I went in on a Monday, thought it would be very busy but when I got there, I signed in 10 minutes…read morelater they asked for my information. Set me down for 10 minutes and back to sign my paperwork and in 2 minutes, they took me in and I had two x-rays chest and knee. I was out within 30 minutes For the entire time I was there and very friendly office staff

Henrietta at reception for the women center was both efficient and friendly make the visit…read moreexceptional!

A clean and excellent facility to obtain imaging and other medical services from. The office is…read morespacious and staff are friendly, accommodating and attentive. The office location is not too far from the Pasadena location and nearby medical facilities. There are ample food vendors nearby, including Starbucks near the street. No complaints here!

I swear I thought I reviewed this imaging center a couple years ago. Came here for ultrasounds to…read morediagnose an ovarian cyst back in late 2021 and an MRI scan for further testing before I had surgery. The staff are patient and understanding for the most part, except I do remember when I was feeling nervous before the MRI scan... they were being a tad difficult about switching to the top of my hand for inserting the IV with contrast. Like I had plenty of visible veins on the top of my hand, it's not that tricky to switch areas for inserting the IV. I have really small veins in my forearm so I hate getting IVs inserted in there, especially having my blood drawn there, it's uncomfortable. And just the general icky feeling of getting a needle inserted there, no thanks lol. It's less painful/less uncomfortable to me to have IVs inserted into my hand.

My concerns are with two issues:…read more 1. I received a voicemail asking me to confirm my appointment and informing me that my insurance had been terminated. I have been seen at this facility before using my current insurance, so they already had the correct information on file. I'm not sure why an old insurance policy was being verified instead of the one they have used for my previous visits. 2. My biggest concern is the turnaround time for results. I had my exam on Saturday and was told I have to wait a full week for the results. Considering the number of Centerlake Imaging locations, I would expect enough radiologists to read exams in a more timely manner. I have previously gone to Hill Imaging, where results are typically available within 24 hours or less. Emanate Health also provides results within 24 hours or less. Waiting a week for imaging results causes unnecessary anxiety and seems unreasonable when other imaging centers are able to provide much faster turnaround times.

Today I had a 9:20 AM appointment and arrived 15 minutes early as requested. Check-in took about 25…read moreminutes due to only one receptionist being present. After waiting another 10 minutes, I was told I could not be seen because I was checked in after my appointment time. I explained I had arrived on time, but the delay was due to limited front desk coverage. I was then told I would still be seen, but ended up waiting over an hour for my appointment. During that time, the receptionist left for lunch with a sign on the desk stating she would return at 10:30 a.m. leaving no one at the front desk. I had to ask a technician in the office for help. He went to the back and brought the lead Anna, to the front after I explained I had already been waiting over an hour. I was told it would be an additional 15 minutes because the technician was still with another patient from Anna. After waiting the additional time, I followed up again and was told I was next from Maria the receptionist. However, when the technician, Claudia came out she was instructed by the receptionist Maria, to take me in but Claudia refused and said she had another patient first (mind you this patient just checked in and only waiting less then 5 min) even though I had already been waiting. I then requested to speak with a manager, but was told Anna was on a call. I asked for someone above her and was given Fabiola Mora's the directors contact information, which I used to reach out and am currently waiting for a response. This entire experience was extremely unprofessional and disorganized. As someone who also works in medical operations, the lack of communication, staffing, and respect for patients time was unacceptable. Patients are instructed to arrive early, yet appointments are not being managed properly or honored in a timely manner.

Well the only thing i'd complain about is that there is no reason to get there 30 minutes prior…read morewhen the paper work takes 5 minutes at most.I can see later in the day getting backed up i guess. At least they were on time since I was the first appointment of the day. The lady who actually did the MRI was amazing and made me feel comfortable.

I came here for a mammogram and the actual exam itself was fine -- the staff at the office treated…read moreme well and the process wasn't bad. Where things completely fell apart was the follow-up and customer service. A few days later, I received a letter from Huntington-Hill Breast & Imaging Centers saying I needed additional imaging and to call their number to schedule. Naturally, that was stressful to read -- getting a callback after a mammogram is scary. But when I tried to follow the instructions, their phone/AI system was awful to get through. After being transferred around and spending way too much time on hold, I was finally told that they don't even do the test the letter told me to schedule there. Instead, I had to call my doctor to be referred somewhere else. This made no sense to me. Why send a letter directing patients to call you to schedule if you can't actually perform the recommended imaging? It feels careless, especially considering how stressful breast health follow-ups already are. To make matters worse, when I spoke to a staff member, she said she had no control over the letters. I get that it's not her fault personally, but the system is broken -- and patients end up paying the price in stress and wasted time. Overall, the in-person visit was fine, but the communication and phone experience were really disappointing. If you're going to send out official medical letters, they need to be accurate and align with what your office can actually provide.

