For some reason I'm hesitant to give such a high rating for this place because of all of the awful reviews. But I'm going to base this solely on my experiences which have been pleasant. PROS: - Courtesy Shuttle Service (they take you to and from work or home while your car is being serviced) - Wash/vacuum car after every service (mine didn't look too washed, but it was definitely vacuumed) - Free WiFi in service center while you're waiting - Free tow within 15 miles - Offer loaner vehicles for free when your car gets serviced - Service has always been friendly when I've gone I bought my Volkswagen new in 2013 (though not from Jack Daniels) so all the services are covered by VW. I drop my car off and they service it every 10,000 miles free. At Jack Daniels, they have a courtesy shuttle service (within 15 miles) so I'm able to drop my car off and they take me and pick me up from work to get back to my car! Wonderful! Because of the shuttle service I don't know how long the services usually take. They call me when the car is ready and I can pick it up whenever. I have not used the return service because a coworker has driven me to Jack Daniels to get my car both times but the shuttle that takes me to work has been great. I'm usually at JD for no more than 15 minutes. When I pick my car up it is vacuumed and clean! read more

I'd give a 0 if I could. I had a transmission problem on my new Tiguan VW. I leased it from their Paramus dealership. It has 2,000 miles. I bought it to the VW location in Fair LawnNJ for repair. "The service advisor" didn't return my 5 calls. They lie. Then lie Then lie. They're nice when you buying or leasing the car. After that. They don't want to know you When there's a problem. If you want to be disrespected, then go to Jack Daniels! read more

If I could give Jack Daniel's Kia a zero rating I would. Ive lost my trust in this dealership after it put my 2 girls in harms way on 2 occasions almost getting them killed on the highway. The car stalled on the highway rt 23northbound and was towed to Jack Daniel's Kia. After some investigation I found the vin# for my car was a part of a class action law suit for engine problems and engine oil leakage &replacement. But, they didn't make it easy . I had to find all of my oil changes etc even after contacting corporate which said its a part of it. But, I found all the records I could to satisfy them to get it approved. They replaced the engine , but still tried to place blame on someone else. They said whoever replaced the 1st engine used silicone to fix the hose that connects the washer fluid to the engine. I told them well that would be JackDaniels Kia. They denied doing the 1st engine replacement. So ,I did my investigation and went to another dealership who told me that they Jack Daniel's Kia had indeed replaced the 1st engine. So , why lie??? Then after they replaced the engine and we picked up the car my girls were on the highway and we're almost killed by oncoming traffic because the car stalled and would not start causing vehicles to almost hit them . Trucks etc. Their excuse was they forgot to attach the harness / clips to the engine. After they did this , they gave us back the car saying the car was good 2 days later the car stalled the engine stopped they almost get hit on rt 23 by a Mack truck once again its towed to Jack Daniel's Kia this time they say the car needs coils I say ok that was $897. So , between the tows to the shop and the repairs im at about $1400. Now they can't seem to get the error codes to go off . They tell me its going to be another $1600 but can't give me the parts or labor for this . But , its $1600. Christmas and New Years have pasted and this is their solution. I tried to talk to Jason luzzi but hes not available even when hes in the office to help a customer. I had enough of dealing with Charlie Mejia so I had my vehicle towed from Jack Daniel's Kia to a dealership who cared about their customers and were available to speak to them when there was a problem. After 2 weeks my car was diagnosed a plan was made and shortly after that it was fixed. My car was sent from Jack Daniel's Kia with a dagerous gasoline leak to name just one of the dangerous issues they left the car with. But, checked off as safe. It's sad when a dealership doesnt give 2 cents about its customers . Yet they sit in an office making big bucks to go off running personal errands and doing whatever they want .You got that position because at one time you cared about your job. NOW ITS JUST A PAY CHECK. BUT, MY GIRLS LIVES ARE IMPORTANT TO ME. RIVERDALE KIA UNDERSTOOD THE ASSIGNMENT. I TRUST RIVERDALE KIA . Jack Daniel's Kia you have lost your reason for being in business. Without the customers you are NOTHING !!!! REMEMBER THAT !!!! JASON remember to return calls too. I know im only one customer you dont need me. But, they will hear my voice wherever I go and on every Social platform im on. Don't trust Jack Daniel's Kia you will be putting your life and the life of your love ones at risk if you do. My experience was TERRIFYING!! read more

