SCAMMERS!! TERRIBLE!!. Liberty mutual sent my wife's car here after an accident caused by one of their drivers. The 2 ladies at the front desk tried to tell her the car was a total loss (over 3-4000) and liberty mutual tried to take the car from me for an extra 2-300$. There running a complete scam operation here because I took it to a dobbs where they fixed ALL the problems for less than 500$. Liberty basically paid her an extra 4000 for nothing because carstar tried scamming saying it was a total loss. It was complete incompetence and they need to be investigated for their procedures and their diagnostics. And whether the insurance is paying the bill or not they need to be professionals and give a right quote for repairs. read more

My insurance sent us here for an estimate. It was not the correct place that we requested but the estimate was given and we waited a month to get it in to be fixed. The day we were dropping it off, I told my daughter there's no wonder no one knew what I was talking about, the estimate came from them and not from the location I had thought my daughter took it too. So while I was speaking to my adult daughter about it not being the correct place, the front desk lady immediately said "you can take it somewhere else" in a snooty tone. I asked to look at the repair sheet because I wanted to see if the front windshield was getting replaced. While I was reading it out loud to my daughter, the front desk lady tried to snatch it out of my hands, which I stopped her. She got up, told the other front desk lady she wasn't going to deal with me, and walked into an office. The other front desk lady said it probably be best to take my vehicle to the other place, since I'm not happy. I said I wasn't unhappy, but interrupting my conversation with my daughter and trying to snatch paperwork out of my hands is apparently upsetting the other front desk lady. The owner, Toni Donius asked me to step outside. She said apparently things got heated up inside. And the front desk ladies don't want me to not be satisfied and give a bad review. I had no intention in given a bad review, I just wanted to check in my vehicle and make sure everything was listed in the estimate. My vehicle sat there from Wednesday till the following Monday to find out they decided to refuse to do service on it. They blamed the insurance, saying insurance told them not to do it, but I've had my insurance for 25 years, and my adjuster said she would of never say that. So my vehicle has been just sitting on their lot. Toni Donius has texted me personally on Wednesday & Thursday and not once said they were refusing to do the work. Today after we found out, Toni texted me to find out what time I would be there to pick up my vehicle. VERY VERY UNPROFESSIONAL. read more

We all have busy lives and so when a car accident interrupts it all, we need someone to step in and provide order to get us back on that. You'll get that and a whole lot more from Jungerman CARSTAR. We recently had an accident and our "Getaway Car" is a lifeline to our current family life during the COVID-19 Pandemic. Thankfully, the detail-oriented professionals at Jungerman CARSTAR were able to get our rude (a 2018 Dodge Charger R/T we call The Eagle, featured over at CHARGErForward.Com) back to her shiny, head-turning self in a very short period of time. We were impressed with their attention to detail and love their ongoing communications that kept us aware of the job status and when we'd have our metallic family member back home with us. Thanks for your help, and for giving us another great trusted community commerce venue. we appreciate you! read more

I recently had some work done on my car when I got backed into. I decided to give these guys a try because they were a preferred shop from the insurance company I was working with. It was a smaller repair, but the guys at Carstar did a great job with it! Everyone I encountered was friendly and knowledgeable. I had my car back in just a few days looking good as new! They even gave me some fresh baked cookies when I came to pick up my car! The only reason I'm giving 4 stars instead of 5 is because I asked them to fix another scratch while they had the car that I said I'd pay for separately and they didn't touch it. The person I mentioned the scratch to said he'd call me with an estimate but never did. I guess he forgot? So I was a little bummed about that. Otherwise, great place! read more

Went there for an estimate for a ding in my door. They quoted me $1000 for a door ding!!!! I went somewhere else and got a quote for $350!!! This business is full of criminals!!! read more

They did an excellent job repairing my car after it was hit. It looked better after they were done than it did before the accident. Their customer service was outstanding and exceeded my expectations! They took care of every part of the insurance claim with the other drivers insurance and even set up the rental thru the responsible insurance company. It was a nuisance to have my car hit while parked in a parking lot, but they made the experience painless. This is our 3rd time using them and highly recommend them!! read more

Best customer service I have received in a long time. I came in to ask for a quote for a minor repair to my rear bumper ( a fastener broke letting corner pop out of place). After a brief inspection the girl at the counter said that could be an easy fix and she would have one of the guys look at it, within 15 minutes he had realigned and refastened the bumper at no cost. I will definitely return to this location if I need further body repair. Not to say you should expect free repairs but, it showed they clearly respect their customers and value their business. plus the clean lobby with complimentary soda, coffee and soda is a nice plus. read more

Brought my car to Jungerman Carstar because it is a Farmer's preferred body shop. Fantastic customer service and quality. The people are so friendly and professional - answered every question and even gave me answers to questions I SHOULD have asked! Updates throughout the repair, no surprises. If I'm ever in need, I will definitely come back and will refer them to friends. read more