many people and one waitress per large number of tables. read more

Giraffe is exactly what you need at Terminal 5 prior to your next flight. Cheerful, efficient service and a wide choice on the menu of foods from around the world. No need to look elsewhere. We were in and out inside 30 minutes for lunch. read more

Run away! Run away! Got seated and apparently became invisible as I was promptly ignored. Twice flagged down a server and finally had to beg someone to take my order. Long wait and shouldn't have bothered as the burger was so overcooked that vultures were circling the table. The gluten free bun is also taste free. Had to send a Saint Bernard to find a server who would bring me my check. Kudos to the management as the servers were clearly enjoying talking to each other. Nothing like happy employees. I have to say that I'm now looking forward to airline food after my 6 hour layover at LHR. Don't get me started on British Air.... read more

Somehow this restaurant attracts many visitors at Heathrow terminal 5. I believe it does because of few factors: - Convinent location, immediately past the security. - The colors and design is fresh and appealing - Very open space - And most importantly, the their food is pretty good I would say it's a bit overpriced, compared to similar places at the airport, but not so much. Also, in some cases the service might be slower, but I believe this is due to the high traffic this restaurant gets read more

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I had high hopes for this restaurant while waiting to board a flight. They guaranteed your food would be served within ten minutes of ordering . They did hold up that the end of the deal but what they didn't mention is that we waited for twenty minutes to get our order taken. I ordered the fish and chips. Fish was great with the malt vinegar. Fries were cold and squishy. My dining mate ordered a burger and fries and her fries were piping hot , crispy, and delicious. We went ahead and paid At the table at the same time we ordered since it took so long to get service to our table . Service was bad and the food was mediocre. There is NO space. You have to slide tables around to get into the table they seat you at . There's barely two inches between each table so you can't slide through . You have to ask the people already sitting and eating to please stand up and let you by. It was a very frustrating experience and it's not a place I would recommend if you're coming through Heathrow. read more

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Eating here for our lunch was simply a comedy of errors, and left me hungry and keen to leave as soon as possible. I arrived and joined my group of Yelp Community Manager travel-mates at a table for 5. A nice table with a good view but placed too close to the nearby tables so my seat would get jostled every now and then. I looked over the menu and ordered the scrambled eggs with salmon, and a bowl of sweet potato fries. There'd been a mix up with another order, and when my plate was delivered I suspected it was the mis-order from a good 10-15 minutes earlier. The eggs were rubbery and flavourless, to the point they were inedible. So I just ate the salmon (passable) and the sweet potato fries (fine). The staff seemed confused and bewildered - straightforward orders seemed like they were really challenging. I know it's airport dining and that you can't expect much, but on this occasion this was a real mess and I wouldn't even contemplate returning to this location when I'm in T5. read more

Giraffe - Inedible eggs - Modern European Near Me - Hounslow, XGL

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Very nice waitress and great service. The food was very good as well. The inside was clean and the people were very friendly. Alicia was very friendly! read more

Giraffe - Modern European Near Me - Hounslow, XGL

Uh.. Food is ok considered being in the airport. They have a good amount of menu selection, especially for breakfast. This place is easy to get in and out if you are in between flights. Good service all around. My croque plate was a bit salty. Again my expectations was low, given the fact of where the place is located. read more

Giraffe - Modern European Near Me - Hounslow, XGL

A decent spot for breakfast or lunch. They have different style breakfast plates, lunch plates, sandwiches to your choosing. Found the service to be a tad bit slow due to the traffic of customers dining there before their flight. I found their sammiches to be tasteful , delicous. Definitely consider this establishment as an on the go place to eat while at the airport before you board your flight. Grade: B read more

Worst food and service ever! We had over an hour before our flight and thought to give Gurafee a try because they claim they'll have your food ready within 11 minutes. Our hostess had us circle the restaurant looking for an open table. We had to wave down our server to take our order and when the food came out over a half hour later, our order was wrong. The food was disgusting. The hamburger was overcooked and the pizza looked and tasted a child's attempt to cook pizza for the first time. We narrowly avoided missing our flight. Eat at 7-11, vending machine, anywhere would be better than coming here. read more

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I absolutely loved this place. After dealing with the torture of making a connection in Heathrow (why is it so hard to do here!) Giraffe is an oasis where you can happily recover. Their menu is a diverse collection of western food, but seems to lean somewhat toward American Southwest. I had an excellent Huevos Rancheros, and they also made me a great latte. These combined with the free wifi made this a wonderful place to spend some layover time before I had to run off to my next flight. The menu also includes a whole set of smoothies and great snack options if you aren't quite in the mood for a full meal. The service was quick and very attentive, even though they were absolutely overrun when I was there! Another great thing about this place is the view. Ask to be seated by the windows and you will get a spectacular view of the action out on the tarmac. read more

Giraffe - Modern European Near Me - Hounslow, XGL

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This is a fine place to get a bite to eat - portions are small, prices are appropriately inflated for the airport, and the food comes quickly. I've had far worse and more expensive food at airports, especially at Heathrow, so I can't complain too much about this place. The tables feel like they are on top of each other, but it's manageable. They promise the food to come within 15 min, which is good because I'd rather duty free shop at LHR than wait an hour for my food and check. After binging on bread and cheese in France, I opted for a salad, the San Fran salad. (P.S. Nobody in San Francisco calls the city San Fran) This salad for £9 had spinach, pomegranate seeds, radish, carrots, beets, almonds and pistachio. I added chicken for £2 which was about 3-4 small strips of chicken. I enjoyed the salad, it had a tad too much dressing so next time I'd probably get the dressing on the side, but I liked it nonetheless. Tasty and healthy. I also liked that they served you tap water for free, which is an added bonus over grabbing a salad at a grab and go place. I'd come here again for a quick bite to eat that is affordable. Nothing fancy about the place or the food, but average to above-average for an airport. read more

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For airport food not a bad place, especially with all day breakfast / brunch menu. I can very much recommend the Mexican breakfast, it was the big winner in our group. They also have a full bar and good milkshake selection. Price range is also very reasonable for airport. Coffee I don't try so flat white scale not available at the mall moment. :) read more

Giraffe - Modern European Near Me - Hounslow, XGL

Catching my flight to NYC decided to stop here for lunch and a drink. Got seated and asked for a drinks menu, the waitress was like "oh its in the menu" pointed to the beers and cider and I was like no, i can see people drinking cocktails, she just walked off in a huff! Rude much?!?! I then asked for a different waitress to be serving us, didn't want her spitting in my food! Managed to find a cocktails menu, yeh they're ok, decent priced, nothing special, pretty much standard, this is giraffe after all. Their food menu is pretty vast, but as I was travelling on a plane for 7/8 hours, I needed something light, opted for the Chicken, Spiced King Prawn & Mango Salad - grilled spiced prawns & chicken breast, mixed leaves, cucumber, radish, green onion, avocado, mango & chopped brazil nuts with tequila-lime dressing. So yum, refreshing, tangy, perfectly cooked slices of chicken and the prawns drenched in the tequila lime dressing, went well with my frozen magarita. Would recommend to anyone wanting a quick, simple meal. Don't count too much on the service though. read more

Giraffe - Chicken, Spiced King Prawn & Mango Salad. - Modern European Near Me - Hounslow, XGL