Beware of buying a vehicle from Jack Daniels of Kia dealership. I brought a vehicle on 7/05/2025. The vehicle gave me problems the same day i drove it off the lot. The first problem was O2 sensor issue. Then come to find out the vehicle needed a new engine. The general manager of sales assured me that i would get a brand new engine within a couple of weeks. They gave a loaner that was a piece of crap. I had to go back to get another loaner. It is six months later and i still haven't received my vehicle that i purchased from them. The general manager of sales, wants me to give them $1,500 for an engine. On a vehicle that was in my driveway for only 4 days. When I called the service department no one ever called to let me know what was going on with my vehicle. Now that they want their loaner back, now they are calling me. Six months of this crap. Diana D. read more

If I could give this place ZERO Stars I would! I had to find a VW dealer as I have a VW Jetta Tdi with a check engine light. I knew in advance what the problem was (DPF + EGR issues) and I made an appointment one week in advance. The service center didn't even LOOK at my car until 3 days later. They kept telling me that they were backed up with other vehicles and would get to it the next day. After the 3rd of waiting, I argued that I would not be paying their $190 diagnostic fee because I needed my car back. Magically after I said that, my car was seen by a technician. Of course, typical of most dealerships, they wanted to replace all the things wrong with my 15 year old car and charge me thousands of dollars. I declined, but knew that I would have to eat the $190 diagnostic fee. Though I was not happy paying a fee for nothing, I at least knew I would have a detailed invoice of what repairs I needed to get done to avoid paying another diagnostic fee with another VW Dealer. When I go in to pick up my car, I find that they've charged me an additional "environmental fee" of $13.23 AND they want to charge me a 2.5% credit card processing fee. I complained and fought with the manager - Adrian Bordone - that this was unacceptable and poor customer service. There was no sign anywhere on the premises disclosing a 2.5% processing fee AND I was paying by Debit Card which they were absolutely NOT supposed to charge a fee against as it violates Visa Rules and Regulations (I used to work at a bank and handle merchant processing.) They refused to reimburse me or do anything and simply said "that's what we charge." This service center is a SCAM and I am filing a formal complaint with the New Jersey Consumer Affairs and Visa. I do NOT recommend anyone go to this place for any type of repair work as they are SHADY and have Horrible customer service. read more

Jack Daniel's service center is crap and sucks, month out for them to see my daughter's car! I knew it was a mistake buying another car from there , 12 years ago I made the mistake and sadly I made it again! read more

Not a good place to buy a car....they lie to you....rope you in with bs prices....then they fk u Plenty other dealerships out there. ..don't spend your hard earned money here read more

Jack Daniels Motors - They email me this car with price......but when you want to buy they ask for over 7000 more Go elsewhere False advertising - Car Dealers Near Me - Fair Lawn, New Jersey

I only had one experience with Jack Daniels Motor and I'm surprised to see so many negative reviews. I was due for an oil change and my local mechanic was charging me $120 for an oil change, which I thought was really high. I called Jack Daniels Service and they were able to get me an appointment the next day and save me a good amount of money. They were very friendly and courteous. I had my oil change done in 1.5 hours. I waited in the lobby and just watched TV. Alexis is great to work with as she gave excellent customer service and scheduled an appointment for me to come back for some minor repairs. read more

