1. Glebe TV & Electronics

    1. Glebe TV & Electronics

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    Sterling, VA

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    Glebe TV & Electronics

    3.7 (9 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Glebe TV & Electronics

    Home theater calibration

    Glebe TV & Electronics Photos

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    Best Buy Sterling

    Best Buy Sterling

    2.1
    (152 reviews)
    $$

    I've always been a big fan of Best Buy and especially Geek Squad. However, I recently purchased a…read morelaptop from Best Buy in May for around $1,300-$1,500. Less than five months later, it completely shut down. As a Best Buy/Geek Squad member for over 10 years, I expected reliable support. Instead, the experience has been extremely disappointing. Repair timeline: I was told the repair would take 2 weeks. It has now been over 3 weeks, and the only update I receive is that they are "waiting on a part." Escalation confusion: Four days ago, I was told the case would be escalated. When I followed up today, a new manager said his manager would escalate it, but I'd need to wait another 3-4 days just to find out if that's possible. Impact on livelihood: I work in defense contracting. During the recent government shutdown, no RFPs were coming out, so I was already on hold. Now that solicitations are finally being released, I can't respond because my laptop is still stuck in repair limbo. This delay is directly affecting my ability to do my job and pursue contracts. Policy rigidity: I asked if they could simply exchange the defective laptop. I was told that's not their policy -- it must be repaired a certain number of times before an exchange is considered. Unhelpful suggestion: A manager actually suggested I "just buy another laptop" to use while waiting. That is not a realistic or responsible solution, especially after already investing $1,300+. No alternatives: I asked if they had a loaner program or any workaround. They do not. After more than a decade of loyalty, I expected better. Best Buy/Geek Squad should recognize the impact of delays on customers' livelihoods and offer practical solutions -- not leave long-term members stranded without options.

    Answered my questions and very professional in doing his job. I would recommend Donald to anyone…read morewho is looking for excellent service.

    GameStop

    GameStop

    3.6
    (12 reviews)
    $$

    Wow, Disney's Kingdom Hearts III finally comes out. The game has been out in Japan for a long…read moretime. With all the new Disney movies that have come out since Kingdom Hearts II, a lot of new territories have been added to the gaming world....as far as the Disney world is concerned . This game stop store was clean and organized from what I saw. The manager I talked to was cool and informative to the question I had for him. I like this store and the location is in a good place. I will be sure to return.

    So about 3pm today I go into the Dulles 28 GameStop. I ask to purchase a Ragnarok PS5, warranty and…read moreto renew my GameStop account. I ask the manager can I split payments he says yes. I pay my first payment with a card $254. Then try to my credit card on my phone. That card is strictly credit . I don't have a pin. Well it doesn't go thru so he says hit cancel and try again. I try again and it doesn't go thru. I tell him we will have to cancel the transaction until a further time. He tells me well I'm not sure if I can do that. Let me call help desk. He calls the help desk and says they canceled it. But he then shuts down the work register. He never gave me a receipt, email or any type of cancellation form. He told me oh you weren't charged. But I check my account and I was charged $254. I only have some type of register log saying I spent $254. I've been shopping at GameStop for 15 plus years. Never have I ever got done bad this way. This guy constantly kept slamming stuff and being angry with me when I did nothing. I'm a customer. I've never been so scared to go back to a store. I just want my money back and I'll never even visit a GameStop again . This is for 10 year old nephew whom my brother sent me to go grab. He's now out of $254 and my nephews birthday gift has now been sold. Like what do I do now? This is messed up

    Glebe TV & Electronics - electronics - Updated July 2026

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