They will install parts bought elsewhere! I found that out after a misunderstanding had a seatbelt replacement become a drive belt replacement become a who cooling system video replacement. read more

Glen Toyota Service department: During my last visit to have my vehicle serviced for a Customer Support Program (24TE04) regarding a known Engine Coolant Bypass Valve premature and frequent failures. Which also started with a class action which at the time Toyota was forced to do something about this issue. The TSB (Technical Service Bulletin) suggests replacing the valve with a newly designed part number. But GLEN Toyotas Service dept. feels the bulletin can be interpreted as just replacing the valve with the old susceptible part number, just to kick the can down the road knowing full well I would be back with the same Check Engine Light when the Support Program warranty ends at 100K or 10 Years. And charge me $1000 for a $100 part and 1.4 hours labor. These Service Dept. guys are totally incompetent. Please be well informed when you take your vehicle in for service, because they will rip you off. Terrible dealership is GLEN TOYOTA. Don't just take my word on these guys. See all the other negative reviews of this Service Dept. read more

Glen Toyota - Total incompetence at Glen Toyota. - Car Dealers Near Me - Fair Lawn, New Jersey

"Do not shop here. The sales manager overprices cars way too much. When I told him I found a better deal at another lot, he told me, 'I do not care.' This team does not value customers or fair business. Go somewhere else. I had a very poor experience with the sales management here. The sales manager is rude and stated that he did not care. Buyer beware--they do not care about earning your business."They are overpricing their inventory well above fair market value. I tried to negotiate in good faith and explicitly told the sales manager that I had found a better deal. Instead of trying to earn my business or negotiate, he completely dismissed me and kept saying I don't care .' It is shocking that a manager would treat a prospective buyer with such blatant disrespect. read more

Go anywhere else. Literally anywhere. From dealer markups to deceptive service department this place is the worst around. Even with their entire front lot being filled with only Tacomas and Tundras they refuse to remove these absurd dealer markups. The service department is even worse. I had a 2022 Sienna with a nail in the tire in the tread. They said I needed 4 new tires for that car with only 15,000 miles because it was "unsafe". I wasn't about to spend 1k on new tires so I took it to a reputable tire shop and he said that the nail hadn't punctured through and didn't even charge me for his time. I complained to the service manager because my tire on my Tacoma was replaced earlier that week because it was also deemed irreparable and was given a complimentary oil change (which I never used, but the gesture was appreciated). Fast forward a year from then and I decided to try the service department one last time. I needed spark plugs, emailed and called the service manager multiple times but got no response. I ended up going to Morristown Toyota for the spark plugs and was much more pleased with their communication. I'd rather take the 30 minute drive to Morristown than 2 minutes down the road to Glen. read more

I went in prepared with a list of other dealerships and there off just for my own comparison of out the door prices. The salesman was disgusted I had a paper with me and gave me attitude. I said to myself - NOPE! read more

Bad service department starting from manager Jason no work ethic! Missing parts from car after oil change

Don't ever go here this is that "shop" that lies and just wants your money. Go somewhere else. Brought my car for a simple oil change and tire rotation. 6k mikes. I did the first oil change at 1k miles and put in a Fram filter. I put a mark on the tires to check you see if they were rotated. Both the oil, filter nor the tires were rotated. I didn't even want to go back to them to report it because who else knows what they might do or not do. They tired to get us to pay for a wheel alignment because that isn't free. Went to trusted mechanic the wheel alignment is perfect. Only thing this place wants is your money. Posted pics of the oil filter and oil that they said they changed. Some guy named Padilla was on the receipt. ***Again do not go here*** read more

Glen Toyota - Dirty oil that they supposedly said was freshly changed. - Car Dealers Near Me - Fair Lawn, New Jersey

See all

I have been leasing cars with Glen Toyota for a few years now and always have a wonderful experience. J Miranda made the leasing process easy and had me walking out with exactly what I wanted. read more

I went to Glen Toyota to test drive a hybrid vehicle, with no intention of buying one. About an hour later, I walked away with a brand new 2024 Toyota Corolla Cross, all thanks to Neil Dimaso! Neil answered all my questions (and I had A LOT of questions, as this was my first time buying a car). He also gave me an excellent deal! I live in Massachusetts and Neil was extremely helpful with transferring my insurance and registering my car in MA. Thank you to everyone at Glen Toyota, especially Neil!! read more