I don't even know where to start with this nightmare of an experience. The issue with my car was NOT something VW is responsible for, just to get that out of the way. It was weather related but considered "outside influence" which I understand does not at all have to do with VW or Jack Daniels. My issue is with the horrific customer experience. Once the advisor (named Lexis, I think?) had learned about the damages on my engine she called me and said "I've been cringing all day thinking about calling you." That was her method of greeting me to break the news that my car had nearly $3000 worth of damages. It really set the tone for the conversation. I was obviously taken back by the news (at this time I had no idea why my car had stopped operating properly) and when I questioned why I was made responsible for the damages on the car, she abrasively questioned me with "How is it Volkswagens fault that you got water in your fuel tank?".....umm I didn't know how it got there in the first place so how do you expect a customer with 0 knowledge about cars to respond to that? Hey, Jack Daniels, how about some empathy training for your staff? It would go a long way since you're dealing with machines that are $25k+. On my next call I spoke to a manager and requested to not speak with the other young lady again, as her abrupt and accusatory attitude added an additional layer of stress for me during a time that was obviously challenging to begin with. Once I spoke to the manager, Joe, he was nice, but led me astray in coming to a resolution for my issue. At no point did he recommend addressing this issue with my car insurer. I don't feel that this is his responsibility but if you're a manager of a team of advisors, you wouldn't you assume that they would advise me to resolving this issue in a way that was most proper and accommodating? Nope, not at Jack Daniels. They want you to pay with money and frustration. And they cash the latter in with no hesitation. Aside from this nightmare, they had my car for a month (insurance related issues, hardly Jack Daniels fault to be fair in this situation.) however, it's clear that not only did they fail to train their team on empathizing with their customers, but they also failed to teach them how to return a phone call. Joe and Vincent, both managers, committed to calling me back a number of times during this journey to fill me in on the details of my $32,000 product that they're responsible for supporting, but failed to return any of my phone calls. I genuinely believe that they were punishing me for not wanting to work with the rude young lady that had initially contacted me. Jack Daniels does a fine job of perpetuating the stereotype of sleazy, backwards, opportunistic car dealers/service centers. The only thing I left with was a learning experience. I learned a great deal of patience and I learned that I should go anywhere else to have my inevitable issues resolved in the future. I had 100% set my mind on leasing my next VW from Jack Daniels on 208 after Lexis low key trashed Joe Heidt when I first met her, so I can say I'm thankful for one thing, the warning signs they've provided that will keep me far away from any Jack Daniels dealerships in the future. Good riddance. *Quick edit* the lady Anna, who I believe is a customer service representative, was very nice all of the time. She appears to have a natural ability to empathize and I want to give her some love for actually aligning with my frustrations. So, Anna, if you're reading this, the one star that yelp forces me to give Jack Daniels goes to you, the zero stars go to everyone else. read more

This company stole $211 from me, I would NOT recommended using them for any reason, steer clear! I bought a brand new VW Atlas from Jack Daniels in August of 2018. In February of 2019 I brought the car in to be serviced and drove a loaner car home for the night. I live about ten miles from the service department location, drove straight home and the car sat in my driveway in suburban N.J. for the night. The next morning I drove the car back to the dealership, picked up my car and all was well- or so I thought. A few weeks later I received a charge on my credit card from the dealership for $211. No explanation or phone call, just the charge. When I called to complain, I was told the charge was for an overnight parking ticket in NYC that we had received. I said that's impossible, the car was in my driveway all night in N.j. I was then told the woman who takes care of that is not there and she will get back to me. She did not get back to me, so I called again the following week and received the same answer. My husband and I began taking turns calling for several weeks and were continually told the woman who could help us was not in the office. Finally after a few months (yes, months!) we got a hold of someone who let us know yes in fact, we were charged in ERROR and it was actually another customer who received the ticket. We will received the money back on our credit card by the end of the week. No refund issued, called the following week, again told it was coming. Again no refund, called the following week, and the woman who couldn't help was not in again. The run around began again and no one knew what was going on. This went on throughout the spring as we continued to call, and were told the money was coming. By the end of spring the story changed, and now we were going to receive a refund via check since too much time had passed. I confirmed my address and was told the check is on the way. Again no check, calling every week to find out the status, only to be told I would receive a call back with an answer. I never received a call back. Finally in the beginning of July (FIVE months after being promised the $211 that was stolen from me) I brought the car back to be services due to a recall. This time I spoke with a manager, Joseph Stuetz, who essentially blamed a changeover in corporate and apologized profusely. He said he would personally take car of getting me my money back. I received no money. I followed up weekly, maintaining a positive and polite attitude. Mr. Stuetz returned one call, apologetically promising my money was on its way. He then passed me off to one of the company's customer service representatives, who insisted she would get to the bottom of the issue and provide the payment. It is now September 18, I was emailed a check request dated 9/10/19 for the money owed to me. My husband visited the dealership today to fix and issue with the car and was told we will now get a service credit rather than refund. I have never in my life received such poor customer service. This company STOLE money from its customer. That is no way to run a business. I would NOT recommended buying a car or bringing a car to this awful facility. The company and the people who work there are unprofessional, immoral thieves. read more

Jack Daniels Motors - This was emailed to me, but I never received the money. They stole $211. - Car Dealers Near Me - Fair Lawn, New Jersey

