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    8 years ago

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    Alex K.

    It's absolutely real review. Thank you Alex!

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    P.C. Richard & Son

    P.C. Richard & Son

    (65 reviews)

    $$

    Bay Ridge

    For quite a while, the dishwasher at my mother's house has not been cleaning efficiently. It has…read morebeen repaired a few times, with the last technician saying that if it "happens again, a new dishwasher would be necessary." Welp. So my sister and I decided to just buy a new one, so it would work correctly without worry, and we could keep our sanity during a tough period. A little background here - all siblings and SO have been staying at my mom's since she is deteriorating rather quickly. It is a very stressful time and we just didn't feel like continuing to deal with an easily solved issue. I called PC Richards, since it's been around forever and Ive shopped successfully before. I fist spoke to Alex, who was great and suggested I look on their website to see what I may prefer, and to call back with some choices. When I picked a couple and called again, Mr B answered the phone, and we spoke extensively about each machine's pros/cons. Mr B was incredibly knowledgeable and helpful. He told me he has been with the store for a very long time, starting as a stock boy. He is now a manager and a pure pleasure. I said to him "I can give you a whole sob story, but I wont. But please know, we need this before Sunday". He never batted an eye. This was on.a Tuesday, with the July 4th weekend approaching (yes, I am THAT person!). Essentially, it had to be delivered that Friday due to the approaching holiday. Mr B said he could "call a friend" (I got a guy) that could possibly make delivery happen, but he would make no promises. Ok! I put a deposit on a JennAir at an awesome price. The next day I received a text saying that my appliance was ready for delivery and to call to schedule. Yippeee! I called the store back (Thursday) and spoke to Mike, who told me I was scheduled for the following Tuesday. Uh oh !! We REALLY needed/wanted/would make life easier with a Fri delivery (really , Im not being difficult, there are reasons, just not going to get into it here). He said he would make a call. Next thing I know, Mr B calls (who was not supposed to be at work on that day) from the store to discuss delivery. When I expressed my surprise hearing from him on his day off, he said he just wanted to take care of the issue. He then told me that he could not get me delivery until Tuesday. Obviously, I was disappointed but he had told me it was a longshot with such short notice. Ok, we will make it work. Mr B truly had no idea of our issues and his efforts were not unnoticed. Next thing I know, he called me back 10 minutes later telling me Fri delivery was set! Wowza! I wanted to jump through the phone and hug him! I am quite sure he does not know our "sob story" as I never got into it, but he succeeded in making my day better (as I was sitting in my therapist's office, lol.) So thank you Alex, Mike, and especially Mr B - y'all removed one stupid PIA issue during a time that our household is preparing for the sad inevitable. We appreciate you guys so much!

    I'm not one to write reviews but when an experience exceeds expectations, I'm in! Right from the…read morestart of walking in to purchase a mini fridge, I can't say enough about the level of commitment, friendliness and professionalism of the salesman (Alexander) in taking care of me. And let's be honest; a mini fridge is not a big ticket item. But nevertheless, straight thru to working up the invoice and my heading back out the door, it dawned on me how solidly his was old school dedication, warmth and hospitality - the kind we all hope to find and when we do, it puts a smile on our face, elevates the experience and makes us appreciate more how even the little things can mean so much.

    Glass'R'us - kitchensupplies - Updated August 2026

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