(1 Star) I drove…read moreover 70 miles to pick up an Excellent Condition open-box TV after carefully reading Best Buy's Open-Box condition standards. This is also the second TV I've purchased from Best Buy this week, and unfortunately this experience was even more disappointing than the first. When I arrived, the TV wasn't even in a replacement box as the Excellent Condition standards state. It was simply wrapped in bubble wrap and sitting on the floor. I had the employee unwrap it so I could inspect it before leaving the store. When I opened the TV in the store, I immediately realized it only included the power cable. The remote, TV legs, wall mount, and frame were all missing. I checked with the employees to make sure nothing had been left behind, but they confirmed the accessories were not there. Instead of offering suitable replacements, I was told I would have to purchase the missing items myself. I purchased this TV specifically because I relied on Best Buy's Excellent Condition standards. After driving more than 70 miles, finding that the TV didn't meet the advertised condition, and then being told to pay for the missing accessories myself, I felt completely misled. If Best Buy isn't going to honor its own Open-Box Excellent Condition standards, those standards shouldn't be be used to influence customers' purchasing decisions. This experience has seriously damaged my trust in buying open-box products from Best Buy.

I've always been a big fan of Best Buy and especially Geek Squad. However, I recently purchased a…read morelaptop from Best Buy in May for around $1,300-$1,500. Less than five months later, it completely shut down. As a Best Buy/Geek Squad member for over 10 years, I expected reliable support. Instead, the experience has been extremely disappointing. Repair timeline: I was told the repair would take 2 weeks. It has now been over 3 weeks, and the only update I receive is that they are "waiting on a part." Escalation confusion: Four days ago, I was told the case would be escalated. When I followed up today, a new manager said his manager would escalate it, but I'd need to wait another 3-4 days just to find out if that's possible. Impact on livelihood: I work in defense contracting. During the recent government shutdown, no RFPs were coming out, so I was already on hold. Now that solicitations are finally being released, I can't respond because my laptop is still stuck in repair limbo. This delay is directly affecting my ability to do my job and pursue contracts. Policy rigidity: I asked if they could simply exchange the defective laptop. I was told that's not their policy -- it must be repaired a certain number of times before an exchange is considered. Unhelpful suggestion: A manager actually suggested I "just buy another laptop" to use while waiting. That is not a realistic or responsible solution, especially after already investing $1,300+. No alternatives: I asked if they had a loaner program or any workaround. They do not. After more than a decade of loyalty, I expected better. Best Buy/Geek Squad should recognize the impact of delays on customers' livelihoods and offer practical solutions -- not leave long-term members stranded without options.

Do not buy from this store. I considered purchasing a TV but could get a better deal with Costco,…read morebut moreover the return policy is much more favorable if you have issues. I purchased an entertainment center from them with obvious defects. They tried to tell me that a "hole" in the cabinet was a natural occurrence (a knot in the wood). They offered to take the cabinet in return if I paid shipping OR I could exchange for the floor model!?!?!?! Sells reps tell you that they'll take care of you, but in the end, the "home office" is the only one with authority to make decisions about returns.

Great experience. First class help in the showroom from Kevin - who then left me alone to decide…read more Sales tax paid, delivered next day, took away my old TV for recycling ($100), set it up, showed me all the things I needed to know, answered all my questions, cleaned up and took away all the boxes, etc. Got exactly what I wanted and the anti-glare and improved color (old TV was 18 years old) make for a whole new experience! Couldn't be happier.

Clean and not too busy, grocery and shelves had a few selections that were out of stock. Outside,…read morepickup area with a tent for the folks waiting in the heat, so that's good. Inside was a Starbucks, returns upfront, and then the standard cashier spots. They had a good number of self-service stations active but full-service only had two lanes open at the time.

I ran into Target to try to find noise cancelling headphones that would block out the TV. Leilani…read moregreeted me in the tech section and offered assistance - she helped me find affordable noise cancelling headphones and was super friendly and competent. Then I learned that she was actually the AT&T rep at the Target AT&T kiosk, going out of her way to help me with a Target issue that wasn't even her area of responsibility! She then helped me with looking at options for my aging phone and better plan updates (we are on AT&T). Leilani turned a chore into a pleasant experience forme!