Unfortunately, if you deal with Jack Daniels Volkswagen Dealership / Service, be aware that you will be charged a fee to sit and discuss simple interest rates for a possible lease-buy out. Paul (salesman) failed to inform me that there was a $189 fee associated with the safety inspection; he told me I needed to discuss any numbers with him in person. He also refused to discuss any numbers over the phone and reiterated that I needed to come in person. During the process, they assumed many things without asking me. They added various items without questioning whether I wanted them or needed them (certification of the car, gap insurance, etching, etc.), making the entire feel very condescending. After a gruesome two hours of back and forth, they drove me back to the service department since they made no effort in bringing my car back to the dealership. The service department then required me to pay $189 for the safety inspection that they suggested I get and made it sound like a courtesy inspection since no one ever mentioned a fee, nor did I agree to sign a document beforehand. No one mentioned this fee during all the phone calls, emails (not once). The Jack Daniels service department also failed to provide me with a quoted invoice as I dropped it off to warn me or make me aware of a fee. I spoke to the salesperson, manager, general manager, and they all lied, saying that I was made aware of the fee. No one in their right mind will sit with a dealership to discuss interest rates that I insisted on getting over the phone for $189. In the end, the best they could do for me was give me a discount and pocket $150 out of my hard-earn salary. read more

Had a very disturbing experience with Jack Daniels Volkswagen. Salesman presents 1 deal and end end up with another. Customer service is lacking. Never will do business again. Be very careful. I would really think twice before engaging in a car deal with this dealership. Extremely dissatisfied at the dealership management and the overall customer service.... Go elsewhere... read more

Once again the Jack Daniels Service Department is a complete failure! I lease a new Kia from them and after they prep the car for delivery a scratch on the door is brought to my attention. The sales guy said no problem bring it over to the service center for repair free of charge at your earliest convenience and take a free courtesy car for a few days, It's a nice new Optima decked out with the performance package fully loaded as I approach theres a large dent in the rear quarter so I turn around and go back inside and say "you guys know that car was in an accident right?" Oh yeah we know no problem just bring it back with the same amount of fuel as it has in it now it's fine... oooooK! Jump in fire it up and check the fuel which is about 1/8 of a tank. Now I go back in again and inform them the fuel level is low, they say oh ok. I used this car to commute to work for two days down the NJTPK untill Friday night when my wife and I are going out for cocktails, she gets in the passenger side pulls the door closed and from the well in the interior door pull, voilà an empty $20 bag of weed with some residual still inside, whats this she asks? I'm like you got to be kidding, these assholes lent me a car and didn't clean it out. I chuck the bag and go about my business after a brief search of other areas of the vehicle comes up clean. The next morning I take a ride over the inform them of the situation and the rep who loaned me the car was blowing it off saying "Don't worry they could never bust you for that it's a loaner" Seriously guy? your a fucking idiot. I have a class A CDL with hazmat and tanker endorsements, this licence is my livelihood how could you be so cavalier! Now I'm done dealing with this guy and ask to speak to the manager same response, "sorry about that I'll check and see who had that car last," then silence as he blew me off. I need this car to get around so I contact my salesman and tell him the story he assures me that he will bring this to the attention of the GM of the dealership and be back in touch nothing, not a word! This place has a F rating with the BBB for a reason, stay away! UNFREKINBELIEVABLE! BSE39 read more

Jack Daniels Motors - Banged Up Drug Mule - Car Dealers Near Me - Fair Lawn, New Jersey

BUY A CAR HERE from SPIRO Milliaressis - 201-796-8500 X1107, the service is excellent and the employees are even better!!! I was searching for a CPO Audi and was in NYC, so I reached out to many of the local dealerships. I had to call John (the Internet manager) twice, and he then connected me with Spiro. The car I was looking at on the web was SOLD, but he found another that met my requirements while I was on the phone, and told me he wanted to sell it tonight. I had heard that from many other dealerships and thought this was BS also, but it was not. We worked together to get to a fair price (Spiro started high and I started low) and let me know he had to get it approved. He did and called me right back, and made arrangements to pick me up at the subway stop by the George Washington Bridge. He drove me to the dealership, and showed me the car (there were probably 5 guys working on detailing it). It was clean, in good condition, and looked great. I test drove it, he showed me how everything worked, completed the paperwork, and I drove it back to Chicago. I really enjoyed spending time with Spiro, as I said he was fair and knowledgeable. He is also a funny person. Everyone I worked with at the dealership was GREAT, and I only wish I lived near by because I would definitely go here for service. Well done!!! read more

James is a horrible mechanic. He holds your car in the shop for 2-3 weeks and no work gets done. You have to keep calling to remind him. He then adds over 3k in car parts that the vehicle does not need. When you approach him about it, he gets rude and nasty. He likes to say, other clients pay for it without a problem. Why would I pay you double for the price of car parts, when Audi sells the parts online for less? He then tells me i should be grateful for a loaner. Ill take my business elsewhere and make sure i let people know not to go to this dealership again. read more

