Called to schedule a next-day oil change. They were able to fit me in for the afternoon. They…read morecalled back to let me know it would take 1.5 hours. I showed up and had to park in the convenience store parking lot next door, because it looked like a pretty tight lot. They said that was no problem. I sat and looked at my phnoe for a little bit until the battery almost died (it was alrfeady low when I got there). They had charging cords on the coffee table with adapters for every phone. I plugged my phone in and sat it on the table and got comfortable for a longer wait, but moments later, true to the 1.5 hour estimate, they said my truck was ready. They advised me of some sort of leak on the front axle, but told me to check with the dealership because it might be under warranty. I appreciate that. I'll definitely be back for future service.

I've been bringing my truck here for a few years now. They helped me resolve an oil leak, the…read moredealer I had taken it to didn't tighten something and I was leaking oil. They topped me off and had me out of their quickly, I've been coming here ever since. They do excellent work, they deliver my truck to me in the time frame they provided, everyone is very professional, they text me reminders and make recommendations without being pushy. I would definitely recommend Gilbert and his team. Everybody's neighborhood should have a trust worthy mechanic like this team.

I strongly advise against taking any vehicle to North Mountain Auto. On 04/08/2026, I brought my…read more1996 Ford Probe GT to this shop for a water pump replacement. Dashcam footage explicitly shows the vehicle running perfectly fine that morning while it was at another shop receiving an estimate. It was dropped off at North Mountain Auto two hours later. On 04/13/2026, the vehicle was pulled into their bay exhibiting no problems, yet it exhibited severe running issues immediately after their "repair." The vehicle was subsequently removed to a neutral third-party shop via a recorded and documented chain of custody on 04/27/2026, ensuring no claims of tampering could be made. Independent diagnostics have since confirmed catastrophic engine failure, including air passing through the piston rings and a 25% leakage around the exhaust valve on Cylinder 5. Far more concerning than the mechanical destruction is the actively documented fraud and attempted cover-up. Forensic dashcam video and telemetry data captured the shop engaging in billing fraud by charging for one type of product (Asian vehicle blue coolant) while explicitly using another. Furthermore, on 04/20/2026, approximately an hour before I arrived to pick up the vehicle, the mechanic is recorded stating to the front desk that he had already lost two days the prior week and five hours that current day on the car and was "done." Twenty minutes later, footage shows them manually overriding factory settings via the base idle set screw (BISS) in a deliberate attempt to hide over 30 documented engine stalls and doctor the vehicle just enough to collect payment. This override occurred on four separate occasions. Additionally, the intake plenum was removed. There is absolutely no reason for its removal during a water pump replacement other than assessing internal damage; it provides no extra room or access and is 100% unnecessary. Both the mechanic and the shop stated they hadn't "worked in that area," claiming the damaged wires and broken clips had nothing to do with their work, which the visual evidence explicitly contradicts. When the shop realized my dashcams automatically trigger upon movement or when the key is turned, they attempted to format the memory cards twice while the car was sitting in their bay: once on April 15th, and again after hours following a "stealth" repair on 04/22/2026. This constitutes direct spoliation of evidence to cover up their actions. When I reached out via text message, they immediately denied warranty coverage, blamed the car, and then blamed me. However, until this week, they had no knowledge that the dashcam footage was NOT actually deleted. If you're going to perform such acts, you may want to research the specific dashcam to know how to format it. Just saying. I have retained a 236GB forensic data drive documenting every action taken in their bay. Now that every legal and regulatory action has been filed and is underway, I am leaving my experience here to help prevent others from suffering the same fate. Do not trust this shop with your property. Billed $2282.49 for them to destroy the drivetrain.

I love love love North Mountain auto!!! They fixed my ac a few days ago and I have told everyone…read moreI've talked to since how amazing this place is. They were mindful of the time I was working with to get it checked out (had to get my son from school that same day) and had it fixed in that time too. It cost the same for the fix as other places were charging just to diagnose the issue. I could tell immediately when I called that this was where I wanted to go because when I said the ac wasn't working, this was the first place to ask for context of what was going on. The other places I spoke to told me their (expensive) fee to diagnose. When I brought it in they offered a complimentary Lyft ride so I could wait at home. They texted me the repair details so I could approve it and then was able to come back just in time to get my son from school! I am so impressed at their kindness, honesty, process, and customer service! I rarely leave reviews but made a point to write this because they deserve it!

It appears this location has moved to Indian school in 19th Ave…read more I'm writing this review to warn others about my extremely disappointing and stressful experience with this shop. I brought my 2003 BMW 330i here in June 2024 for what was supposed to be basic repairs -- specifically, cooling system and head gasket work. Since then, my car has been sitting at their shop for over four months, and I've had little to no communication or updates unless I reached out first. Every time I called, I got different excuses: delays, missing parts, storms, mechanic out sick, etc. Weeks went by between messages. They repeatedly gave completion dates that were never met. The shop also sent updates to someone else involved in my payment process instead of contacting me directly, the actual car owner. When I finally went to the shop myself, I found my car in terrible condition:     *    Engine completely removed and left open to the elements     *    Window left down, causing rain and water damage to my interior     *    Hood missing, engine bay dirty, food cups sitting under the hood area     *    Interior full of dust and debris     *    No sign of real progress after months This was extremely disrespectful and unprofessional. My vehicle was in much better condition when I dropped it off. It feels like the car was neglected and damaged while in their care. They never provided a legitimate diagnostic report, no repair timeline, no clear written warranty, and their "invoice" looked unofficial and didn't even match the shop name. Communication has been inconsistent and evasive. After months of waiting, damage to my car, and total lack of accountability, I had no choice but to contact the BBB as well as an attorney I rarely write reviews, but I don't want anyone else going through this. Be careful leaving your car here -- especially for major work. They've shown poor communication, zero professionalism, and no respect for customers or their vehicles.

