I highly recommend the Glass Doctors in West Bend. They were able to fix my window the same day. I…read morecalled another local glass repair shop and they wouldn't have been able to even get the glass for 10 days and the price was over $200 more. These guys are great. They picked up my car from work, fixed it and delivered it back in two hours. Professional service. You are missing out if you don't use them.

From the owner: Cracked windshield or damaged auto glass? Glass Doctor Auto of West Bend provides glass repair and…read moreglass replacement for vehicles, including chip repair and full windshield replacement, with safety as the top priority. We'll explain what's needed in plain language and take care of the details so you can drive with confidence. Proud to serve our community as a Neighborly company. Contact us to schedule auto glass service.

After 15 years in the automotive industry in the tri-state area, I can say that this shop is single…read morehandedly the worst shop I have EVER dealt with. So bad in fact, that when their work inevitably fails, I will pay another shop to re-do it, rather than take advantage of their warranty. If I could give it negative stars, I would. Poor communication, coupled with incompetent technicians, and horrid customer service made repairing my truck a disaster, after I had just lost every worldly possession I owned in a house fire that caused the initial damage. Backstory: My house burned down 3/8/25, my truck (pictured) was parked in the driveway. While not impacted by flames, it was impacted by debris falling off the roof as the FD fought the fire. I brought the truck to Gerber to repair the damages, as it's my only possession that made it out, and I had previous, positive encounters with Gerber in ILLINOIS. They have now had my truck in their possession for a total of nearly 20 days - and it's arguably in worse condition than when I brought it in the first time after TWO comebacks. The first time I brought it back, it was due to missed damage, and shotty paint work with bumps in the clear coat. The second time I brought it back, there was more missed work on the doors, roof, door handles, and of course, they had to install "special order parts" that were backordered (it was literally vinyl wrap). This last time, I was quoted a week and told them I needed it back by Friday to go out of town for the long weekend. While my truck was in their possession, they got it absolutely filthy, busted my back window, messed up my window trim, and broke my window regulator. The truck is quite literally so dirty now, I cannot even check their work prior to a wash. There is still glass in the bed of my truck, dust all over the exterior, and interior. I have had warning lights on since the second time I brought it in because they couldn't get somebody reliable to come out and calibrate the assisted cruise control/crash sensors. I regularly had to call for updates because their communication was severely lacking - I had no idea about the special order part until the Friday I was supposed to pick it up. I had no idea they BROKE MY WINDOW AND REGULATOR until today, the day I was supposed to pick it up. They expected me to come back a FOURTH time, to get it reprogrammed and have their incompetent techs repairs my window regulator. When I complained about the lack of care put into these repairs, the general manager Jordan blamed me for not pointing out all the defects. I told him the condition pre-incident, I pointed out everything I saw, and asked for a THOROUGH RUN THROUGH because they are the experts, not me. He also lied to my insurance stating it was taking longer than expected because "it was only supposed to come in for the vinyl wrap". Each and every time I got the truck back, I was on the phone within 30 minutes letting them know everything they missed. They knew it was coming in for more than vinyl tape. I will now be taking the truck to the dealer to fix every thing they personally damaged, and everything they failed to fix correctly the first three times. Do yourself a favor and just avoid this altogether.

Had an incident where my car had to get repaired. Jordan did a complete analysis of the situation…read moreand they scheduled the pickup of my rental when I was dropping off my car. They kept me up to date of the status. When I picked up my car I noticed they missed a spot. Without issue they were going to fix it at no charge. I was waiting for confirmation from my insurance to cover another rental. My insurance called to approve and advised me to call the car rental company, which I did. When I called Gerber to advise I got a rental and to schedule drop off, the receptionist got very upset and rude!!! It was all downhill after that. Glad it's over and I got my car back. Very stressful process.

Awesome job on replacing my Corvettes windshield. Very helpful and great guys. Will bring all my…read morevehicles to them and send family and friends their way. Thanks.

We all know the terrible feeling of having to cough up a $500 deductible for a cracked windshield…read more With that being said, Safelite Autoglass in Fond Du Lac was quick, efficient, and produced seamless results in about an hour. I went through GEICO which is our auto insurance company, clicked a few buttons on the app to find a covered auto-glass shop, and selected the day and time I wanted to go in. Safelite does an incredible amount of business each year with GEICO- making this experience relatively easy. When you arrive at Safelite you pull into their garage, confirm what you need done, and relax in their waiting area with wifi, coffee, and magazines.

Professional installation, great service! Would recommend to…read morefamily and friends! I was very satisfied

Excellent service, had an issue, they fixed the problem and even showed and explained what they…read morewere doing and why. Excellent windshield price. Would not hesitate to take my car there again, and will enthusiastically recommend them to friends.

I called because I hit a Turkey and it cracked my glass. Very nicely arranged and professional,…read moreexcept due to the rust around my windshield, I needed to take it to a body shop to have that fixed, then they would install the glass. Once again nicely set up and executed, save one thing, and that is that the rubber seal around my window has a spot that was dinged up from removal or installation of the windshield. I would also have liked my state park sticker removed so I could use it a couple more times camping. (that may be my fault - but I think a really alert installer would think, "I wonder if they want their state park sticker?" and call me. On the whole they were great, as they had to come out quite a ways to do the repair and everyone at the office wand the installer were very nice on the phone. Would have been 5 stars without the gasket/windshield seal damage.

Our recent experience with Safelite in Appleton, WI was extremely disappointing and has led us to…read morestop recommending their services. After our windshield replacement, a technician ran out with a trim piece he believed may have been forgotten. Before we even left the parking lot, our van began beeping with a warning light. Staff initially dismissed it as a door issue, we checked the doors and I was told to drive around awhile to see if would stop, after returning, it turned out the hood had been left open. At home, we discovered a trim piece that wasn't adhered properly. During our two‑week trip, during the first rain after the repair, the wipers struck each other. We had to pull over and purchase a tool in order to adjust them. The windshield then leaked inside near the rearview mirror--issues that should never occur after a professional installation. Safelite did schedule a warranty appointment quickly when we returned this time at the Green Bay WI location, but the same trim piece lifted again shortly afterward, and today after the first rain found that the the wipers were never replaced despite being told they would be. When we asked for mobile service or even mailed wipers, we were told neither was possible and that we would need to drive back in again. We do live in a location that they can come out to for service and since we already made 2 trips for the repair we declined and my husband will purchase and replace the wipers, and put some adhesive on the trim piece. Given the repeated mistakes, inconvenience, and lack of follow‑through, we cannot recommend Safelite and will advise customers of our mechanic shop accordingly.

Their quote came in 50% lower than all of the other companie. They were able to fit me in next day…read moreand they finished quickly because they knew I had an appointment I needed to be at. They were able to salvage my 2014 park sticker of my old windshield and place it on my new windshield. When I got into my car to leave their was a nice hand written Thank you note on the dash. Good customer service is hard to come by now a days and they are great at it.