The most unprofessional run dealership I have ever been to! If I could give no stars or a negative Five that would be fitting..The GM Is so distasteful to say the least.. He was argumentive and obnoxiously rude...The Owner should have his whole company attend classes to learn about what it takes to have great customer service! Great, not good,not fair but great..you may even see your business florish with improvement....for starters get rid of the GM... read more

Until now I came here twice for regular stuff like basic oil change and tire check... oil service was ok...when they quoted me for the tires I think they thought it's written on my face 'Stupid'... because I am a girl.. but I owned multiple VW in the past and fortunately when I lived in Europe the guys from an authorized Audi/VW service were the coolest guys ever, explained to me a lot of things.. Anyways this service will overprice labor and parts compared to any other VW service in the area... it's annoying how they can still get away with this.. they won't help the customer they will try to get out of the customer as much money as they can. So be aware, ask them about the cost of the parts, labor and everything and compare their costs with other services or Store that sells OEM parts Conclusion: - will never ever go back to Jack Daniels service in Fair Lawn read more

Terrible service manager was extremely rude. Place is a mess no one cares about selling you a car. Manager needs to quit for me to come back. read more

I would leave 0 stars if I could- actually I would tell everyone considering to buy a Volkswagon vehicle to really think about it just because of my experience I've had with mine since leasing it a year and half ago . 2018 Tiguan owners- if you have the same issues, you are not alone! Start off from day 1, dealership told me my license plate should take around 1-2 weeks to get there and they would give me a ring.. 29 days later I CALL to ask if my plate had arrived and was told "oh yea it's been here" .....my response was "were you guys ever planning on letting me know?" Or were they waiting for the police to pull me over for expired plates? First issue was this unrelenting rattling noise that I gave my car in for at this service center- was told it would take 2 days- was no old enough for a loaner car- IT TOOK 10 days- 10 days trying to get an update for my car but just told lies each time- given my car back dirtier than I have it in (finger printers on the roof liner) AND my sunroof lights removed without even warning me (granted there was a recall? but hey- let me know I didn't even know there was one) they offered me a free detailing so, shockingly they did one thing right. second issue- on a random winter day my car warned that my Coolant was low- my car was barely a year old- TURNS OUT- tiguans are delivered to dealerships with low coolant levels and we aren't warned about this- so thanks for wasting my time again and making me go to the service center for this. Third most recent issue- MY ROOF IS LEAKING WATER! Here's the best part- I called to make an appointment, I told myself I would never go back to Fair Lawn service center however it was going to be a Rainy week and my roof was leaking literally droplets of water on to my seats and dashboard. ANYWAY- I called- made an appointment, was promised a loaner- was told they would order parts for the outstanding new recalls, but guess what! I get to the service center 8:30 a.m on a Tuesday like I was told- AND HAVE NO APPOINTMENT IN THE SYSTEM!!!!!! I literally wasted my time to get there to be told they couldn't give me a loaner for another week, and I was just never in the system for any appointment. I am a respectful person, I never speak with attitude toward people working in customer service but my god, when I say I was mad- I WAS MAD and made sure they knew. How could a company be so irresponsible? Get new management of you need read more

I leased two cars from here in July for two of our 6 kids. They were suppose to pay off my Suburbans over milege charge. They did not. I have text and proof from the sales agent but unfortunately the sales rep and finance manager all left and went to a different dealer. After phone cslls and faxes with proof...I am stuck with a $1600 bill. It is not a huge amount but very unprofessional and shady. Same because we have four more children who will need cars! We will never go back. read more

Stay away! Don't service your car here and think twice before buying a new car from this dealer! I had my Porsche Cayenne towed here because it was stalling. The service rep was extremely friendly as always and gave me a great loaner car. After a day, the friendly service rep (Brooks) called me to tell me that the labor alone to diagnose the problem with May car was going to take ten hours and would cost $1600+ dollars. How the Fxxx can a service department tell, in advance, how long it's going to take to figure out what's wrong? This is totally ridiculous. What if it's the first thing they try works and they only seen one hour. Does anyone believe they will credit you back the other nine hours? A responsible dealer might tell a customer that a problem may be difficult to diagnose and may take hours to diagnose. Only a psychic, and a criminal, can tell you how long the discovery phase of problem solving will take. Again. $1600 to figure out what's wrong? Really? read more