Glen Toyota - Car Dealers Near Me - Fair Lawn, New Jersey

See all

Horrible experience called the day before closing to verify a truck I was interested in and they told me it was still in stock and available. I made an appointment then drove 60 miles spent money on gas and tolls just to find out they didn't have it in stock the funny part is they were texting me that morning to see if I was still coming to see the truck they didn't have. They tried the bait and switch by trying to sell me something I did not want. I would not recommend doing business with them I understand if they sold the truck but I called before closing the night before to confirm they just want to try and get you in the door and push something on you. read more

After a miserable time trying to buy a car from an out of state dealer (my area had no inventory), I found Glen Toyota. Every single person I worked with was helpful and honest. Michael Finn even went way out of his way to help me get the financing rate I was first given from my bank, when my bank changed some terms post-purchase. Genaro Rosario helped to coordinate all the paperwork pre-purchase, and Richard Matos. Richard is very knowledgable about electric and hybrid vehicles. Wonderful dealership. Buy here! read more

My wife and I are chronic Lexus owners, however I get all my service done at the GLEN TOYOTA SERVICE CENTER. Lexus in Englewood recently told my wife that she needed new rear brakes and got quoted $1100+ by Lexus. I thought the number was high, perhaps someone at Lexus was too. No matter what that issue was I had BILL from GLEN TOYOTA look at it. To our astonishment, she still has 8K-10K left on the current break pads. THANK YOU BILL!!! for saving us a ton of money that Lexus thinks I print. SMH LEXUS! I recommend you bring your car to the GLEN TOYOTA SERVICE CENTER in Fair Lawn for a second (FAIR, no pun intended) opinion if you feel your car service invoice is stupid. A+++++ read more

Great experience! No sales pressure, no BS, no bait and switch just really great service. The entire team was attentive and pleasant... and patient! With all the questions we had about leasing and financing options, the different car models and amenities, we spent about 4 hours with our salesperson, Rich Morales. All of our questions were answered and we drove off the lot in a new car, completely satisfied! We will be back! read more

Amazing and wonderful experience. Richard Matos our salesman was incredible. He knew what we wanted, was able to get the vehicle out for us to test drive in a few minutes - got us the deal we were asking for and we were in and out with our new Highlander Hybrid Limited lease in less than 2 hours. Thank you Richard and Glen Toyota for a great job!! We are very happy. Keep it up! read more

Working with this Glen Toyota for over 10 years. Tom Distefano is a great salesman and has always treated us very well. No pressure to buy and always there for any questions. I live in Wayne and there are many Toyota dealers in the area but I make the trip to Fairlawn. Service department is top notch as well. read more

Everything was great, until I reviewed the documentation after I was home. Turned out that an additional "Guaranteed Auto Protection Program" was added at the cost of $1200, something I already have on my car insurance plan and would never have agreed to, especially as I didn't agree to the tire coverage and several other unnecessary coverages for a leased vehicle. After calling the dealership, the finance person insisted that the information was disclosed as one of the things I signed with the explanation "you picked what you picked." After researching online, though, this coverage being snuck in seems to be a common issue. It's very easy to write off something as easy to miss in all the things they make you sign and add-ons they ask you about, but there is no chance I'd have missed a $1200 charge solely to pay Toyota back if the car is totaled, especially as having that same coverage through your insurance is pennies compared to that charge. It is possible to cancel it within 30 days with a full refund, but then the finance representative gave different information about where it goes and how it's applied to my account than the representative at Toyota Financial Services, which means my money will probably remain in the ether at this point. It's too bad. What was a decent experience has now soured me on Toyota dealerships, all for an upsell. read more

I had been looking for a new car in my area for many weeks. Came to Glen Toyota and worked with Javier. We decided to not purchase, but the honest and upfront pricing and information was greatly appreciated. If you are in the market for a Toyota, don't hesitate to go to this dealer....you will have a very good idea of your cost and no hidden fees and have a pleasant experience! read more

