I have seen Dr. Wells for three years and couldn't be more satisfied. I feel "heard" and respected. Office team is helpful and pleasant.

Optometric Care Associates has this location and the location in Paso Robles. The parking at this location is usually pretty good and I can always find a spot right at the front of the building. I have been in here a few times to look at new lenses and get my glasses repaired, and every time the gentlemen at the desk seems very annoyed to help. Keep in mind, there is either no one or maybe one other person when I walk in, so it's not like it's packed or anything. Today I went in to get my glasses realigned and the same gentleman was at the desk sitting down looking super annoyed and said I'll get to you when I can, you can grab a seat. I waited for a bit as he just sat there and stared at the other customer that was looking around then was on his phone. I'm not sure why this location's customer service is as drastically different from the Paso one as it is (I assume they have the same owner), but I would highly recommend checking out the Paso Robles location vs this one! read more

Optometric Care Associates - Atascadero - Eyewear & Opticians Near Me - Atascadero, California

People in Los Osos talk about shopping locally and try to when at all possible. I've purchased new glasses here before and spent more than necessary and had less than quality service because of trying to shop Los Osos. So when before I was going to need a new pair of glasses I went into this place first to get my frame adjusted. A honestly nice lady let me know that there was to be a $20 charge and that I'd have to sign a waiver. I get that a waiver would be necessary in case breakage happened but a $20 ? Ridiculous! The owner must be in it for last dime. Greed must take president over customer service. Like I said, I've bought glasses here before, usually for over $1000+. No more and I will not recommend them ever again. read more

Everything was decent up until after wearing my glasses the third time my right arm was flopping up and down. My son took him in and they had a hard time, but they said they had fixed the problem. within wearing my glasses two more days. It was right back to the same way it was before. So my wife took him in this time and we were told that there's nothing that they can do so after wearing my glasses, maybe 10 times and spending over $500 they don't have an answer and they're not gonna do anything for me. I'm just very disappointed and we won't be returning. Hopefully manufacture can be a little bit more helpful. read more

Friendly staff, knowledgeable doctors. Recently I had an eyelash growing the wrong way causing some discomfort. Shout out to Dr Vrotsos for finding and fixing this problem patiently and confidently. Highly recommend! read more

I haven't been there yet, but the lady Jessica over the phone was the most pleasant most educated nicest person I have ever talked to and I called three other optical places before her and I'm very happy that I ended up here so far so thank you read more

Very professional, had a great visit. Dr. Wells has an EYE for details. Randy was helpful with picking out my frames. read more

I think Dr. Hile is AWESOME! Both my husband and I have gone to see him. In years past I went to see a doctor in Pismo who has since retired. I find Dr. Hile very thorough in his exams and in explaining exactly what he is doing and what it all means. For me, I am thankful that I am not given the "hard sell". I have not gotten to the point of needing anything beyond Readers. Doctor Hile lets me know that and doesn't push me toward having to buy some frames there. THAT is integrity and honesty! I value that. He is a caring doctor that wants the best for his patients . :) read more

My mom had previously gone here and recommended this office to me based off her positive experience. Dr. Chowins is such a nice guy! He explained everything and made sure I understood my new prescription. Sandra at the front desk is super friendly, and Randy was very patient in helping me find the right glasses. I'm very happy with my experience and would definitely recommend this place for all your eyewear needs. read more

Optometric Care Associates - Atascadero - Eyewear & Opticians Near Me - Atascadero, California

A little disappointed in the lax COVID protocol and protections that I experienced on my visit. I watched the doctor come back from lunch and enter the office without a mask. When I walked in, I then observed the gentleman in charge of the frames walking around without a mask. Later I was asked during the exam to remove my own mask in the tiny exam room. The gentleman who was in charge of helping to pick glasses was not wearing his mask again when the doctor walked me over to him and had it off for the majority of the time I was trying on frames. Additionally both external doors to the office were closed providing no air flow to the interior that was occupied by at least one team member unable or unwilling to properly wear a mask. Overall a little disappointing to see in a health facility given the current COVID crisis. I'm not sure if I will be back. read more

Terrible experience!!!! I ordered contacts for the first time. I was told they would be available for pick up in just a few days. 1 month later they finally come in and then I was told even though they were in the office, I could not have them. I had to take an entire day off work come in and have them put in my eyes in the morning and come back later to have them removed. I can not take an entire day off of work in my field of business, nor should I have to lose out on a few hundred dollars! After way over paying for new glasses and now getting the complete run around with my contacts I will never be going back to this office. I will also be letting anyone else I know that has VSP insurance (all CMC employees) to find their eye care elsewhere. read more

Many weeks ago, I brought my glass in to see if they could be repaired or replaced. The left temple piece became detached from the wire frame. The lady behind the counter said the optometrist was out. So I left the glasses and said he would look at them and she would let me know what he had to say. She call me the next day and said that the glasses were out of the warranty period. I thanked her and said I would pick them up a in a few days. Well, several days turned into weeks and I didn't make it back to the store. But she called on Wednesday and said the glasses could be repaired and I could pick them up. WOW. That was great news. She mentioned that I would not be able to fold the temple piece down. For me, that would not be a problem. I picked them up on Wednesday. They looked as good as new and the temple piece was foldable. Many, many thanks to Optometric for their excellent work and customer service. A great job. read more