This review is for a Jack Daniels used car purchase and my overall Jack Daniels experience which included the Audi service center: Bought Audi from Jack Daniel's 'used car super center' (in their Kia dealership). Car was stated to have just been 'serviced' and 'fully checked out'. They also sell ALL used cars 'as is' with only a power train warranty. I took car to get oil change (like I do with all used cars)...oil came out dark brown and oil filter was filthy. Air filter was dirty as well. Hmmm, strange occurrence on a 'just serviced' car, no? It got worse from there... 100 miles later the car developed a pretty heavy steering fluid leak. I took vehicle to Jack Daniels service and after two days of waiting for diagnosis, they quoted me around $3000 for what amounted almost a full replacement of most of the steering components. When I indicated that I had purchased the car a few days earlier, they shrugged and said 'no warranty'. I retrieved my car back and had it fixed elsewhere for $2000. Mike was my contact there and he was nice...I feel bad for him that he works for a company such as this one. I will never spend another dime with Jack Daniels and if I can stop anyone else from making the mistake I did, writing this will have been worth it. This same message will go out to my broader social network. I get that the car I bought was used and 'as is'. If that's the case though, don't flat out lie to me and tell me you 'serviced' it and 'fixed anything that needed to be fixed'. The flat out lie is what I take issue with and not that the steering started leaking. This is the kind of dealer that gives used car dealers a bad name and repeat business or word of mouth seems to hold no importance to them...'serviced' seems to be synonymous with 'detailed' in their eyes since the car was very nicely cleaned when I got it. Buyer beware...you have been warned. read more

I. Don't understand the rating here. I live 40 minutes away and will only go here! I get the BEST SERVICE! The service manager Blanca... is the politest Service Manager ever! I will follow her to any Audi dealer she is at.. Thank you Blanca S. read more

I ordered a key pop for my car 1.5 months ago. So i gave them calls multiple times to ask status, and they once incorrectly told me that the key arrived so I went to the center, but actually the key wasn't arrived. In addition, whenever I called them either they don't know whats going on about the order, promised me to call me back, no calls returned. I am not sure what kind if system, policy they have to track those key order. Beware that I paid then $150+ for key pop but they don't even know the order status. Such a worst business and recommend no one about this service center. read more

Where do I begin.... whatever you do folks, stay away from this place. I came in because my car had multiple issues -- engine, a/c, battery, etc. I've been a Volkswagen owner for over 10 years now and I think enough is enough. Switching to a different car. This place is a rip off, scam, whatever adjective you wanna use to call it. Save yourself the stress, anxiety and just find a privately owned small auto repair shop that will do it for half the price. Literally. Let me tell you about my experience briefly. So I'm told it's going to cost me $995.04. The day I pick up my vehicle I pay $1035. I ask why the extra $40 and of course the receptionist is clueless. No organization, no communication, nothing. I ended up paying for it and leaving. Ever get that feeling where you just wanna pay for something, leave and never ever come back? That's how I felt. Pricing is a scam. I was told by my buddy a day after that he could've done everything they did (throttle cleaning, replacing sensors) for half the price ($500) guys sensors are $50 each and a throttle cleaning is a simple wipe down -- takes about a half hour. I'm stupid and don't know about cars too much so you live and you learn. I'm just trying to save you guys from wasting money here. $700 for labor? Really? Incredible. I'm just at a loss for words. My car doesn't really feel any different, there's just no check engine light. Lol AVOID THIS PLACE. Hopefully this review helped. read more

I had an excellent experience here buying a new car. Amazing customer service. Everyone was so friendly. Good selection of cars and salesmen are very knowledgeable. Ross Marshall was my point of contact. I felt very comfortable with him. He made the buying process easy and uncomplicated. I highly recommend them to anyone who is in the market for buying a new car. read more

I will never again go to Jack Daniels Motors: Jack Daniels Motor scheduled the service on my VW Tiguan with two days in advance, March 4th 2017. The car was dropped off as scheduled and my nightmares begin. Their service representative Michelle, gave me a run around with excuses and the car was not ready as promised by the end of the day. I left the car for one more day, giving then a second chance to get it done. Guess what, on Monday March 6, 2017....the car was still not even looked by the end of the second day! Besides that, Michelle is an obnoxious, rude and arrogant person. The manager of the service dept. was called in and offered me a loaner and a 20% discount for service that they never even gave an estimate for...because the car was not even checked. After my refusal to accept their excuses, they gave me my car back and I found another place to take care of my VW Tiguan. Please do yourself a favor DO NOT GO JACK DANIELS MOTORS....IT IS A NIGHTMARE! read more

