It was very easy to find, and the space itself was clean, organized, and well-maintained. The…read moreentire process was efficient from start to finish, which I really appreciated. Everyone on the staff was kind, professional, and welcoming, making the visit comfortable and stress-free. Overall, a smooth and pleasant experience--I would definitely recommend them to anyone looking for quality eye care.

Dr Wells and front desk staff were super friendly and welcoming. Glad I found this office for my…read morevision care needs.

I have seen Dr. Wells for three years and couldn't be more satisfied. I feel "heard" and respected…read more Office team is helpful and pleasant.

Optometric Care Associates has this location and the location in Paso Robles. The parking at this…read morelocation is usually pretty good and I can always find a spot right at the front of the building. I have been in here a few times to look at new lenses and get my glasses repaired, and every time the gentlemen at the desk seems very annoyed to help. Keep in mind, there is either no one or maybe one other person when I walk in, so it's not like it's packed or anything. Today I went in to get my glasses realigned and the same gentleman was at the desk sitting down looking super annoyed and said I'll get to you when I can, you can grab a seat. I waited for a bit as he just sat there and stared at the other customer that was looking around then was on his phone. I'm not sure why this location's customer service is as drastically different from the Paso one as it is (I assume they have the same owner), but I would highly recommend checking out the Paso Robles location vs this one!

My poor glasses finally bit the dust & because of Lou's stellar service in the Vision care center,…read more assisting me with my old pair, I decided to give them my business when purchasing my new pair & was not disappointed! Dr. Mitchelina was amazing! She was patient, informative & thorough. She never made me feel rushed or hurried & now I can SEE again! I'm thinking it wasn't just because my glasses were old & scratched up, but that I needed a new prescription! And a SHOUT out to Claire who made my appointment & is right up there with Lou in the friendly department! Also, the exam just cost $75 a lot less than I was quoted elsewhere.

Extremely kind staff and optometrist was wonderful. I had to find a new eye doctor when I moved…read morehere and am so pleased to find this one! So glad I went with this location over the other local ones. Thorough and definitely took all sanitary measures during these covid times. Tip - I didn't know til my GPS took me there but it is located inside the Walmart by the pharmacy.

I feel like the customer service here has never been great…read more.. My recent experience was extremely disappointing. I felt the level of customer service was poor and the overall process left me feeling misled. No personal customer service .. Very mechanical feeling During my visit, I was informed that I would need to pay an additional $30 for an eye exam unless I agreed to have my eyes dilated, which I am unable to tolerate. I paid the fee, as I recall a similar charge from the prior year, although I was not comfortable with it and chose to remain with the office rather than switch providers. Afterward, I was asked whether I was there for glasses, even though I have only ever received contact lens services at this location. I was then informed there would be an additional charge for a contact lens prescription, which I believe was approximately $70. At that point, I urgently needed new contacts, or I would have left the appointment altogether. This raised concerns for me about the purpose and value of having insurance coverage. Also, why was I not informed prior to the visit? To add to this, the customer service throughout the visit was unprofessional and made me feel as though I had done something wrong simply by asking questions. Finally, I was concerned about sanitation practices. I did not observe or smell any cleaning or disinfecting of the equipment used during my exam. I was also left questioning whether the contact lens case provided was new or previously used. Additionally, I noticed the solution bottle handed to me did not appear to have been cleaned, and after I used it, I placed it back on the shelf myself--confirming it was not sanitized at that point. While I typically bring my own supplies, I came directly from work that day and had forgotten them One last side note... last year I ordered my contacts and they were sent to the Templeton office.. Huh? I live in SLO and go to the office there. I was made to feel like I was in the wrong. I ended up going up there and picking them up because it was going to be at least an extra week before I could get them. I'm still bewildered by that one! Overall, the experience was disappointing and has raised concerns regarding transparency, customer service, and hygiene standards.

If I could, I would give them a 0. I got a NOT requested call from them on my message machine. I…read morecalled back and I talked to one person and I asked her why they were calling me and where did they get my phone number. She hung up on me. I called back and talked to a man and told him I had been hung up on and again asked why they called and how they have my phone number and he gave me a juvenile response and hung up on me. I tried calling again and my call was immediately HUNG UP ON. I don't know if there is some agency I can report this to but I will research. I have no problem with my eyes and I have a Doctor who would refer me to some notable agency if I did and DEFINITELY NOT SLO EYE ASSOCIATES.

