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    Benjamin Chin - CENTURY 21 Real Estate

    Benjamin Chin - CENTURY 21 Real Estate

    (36 reviews)

    Ben will show up for you!!!!…read more As first-time homebuyers, we honestly didn't know what to expect going into the process, especially with new construction, builders, lenders, deadlines, walkthroughs, and a million documents to sign. From day one, Ben Chin brought an incredible level of energy and focus that immediately put us at ease. He stayed on top of every single detail. He made sure we signed every document on time, met every deadline, and understood what we were committing to. He was also proactive in reaching out to the builder and lender to make sure they upheld their timelines and responsibilities. We never felt like we were chasing anyone, he was always one step ahead. What stood out most was how attentive he was to both of us. He took the time to make sure we felt completely comfortable throughout the process, encouraging us to ask as many questions as we needed and patiently walking through details until everything made sense. We never felt rushed or brushed off, which meant a lot as first-time buyers making such a big decision. Even after closing, Benj didn't disappear. He continued guiding us on next steps like registering warranties, filing for our homestead exemption, and best practices as new homeowners. That kind of follow-through is rare. Buying your first home can be overwhelming, but with Benjamin, it felt organized, supported, and handled. He's a star, and we will never question whether we chose the right realtor. If you're considering working with him, especially as a first-time buyer, don't hesitate!

    Benjamin Chin was professional, responsive, and easy to work with throughout the entire home-buying…read moreprocess. He was personable, genuinely cared about our best interests, and consistently made us feel like a priority. His knowledge of the industry, along with his strong network of trusted contractors and resources, was incredibly valuable. He made the process as smooth and stress-free as possible and was always there to address our questions and ease our concerns. I would highly recommend Benjamin to anyone looking for a realtor and wouldn't hesitate to recommend him to my family and friends.

    Oak Loop Properties

    Oak Loop Properties

    (8 reviews)

    River Oaks

    Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

    John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

    Glass House Realty - realestateagents - Updated July 2026

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