Great place! Excellent Customer Service!! Very nice waiting area with free snacks, beverages and wifi. Was very impressed!! My one issue, their Kia service area was actually in the VW Service area and there was no signage at the Kia Service area to communicate that. My initial thought was that it was closed, I went to the parts place around the corner and stand in line for about 10 mins for them to tell me to go to the VW Service Center. Other than that, it was a great experience and I will certainly be bringing my Kia Soul here for further services. read more

I bought my Kia in December and have been to the service station 3 times (nothing bad). Every time it been here I have always been met with prompt and courteous service from these guys. And what's more important... they always take the time to answer my questions. Vince is always very accommodating and ready with a quick joke or story. Thanks Kia. read more

Not properly trained/educated employees. Worst experience ever and will not be any worse anywhere else. WORST. Just don't go if you don't want to ruin your whole day. read more

Do Not Do Business With This Dealership - They Are Fraudulent!!. My 18 year old son and I leased a 2021 Kia K5 on 10/9/20 from the Jack Daniels dealership in Fairlawn, New Jersey. This was a significant event for my son as he worked 3 years during high school to save enough money to lease this car. The lease for this vehicle included a $500 rebate for which we qualified because there was a 2020 Toyota Camry in our household at the time of the lease that was leased on 9/29/20 (10 days prior to the Kia lease). Evidence of this Toyota lease was provided to our sales rep (Wil Ihmaid) at the dealership at the point of sale. Instead of our sales person (Wil Ihmaid) deducting the $500 rebate at the time of sale, he said he would submit it on our behalf and it would take a few weeks. It was supposed to be deducted at the point of sale, but the dealership did not do it then, and it was never submitted on our behalf. I followed-up countless times in person, via email and phone, with Wil and the Manager, Reiner Basulto, and everyone refused to acknowledge that I was owed a rebate. On multiple times, I provided the Toyota registration, but they refused to accept it and also denied I provided it to them (even though I have emails as proof in addition to providing it in person at the point of sale. This was a "breach of contract". I informed then I would sue them if they refused to give us the rebate for which we were entitled and they laughed. In addition, the dealership refused to provide me/son with the permanent license plates for this vehicle when they arrived at the dealership 6 weeks later. I called, emailed and went to the dealership to follow-up countless times. On November 23rd, I went to the dealership and they claimed they had the plates and refused to give them to me. I contacted the police at that moment and they arrived and was able to obtain my permanent license plates the dealership was intentionally holding and not giving to me/son. Earlier this year, my case was heard in small claims court. The Manager, Reiner Basulto, represented the dealership in the case and continuously lied under oath during the case. As a result, I received the money for the rebate. When I went to the dealership to pick up the check, according to the terms of the court decision, Reiner again played games and refused to give me the check. Again, I had to call the police to come on site for support. I have supporting documentation and evidence to support all claims stated above. They are all real. Do Not Do Business with this dealership; they are fraudulent. I am not the first customer that had this experience. I have dealt with other KIA dealers in NJ and they are great! Nutley and Clifton. Please do not make the same mistake I did. read more

Got my VW serviced here , Everyone was super friendly, Snacks/ Coffee are in the waiting area. Highly recommended to Anyone . read more

The motorsports manager Frank is your typical unethical businessman. he WILL screw you over. not only did he practically rob me, but as a result of some complications he voided my warranty and did not even make me aware of this. Flagged my car with TD1(voids warranty) and put the blame on someone else. i can smell the BS on him. do not go here they dont deserve your business read more

Terrible business practice. Traded our 2013 leased KIA for a 2016 KIA on April 22nd 2017. Told by our salesman and Finance we were no longer responsible for 2013 lease payments; in fact our salesman told us we would be reimbursed for our May 2017 made on the 2013 KIA. Friday, Nov 3 collection agency calls asking us to pay for the last two months on the car we turned in on April 22. Why bring in a lease car early; start a NEW lease and then pay have 2 lease payments; one for a car no longer in our possession. In fact the Finance Manager told us Friday, our car was bought and re-sold by Jack Daniels before our June lease ended. J.P., General Manager has sent rude and unprofessional emails. Needless to say the two families who recommended Jack Daniels as well as mine will NO longer be using Jack Daniels to purchase or lease any additional vehicles. read more

