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    Glass America

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Glass America

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

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    15 years ago

    Helpful 4
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    City Auto Parts & Glass

    City Auto Parts & Glass

    (2 reviews)

    December 27, 2024 I took my vehicle to City Auto Glass & Parts to get my windshield replaced. They…read moretook about 8 hours to replace my windshield. When I went to go pick up my vehicle I noticed there was a series of issues and problems. I told the shop about it and they told me to bring the vehicle back and they will take care of it. The same day there was a piece that broke off of my car after the repairs which added dings to my hood. And scratched up the top of my car. The shop was made aware the next day and was told again about the issues. The shop told me again to come on Monday and they will review. Sunday of the same weekend came around and the rain started to get in my car. I tried calling the shop again but they were closed. Monday came around and I took my car to the shop they replaced the piece that was broken with another broken piece until my "new piece" came in. In addition to replacing to replacing my windshield. And acknowledged that they will take care of the repairs for the paint that was scratched. They told me to only come back when the new trim piece came in. Everytime I have had to come to the shop I had to take an uber home as they worked on my car for more than 2 hours. When I brought the car back they owned up again to the issues replaced the trim piece and gave me a $50 refund for all of the Ubers that I had to take because I could not leave my car there as they did not want to be liable for additional issues. I pointed out to the shop the scratch's and excess glue on my car and they kept insinuating that the glue and scratch's were already there WHICH WAS NOT THE CASE. I have pictures of what my vehicle looks like before the car was taken to the shop. They confirmed with me that I can take my car to a body shop of their choice and they will take it from there. When I went to the shop and dropped my car off taking another uber home I got a call first thing in the morning the next day notifying me that my car was ready for pick up. When I went to go pick up my car, I noticed that the glue under the windshield smeared in with the paint and I brought this up to the body shop that my car was at and they told me that it smeared because of the wet glue. I was furious and they just painted over the scratches. I was told that I had to take to the shop I took my car too for additional assistance. I went back to City Auto Glass and they told me that it looked fine that nothing was wrong with my vehicle smeared paint and all and I had to deal with how it looked. That they would not take my windshield and trip apart again to redo it. **Disclaimer it has been raining and snowing since the damages occurred. Now there is corrosion on the car for the chipped paint that was painted over, glue all over the car, I can hear wind coming in the car from the last trim piece that was replaced and one of the trim pieces are broken. I have gotten several quotes to get my car fixed anywhere from $2,500-$5,000 coming out of pocket. I am outside of the labor warranty of the shop and per our last conversation the vehicle looked fine not owning up to what is going on now. So my vehicle is just damaged now without a proper resolution. DO NOT COME TO THIS SHOP. also they would not give me my money back.

    Went for an alternator, great customer service and good quality parts, cheap prices!!!!!!read more

    Accurate Auto Glass - 2020 Chevy Express Box Van Windshield Replacement

    Accurate Auto Glass

    (8 reviews)

    Top notch communication and great service. Took two cars there now, both for windshield…read morereplacement and Calibration. Great experience first time so returned again. Highly recommend.

    My moonroof stopped working suddenly. Friend of mine took a look at it and told me that he was…read morepretty sure the moonroof motor was burned up and needed to be replaced. A friend and client recommended I go to accurate Autoglass because they were cheaper than the dealership. Should be named INACCURATE Autoglass. I dropped off my car around noon. He called me a couple hours in and told me he was having problems. It was after 5 o'clock when I reached back out asking what is going on. He had told me it should only take an hour or two. 3 at most. He told me to come back to the shop, and he will talk to me about what was going on. He claimed that when he took my old motor out that it was in fact burned up and needed to be replaced. Then he hooked up the new motor, and it worked at first, but then when he bolted it in, it stopped working. He said he tried everything he could think of and he doesn't know why it's not working. He told me with the old motor my equinox was throwing 13 codes, and now with a new motor, it's only throwing two. So I said, well what are the two codes it's throwing? So he grabs his tablet and has me read it as if I know anything about car codes. It's basically Latin to me. One of them said there was a problem with the Moon roof and one of them said there was a problem with the driver window. So I questioned him why there would be a problem with the driver window, and he said well, maybe because I disconnected the battery and that's the only window that has automatic up and down. I said did you check and make sure the driver window is working? You're not gonna send me home with my car with an inoperable window, are you? And he goes wait a minute let me go check. And I was right. The driver window was not functioning properly and he said he needed to reset it . Now mind you, I don't know anything about cars, but I would think he would check this before he sent me home with my car. Should I have to tell him to make sure the driver's window is working when he's clearly seeing a code that reads it's not? Grr..... So then I said well what are we gonna do about the moonroof now? And he says he did the job I hired me for. He put in the motor and he installed it. It's not his fault that it's not working. He didn't diagnose the problem. With his hands in the air like that somehow absolved him of responsibility. I said you've got to be joking. You expect me to pay you the full amount when I'm walking out of here and my moon roof still doesn't work? Why is it my fault that you don't know how to fix this? And he said there must be another problem. He said maybe the switch had gone bad or maybe the entire tracking mechanism had gone bad. Maybe the shade motor needs replaced as well. He said he didn't really know. He said he would call GM on Monday and see if they had any ideas, but if they didn't have any suggestions, he said he was going to wash his hands of this and literally clapped his hands in front of my face. I said I'm not comfortable paying you the full amount when I didn't get what I paid for. I said I'm happy to pay you for the motor. And he said he's not comfortable with that. He said worked all day on my car. I said I understand that, but you didn't do the job I hired you to do. Again he repeated himself that he didn't diagnose the problem and this isn't his problem anymore. He did what he was hired to do. So I reluctantly handed it over $500 cash of the total $625 quoted. And I drove my car home without a working moonroof and -$500 & no guarantee that anything he did helped. It could have made it worse. Monday night I reached out to him to ask what he found out about my moonroof. He said he would call me the next day. Did he even call? Probably not. Tuesday he emails me a bulletin from GM stating that there's a problem with this make and model regarding the moonroof, and he credited the remaining portion of my bill. He said I just need to go to a dealership. So I went to Team Chevy Valpo three days later, and they fixed it in five minutes. They said he clearly didn't reset the window. That's all it needed. Clearly Paul at accurate Autoglass should not be taking on this kind of business if he doesn't have the knowledge to do this properly. And I feel like he took advantage of me financially. If he was right and this was a bigger problem than a motor that needed replacing, he should've just called me and said that I need to take it to the dealership at that point. He shouldn't have expected the full amount knowing he didn't do his job and passing the blame off on GM. Be wary, Valpo. This was a stressful, frustrating and intimidating experience.

    Glass America - autoglass - Updated June 2026

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