I feel like the customer service here has never been great…read more.. My recent experience was extremely disappointing. I felt the level of customer service was poor and the overall process left me feeling misled. No personal customer service .. Very mechanical feeling During my visit, I was informed that I would need to pay an additional $30 for an eye exam unless I agreed to have my eyes dilated, which I am unable to tolerate. I paid the fee, as I recall a similar charge from the prior year, although I was not comfortable with it and chose to remain with the office rather than switch providers. Afterward, I was asked whether I was there for glasses, even though I have only ever received contact lens services at this location. I was then informed there would be an additional charge for a contact lens prescription, which I believe was approximately $70. At that point, I urgently needed new contacts, or I would have left the appointment altogether. This raised concerns for me about the purpose and value of having insurance coverage. Also, why was I not informed prior to the visit? To add to this, the customer service throughout the visit was unprofessional and made me feel as though I had done something wrong simply by asking questions. Finally, I was concerned about sanitation practices. I did not observe or smell any cleaning or disinfecting of the equipment used during my exam. I was also left questioning whether the contact lens case provided was new or previously used. Additionally, I noticed the solution bottle handed to me did not appear to have been cleaned, and after I used it, I placed it back on the shelf myself--confirming it was not sanitized at that point. While I typically bring my own supplies, I came directly from work that day and had forgotten them One last side note... last year I ordered my contacts and they were sent to the Templeton office.. Huh? I live in SLO and go to the office there. I was made to feel like I was in the wrong. I ended up going up there and picking them up because it was going to be at least an extra week before I could get them. I'm still bewildered by that one! Overall, the experience was disappointing and has raised concerns regarding transparency, customer service, and hygiene standards.

If I could, I would give them a 0. I got a NOT requested call from them on my message machine. I…read morecalled back and I talked to one person and I asked her why they were calling me and where did they get my phone number. She hung up on me. I called back and talked to a man and told him I had been hung up on and again asked why they called and how they have my phone number and he gave me a juvenile response and hung up on me. I tried calling again and my call was immediately HUNG UP ON. I don't know if there is some agency I can report this to but I will research. I have no problem with my eyes and I have a Doctor who would refer me to some notable agency if I did and DEFINITELY NOT SLO EYE ASSOCIATES.

Dr. Blue was fabulous, I just went there today for my first optometry appointment in two years and…read moreI felt right at home. Truly amazing staff and an amazing optometrist could not thank them enough!

Highly recommend going elsewhere. Dr. Chang was great! Unfortunately, the front office staff were…read moreconsistently incompetent over the course of a couple of weeks. I was inaccurately told services weren't covered by insurance. Also, they stated not knowing the compound pharmacy information my prescription order went to or how to retrieve the medication, and then acted as if it was an inconvenience for them to find out from the doctor. They didn't know which doctor completes specific tasks such as contact lens training, so we were incorrectly scheduled with a doctor who doesn't do the training and had to reschedule much later. I asked for a school note which wasn't provided, so I had to ask again about an hour later. They also handed my young son his new eye glasses in the case and never offered to make sure they even fit him. Who does that?! Nevermind that we were never greeted while at least two staff members weren't even helping other customers, there were so many more specific examples demonstrating their level of incompetence and poor customer service. Again, save your time and patience by going elsewhere.

