A month after I purchased my car some a-hole was mowing next to the road. Well he hit gravel and a…read morerock hit my windshield. Was so upset! Was a 6 inch crack and too big to be filled. After the summer heat and cold winter it finally spread to the length of the windshield. I called Glass Shop and got a quote. $280+tax. (WHAT?! Deal and done!) took my car this afternoon and within the hour I was ready to go home with my new windshield. The owner was very nice and I have no doubt if ever needed again I will go back. (Just FYI, they're business has moved to just up the road on the left :) )

I went here to get my car windshield replaced. The actual work done has been fine so far. However,…read more24 hours later, I'm still trying to get the smell of cigarettes out of my car (I do not smoke and have never allowed it in my car).

Prompt,politeness thorough.Very particular concerning window details...Office was caring and…read moreprofessional.Serviceman took his time to listen.

They did an outstanding job replacing a large window at a very reasonable price. The technician was…read morehighly knowledgeable and professional. It's impressive to see how one person can expertly manage such a large window from a ladder!

The Owner of Craftsman came out to our home to look at the job and ensure that there were no issues…read morerequiring more attention. He was pleased with the end result and as I stated earlier, we do have a pretty bathroom now. We discussed the project and all that happened along the way. He told me that several changes were now in place to make sure some of the mistakes don't happen again. He apologized profusely for all the problems, assuring us that should anything arise in the future, it would be taken care of within our five year warranty. He stated that the General Manager must have been having a bad day and this was an isolated incident. At this point, with everything said and done ~ I am enjoying the bathroom very much and would recommend them to others.

PLEASE everyone, give this a read before you do business with this company. Here is what happened…read more We had water issues behind our shower & decided we needed to fix it & it might be a good time to renovate our bathroom. We met Paul, a nice man. I want to stress that I do not hold Paul responsible for this company's practices, but the owner Kevin McCloskey, who sets the prices for these jobs. Paul said we needed to get a restoration team involved who could deal with any potential water damage. The restoration company agreed that they would remove the shower tile and fix anything we needed fixed. The gentleman who owns the restoration co. asked if if he should go ahead and clean out all existing tile in the bathroom and do the drywall repairs to prepare for Craftsmen to come in and lay tile and put in the new tub and vanity. ALL OF THIS was to be ON OUR OWN OUTSIDE THE CRAFTSMEN CONTRACT. This was at the direction of Paul our salesman. Essentially, Craftsmen would replace a 2 sink vanity, a quartz top, tile the floor which is exactly 130 (I counted them) 12 x 12 tiles, and tile a shower that is 6 X 7 x 9 feet tall, one side of which was to have decorative tile. They were to provide a new shower head and controls and another one by a bench in the rear of the shower. They were to put down a freestanding tub. They would hang a mirror, put a glass door on the shower (31" by 66") and a glass window (57 " by 57") on a ledge that lets you look out of the shower. They then gave me an initial estimate of AT LEAST 60,000 dollars. Paul said some of these can go as high as 75,000 dollars. I asked why and they would give me nothing specific at all. I stated that all the drywall and demo was to be done by a restoration team and all they needed to do was tile the floor and shower, put in the vanity and position a freestanding tub & do the light fixtures and the mirror ALL WHERE THEY ARE NOW. I spoke with Kevin, the owner, said they have been in business a long time and have many satisfied customers and they are competitive with their pricing. I again stated that it didn't make sense. Paul got back to me and stated if we bought our own tub, our own mirror, our own light fixtures & our own glass door & window they would come down to 61,000 dollars. With a cash discount they would come down to 56,000 dollars. So, essentially, they were stating that they would tile 130 square feet of floor, and the aforementioned shower, put in the vanity and quartz top, two sinks and faucets. The Kohler retail pricing of two faucets, sinks, shower faucets, vanity, quartz top, tub faucet is 13,087.76. That is not the Craftsmen discounted pricing they get. They said by us buying our own freestanding tub, mirror, light fixtures, glass door and window, which they would install for us, would pass some savings on to us. I asked Paul, "where is the difference of 43,000 dollars coming from?" He wouldn't say other than that it was competitive pricing. I asked if he would bring the owner Kevin out to the house so I could show him first hand Craftsmen would not be doing demo or water repairs, no tub, no mirrors, no doors or glass, no light fixtures, and essentially, just doing the vanity, top sinks & 130 sq.ft. of floor tile and tiling a shower and putting in new fixtures. Kevin said, that they had been doing this for a long time. I asked how 56,000 for a project with 13,087 dollars of items is coming from, and how can they justify 43,000 of labor and I didn't want to be ripped off. At that point, after nearly 3 months of working with Paul over 7 weekends, getting the restoration company involved, etc, Kevin stated that they didn't want to work with anyone "that felt ripped off" and that he was "pulling the plug on this project". I had put down money to buy the vanity and quartz before all the items were picked out because that had to be done to get on their schedule. Now I have a vanity....and nothing else. Thanks for nothing Craftsmen. You are seriously trying to steal money from people. You ought to be ashamed of yourselves.

