I really love this place. Super fast and friendly staff! Beats any urgent care center. If you can…read moreavoid the ER, this is the place for you.

I go here all the time and usually the doctors are so nice. well today i was unlucky enough to have…read moredr SEYEDMEHDI JADALI- MD. He was the rudest medical professional i've ever dealt with. He asked me if i was vaccinated and i said no (because i've had colds left and right and was refused two times due to not being fully back to normal at the time of the appointment). His entire attitude changed and he was like ???? WHAT are you waaait forrrr????? Meanwhile i'm running a 100.00 F and in tears and he shows ZERO empathy. But i told him anyway since he was rude enough to act like that why i hadn't gotten the chance yet to be vaxxed. Then i told him that for a doctor he was the least empathetic person i've ever dealt with, he was so chipper and said... Thank you!!!!!!!!! So disappointed, this is the only place nearby that does rapid tests so unfortunately i might be back.

Caring and reassuring staff. Went in with heart palpitations and weakness. Staff saw me right away.read more

The staff are very very rude my wife sat in wheelchair in hallway all the way at end for 8 hrs and…read morenobody even came to check on her the man in front of her ran out of oxygen and each time he had to yell for help no call button no nurses they should get paid on service they would be paying the patients how can the state of Delaware allow this to keep happening I hope for someone to step in and start fines you can't even go to different hospital they own them all

Sat for 4 hours with a 6 year old who was bitten by a dog in the face without any help. We left to…read morefind help elsewhere. The nurse had no compassion and was very dismissive to the pain and fear in the toddler. If you can make it to another ER definitely try! ​

My boyfriend and daughter and I came to visit his mother on 6/3/26. There were 3 receptionists at…read morethe desk. I don't know their names, but the one in the middle with short salt and pepper hair was very rude. Staring at all of us as if we just crawled out of a sewer. She had a scowl and didn't do anything to help, just looked down at us. Particularly me. I have tattoos and I had a tank top on. If that makes me beneath her in her eyes, I can assure you that I'm not. In fact I would definitively say that I'm above her. I wouldn't look down upon anyone, let alone a complete stranger. Her level of professionalism was lacking to say the least. Other than the one rude receptionist, the rest of the staff were great. I hope that she moves on to a job where she doesn't have to interact with people. She shouldn't be in a customer service environment, if she's going to be rude.

The customer service is horrible. I was on hold for 30 minutes. A representative finally pickup and…read moreplaced me on hold without acknowledging she was doing so. After 2 minutes I was directly connected to provide a survey. Of course they were rated zero. They are trying to bill for services already paid seven months prior.

care was great. I saw 4 medical assistants who were knowledgeable, easy to get an appt. was seen…read morewithin 5 minutes.

What a horrible!!!!!!!!!! ER room. We arrived at 11:00 a.m yesterday with a 96, yes 96 year old…read moreaunt in a wheelchair. After arriving we waited in an incredibly crowded waiting room until an hour or two later they took her for blood tests, big deal - that meant nothing. Hours and hours later (at 9:30 p.m.) read that, it is over 10 hours after! we arrived - are you serious? After calling what seemed like 30 other people, remember we were there at 11 - they took her back to the magic place beyond the waiting area, this was at 9:30 p.m. !!!! p.m. as at night! After an hour back in the magic area my wife texted me they took vitals, wow how amazing! Then after hours!!!!! of waiting after 1:00 a.m. in the morning (are you kidding me!) the doctor saw her. After they finally cleaned her wound from a cat scratch, yes a cat scratch they finally cleaned the wound area and wow, realized that this wasn't very bad (wow, what a revelation). So they cleaned it up and wrapped a bandage around it !!!!!!! and sent her home. Unbelievable!!!!!!!!!! 14.5 hours in an ER room when they could have treated her in 10 minutes and sent her home. 14.5 hours for a 96 year old women in a wheelchair who didn't get up or go to the bathroom - for a stinking!!!! bandage. I will never, ever unless I am dead go back to this incredible horrible hospital.

