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    Puente House

    3.8 (16 reviews)
    Closed 7:00 am - 7:00 pm

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    1 year ago

    Helpful 1
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    2 years ago

    Helpful 1
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    8 years ago

    Helpful 3
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    2 years ago

    Helpful 0
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    3 years ago

    It's a shame that the Puente house tells the residents how to do AA. Instead of letting them have their own experience. Not really helpful.

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    Photo of Karl M.

    Karl M.

    Helpful 4
    Thanks 2
    Love this 2
    Oh no 2

    7 years ago

    Helpful 1
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    6 years ago

    Helpful 1
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    7 years ago

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    Photo of Karl M.

    Karl M.

    Helpful 8
    Thanks 1
    Love this 2
    Oh no 1

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
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    7 years ago

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    Photo of Karl M.

    Karl M.

    Helpful 1
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    Photo of Cam P.
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    28
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    8 years ago

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    Karl M.

    Helpful 3
    Thanks 1
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    Photo of Harlan P.
    125
    33
    19

    9 years ago

    If you use this place for what it is supposed to be used for its amazing. Nicest of its kind by far in the area.

    Helpful 2
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    Oh no 1

    7 years ago

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    Photo of Karl M.

    Karl M.

    Helpful 4
    Thanks 0
    Love this 1
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    Photo of Eric R.
    132
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    0

    7 years ago

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    8 years ago

    Helpful 1
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    11 years ago

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    Photo of Karl M.

    Karl M.

    Helpful 8
    Thanks 1
    Love this 3
    Oh no 1

    Ask the Community - Puente House

    Hello, can a person coming from cdcr come here? My son is to be released next summer. Thank you!

    I'd go elsewhere to be honest

    Don’t See Your Question? Ask Away!

    Review Highlights - Puente House

    The structure, management love and patience @ PH made all the difference in the world to me.

    Mentioned in 4 reviews

    Read more highlights

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    People searched for Rehabilitation Center 3,213 times last month within 15 miles of this business.

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    Covina Rehabilitation Center - Aloha Days. He greeted us on our first day there. Everyone is nice.

    Covina Rehabilitation Center

    3.4(33 reviews)
    0.2 mi

    My Brother who is Deaf & Paralyzed has been at the Covina Rehabilitation…read more Center for a little over 1 month now. Yesterday was his Birthday & when we came to visit him they had Birthday Balloons for him at his bedside. I go everyday to see him, I bring him his LATimes News Paper and it's nice because the facility is only a few blocks from our home. Everyone who works there is Fantastic & Amazing. They know my Brother by name. It's sad to see some of the bad reviews online. I have seen with my own eyes "Everyday" when I go there. This Facility is great. We Thank God for each person that works there. They show love, compassion & outstanding quility of care for everyone who lives there. We Pray my Brother will gain his mobility back so he can come home. He had 2 strokes earlier this year in March & in June. We are grateful for the Physical Therapy Dept. that has encouraged & helped my brother learn & gain some of his mobility back day by day at this Facility. I would recommend this location to anyone wanting to find a safe location

    1 star. My family had a very upsetting experience at this rehab center while my grandpa was staying…read morethere. Multiple times we found him sitting for hours in a diaper soaked with urine, and sometimes with feces as well. His clothes would also be soiled, and staff often would not change him until a family member specifically told them to. Almost every time I visited, the hallway floor where his room was located smelled strongly like feces as soon as I got off the elevator. I hoped it was not coming from him, but as I got closer to his room, the smell would get worse and it often was him left unchanged. No patient should be left like that for hours. Many patients were left in bed all day everyday with little to no activity or engagement. Our experience was heartbreaking and I would not recommend this facility based on how my loved one was cared for.

    Photos
    Covina Rehabilitation Center - Physical therapy room has everything from weights to the wii to help with movement and coordination.

    Physical therapy room has everything from weights to the wii to help with movement and coordination.

    Covina Rehabilitation Center
    Covina Rehabilitation Center - Fresh water on every floor.

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    Fresh water on every floor.

    National Council on Alcoholism and Drug Dependence

    National Council on Alcoholism and Drug Dependence

    3.0(2 reviews)
    1.6 mi

    I'm extremely disappointed with the level of professionalism at the NCADD office in Covina. This is…read morea place that's supposed to help people struggling with addiction, yet the way clients are treated--especially by the front desk--is completely unacceptable. Every interaction my husband has had with the receptionist, Dana, has been rude, dismissive, and unhelpful. As the first point of contact, her behavior sets the tone--and instead of support, it feels judgmental and degrading. Instead of taking any responsibility for her behavior, she turns situations around to make others seem like the problem, which only adds to the frustration. They are also very quick to take your money, but when it comes to answering questions about what you're paying for or getting basic help, they are unwilling and unhelpful. When I called on April 6th, simply to ask how to file a complaint (NOT for any personal or protected information), I was met with the same attitude. I was given false information, told I couldn't be helped, and then hung up on. I called back and spoke to a counselor, Ed, who was also unprofessional--making assumptions about my husband's behavior and failing to show the empathy expected in this field. People struggling with addiction are dealing with real-life stressors, and this program should be a place of support, not judgment. These programs are not cheap, and people are trying to get their lives back on track while balancing work, court requirements, and family responsibilities. Treating them like they don't matter defeats the entire purpose of what this organization claims to stand for. I don't understand how the director, Everett, allows this type of behavior from staff in an environment that is supposed to help people. Young adults also come here for guidance and support, and this is not the kind of treatment that encourages them to continue seeking help. Very disappointing experience. I truly hope management takes this seriously because this kind of environment does more harm than good.

    Came here for treatment on my own and it was great. I had William as a counselor and I also had a…read moregreat experience where I feel like the counselors really listen to me and I did a three month program and graduated the receptionist. Jackie is wonderful. I'm very happy that I decided to go there

    Puente House - rehabilitation_center - Updated September 2026

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