I had high hopes for this dealership. I believe I was taken advantage of. I got a Corolla crossover, $8000 down for a lease and $555 a month. Then it wasn't even mentioned that the features in the car like car play you need to pay a subscription. Like are you kidding me???? So that's an extra 15.99 a month. Never again!! I'm pissed take the car back assholes!!!! read more

I just walked out of Glen Toyota with a new car for my wife. She is thrilled to death and it was quite possibly the best car buying experience I have ever had. There was absolutely no pressure whatsoever I felt very comfortable and they worked with me to fit into my budget. Trust me when I tell you that Neil is the furthest thing from a car salesman he is a gentleman that respects your needs and works very hard to find an equitable solution to help you. They have absolutely found a customer for life I will recommend them to all my friends and family. read more

POC AVOID AT ALL COSTS. DISGUSTING RACIST. ABSOLUTELY WORST SERVICE EVER. WILL TRY TO SCAM YOU. We were told there were cars in stock BEFORE coming here. When we arrived he said "we supposedly have it but i don't know" The rep, Tom Jacobson, was rude, condescending, and racist. he was the one that sat all the way in the back right near the bathroom. White hair and round glasses. Heavy set with nose poking outside of mask and constantly moving his mask anywhere but where it's supposed to be. First thing he said was how bad do you want the car? If you don't get it now you won't get a car. We came here through the Costco Auto Program and he gave us a hard time bc my mother kept her maiden name and didn't take my father's. And he was like why.. as if women have to take their spouses last name lol. When he finally gave us the price and information he said "no one know finance? Not even math?" Insinuating all Asians are good at math or something. Also made a racist joke asking if this Asian name was my fathers name... and that he "sold a nice car to another Chinese person different name though haha" When we tried to ask for clarification on the costs and APR he was just plain rude. He threw a temper tantrum when we told him we were not purchasing the car after seeing the high interest rate and $36k MSRP for a Toyota Rav4 XLE premium. He proceeded to make condescending remarks saying that if you can't afford a ~$40k car don't buy one. You should just get a $20k car. He gave us an all decked out car and said we cant save this much anywhere else. Had I saw these reviews first I would've saved myself the hour drive and steered clear of this place. He also took the paper back so we couldn't list his name. read more

I had a great experience with Glen Toyota. Because of Covid, I had to extend my lease for 6 months. At the end of this period I decided to purchase my vehicle. Thanks to Rob Daland and Tom Distefano the deal went smooth and flawless. They are professional, honest and easy to work with. They are extremely respectful of Covid regulations. I would highly recommend Glen Toyota as the best car dealership. read more

I purchased a vehicle in good faith only to get some bad news when I returned to work that my business financial picture had drastically changed I texted my salesman that evening letting him know I couldn't take the car because I no longer could afford it Long story short they would not void the contract and are forcing me to take this car They actually brought it to my house while I was at work This was horrible Never go there!!!! SCAM SCAM SCAM read more

Glen Toyota - Car Dealers Near Me - Fair Lawn, New Jersey

They are a total fraud. Confirmed to me both via phone and email they would buy my used Toyota. Then said they don't buy used cars, unless you're trading it in, although they have huge signs saying "We Buy Used Cars". Go elsewhere! read more

Tom was great! He took care of me as soon as I got there and managed to give me an awesome deal on a new car. I am very pleased with my purchase and look forward to my new car adventures. read more

Glen Toyota - Car Dealers Near Me - Fair Lawn, New Jersey

New car Dealer , used car scam artist mentality!! Walked in with a friend of mine as a co-signer to help him get a car , without even checking our credit score they told us we were approved for 3 year lease with no money down and. $307 monthly payment. And made him make his first payment within the first 20 minutes. . Made us come back the next day to pick up the car . Took the car drive it for couple of weeks . Then we got a. Call from Galen Toyota to come and sign the finance papers . Only to tell us that the payment went up to $399 and either we take the car at that price or we. Can return it and it will go on both of our credit reports as an unpaid returned car . Which meant that both of our credit score will be destroyed. Never gave us the chance to say no to the deal . Made it look sweet then stuck it to us up the tail pipe! THANk YOU GLEN TOYOTA read more