If I could give them no stars I would.... Probably the worst service I've ever had! To start, I had my Touareg in twice because the AC started to smell like rotten eggs because the water had been sitting somewhere in the AC instead of draining out of the unit. After the first service, it still smelled and now the AC started draining inside my car. At the second service, they fixed the draining inside the car but never the ever growing smell. My answer to the issue still not being revolved was "we cleaned everything we can". Thanks JD. AND they returned my car with a broken door handle, passing it off as if it was loose....when it came off in my hand as I was closing my car door to leave I was shocked. They straight out LIED TO ME. They did tell me that they would fix it and would have to replace the entire panel, as you can't just order the handle. THEN THEY REPLACED JUST THE HANDLE and left the torn leather on each side of the handle. BUT WORST is they didn't align the cover panel over the window controls properly so the they now GET JAMMED and you can't even unlock the rear windows anymore because the button is jammed down under the panel. WHO PERFORMS SERVICE LIKE THAT??? They don't care. They want you to spend top dollar but don't give you top notch service. They followed up with a call if we were happy with the service and when I explained that we were absolutely NOT, the manager was supposed to call us but NEVER did. BAD BAD BAD SERVICE. I have three words FIND ANOTHER DEALER read more

I filed a complaint with BBB. I found out the Jack Daniels Audi service center has a F rating. I wish I had gone on the Better Business Bureau website and searched Jack Daniels Audi first. Jack Daniels Audi is a TERRIBLE business who does not care about their customers. read more

Please stay away from this place. I brought my car here when I needed serious work to my Audi A4. They fixed it for $2800 bucks! Then, literally 10 miles later the engine light came on and my car started shaking...brought it back and they said it's unrelated and now they want to charge me $1400 to tear it down and put it back together JUST to diagnose it! Unbelievable! Will be seeking legal actions shortly. PLEASE stay away from this place! if I could have given them negative stars I would have.. read more

Terrible service. My impression of Jack Daniels is: 1. They are interested in the customers before your purchase 2. They don't train their customer service staff in basic customer service. 2nd time in less than a week that I encountered the service department at Jack Daniels Audi in Paramus/ Fair lawn . Last week I called to request info on a tire warranty I purchased when I bought the car. I was about 60 miles from home with a damaged tire. It took them 5 hours!!!! To send find and send over the info. Yes force hours and no less than 5 calls. I started calling from my office at 10 am and then was told that any Audi service center would be able to pull up the info. Great, right? WRONG. Calls from the Bernardsville Audi service center to Jack Daniels were left equally unhelpful. "Yes she bought the car with us. But, We can't find the info on her tire warranty, but that doesn't mean that she doesn't have a tire warranty." ??? Also after numerous tries from both myself and the customer service rep at Bernardsville, I FINALLY Got the info and a scolding from the Jack Daniels in Paramus. Yes what's right. He yelled at me for calling their office and for waiting for the tire repair. "Why are you calling? The other rep should have called us." Yep. 5 hours of calls. Poor customer service and a scolding. That's what I'm paying for. Today, I brought in my car for the 35k service and literally encountered 5 employees and was not acknowledged by not a one. Freddie worked out my paperwork and took my keys but never said "hello" "good morning" "how you doing" or any of the basic acknowledgment you would expect from a service center. Then he printed out the inspection agreement but excluded the 35k service. When I reminded him, he casually said, "ok sign here, I'll add the service later." Um, no, print, give me a time and cost estimate, please. Unfortunately I can't comment on the other man who gave me the paperwork for the loaner because he never said hello or told me his name, he just grunted. Bottom line, the folks are rude, unhelpful and borderline aggressive towards their customers. Buy and service your car elsewhere. read more

"Zero stars" I was told that I needed a FULL (4x) set of brake pads AND rotors ("they were very grooved") for my car...for just $1000+. I went to replace them on my own (where I would've done all of it for $450), I found that every SINGLE one of them was in great condition (at least 1/4" left and the rotors untouched)!!! This was months ago and I'm still shocked and in full disbelief that they tried to rip me off so hard. I recently rechecked them & still have no plans to replace them anytime soon. Imagine all the people who they ARE able to defraud on a regular basis :-( and to top it off, the work they DID perform made my car even worse and I'm having corrected elsewhere. In addition to this ripoff, I've never spent LESS than 45 minutes inside this place to drop off or pick up a vehicle since the people are so slow and dumb the 2-3 times I've had to service my car here (my usual dealer didn't have a loaner in the timeframe I wanted). read more

I made an appointment for an software update, and I have been waiting for someone to service my car for over 45 minutes. I hate to leave and come back to wait endlessly on another day. Horrible customer service. read more