The salesman was very good at selling the product. We were shown and given a wide variety of…read morechoices of materials, hardware, styles, colors, and options. He was an excellent salesman. We had a bath in our home renovated by a local Bowling Green company one year before we spoke with ImproveIt! Hence, we thought we had a source for good and recent comparison service, installation, and material quality in our home. We called the local company, however, they were booked up for a couple of months, so we called ImproveIt!. The installation for the ImproveIt! project was a bit troublesome. First, the installers wanted to change the installation date to an earlier date. We agreed to do that. However, the day before the new installation date, the installers called and moved the date back to a later date stating that they did not have all the needed materials. This, in our mind, was a strange turn. Second, the installers did not have the correct ventilator/light that was specified in the contract. It took a couple of weeks and several return visits by the installers to correctly install the right ventilator/light. Third, while the installation quality was adequate, it was not the same quality craftsmanship installation as what the local company did. Fourth, the shower head, hand shower, and valve quality was of much inferior quality than the hardware installed in the other bath by the local company. I would not have agreed to the quality of ImproveIt!'s hardware had I known what it was at the time of the sale. The installed hardware was or is of the least-expensive grade hardware that I found at The Home Depot. We also request a raindrop shower head that would extend out a couple of feet towards the center of the shower like the shower that was being replaced. We did not get the extended shower arm. The installers were very kind and professional in their work. They did a great job at cleaning up.

How do I give negative stars. The level of rage I feel for this company is over the top. $16,000…read morefor a bathtub. I don't even have the capacity, at this point, to go into everything that is wrong with this bathroom. Before you use this company, make sure you are ok with paying an over 800% (EIGHT HUNDRED PLUS PERCENT) markup on items you can get at Home Depot. Same model number. Same color. Same everything. Make sure you don't care whether or not things are centered and evenly spaced. Make sure you understand that when they tell you Cultured Marble, what you will be getting is a plain white plastic-y feeling counter. Make sure you understand that they will charge you $500 to "dispose of" your old tub when you could actually sell it on Marketplace for $50 and someone will come get it. Did I mention to make sure you don't care if things are actually centered, and that even though you paid $475 for "custom laser measuring and bathroom design" things will still not align. And most importantly, make sure you understand that when your faucet breaks a mere 2.5 years later and your hot water is running continuously, they will not care and will schedule the repairs for 3 weeks later and act like you should be grateful for that, and you should just be ok with your hot water running for that long, like they are going to pay your water & gas bills and pay for the wear and tear on your hot water tank. BEYOND ANYTHING, MAKE SURE YOU INSIST ON AN ITEMIZED ESTIMATE BEFORE YOU PAY THEM ONE THIN DIME. I have to stop now, before I give myself a heart attack. THE WORST HIGHWAY ROBBERY.

They are the only ones in the city who can fix my condo glass door handle. Professional, patient,…read moreinformative and they solved my problem with my door going on to my balcony, which is very important to me, my dog and my cat. They show respect, they work hard and they can figure out what to do if the first attempts aren't doing what they should. It was also extremely to set up an appointment by texting Jason and they were able to come very quickly and exactly on time. They even refused a tip! I felt I was being seen as a real person, totally frustrated by my door handle and they just stayed calm and fixed the problem. They are the best.

Fantastic business and great golf event trophy! Looks great, always a pleasure doing business!!read more

I can't praise this shop enough. I would not go any where else for plaques, trophies and other…read moreaward type items. I have gotten a number of items here including plaques and I have always been very pleased with the work and the time it took to get them done. The prices are the lowest I have found in the area. AND they are a veteran owned local business.