I went here on a whim for my first pair of prescription eye glasses. I had a specific and somewhat quirky request: I wanted to have my prescription put into a very old pair of frames that belonged to my late grandfather. Randy was kind and helpful. He got the job done in less than 48 hours and now I have a unique pair of eyeglasses that are stylish, functional, and have sentimental value. Would recommend to first time glasses wearers like myself, Randy took the time to explain several options for the best pair possible for my needs and lead me through how to be reimbursed through my insurance. read more

Dr. Chowins has been very helpful to both my wife and I. Such a genuinely nice person and very knowledgeable. Randy has also been very helpful with getting my glasses for me. Would highly recommend coming here for all your optic needs. read more

I used to go to their office in Paso- love Dr. Wells and had good experiences there so it's great that they opened one in Atascadero now. Granted, we are in very strange times right now but before I went I called to make sure that the office was wearing masks, distancing patients, etc. The one downfall for me is the gentleman helping me picking out my frames was surprisingly not wearing a mask most of the time (it hung from his ear)- and that made me very uncomfortable so I grabbed a pair of frames and left as quickly as possible. Overall nice front office staff and Dr. Wells is great. read more

This place is not where you want to be if you like to be taken good care of and treated with respect. The owner (Brian) was very rude and short with me, he acted like I was a burden not a customer. I will never do business here again. Atascadero has no room for places that are ran like this. read more

Not sure how to "re-open" this location. This office has been completely renovated and re-opened under new management. The doctor is my favorite eye doctor of all time, Dr. Rupert Chowins. His knowledge of the eyes and bedside manner are unmatched. You won't be disappointed. read more

This place is great. Very friendly and very knowledgeable! As we were going through the exam he explained everything to me and showed me just how bad my eyes were...which is great for a guy who denies that his eyes are bad. I would recommend this place to everyone read more

I recently went to lens masters and found a very clean store. They had a nice selection of eye wear and were very affordable. The owner met me when I walked in with a smile and promptly showed me to the men's eye wear section. When I found the glasses I wanted he took my measurements and I was finished within 10 minutes. My glasses were ready to be picked up in 2 hours. I can not be more happy for the service I received! read more

I was on vacation in Cayucos and my glasses broke. Without any backup, I needed my glasses repaired or replaced. Lensmaster was recommended by a local optometrist. When I walked in, there were a couple people ahead of me and only one person working. He took his time with each customer but didn't waste anyone's time. When it was my turn, he listened while I explained the situation. He took my beloved glasses and fixed them. Took less than 5 minutes and he cleaned them. He was efficient and well mannered. The cost of the repair was less than $5.00! I will come here again! read more

I am thoroughly impressed by my experience with Dr. Chowins and his staff at Lens Masters. He is so personable and friendly, and even found me a rebate offer for my contact lenses to lower the cost a bit. I appreciate his charity work as well, with the Noor clinic and his work abroad (ask him about it- super interesting!). I love having an eye doctor that seems to truly care about not only his patients, but people in our community and around the world that have major needs for healthcare. Highly recommend! read more

Brain is the best ALWAYS happy to see me has the best and newest styles. Quick turn around and free adjustments. What more could you want . THANKS Brian read more

I stopped in at Lens Masters to see if they might be able to help me adjust my ill-fitting frames which I had purchased elsewhere. The gentleman in charge could not of been any nicer; he took five minutes to reshape and redesign my frames to fit perfectly. He refused my attempts at compensation. This particular establishment is highly recommended and I am grateful for his hospitality, especially as a visitor from out of state. read more

300 dollars for a 10 minute eye exam for a child with no vision problems? The man was nice and all but the cost of care is ridiculous when you can go other places for 1/3rd the price without insurance. buyer beware. I only found out because my insurance didn't cover this practice and I'm left with the bill. read more

Update to my review. 01/17/2017. A new staff member named Randy contacted me directly about my review today. It's been a long time since I wrote the original review, but he told me that he is the new optician and he is really focused on good customer service. I'm happy enough with my alternative so I probably won't be going back, but I did want Yelp readers to know that my old review may no longer be valid as Randy is clearly customer service oriented. He also proved to me that he "knows his stuff" because he took the time to explain a few details about the prism effect of lenses and the availability of certain features (many) from their supplier. I was impressed by this latent followup, and want to give them kudos for it. read more

I wanted a spare pair of glasses because I am going on an active (river rafting, zip lines) vacation. I realized I didn't have spare glasses. Lens Masters crafted a pair that net my needs in a cute frame in two days! Excellent! read more

I was on vacation when I broke the only pair of glasses I own. Went in and 10 min later walked out with my fixed glasses. Only 5.00 bucks and a smile. read more

I was able to get an appt. the same week I called. When i showed up the dr. remember me from the last time i saw him at a difference office and was over 2 years. He was very helpful and took the time to go over everything will me. read more

Very personable, friendly and knows what he is doing. What more do you want in someone who is helping you to see!? The office itself has quick turn around if you order glasses or contacts, sometimes as quick as 24 hours or less. Plus, they have a great selection of glasses at affordable prices. read more

Dr Chowins is the BEST!! My 8 year old son and I both came in for eye exams and new glasses today. He made my son very comfortable, and he actually had fun while getting his eyes checked!! The whole staff is awesome, and they make the lenses there, which is pretty cool. I would definitely recommend them to anyone needing glasses read more