I understand why they want to call it a 24 hour care facility, because it takes 24 hours to get…read morecare. The first time, I was in excruciating pain and it simply didn't matter. Wait for your name to be called. And wait it was. The care team themselves get high marks, I can only assume there aren't enough of them is what would cause 8 hour wait before you see a Dr. the first time I thought it was maybe a one off with emergencies etc., although I didn't see anything like that. But it was the exact same thing again the 2nd time. It almost seems like there is a minimum 8 hour waiting period before you can see a Dr. if you ask me, it is patient abuse.

I have been trying for 3 weeks to obtain a valid receipt for the services…read moreperformed by them. They have ignored my phone calls for weeks now. Don't understand how they can stay in business. Joe K.

My family is going through a financial hardship. We lost our healthcare. When making my appointment…read moreI informed the woman of this. She told me what the appointment would cost without coverage. I agreed but said due to the circumstances I would need to be billed I couldn't pay it upfront. I was told that would be fine and the appointment was scheduled. When I arrived I was denied care because I did not have the payment, that I was told I wouldn't need. If you need mental healthcare find it elsewhere, these people clearly don't really care if your in crisis or not!

Today was my first appointment with Dr. Chaudhry. It was quick and painless to make an appointment,…read moreand the receptionists were delightful. I have had zero luck finding a primary care physician in Bear and I am thrilled to find this practice! The office is clean and spacious. I was greeted promptly and taken back to an exam room very quickly after finishing my initial paper work. The doctor came in and did her assessment and I was completely blown away by how honest and personable Dr. Chaudhry was. She was extremely knowledgeable and I appreciated her saying she wouldn't prescribe any medication that she wouldn't give her children. She is very in-depth with her patients and leaves no stone unturned while asking the necessary questions to properly diagnose. I brought my daughter in the same day for a sick visit to be seen by her husband, pediatrician Dr. Nazar. He was equally wonderful and knowledgeable and I look forward to bringing her back to see him. There is nothing like bringing your child to a GREAT doctor. I'm very pleased. The entire experience was the best and most refreshing doctor experience I've ever had. I would absolutely recommend this practice to anyone who lives in New Castle County!

This place sucks. Their communication is nothing less than terrible. If you can steer away from…read morethem. They rush everything, and leave you with more questions than answers. If you have HMO insurance please communicate with your insurance provider prior to each visit because the system tends to somehow 'change your PCP'. If you stop in for a referral for a specialist, be sure they do not provide you with an expired referral number. Also be sure they don't overcharge you if you have a copay. Know how much your copay is going in. COMMUNICATE WITH YOUR INSURANCE PROVIDER before stepping foot in here because again, they will schedule your appointment and wait until you arrive to tell you information is missing and you can't be seen. Today was my last time coming here.

The staff was great at this location, but the nurse practitioner who saw me was horrible. She was…read morecondescending, and extremely dismissive to me. I pleaded with her to be kind, and gentle in handling me, because she wasn't meeting me at my best, but she didn't care. She pushed the instrument so far down into my ear that I let out a scream. Only for her to respond that she had to see, then she proceeded to do the same thing to my other ear. It was as a horrible experience that made me come out of it feeling worst than I did before I came in!!!! If you're looking to feel better don't go to this location!!!! Maybe this nurse practitioner picked the wrong career, or maybe he just didn't like people of color. Whatever the case I left feeling like I would have been better off just staying home!!!!

We came late on a friday due to we needed a physical and documentation of bp for an event Saturday…read more Reception was super nice and helpful (I forgot her name sorry), the staff and Dr here were very kind and listened and we didnt feel rushed. Seems like a new place, was very nice on the inside, but we almost couldnt find the place because the sign was off? (or maybe it doesnt light up) outside. It is located next to the staples. Thank yall for excellent care!