I would rate them less but I guess the lowest you can go is one star , they were hired to shock and maintain a pool with weekly service..... apparently that was to much for them to handle , then they were hired to install a pool heater, again maybe to much for them to handle as they were called back repeatedly to repair a pipes that were leaking and to put back a pool chlorinater that they removed and didn't put back until told to, I don't know where they claim to have so many years of service from unless they are Combining all their years together... even then I doubt they have the necessary experience to handle a kiddy pool... I would never recommend them to anyone ... and the rudeness isn't going to win anyone over either... read more

Horrible customer service. Might be cheap, but you get what you pay for. Service tech was RUDE and pool techs were sub par. Not a company to use is you need GREAT service. read more

We've have a vacation rental in Cape Coral several years now. Hired them this past spring to clean pool weekly. In July they were called out for service call, and we paid invoice "just under $100". Then after getting monthly invoice from our rental management company, discovered they also billed mgt. company the same amount and for the same service call date. Still waiting for that credit back to me. Glamour's accountant told me today "that's impossible". not sure if she was referring to the fact service was double billed, or that we'd be refunded, after the several conversations I've had with them today. Now comes the Hurricane, and I really do feel for companies and people there that lost income and work, but don't bill out of state property owners for work not done! They emailed cleaning bill for every week in Sept 2017; I have family there now, who sent video showing pools not been cleaned/serviced for quite a while. maybe they think out of state owners have no ability to double check their work?? Call these people up, and first person says "oh no that's not for this month, that's for last month", although invoice clearly states it's for Sept. We call back and speak to accountant, who says no that's not last month, no idea why she told you that, invoice is for this month, and we know we haven't cleaned every pool since the hurricane, but we still bill for the service anyhow. that's how we do our billing, and we might get to your property before your next tenant shows up, but no guarantees "even though we're billing for the service". She said "let me look into it and get back with you". She then calls back and said, your pool has been serviced, i.e. feedback from tech, and even though i have a video showing today's date and it's filthy, has screens that were blown out in bottom, and outside debris that was blown in... doesn't matter. So then talk with owner, and suggest if he doesn't believe me, to get in his car and drive over and see for himself... "not interested, if they say they cleaned it, it's been cleaned". Talk to 3 people within 2 hours, and get 4 stories of what actually happened. From what I understand they were a separate company until recently, but merged with another larger company; their service might have been very good at one time, but apparently new parent company is more concerned with his bottom line, than satisfaction of their customers. read more

Had a very negative experience with this company. When the company was hired, a service person went to the pool to balance the chemicals. The result? Four days later there is little to no calcium in the pool and it looks a mess. We have had to hire a new company to rectify what the individual had done. When the owner was contacted, he was extremely defensive and seemed to have forgotten etiquette when it comes to treating customers with respect and concern. Rather than rectifying (or trying) to rectify the situation, he argued and bantered about the situation - needlessly. Very sad that the first time servicing the pool turned into such a disaster. Further, the office assistant sent me several emails asking for the address, though all information was right on the email and told to her over the phone. Extremely frustrating and a waste of time to have worked with "glamour pools." Ha! read more