Glen makes purchasing a vehicle so easy. Very quick and professional. Thanks John and mike! Was just in for service, the new service center is one of the nicest i have been too. Big screen TV, 4 of them one tells you what's going on with your car. Fresh bagels and assorted coffees. read more

Glen Toyota - Car Dealers Near Me - Fair Lawn, New Jersey

Be careful, it looks very weird to have only one star and 5 stars review, I think all the one stars is correct and I don't know about that 5 stars as it can't be like that , very angry customers with one star and very happy customers with 5 stars . I think this is quite enough for me not to go there again. I don't recommend this service, I don't consider them professionals at all. the way they talk to you and the way they work is very low. read more

I purchased a Toyota SE at this location recently. Great vehicle! I would state that this dealership seems to be on top of things more so than some others! I'll make my point subsequently. I met Natalie (Neil) Dimaso upon arrival. My intention was to get an inspection on my Toyota XLE for a possible upgrade to a hybrid. Gas will be going through the roof soon so I thought it a prudent move to make a change. I love the fact that when an owner/operator of a hybrid fills the gas tank (approximately 55 liters/ or 14.4 gallons) one has a operating range of 570 miles before emptying the tank. Try that with a gas only vehicle! Neil I would learn is a great salesman.. and more importantly a very nice person. I was initially looking for an XLE hybrid. This dealership had two on the lot, plus an SE hybrid. The dealership I had been to the day before had no XLE hybrids available at all! This organization is apparently making an effort to stay on top of things and securing vehicles that are currently in demand. Good sign! Neil suggested that I take the SE for a drive.. check it out while my vehicle was being inspected. He explained that the tires on an SE hybrid are 18" vice the 17" on the XLE and aid in better handling in inclement weather. Shortly after my test drive, Neil proved to be very knowledgeable in his vocation having already secured information on my options with various down payments combined with a very nice, fair market value offer for my vehicle. I really liked the vehicle so I pulled the plug without any undue pressure from Neil. He's a gentleman... without a doubt. He then arranged to get the vehicle detailed, fueled, and helped me remove the roof rack I had on my XLE so I could use it on the new vehicle. Future customers should realize that the roof rack should be interchangeable on these vehicles... so do not waste money buying this item again if having one is important to you. Neil was also a great help in calling my insurance company to assist in getting coverage switched to the new SE. He also assisted in setting up remote start through the Toyota app; nice feature for mothers driving the kids to school! The whole process went very smoothly, taking under 2 hours. I sincerely appreciate the manner in which I was treated by Neil and the staff at this dealership, and I'll certainly respond here for the two years or 25,000 miles of maintenance due in purchasing this vehicle. I have no doubt that this well run shop will perform any required maintenance in an excellent fashion. I'd also like to acknowledge the efforts of Mr. Bob Baran who works within the business office. He was also a gentleman and very helpful in answering questions and providing a clear, succinct synopsis of the documents I was signing. He was also good enough to remind me of monies I was due for the previously purchased 7 year warranty on the vehicle I had just handed off to Glen Toyota. A very nice, unanticipated benefit for the sale of my vehicle. Overall it was an extremely efficient, relatively stress free experience and I would certainly recommend this organization to any friend or family member in the market for a vehicle.. especially a hybrid since they actually HAVE THEM! These gents really know what they are doing! I love my new car. Much success to you in purchasing a new vehicle. read more

My car needed routine service as a part of my new car purchase. From the beginning of the appointment to the end, I was meet with great courtesy & flawless professionalism. During the servicing Freddy the service provider informed me their was a nail stuck in my tire. The tire needed to be plugged. The cost was nominal about $25+ including tax. There we're many customers before me, so it took awhile for to wait for the additional servicing. Though Freddy kept me informed as to the status of the car. He was kindly and made me feel special as a valued customer. The servicing by the customer service staff was prompt & professional to the highest standard. Thanks again Glen Toyota! read more

