Very thorough and work promised was on time time. I have no problem recommending this company…read morefield, so they are very trustworthy.

My wife was thrilled with the quality of the work on her SUV! She was amazed at the detailing job…read moreon the outside and inside. Great people to work with!

SCAMMERS!! TERRIBLE!!. Liberty mutual sent my wife's car here after an accident caused by one of…read moretheir drivers. The 2 ladies at the front desk tried to tell her the car was a total loss (over 3-4000) and liberty mutual tried to take the car from me for an extra 2-300$. There running a complete scam operation here because I took it to a dobbs where they fixed ALL the problems for less than 500$. Liberty basically paid her an extra 4000 for nothing because carstar tried scamming saying it was a total loss. It was complete incompetence and they need to be investigated for their procedures and their diagnostics. And whether the insurance is paying the bill or not they need to be professionals and give a right quote for repairs.

My insurance sent us here for an estimate. It was not the correct place that we requested but the…read moreestimate was given and we waited a month to get it in to be fixed. The day we were dropping it off, I told my daughter there's no wonder no one knew what I was talking about, the estimate came from them and not from the location I had thought my daughter took it too. So while I was speaking to my adult daughter about it not being the correct place, the front desk lady immediately said "you can take it somewhere else" in a snooty tone. I asked to look at the repair sheet because I wanted to see if the front windshield was getting replaced. While I was reading it out loud to my daughter, the front desk lady tried to snatch it out of my hands, which I stopped her. She got up, told the other front desk lady she wasn't going to deal with me, and walked into an office. The other front desk lady said it probably be best to take my vehicle to the other place, since I'm not happy. I said I wasn't unhappy, but interrupting my conversation with my daughter and trying to snatch paperwork out of my hands is apparently upsetting the other front desk lady. The owner, Toni Donius asked me to step outside. She said apparently things got heated up inside. And the front desk ladies don't want me to not be satisfied and give a bad review. I had no intention in given a bad review, I just wanted to check in my vehicle and make sure everything was listed in the estimate. My vehicle sat there from Wednesday till the following Monday to find out they decided to refuse to do service on it. They blamed the insurance, saying insurance told them not to do it, but I've had my insurance for 25 years, and my adjuster said she would of never say that. So my vehicle has been just sitting on their lot. Toni Donius has texted me personally on Wednesday & Thursday and not once said they were refusing to do the work. Today after we found out, Toni texted me to find out what time I would be there to pick up my vehicle. VERY VERY UNPROFESSIONAL.

We had a marvelous experience with this company, repaired our vehicle after someone hit us. They do…read moreit all repair, replacement, auto painting whatever is needed to make it rightGreat at communicating, kind, a honest business so rare these days.

Great people! Family owned and operated Father, Son and…read moreWife. Got rear-ended in our new van and decided to take it here because its close to my work. Dropped it off before they were open so Enterprise RAC was not open yet so the Son took me to the Enterprise office to pick up my rental. They only needed my Van for a day and a half and I was able to pick my van up on my lunch. They work directly with State Farm (not my insurance, the guy who hit me) to get everything squared away. I will be going back because of the great job and service and to support a local Business!

This place is Local and feels very personal, like family. I was very pleased to work with them on…read morefixing my car. My car has a specific type of paint and they found it. This shop could've just fixed it all, and not put time and effort into it. But that is what they did they ordered the new pieces which took longer than originally planned. They worked diligently with my insurance agency. And one of the adjusters said this is one of his favorite shops to work with because they are knowledgeable, great with communication and do amazing work.

I took my Pathfinder in with a punctured radiator and broken core support (I don't want to talk…read moreabout how that happened). Since regular repair shops won't touch core supports, I had to go with a body shop, and with the recent hail I figured I'd be waiting weeks on end. My car was completed in a matter of days and came in significantly less than the estimate. Everyone there was super friendly, communication was great, and the work was done perfectly. I don't particularly want to need a body shop again anytime soon, but if I do, I'll be back at Don's.

Shockingly bad customer service. Don't believe the good reviews, they are old. This place has…read morechanged. They no longer care about the customer. Sheri, who I believe is part owner was incredibly rude to me and even neglected to honor the arrangement she made with me to order parts for my damaged vehicle. So firstly the arrangement, She explained it would be a while before parts came in due to the pandemic. I understood so I wasn't pressed to call them up and check for a while. Two months go by and I call, She tells me, "Oh yeah, I decided not to order the parts because you didn't seem sure what you wanted done." What!? Why didn't she inform me of this decision?? Mind you, I was very clear about what I wanted done. The only thing she could have been confused on was that I inquired about skipping some cosmetic work but made it clear I wanted the parts ordered and would pay to have that work done. SHE AGREED. She word for word told me she would call me when the parts came in. Even if I was unclear she should have told me she wasn't going to order the parts I would have been happy to work out a solution that worked for her and I both. Instead she just decided not to honor her word. Not only that, she acted like she had done nothing wrong and even blamed ME. The worst part is after I expressed my frustration with the situation she told me she didn't need my service anyway and HUNG UP ON ME. I was stunned. The worst customer service I've ever experienced. As a body shop owner she knows better. She knows my vehicle is damaged and that it shouldn't be driven in that state for long. Despite that she felt completely comfortable blowing me off, leaving me thinking I had parts coming in that were never ordered. Her complete lack of care for her customers was astounding. My vehicle wobbles at high speeds and has taken on more undue damage through all the waiting and because of her lack of professionalism I will have to find another body shop and wait (who knows how long) for the parts to come in which will of course cause even more undue stress to my damaged vehicle in the meantime as I have nothing else to drive. Don't believe the good reviews, they are old. This place has changed. They no longer care about the customer.

This place is an excellent family run business and they do awesome work. Unfortunately because of…read moreour bad driving we've had them fix different cars three times and we won't go anywhere else.

I used this place to fix my car after I wrecked it. From the time I called in to get an…read moreappointment they were professional and very helpful. Kristen is the one in the front office was awesome and knew exactly what she was doing. They went above and beyond what they had to do. They saved me from renting a car and I got my car fixed beautifully I will always go back to this place if I need again. Thank you so much for all you did. My car looks great! You made a process that is usually stressful very easy. I recommend you to all that needs work on their car.

I'm SO happy I went with complete auto body. Obviously needing to go to a body shop isn't fun for…read moreanyone, but complete auto body was awesome. I had gotten estimates from a few places and no other body shop treated me the way this one did. The customer service was phenomenal, professional, and prompt which I really appreciated because a lot of the time these types of places are very intimidating for someone who's young and doesn't know a lot about cars. My car looks flawless and I loved how they were able to get me in quickly and complete the job quickly while maintaining extremely high quality work for a fair price. I would highly recommend complete auto body and will be coming back here if I ever have the need to!

Took my truck in for a bedside repair job, talked to the owner, he said he would do the job…read more Waited for weeks for my estimate and when it could be scheduled. Never called me back. I made several phone calls to them, they promised my estimate the next morning and nothing. Seemed like a cool guy, and knowledgeable, but rule # 1 in business is you have to keep your word, or you're not a man. I honestly think he had ZERO intent on doing the job. Thank God I found another place not too far away and it was night and day difference on the communication level. I hate to write this review, but some folks you can lead along and promise the World and not deliver, and folks like me hold you accountable. I blow off customers at work, and my manager is on my ass like he should be, so the message here is do what you say. Don't lead people along and never come through.

Unfortunately, I hit a curb that was hiding on the opposite side of my car at a drive thru, and it…read morecaused some damage. But life happened, and these guys fixed it right up. Eric was Easy to work with, honest, and my car turns out great!