Good customer service from receptionist to the tech . I do recommend dont do a pony tail if you are…read moregetting an MRI done i end up with a mild headache and also if you had a car accident back problems dont do everything at once . Good thing I rescheduled the other more MRIs my back was hurting and stiff . I believe is 30 mins for each MRIs . Other then my issues the girls are nice .

While we waited a prolonged time it was so worth it. I am terrified of confined spaces and so I was…read moresent to this imaging center because of the opened walled machine. The tech Andy was so amazing and although I had a mini breakdown he was patient with me and made sure that I had everything needed and guess what I DID THE MRI I am so relieved because the fear is the reason I have not done it. Andy thank you so much again I cannot say that enough.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big, but the lot does get full very quickly since they share the lot with a lot of medical offices. Some parking spots are smaller than others, so watch out! Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, informative, and funny. Seriously, from the receptionists to the MRI techs, everyone was phenomenal. I like how the MRI techs walk you through what you'll experience before the exam starts. They also have a changing room / locker room for you to change and leave your stuff in. They have a nice mini waiting room inside with a bathroom and water dispenser once you exit the main waiting room. They accept both cash and credit cards. There is no credit card minimum, but they charge 3% if you use your credit card.

DO NOT recommend!!! The receptionist and front staff…read moremembers do not have any skills to speak to patients. Office management: The front staff/receptionist needs major training on how to treat and speak to patients. They do not have any compassion, courtesy or respect for their elderly patients. They are dismissive and condescending. Staff: I'm sure you would not be too happy if your parents were treated the way you treat the patients that come into this facility. I do not recommend this place. Advocate for your parents. Be very selective, there are choices out there, be diligent and do your homework. Don't settle for this kind of service. Our parents deserve better. Being disrespected and spoken poorly by this front desk staff is never an option. I DO NOT recommend!

I am not certain which First Choice location he is out of but I must commend Dominique Apolonio for…read moreabsolutely fantastic service. I had significant trauma to my knee /leg and the resultant pain prevented transport for x-ray. Dominique made several calls to arrange a visit and to insure all was in place. He arrived at my home in Temecula precisely when he said he would. He was so very kind, thoughtful, careful and patient. He went beyond what one would normally expect in providing exceptional service. Dominique deserves special recognition of some kind.

I just wanted to commend one of your employees, Robert Wiggins (hope spelling is correct). He…read moreprovided service to my mom this morning and was exceptional! He was both professional as well as humorous, making us comfortable with a procedure that can be stressful for a 97 yr old woman as well as me. Please express my thanks to Robert for his service.

Don't bother coming here. My doctor recommended I redo my mammogram due to dense tissue. She said…read moreshe'll fax Pacifc Medical my order form and to call them to schedule an appointment. I give them some time and call two weeks later. They claimed they never received the order form and that I text it to their office. I texted it over, and it showed "read." No one called me back to schedule my appointment even after I followed up. I had to call again, only to be told I need to go to a different office or get on their waitlist because they don't have any coverage at the moment. Freaking Ridiculous.

In October 2024 (2 years after service), I received a notice from Collections for a bill we owed…read more Turns out, the billing department tried to send us the bill three times to the same wrong address. This facility staff couldn't be bothered to pick up a phone one time during the 2 years to follow-up with me regarding my bill. I called them, they said we owe them money because our insurance denied their claim. I called insurance to find out why it was denied, and they said they never received the claim submittal. I refused to play the back-and-forth game, and did a three-way call between this facility and my insurance. The billing supervisor Gus insists he submitted the paperwork while the insurance company insists they never received it. Regardless, the insurance company strong-armed Gus into agreeing that this was something between the insurance company and themselves, and that we shouldn't be billed for their mistake (bill to wrong address, no claim submittal or wrongfully denied). It took up several hours of my time and multiple explanations of the same thing to different people, but I thought this was cleared. A few days ago (Feb 2025), I received another notice from collections. I called them to explain that this should have been dropped, and they immediately play hard-ball, insisting that I pay or they'll take me to court. I finally ask the "right" question - who do I need to talk to in order to get this dropped. Turns out Gus has to call them to drop this. I contact my insurance again, they tell me to ask Gus for proof of the insurance claim submittal. I call Gus again to ask for the proof, and he still insists he submitted the paperwork, but I'm guessing he can't find a copy of it (probably never even did it) and finally tells me that he will contact collections to get this dropped. Not once during any of this was there an apology for the inconvenience and waste of my time.