We had a pretty bad experience here, this is just for the sales dept. We came in to look at a new 4 Runner, we were pretty obviously going to buy the car. Did our research, we needed it, and that was it. Then the talk about pricing came. Again, I say we did our research. We named a price, the salesman said he didn't think he could go that low, so he brought the manager over. He instantly started getting rude with us - I wasn't there to fight. So we got up and walked out. As we were walking out, the manager said "come back when another dealership gives you the run around". Meanwhile, they called us as soon as we left to say they were going to match the price we named. But seriously. I wasn't there to play games, long story short - (kind of) we went to Paul Miller, named a price - the guy asked if they met that price, would we actually buy it. We said yes, now we own a brand new Toyota 4Runner. Would totally recommend Allen at Paul Miller Toyota. They were quick, and painless. read more

I bought a certified preowned 2016 RAV4 hybrid. I was able to drive the car for 2 months. Then the engine started misfiring. The car has been in the shop since Thanksgiving. 67 days total and counting. 4 visits to the Toyota dealer, and no RAV4 for almost 2 months. Now onto the second tier of corporate Toyota techs looking at the car. After replacing the head of the engine, amongst many other engine components, the Rav is still having the same issues. Unfortunately it seems that I did not purchase the durable Toyota RAV4 that I've read so much about. Currently sitting disappointed with my first purchase with Toyota. Not what I expected with a vehicle with only 23000 miles on it. #toyota GM Robert Daland did not return my call to discuss my purchase. read more

Rob, Bob, Jayson, and team are quality. This review is far overdue: I leased my Toyota April 2021 and had what was easily the best dealership experience, hands down. Rob was super knowledgeable, responsive, and charming as hell. Jayson was efficient, helpful, and a complete pleasure. And Bob made the financing end of things a total breeze. Glen Toyota is the place to be for an exemplary car-buying/leasing experience. Toyota is #blessed to have this branch in its mix. Thanks, Glen Team! read more

Bad management and customer service, manager and sales man lied and treated me very badly. So much pressure to buy the car on spot. When I refused to buy because they lied about price and mileage manager said he does not want to be jerked off by me anymore and he will sleep on the deal and will not sell me a car. Do not go to Glen Toyota in Fairlawn NJ. I went to Prestige Toyota of Ramsey NJ next day and got a better deal and the management and sales people are amazing there. Very friendly and they give you a great deal! read more

My worst nightmare ever! Traded in a car with a lien on October 31, 2017, which they agreed to pay off and a month and a half later I'm still getting call and letter from the lien holder for payment. When I enquired of Glen Toyota what happened , I was told that the person who processes the payment was on leave! For a whole month and half! Secondly, they don't return phone call or even call when they said they would. Never kept any of the deadlines they set. There is a level of ineptness I never knew existed. I have been waiting for registration documents from October 31st until today December 15th. No one at Glen Toyota care after your sign documents and drive the vehicle off their lot. I'm giving 1 star, because to post you have to give some sort of rating, otherwise I would give none. read more

We lost our fairly new car in the recent Hurricane at a time in our life where we have many major expenses coming our way, and replacing a car we planned to use for many years to come was not something we were prepared to use our savings on. Natale at Glen Toyota was empathetic and honest with us. It was reassuring to feel like we were in the hands of someone who cared and did the best for us he could, especially in the current circumstances of car shortages and high consumer demand. While we realized we couldn't be picky during this time, we left Glen Toyota with excitement over our new car and a great deal of appreciation for Natale and how he treated us during a vulnerable and distressful time for us. It was the first time my husband and I were able to smile since we endured the damages from the hurricane. Both Natale and the business manager were kind and patient; they took the time to explain everything we had questions about. They are both the kind of people you feel you could be friends with. We are so happy we ended up at Glen Toyota, and can move forward from the effects of the hurricane. read more

