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    Jack Daniels Motors

    1.9 (79 reviews)
    Open 7:30 am - 4:00 pm

    Services - Jack Daniels Motors

    Check engine light

    Engine oil light diagnosis

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    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

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    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto brake repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    They email me this car with price......but when you want to buy they ask for over 7000 more Go elsewhere  False advertising

    Not a good place to buy a car....they lie to you....rope you in with bs prices....then they fk u Plenty other dealerships out there. ..don't spend your hard earned money here

    This was emailed to me, but I never received the money. They stole $211.
    Leela K.

    This company stole $211 from me, I would NOT recommended using them for any reason, steer clear! I bought a brand new VW Atlas from Jack Daniels in August of 2018. In February of 2019 I brought the car in to be serviced and drove a loaner car home for the night. I live about ten miles from the service department location, drove straight home and the car sat in my driveway in suburban N.J. for the night. The next morning I drove the car back to the dealership, picked up my car and all was well- or so I thought. A few weeks later I received a charge on my credit card from the dealership for $211. No explanation or phone call, just the charge. When I called to complain, I was told the charge was for an overnight parking ticket in NYC that we had received. I said that's impossible, the car was in my driveway all night in N.j. I was then told the woman who takes care of that is not there and she will get back to me. She did not get back to me, so I called again the following week and received the same answer. My husband and I began taking turns calling for several weeks and were continually told the woman who could help us was not in the office. Finally after a few months (yes, months!) we got a hold of someone who let us know yes in fact, we were charged in ERROR and it was actually another customer who received the ticket. We will received the money back on our credit card by the end of the week. No refund issued, called the following week, again told it was coming. Again no refund, called the following week, and the woman who couldn't help was not in again. The run around began again and no one knew what was going on. This went on throughout the spring as we continued to call, and were told the money was coming. By the end of spring the story changed, and now we were going to receive a refund via check since too much time had passed. I confirmed my address and was told the check is on the way. Again no check, calling every week to find out the status, only to be told I would receive a call back with an answer. I never received a call back. Finally in the beginning of July (FIVE months after being promised the $211 that was stolen from me) I brought the car back to be services due to a recall. This time I spoke with a manager, Joseph Stuetz, who essentially blamed a changeover in corporate and apologized profusely. He said he would personally take car of getting me my money back. I received no money. I followed up weekly, maintaining a positive and polite attitude. Mr. Stuetz returned one call, apologetically promising my money was on its way. He then passed me off to one of the company's customer service representatives, who insisted she would get to the bottom of the issue and provide the payment. It is now September 18, I was emailed a check request dated 9/10/19 for the money owed to me. My husband visited the dealership today to fix and issue with the car and was told we will now get a service credit rather than refund. I have never in my life received such poor customer service. This company STOLE money from its customer. That is no way to run a business. I would NOT recommended buying a car or bringing a car to this awful facility. The company and the people who work there are unprofessional, immoral thieves.

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    Page 1 of 2

    Ask the Community - Jack Daniels Motors

    Review Highlights - Jack Daniels Motors

    I had a really great experience buying my VW Jetta at Jack Daniels Motors.

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    Audi Paramus - A Jack Daniels Motors Company

    Audi Paramus - A Jack Daniels Motors Company

    2.3
    (89 reviews)

