I had a fantastic experience leasing my latest Blazer from Hawthorne Chevrolet. The sales process…read morewas smooth, hassle-free, and refreshingly no-pressure. Special thanks to James Williams, who was excellent to work with. That was in May 2024. I frist brought my 1999 Corvette there for service, including a harmonic balancer replacement, tune-up, and fluid changes, with great results. I now take my C7 there for service as well and have continued to be very happy with the outcome.S ervice has been great to work with. It is also a bonus that my Corvette Club, All American Corvette Club, is affiliated with Hawthorne Chevrolet. Overall, they have been excellent on both the sales and service side.

Car went in for service . Lost parts that were instailed . scratched up inside of trunk . left out…read morethe plastic plugs on molding . Left behind tools . The most unprofessional service dept. I have ever delt with. Will never buy a car from them again.

I went in prepared with a list of other dealerships and there off just for my own comparison of out…read morethe door prices. The salesman was disgusted I had a paper with me and gave me attitude. I said to myself - NOPE!

Go anywhere else. Literally anywhere…read more From dealer markups to deceptive service department this place is the worst around. Even with their entire front lot being filled with only Tacomas and Tundras they refuse to remove these absurd dealer markups. The service department is even worse. I had a 2022 Sienna with a nail in the tire in the tread. They said I needed 4 new tires for that car with only 15,000 miles because it was "unsafe". I wasn't about to spend 1k on new tires so I took it to a reputable tire shop and he said that the nail hadn't punctured through and didn't even charge me for his time. I complained to the service manager because my tire on my Tacoma was replaced earlier that week because it was also deemed irreparable and was given a complimentary oil change (which I never used, but the gesture was appreciated). Fast forward a year from then and I decided to try the service department one last time. I needed spark plugs, emailed and called the service manager multiple times but got no response. I ended up going to Morristown Toyota for the spark plugs and was much more pleased with their communication. I'd rather take the 30 minute drive to Morristown than 2 minutes down the road to Glen.

I brought one a car from M&P over a decade ago and while they are good for fist time buyers who…read morehave shoddy credit, the experience won't come without some caveats. They will get you a loan but it might likely be predatory. Pay on time for a year then refi w/a reputable financial institution. Good luck!

I leased a Lexus truck unfortunately i was taken back into custody so i informed M&P autos i will…read morebe a week late on my first payment. They claimed they understood but wanted me to park my truck at their dealership claiming because the car wasn't registered. I literally just received the registration in the mail and was given 2 weeks to register it as you would know i had temp tags. Long story short i traded in my C300 2016 Mercedes Benz as apart of my down payment in which the transmission was going. I was told i had three options to either receive a check for the difference in the damages M&P Auto fixed on the C300 or i could pay the Repo tab as well as the first car payment including remainder of down payment, or i could pay 4,200 for them to release my C300 2016 to me fixed. "Boy" was that a lie! they held my car for 47 days until i was released i brought another gentlemen with me so they could find out excatly the break down of the repairs that were done as well as to why i am paying 4200 for a car i own out right. i was screamed at by the owner and the guy who sold me the lexus truck to begin with. Treated completely disrespectfully. NOT the same treatment that i received when initially meeting the owner Muhamad and the sales guy Eric. I choose to leave and not go back and forth i was then sent a text that i would be charged now everyday that my car is on their lot waiting on my decision out of my three options. i NO longer wanted any parts of their vehicles, so i paid 4200 with no explanation on what was fixed nor a print out nor a legit receipt. i have pictures of Water in my trunk upon getting my car returned they even "claim" they forgot to give me my title back" the AC wasnt working once i got my car either. When i gave them my C300 the only issue was my transmission my sunroom was jammed and my driver seat had a rip. Once returned AC didnt work Water was in my trunk like under where the spare tired would be. I still have NO idea what i paid 4200 for. The customer service is horrible the way their sales is ran is uncanny. HORRIBLE EXPERIENCE

For some reason I'm hesitant to give such a high rating for this place because of all of the awful…read morereviews. But I'm going to base this solely on my experiences which have been pleasant. PROS: - Courtesy Shuttle Service (they take you to and from work or home while your car is being serviced) - Wash/vacuum car after every service (mine didn't look too washed, but it was definitely vacuumed) - Free WiFi in service center while you're waiting - Free tow within 15 miles - Offer loaner vehicles for free when your car gets serviced - Service has always been friendly when I've gone I bought my Volkswagen new in 2013 (though not from Jack Daniels) so all the services are covered by VW. I drop my car off and they service it every 10,000 miles free. At Jack Daniels, they have a courtesy shuttle service (within 15 miles) so I'm able to drop my car off and they take me and pick me up from work to get back to my car! Wonderful! Because of the shuttle service I don't know how long the services usually take. They call me when the car is ready and I can pick it up whenever. I have not used the return service because a coworker has driven me to Jack Daniels to get my car both times but the shuttle that takes me to work has been great. I'm usually at JD for no more than 15 minutes. When I pick my car up it is vacuumed and clean!