Fantastic Costco Eye Care Experience in SLO -…read more Dr. Loren Yasunari, O.D. This past Saturday, my wife and I walked into the San Luis Obispo Costco anxious and on edge. She'd noticed a new, growing floater and, after some well-meaning but alarmist input from friends, was convinced vague "flashes" (really just night-driving fatigue) might mean impending blindness or a retinal detachment. We called Friday. They said, "Come in tomorrow." No weeks-long wait. No HMO MD nor triage ER nurse gatekeeping. Just: Saturday, quick appointment friendly. Enter Dr. Loren Yasunari, O.D., the weekend relief optometrist who doesn't take insurance -- and who just delivered the most thorough, thoughtful eye exam either of us has ever had. We both went to the University of Hawaii, which was very cool indeed. He just does the weekend and is semi-retired and is a nice guy who takes pride in doing a great job like in the old days. It feels sort of like Costco priced Concierge medicine in a way. To be fair, this is not the same as seeing a MD for potential surgical advice, but it does focus on ruling out the immediate need to see a surgeon. What Made This Different (and Better) Not a refraction mill - This wasn't about pushing new glasses. It was 100% focused on ocular health and our acute concern. Step-by-step, gold-standard eval: Detailed history Slit-lamp exam (used twice) Pupil dilation Retinal photography by tech Intraocular pressure check Multiple angles of fundus viewing Informed consent done right - Every step explained, risks/benefits clear, differential diagnosis walked through out loud. Bedside manner: A+ - Calm, present, zero rush. Made a scared patient feel seen. The Verdict: All Clear No bleed No detachment No urgent threat Just a benign floater + reassurance The Logistics? Shockingly Good Cost $125 total (includes retinal photos -- a $50+ add-on elsewhere, even with VSP) Insurance None accepted -- didn't matter Wait time Next-day, Saturday, appointment needed ER/Urgent Care alternative? Zero chance they'd dilate + image Pacific Eye / SLO Eye wait? 3-6 weeks -- useless for acute concerns Local Context: Eye Care Access in SLO County Specialists are booked solid ERs have no ophthalmology on call Medicare? Great. Spouse without it? Good luck. Costco? Open Saturdays, no gatekeepers, real diagnostics. Pro tip: While waiting 20 minutes for dilation, you can roam the aisles, try all the samples including AG1 samples (tastes like lawn clippings & is priced like Presidential Crypto), or just people-watch. Best bet Kirkland Multivitamins...not Gummies. Gummies are missing vital Thiamine, and Iron for the ladies....not to mention being low on most others. For some reason, random vitamins and minerals are missing in multiple formulations...so one can be forced to buy multiple formulations to cover even basic needs. Weirdly therapeutic.

Ok... this is in a Costco, which was very confusing. But the service and quality were outstanding…read moreon a busy Saturday afternoon. Everyone was very kind and the price for the service was more than reasonable given they don't take insurance. As good as an optometrist I've ever visited.

I had an appointment with Dr. Hulburd at Pacific Eye in Paso Robles, CA on January 6, 2026. I was…read moresent to a technician who could not work the testing machine property. As I leaned into the machine my back hurt, a lot. I walked away to find a chair to ease the pain. The technician complained to Dr. Hulburds assistant that I was refusing treatment. I am a registered nurse who worked for many years at UCLA Medical Center and at Jules Stein Eye Institute. I know how patients should be treated and how a medical office should be run. In my opinion this was just another example of Pacific Eye hiring mediocre and outright incompentent staff who not only does not know how to do their jobs properly but who are rude and inconsiderate to the patients and then additionally create needless conflict between the doctors and their patients created by the rudeness and incompetence of their staff who try to shift the blame of their failed effort on the patients.

The Doctors here are great, I have been going for several years to this clinic and received great…read morecare for my eyes. However sometimes I have other problems at this location. Some things that have happened recently over the last year or 2 that are making me consider finding a new place to go. - One appointment for a visual field test late last year I think, and I waited 30-40 minutes, I was told someone forgot to start up the machine and that it takes that long to initialize. Another time, the machine broke and I had to drive to San Luis Obispo for the test. - I have had to reschedule an appointment recently and its difficult. I had to call multiple times and no one picks up the phone, I leave messages and nobody calls back. I used the Klara app and get no response other then a link to schedule a new appointment - which doesn't help with cancelling an existing one. After several calls I finally got someone. - Another appointment about 6 months ago, one of the assistants seem to give me a difficult time about my glasses which I got at another local optical shop previously. They remarked the glasses looked old and didn't seem to believe the prescription was right. My prescription didn't change from the last 2 eye exams and I see 20 / 20 with the glasses so they are fine. I let them scan the glasses to confirm the prescription. But I also recall them asking why I didn't get the glasses at Pacific Eye's optical shop which is really none of their business.

They have always been good. Now they are telling me that I…read morehave to have paperwork to schedule me. This is not helpful at all.

June 18 2026 Great people, great service. Absolutely fine cataract surgery recovery. I am 20 20…read moreagain thanks to Dr. Merrill. From my first visit years ago to my last one, every person at Pacific Eye has been considerate and willing to spend the time necessary to explain each procedure. I am almost deaf so they are willing to do that for me and I am sure they will do the same for you. Dave Wilcox

Dr. Blue was fabulous, I just went there today for my first optometry appointment in two years and…read moreI felt right at home. Truly amazing staff and an amazing optometrist could not thank them enough!

Highly recommend going elsewhere. Dr. Chang was great! Unfortunately, the front office staff were…read moreconsistently incompetent over the course of a couple of weeks. I was inaccurately told services weren't covered by insurance. Also, they stated not knowing the compound pharmacy information my prescription order went to or how to retrieve the medication, and then acted as if it was an inconvenience for them to find out from the doctor. They didn't know which doctor completes specific tasks such as contact lens training, so we were incorrectly scheduled with a doctor who doesn't do the training and had to reschedule much later. I asked for a school note which wasn't provided, so I had to ask again about an hour later. They also handed my young son his new eye glasses in the case and never offered to make sure they even fit him. Who does that?! Nevermind that we were never greeted while at least two staff members weren't even helping other customers, there were so many more specific examples demonstrating their level of incompetence and poor customer service. Again, save your time and patience by going elsewhere.