    I had an OK but not wonderful buying experience at this dealership. Kimberly, the sales rep was…read morereally on top of being in touch and that's actually the reason I thought to reach out to her about a car that wasn't even listed at her dealership, but had been listed at their Upper Saddle River location. Unlike the sales rep at Jack Daniel's Audi of Upper Saddle River, she seemed motivated to make the sale work and the car was close to what I'd been looking for. She was definitely more attentive to me _before_ I'd made it clear that I wanted the car, and nicer to me before I'd given them a cash down payment for 1/3 of the sale price--before I'd committed so decisively she had offered to come pick me up in Manhattan to go look at the car but after I made the down payment she was like, "my lot guy will drop you at the Ferry," eh. Not a huge deal but the feeling was a bit off, I had just spent 23K at their dealership. Andy, the finance manager was attentive and clear and very good about being detailed with things like the warranty and tire insurance. It seems like he's honest and a decent guy. I couldn't really get a handle on Kimberly as she seemed to act differently to me than I saw her acting when she was in the finance manager's office--to me slightly avoidant and quick with details and glossing over things, to him she was talking more and gesticulating in his office, though I couldn't hear what she was saying but it felt a bit odd--were they hiding something from me, why was she acting reserved to me and animated toward him? I was hoping that buying a car from an Audi dealership I would avoid any feelings of shadyness and it's still a mystery to me why it _does_ feel a bit uncomfortable buying a car--like they are hiding something from you. I would be so happy to engage in an open and clear transaction-- and I'm A-OK with them making money--they need to feed their families and pay their rent after all! It would just be be better if it felt a bit more open and the customer service was better. The last details worth knowing are that the car had a dent that the dealership did agree to fix for me and that though the Audi USA manual says that the spark-plugs need to be changed at 35K miles, and this car had 48K miles and had not had the plugs changed. They have said they won't change those out for me een though they are overdue and the service record is all of this car being serviced by the Jack Daniel's Audi dealership. So, it looks like that will cost more money on top of the deal. Still working that part out.

    i bought a car here a few yrs ago. the BAD experience still lingers as : 1. i see the same car…read morepriced LESS than i paid in fl, now, with LESS miles 2. an audi dealership, with an employee from bergen county verified that the PARAMUS AUDI is one of the WORST in the country. their reputation has reached all the way down to Fl! 3. i was not treated nicely, service was poor with BASIC mistakes in even how much money, i owed them . they sent me a bill for the original price, even though we had agreed to a very slightly lesser amount. . 4. ALSO, they had the indecency not to tell me the car i purchased was their loaner car. a GREEDY, pushy and rude dealership with poor cars.. i am sad to say this, as i am from bergen county and am coowner of a business there. this was known to the salespeople.. if they didn t treat me well, how will they treat you?

    Mercedes-Benz of Paramus

    Mercedes-Benz of Paramus

    2.5
    (306 reviews)

    I have been buying from Mercedes Benz of Paramus for the past 22 years and this is my 5th "Toy" GLE…read more350 I just purchased from them. They are HANDS DOWN, THE BEST Mercedes Benz dealership I have known. Andrew Franco (my new favorite salesman), Michael Mutter (Sales Manager) and Nick Avianto (Finance Manager) were very professional, accommodating and sensitive to all my needs and requests. They took care of every single related aspects, making this experience smooth and very enjoyable. Andrew Franco was very professional, accommodating, friendly and pleasant. He went above and beyond to make sure I am a very happy customer. He dedicated his time to communicate with me all the aspects involved and even on his day off was assisting me with my insurance set-up. Andrew and his team exceeded my expectations and along with my new car, put a big smile on my face. I am their forever customer and will always purchase all my cars from Mercedes Benz of Paramus. I look very much forward to purchasing my next beautiful car from them in the very near future. Thank you, Andrew, Michael and Nick!

    Extremely disappointed with the customer service at this dealership. Getting someone to answer a…read morephone call or return a message seems nearly impossible. The finance department never answers, calls are not returned, and emails go unanswered. I spoke with Crista, who told me she couldn't help and would transfer me to someone who could. Instead, the call was disconnected. I also spoke with a woman at the service desk who was unwilling to assist or point me in the right direction. I've reached out to Sheila as well and have had no meaningful response. I also spoke to Wendy who directed me to her supervisor who also couldn't help me in the absolute slightest. It's frustrating when multiple employees seem unwilling or unable to help customers. A dealership's responsibility doesn't end once the sale is completed. Communication, follow-up, and customer support are all part of the experience, and unfortunately this dealership has been severely lacking in all three. I would NOT recommend this dealership based on the poor customer service and lack of accountability I've experienced. If I could give zero stars I absolutely would.

    Jack Daniels Motors - car_dealers - Updated June 2026

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