Fantastic Costco Eye Care Experience in SLO -…read more Dr. Loren Yasunari, O.D. This past Saturday, my wife and I walked into the San Luis Obispo Costco anxious and on edge. She'd noticed a new, growing floater and, after some well-meaning but alarmist input from friends, was convinced vague "flashes" (really just night-driving fatigue) might mean impending blindness or a retinal detachment. We called Friday. They said, "Come in tomorrow." No weeks-long wait. No HMO MD nor triage ER nurse gatekeeping. Just: Saturday, quick appointment friendly. Enter Dr. Loren Yasunari, O.D., the weekend relief optometrist who doesn't take insurance -- and who just delivered the most thorough, thoughtful eye exam either of us has ever had. We both went to the University of Hawaii, which was very cool indeed. He just does the weekend and is semi-retired and is a nice guy who takes pride in doing a great job like in the old days. It feels sort of like Costco priced Concierge medicine in a way. To be fair, this is not the same as seeing a MD for potential surgical advice, but it does focus on ruling out the immediate need to see a surgeon. What Made This Different (and Better) Not a refraction mill - This wasn't about pushing new glasses. It was 100% focused on ocular health and our acute concern. Step-by-step, gold-standard eval: Detailed history Slit-lamp exam (used twice) Pupil dilation Retinal photography by tech Intraocular pressure check Multiple angles of fundus viewing Informed consent done right - Every step explained, risks/benefits clear, differential diagnosis walked through out loud. Bedside manner: A+ - Calm, present, zero rush. Made a scared patient feel seen. The Verdict: All Clear No bleed No detachment No urgent threat Just a benign floater + reassurance The Logistics? Shockingly Good Cost $125 total (includes retinal photos -- a $50+ add-on elsewhere, even with VSP) Insurance None accepted -- didn't matter Wait time Next-day, Saturday, appointment needed ER/Urgent Care alternative? Zero chance they'd dilate + image Pacific Eye / SLO Eye wait? 3-6 weeks -- useless for acute concerns Local Context: Eye Care Access in SLO County Specialists are booked solid ERs have no ophthalmology on call Medicare? Great. Spouse without it? Good luck. Costco? Open Saturdays, no gatekeepers, real diagnostics. Pro tip: While waiting 20 minutes for dilation, you can roam the aisles, try all the samples including AG1 samples (tastes like lawn clippings & is priced like Presidential Crypto), or just people-watch. Best bet Kirkland Multivitamins...not Gummies. Gummies are missing vital Thiamine, and Iron for the ladies....not to mention being low on most others. For some reason, random vitamins and minerals are missing in multiple formulations...so one can be forced to buy multiple formulations to cover even basic needs. Weirdly therapeutic.

Ok... this is in a Costco, which was very confusing. But the service and quality were outstanding…read moreon a busy Saturday afternoon. Everyone was very kind and the price for the service was more than reasonable given they don't take insurance. As good as an optometrist I've ever visited.

I'm new to the area. I found this place after seeing all the good reviews. I can now see why they…read moreget all the good reviews. All of the staff was so friendly and nice. Doctor gave me one of the most thorough and educational exams I have ever had. Definitely would recommend checking this place out of you are in need of an optometrist.

Doctor Parreira is by far the best eye doctor that I have ever seen in my 66 years of life. I have…read morea complex eye disorder and have been to many eye docs all over the country and Dr. Parreira is the most skilled at properly fitting contact lenses by a mile. She is thorough, professional, highly skilled, a great communicator and totally cares about the wellbeing of patients. I can't say enough good things about this great doctor. I completely trust her with my eye health and highly recommend her services.

Appreciate the time, care and competence shown by Dr Pariera and her staff. A very thorough exam,…read moreexplaining everything so well. Thank you!

I am so impressed with the care and concern of the entire staff of this wonderful organization…read moreregarding my eye health. They truly care about the wellbeing of the patients and go above and beyond expectations to help. Doctor Parreira is by far the best eye doctor that I have ever seen in my 66 years of life. She is incredibly knowledgeable and thorough with great energy and communication skills. I completely trust her with my eye health and am so thankful that I found her business. I honestly can't say enough good things about this establishment and I highly recommend them.

I've been using Morro Bay optometry for a couple of years now. Their customer service is top-notch…read morethe establishment is very clean and tidy. All of the personnel is professional, considerate and compassionate. They have an abundance of inventory for custom-made classes, with on hand, staff for same day fitting and consultations.

I had a wonderful experience here. They gave me a fitting for my new Ray Ban bi focal glasses. They…read morewere quick and friendly and did an excellent job. I'll be back for all my eyewear needs. THANKS so much.

I had such a great experience at Advanced Eye Care. The exam was very thorough and they helped me…read morefind glasses that I absolutely love. Everyone there was so friendly, patient, and helpful. Highly recommend!

Fast and friendly service. Will return next time I'm due…read moreThey address my concern and gave me a referral for dry eye.

Amazing warmth, care and understanding of my needs for my eye glasses. Insurance can be daunting &…read morehard to understand. Margie is amazing on how she explained it to me to make sense of it for me. Support locally owned business, before 'corporate' leaves you no options. THANK YOU!

Dr Peterson and his staff are excellent- very attentive and knowlegable! A wonderful eyecare…read moreexperience all around!