Wish I had read the reviews before buying. This dealership is the walking, talking example of shady. Here are my issues with this dealership: 1. I purchased a Honda CR-V a few weeks ago. I arrived with financing already secured from Capital One. I had no wish to look into getting finance from anywhere else. Imagine my surprise when I see there have been at least 5 dings on my credit report from loan applications that I never applied for. I'm currently in talks with an attorney to see what can be done about that. 2. During the test drive I noticed the car pulling to the right. I asked them after I agreed to purchase if they would fix it before I drove it home. They said, "sure no problem." After waiting 3 hours I finally drove it home to Philly. Sure enough the SUV was still pulling to the right. Either they never touched it OR their repair work is bad. Pick one. 3. Uptempo scam. While I was filling out the final paper work. The finance manager kept pushing this Uptempo payment plan. This is where your monthly car payment is split into two so you pay twice a month. This is supposed to save you money because you'd be paying an extra payment or two during the course of the loan. It sounded to good to be true so I asked the finance manager at least 3 times, "What's the catch? Is there a fee for this?" Each time he said there was no fee. I looked up Uptempo when I got home and sure enough there's a fee that would wipe out any savings you would hope to get using this stupid payment system. Quick Read. 1. Loan inquiries without permission. 2. Car repair promised not delivered. 3. Uptempo payment plan DOES include fees. There's a reason why this dealership has so many bad reviews. Good luck. read more

OK, I was warned. If you go to their webpage and find a vehicle, you see in large numbers, $16,120. Above that, in smaller numbers is the list price, $23,360. Wow, what a deal. Below that, in even smaller letters, you see the word "disclaimer." If you happen to move over that, a miniscule message appears to the effect that "Selling price of $19,901. and $3781. due at signing. My niece, an attorney, says it's legal but just barely and could be construed as bait and switch. Either way, the Sales person said that people don't notice or mind. Also, the two cars I was interested in were"just sold! . . ." I mind. You got me there under false pretenses. Avoid them like the plague! read more

I guess to be fair, I can't only review the service portion. So here is my update for the sales part of this dealership. In fact, they really should be separate (and I think they will be soon from what I heard). But in any case, I came in today looking to just get a quote on a new lease and ended up driving home in a new car. This is my second lease from here, FYI. I can't say that the process was entirely seamless because this dealership seems to be a bit outdated in terms of their business processes but I got my new car within two hours or so. I'm not an expert on dealerships but the amount of physical paperwork that goes on here seems really high for a business in 2016. I'm sure that a lot of these things could be automated. I think the key here is building a relationship with one of the sales reps that you can trust. I haven't worked with anyone expect John K. here and I highly recommend you go to him if you're in the market for a Toyota. I know it's hard to trust a car salesman but I've always felt comfortable with him so I guess that's saying something. read more

Terrible service and very long wait times. No point in making an appointment because they overbook. No point in asking how long you'll wait because you'll be sitting here for hours. No point in asking if your tire is in stock because they will lie. Absolutely no concern for your time. If the wait is going to be 3 hours, be upfront!!! read more

Nice experience. I was looking for a used car online and found what I needed right away at Glen Toyota. I actually had a choice of several vehicles. I indicated that I was interested and got a quick reply online and I made an appointment. I was greeted promptly and the greeter directed me to my sales consultant Dwayne Campbell who assisted me through the entire purchase process. Of the three vehicles I was interested in, all Camrys about six or seven years old, we narrowed it down to the one that best suited me. The car was clean, even though I noticed some minor paint work, not uncommon for a car of that age. I was interested in the car but wanted to check with a family member first before I committed to buy. Before I left during the initial visit, the owner came out and introduced himself and asked if he could be of assistance which I thought was a nice touch, being that a moderately priced used vehicle was the extent of my purchase need. I noticed that the front tires were new Michelins. When I decided to purchase my top choice, I asked Dwayne if he would kindly put a couple of new Michelin tires in the trunk - that I would have them mounted on the rear axle and balanced myself. I thought that the deal was fair enough and didn't want to jeopardize it and lose the opportunity, because I was very interested in that particular car. I went to pick up the car the next day and to my surprise the matching Michelins were balanced and installed on the rear, which I did not ask for. When we inspected the car together initially, I commented on the age of the battery. I picked up the car and Dwayne told me that a new battery was installed, which I also did not request. These type of gestures, which add value in my opinion, make the experience a more positive one. I was in a rush when I picked up the vehicle and didn't notice that the passenger power window would not operate from the driver side switch pack until a few days later. I called Dwayne immediately after the discovery and he told me to bring it right down and that they would take care of it, and he did not hesitate, or check with management before he offered this repair. This is the sign of a dealer that appreciates your business. I will recommend them to friends interested in a Toyota or a decent used vehicle. read more