My name is Taree Daigle, I did a full restoration of a home over 4500 square feet and the only…read moreproblem I had was dealing with cabinets to go. The contractors that worked on the floors, lights, plumbing, walls, A/C, water heater, and exterior were amazing, professional and efficient.
Nancy the manager for Cabinets To Go located in Austin Texas was amazing, professional, detailed and efficient; however the management that she has to communicate with (Sean Cloke), never made me (the customer), a priority. The cabinets were delivered a week and a half later than what I was told. The owners of the house had renters move in July 15, 2017 with no kitchen and two children under 3 years old.
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Just a few photos of the restoration now this is what the kitchen looked like when they moved in:
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This is what was finally delivered but it didn't match up. I was told the gas line was an issue and I measured wrong from other wall, and the owner did not like the little cabinets because it did not look like the old kitchen below;
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I spoke to Nancy about the issues and she said I have to pay additional for the missing cabinets $350 and the owner wanted both sides of the stove to have same size cabinets so they match, so I had to order two more cabinets and move the smaller top and bottom to the other wall.
Brandon is my cabinet installer that Nancy recommended and is the most amazing guy. His crew is trustworthy, efficient, and fair. I also found out he do floors, tile, painting, and lots of other house repairs, construction, etc. So work with Nancy and definitely call Brandon.
I ordered the cabinets around August 3, 2017 and people are living there, it's costing me money, owners are not happy and Sean didn't have the decency to call me once even though he was informed by Nancy that I wanted a phone call. Still to date he has not reached out to tell me exactly what's going on with the 4 cabinets I'm waiting on and Nancy doesn't get good feedback to relay to me either. He is always in a meeting, internet down most of the time so she has to call to communicate but no speedy response. Nancy has apologized until she is blue in the face and I know she is frustrated with this as well, I would say fire Sean and hire an upper manager that is just like Nancy so things get done and customers are taken care of properly.
Renters still have no kitchen, so family is trying to eat out with 2 children daily. School is about to start and that will be an even bigger challenge. I personally think I should have been given 2 if the 4 cabinets free and a personal apology from Sean or any upper management. Nancy is doing the best she can in the little trailer they provided that is about to fall over, terrible internet connection, etc.
I will use this company in the future because once they build a building and Nancy has local inventory, she will be the one to go to for cabinets.
If it was not for Nancy I would never use them in the future building or not good quality materials or not, because of the poor customer service upper management has displayed.
The rating would have been a 1 without Nancy and Brandon's stellar service
Regards,
Taree Daigle
Austin Texas Customer
Sent from my iPhone