Was getting the run around from the insurance company I had to deal with to get my car repaired and…read morethese guys completely took care of those annoying phone calls and did great repair work on my car. Thanks so much for everything guys! Especially Derrick!

Great car/truck service ! Affordable service at that! I got…read moremy truck back running like if she was off the lot

I have been getting my vehicle service by Antonio and his team for many years now. He is reliable…read moreand always does an outstanding job on his service. His price is reasonable for a single mom salary. I trust he will always have the best interest for mines and my child's safety by doing a job well done.

My neighbor's vehicle had the "Check engine" light on. As her husband had always taken care of…read moreeverything, she didn't even know where he used to take her car. I helped her to research where would be the best place to take her SUV to be checked. 19th Avenue Garage kept coming up on here and on Google. Needless to say, these gentlemen are wonderful! So very kind and understanding as they knew she was going through a difficult time. They did a thorough check of her car. She had previously been told she had a transmission leak. These gentlemen did not find it. The "Check Engine" light, fortunately, was related to her tires. The batteries were old. There was some seepage from the brakes, but it was minimal. As for the brakes, they were still in good shape, but will eventually need attention. When she asked how much she owed them for their time, they told us "Zero". No charge! They understood she was going through a difficult time with her husband being in the hospital these past two months and assured her that her vehicle was safe to drive. They did invite her to return in six months for her next oil change and they would check her brakes again. Needless to say, I am so impressed with the kindness these gentlemen showed my neighbor, and that they could have charged her for their time as they did a thorough check of her SUV, but they did not. They have also won me as a customer! I will be taking my vehicle to them the next time it needs service. I am very impressed with this garage and with the gentlemen working there!

Really great communication. Pricing was fair as well and told me what I did NOT need - honestly…read morerefreshing. Will be back

This place is pretty straightforward honestly working people who just like to help people get their…read morevehicles back on the road.

These guys are the best! I will return for all my auto repair and service needs. Honesty and…read moreintegrity are hard to find and it's wonderful to have found both here.

These guys always take care of me. Jesse let me know what needed to be done in order of importance…read more I always feel safe after getting my car repaired. Yes, the prices are high, but what isn't? Car maintenance is important & I trust these guys.

As a first-time customer, I was disappointed with my experience. I scheduled an inspection and was…read moretold it would take about "half an hour." I understand that automotive work can sometimes take longer than expected, but after an hour and a half I had to ask for an update because no one had communicated the delay. I noticed on the front desk computer that I was entered into the system as a drop-off, even though I was waiting for my vehicle. I always wait during appointments, and if that impacts how service is prioritized, it should have been confirmed when scheduling. I also noticed there appeared to be either a misunderstanding or scheduling issue with another customer who had an appointment after mine, which raised concerns about how appointments were being managed. When I asked for an update on the timing, the response I received felt dismissive. The employee responded that "nothing is ever a half an hour, not here, not any shop." I understand that estimates can change and that inspections may take longer than expected, but my concern was not that it took longer--it was that I was given an estimate, waited significantly beyond that timeframe, and had to ask for an update myself. The employee told me he would check on the timing and get back to me, but I did not receive an update afterward. Instead, he returned to the office and continued working with vehicles. Another employee also said he would check on the status and where the first employee was at, but I did not receive an update from him either. A simple update or revised timeframe would have gone a long way. The inspection, which was quoted at approximately 30 minutes over the phone, ultimately took about two hours and cost around $100. The findings included recommended back strut replacement, brake fluid service, and a battery replacement, with an estimated total of around $1,760. They also identified a bent rim, but I did not appear to receive a quote for that item despite requesting one. I have no doubt that their technicians have the knowledge and skills to diagnose and repair vehicles, and that expertise has value. However, expertise does not replace the need for clear communication and respect for a customer's time. I was hoping for a shop that values the customer's time as much as their own. Given this experience, along with pricing that appears to be higher than other shops I have compared in the area, I am uncertain whether I will return for future service. I hope the shop improves its scheduling process and communication with customers when delays occur. ******* Edit in response to their Google review commentary: It's worthwhile to note the company response below essentially argues pricing (which was never contested as explained in my above review). The pricing was provided for other individual's knowledge of business pricing and a stated reason for hesitation in repeated business. There was no argument to the state of the car either-- it's at a shop as it needs repair. I went to one other business, not multiple as was stated in person and over the phone-- indicating a lack of clarity again with notation on client accounts more publicly-- and and was quoted half an hour of my time with no updated timeline despite two requests to one staff member as well as the owner, Jesse, who just walked away. The Argumentative and dismissive responses on the stated concerns in the severe lack of timing and communication are what have just ensured I do not return to this establishment and suggest others take a closer look at what shop they choose for the work on their vehicles.

Unparalleled communication, customer service, and transparency. I'm pretty mechanically inclined,…read moreso I can knock out a lot of my own fixes, but I had the worst time for MONTHS trying to figure out an electrical problem with my older truck. It didn't even take these guys the entire day and had the problem fixed within hours. During the work, I was kept in constant contact with amazing detail on what had been done and what needed to be done next, along with potential costs to make sure I was comfortable with pricing and the task at hand. I was never left in the dark about anything or left guessing what had to be done. For how in-depth the work was, the value was more than reasonable, and I recommend anyone and everyone looking to get work done to check these guys out, I'm for sure telling everyone about them and taking all of my future mechanic needs to Mr. Mechanic!

I Love the energy this shop has! Everyone is so helpful, kind and upbeat. I came in with a few car…read moreissues, no appointment and they got me right in even though they had plenty to do. Instant help and desire to help. Bring your car here! Years and years of experience , they know what they're doing and they actually care!