I'd give a 0 if I could. I had a transmission problem on my new Tiguan VW. I leased it from their…read moreParamus dealership. It has 2,000 miles. I bought it to the VW location in Fair LawnNJ for repair. "The service advisor" didn't return my 5 calls. They lie. Then lie Then lie. They're nice when you buying or leasing the car. After that. They don't want to know you When there's a problem. If you want to be disrespected, then go to Jack Daniels!

"I had an amazing experience at Adams Auto Group 2 in New Jersey! This is actually my 2nd time…read morebuying a car from them, and they never disappoint. If you are looking for a vehicle, you have to go see Christian Acosta. He was incredibly nice, upfront, and honest from the start. He helped me find a car that fit my budget perfectly and was always quick to get back to me. Also, a huge shout-out to my guy in the Finance Department-he really made the magic happen and got the deal closed fast! It was a seamless, no-hassle process from start to finish. This team really knows how to take care of people in 2026. If you want it done right, ask for Christian!"

Drove 60 miles to Adam's Auto group in Little Ferry, NJ to see a 2018 Land Rover Discover I planned…read moreto buy my daughter. Didn't call before coming, which was an issue because the car was not at that location but at their other facility in Paterson, NJ 20 mins away. I should have gone back home but I kept on course. Once there, George greeted me and let me check out the car.The sales sticker was in the window for $16,789 which is what was listed on CarGurus. There were multiple scratches around the car and a 3-4 inch deep scratch with a dent on the roof that he claimed was likely due to a tree falling on it. The inner cover to the rear hatch was detached as well so He quickly explained that the car was about to be serviced and said it wasn't ready to be sold. I asked why was it being advertised and he said the deal could still be done but the car had to be repaired first. I asked if the price could come down & he tells me the price is based on financing only because they make more money that way. I was paying in cash so he said I can't get that price and it would be much higher. He shows me fine print from their website and I counter that I found the car on CarGurus. 'That's just a 3rd party place for us to advertise. The price will be higher if you pay cash.' I walked out!! Bait and switch. Fraudulent practices, and crappy dealership.

Can not get in touch with the owner And I paid him to tag and title my car for me. paid for it and…read moreall now my tags expire in two days and no one is answering the phones. It seems they are playing a game. Does anyone know what I can do?

Owner is a very honest person. He goes above and beyond. You want a quality, pre-owned car? Get in…read moretouch with Hawthorne Auto Sales, LLC!

We purchased a 2010 Subaru Forester from Apex Motors (Farman Motors LLC) while relocating as a…read moremilitary family. When we inquired about the condition of the vehicle before purchase, the dealership stated it was in good condition and the contract specifically claimed "no known faults." Upon delivery, the vehicle immediately showed loud metal-on-metal rattling and brake lock-up. A certified mechanic diagnosed over $6,600 in immediate repairs -- including critical steering, brake, and suspension issues. These were not minor or age-related problems, but they're critical safety issues that would have been apparent to anyone who started the car, let alone a dealer who had it for 6 months. We offered an extremely fair resolution and tried to handle the situation directly, but after initially replying, the dealership ghosted us and stopped responding altogether once we provided documentation and asked them to make it right. We have since filed formal complaints, as this is exactly the kind of experience people worry about when buying used cars. We strongly advise caution when dealing with this business, their paperwork says one thing, but the reality was something else entirely. We've documented everything and are happy to share details with anyone considering buying from this dealership.

I called about an Audi SUV. I spoke to a salesman who is absolutely clueless, had no experience and…read morecould not understand specifically everything I was looking to do in the questions I was asking.

Very bad business , they sold me a broken down car , ripped my interior fixing the car and never…read morefixed it , had my car for 3 months in there facility repairing it to only get it back still messed up , there very unorganized to , I will be taking them to court