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Typical set up for the brand, easy to find things and friendly staff. We were there first thing in…read morethe morning to grab a few things and it was very clean.

I came to this target on Friday to get my coworker cupcakes for her bday and a gift card. This…read moreTarget is pretty big I found some cute cupcakes and got her a Target gift card because come on everyone loves target. As I was leaving out the doors closed on my like literally closed on me. It shocked me and I was on the phone so it took me off guard. I just see a women with a Target shirt on like are you ok than people walking into the stirrup commenting so I literally power walked to my car. My head was hurting the door literally slammed on my head I need Target to check their sensors.

Wow, Disney's Kingdom Hearts III finally comes out. The game has been out in Japan for a long…read moretime. With all the new Disney movies that have come out since Kingdom Hearts II, a lot of new territories have been added to the gaming world....as far as the Disney world is concerned . This game stop store was clean and organized from what I saw. The manager I talked to was cool and informative to the question I had for him. I like this store and the location is in a good place. I will be sure to return.

So about 3pm today I go into the Dulles 28 GameStop. I ask to purchase a Ragnarok PS5, warranty and…read moreto renew my GameStop account. I ask the manager can I split payments he says yes. I pay my first payment with a card $254. Then try to my credit card on my phone. That card is strictly credit . I don't have a pin. Well it doesn't go thru so he says hit cancel and try again. I try again and it doesn't go thru. I tell him we will have to cancel the transaction until a further time. He tells me well I'm not sure if I can do that. Let me call help desk. He calls the help desk and says they canceled it. But he then shuts down the work register. He never gave me a receipt, email or any type of cancellation form. He told me oh you weren't charged. But I check my account and I was charged $254. I only have some type of register log saying I spent $254. I've been shopping at GameStop for 15 plus years. Never have I ever got done bad this way. This guy constantly kept slamming stuff and being angry with me when I did nothing. I'm a customer. I've never been so scared to go back to a store. I just want my money back and I'll never even visit a GameStop again . This is for 10 year old nephew whom my brother sent me to go grab. He's now out of $254 and my nephews birthday gift has now been sold. Like what do I do now? This is messed up

Unbelievably Fast and Easy online purchase of iPad Mini A17 Pro (2024) for same price as Apple,…read moreAmazon and Best Buy without the hassle! I received notification the iPad was ready for pickup well within the 2 hour window and found the pick-up to be fast and efficient. The iPad was charged, all parts present and in pristine condition. Honestly, I was surprised when Google's AI suggested this device could be located nearby at Target Reston. Still - I tried Apple, Amazon and Best Buy first - because I think of them as more reliable (?). What a waste of time - Apple's website said there was availability but I needed to go in or call first to purchase. Amazon had too many confusing listings and days to wait for delivery. Best Buy no stock nearby. Two days later I am still feeling so grateful and amazed at the smooth purchase I felt I needed to write a review of a job well-done.

This is a terribly run store. Self service was long lines, non working registers or people having…read moretrouble with registers and the customer service person isn't doing anything but fiddling with stickers. I move to one of the 3 cashiered lines. Customers with a million items. I decide to be patient since I am only one person away. The cashier is new/slow. They ask for some discount, he has to call a someone. They both call another person. Then another person. Three people standing to watch the one person try to settle this customer - not one decided to open a register. No resolution. Finally frustrated enough to try another line. All full and slow. After 35 minutes, I drop my stuff and leave. I try to leave this on the Target website feedback but they only give you a limited amount of characters. I gave up on that too!

BIG SHOUT OUT TO RICK AND TEAM!!…read more Was headed out of town and of course the phone folks told me to "drop the router at ANY T-Mobile location" (Well...yeah. not so much. Has to be a "corporate location" as the manager kindly explained to me) HOWEVER Rick (the manager) and one of his team immediately said " Hey we can help you box it up and you can just take it to the UPS store 2 doors up from us" And they did. Bubble wrap, security tape and all! Thanks so much gang - on a tight timeline and you all really, really helped me out! Cheers! Kate

3RD PARTY STORE NOT CORPORATE Be prepared to go to two…read moreTmobile stores because of their tactics. They will sell you the line and send you off to a different store to pick up the phone. No integrity here. Absolutely lacking in BEST practices. They're not seriously serving, they're not acting like an un-carrier. Stores like this taint the T-Mobile name.