We didn't end up purchasing shoes today, but the two that helped me look at shoes were very…read moreattentive with looking at my walk and shoes to give me great suggestions. I will be coming back again in the future!

I purchased a pair of Hoka shoes and went to Roberts since I had been there before and was very…read morepleased with the personalized service. I was convinced by the sales person that I need a 9.5 even though my last Hoka's were a 9 (he looked it up). I purchased these on 5/29/25 and did not wear the shoes until our first day of vacation on 6/14/25. By the time I returned from shopping that day my feet were raw due to the excessive movement in the shoe as they are too big. I just got back from vacation on 6/22/25 and could not return the shoes before that time as I was out of town. When I called they said there was nothing they could do as far as a return since I was outside the 20 day return policy. Even though I was not in town to return them I asked...no, sorry, that is the policy. I will not be returning to Roberts and am now out of $150 for a pair of shoes that I cannot wear! So much for personalized service. After a 2nd call to Roberts and speaking to the person who sold me the shoes, they agreed to let me return my shoes and order me a new pair. This is the kind of service that will keep me coming back! Thanks for making things right!

I used to really like Shoe Carnival and have bought shoes for my kids there several times. I…read morepurchased a pair of Nike tennis shoes for my 11 year old daughter at the end of February. I paid over $50 for them which I think is expensive for a pair of kids shoes. After 3 months, there were holes where the seams came unsewed and several holes where the netting pulled away from the stiching. I took them back with the receipt asking for an exchange. They were very unwilling to accept that this was not typical even when we spoke to the Manager. The most they offered was 20% off. I purchased several pairs of tennis shoes from Kmart for $19.99 and they are perfect. I will never purchase another pair of shoes from Shoe Carnival because they obviously do not stand behind their product. I have a pair of tennis shoes that are are four years old and still perfect.

Bought a pair of Nike tennis shoes for my husband paid $70. He has wore them for two months and…read morethey are coming apart at the seams. Took them in with a receipt for a exchange only to be told they could not do nothing but give me a 10% discount on a new pair. Thanks Shoe Carnival but no thanks that is just to much to pay for shoes that fall apart in two months. I will be shopping some other place.

Wasn't actually planning on coming in here yesterday, but as I was looking at a cute pair of Hello…read moreKitty sneakers outside, an employee said, "If you like these, you'll have to see these. They're even cuter." She led me to a different, even cuter pair of Hello Kitty shoes :') She seemed to genuinely just want to chat and show us things we'd like, and we ended up spending a lot of time in the store looking around at things. She would check in on us occasionally, letting us know about sales including items we were looking at and recommending similar items. She and the other guy working were super sweet and personable. She had the cutest afro puffs and Christmas sweater, and I wish I had caught her name especially. Generally, this store is pretty expensive, thus the lower review, but they had some pretty good sales yesterday and really great employees.

Back stage prices are excellent! Have beautiful Toddler's dresses year around. Brand names,…read moreeverything is great pricing on all clothes.

If I could leave one star I would. Rude customer service and asking questions is apparently a…read morebother even if you wait in line FOREVER. While asking questions she started checking out an online order/pickup and ignored me, and I wasnt even in the online customer service section, I was in mens cologne. All I wanted to see if a cologne could be ordered since they didn't have it there. Found it online for cheaper.

Refused a refund or even store credit even when I showed them electronic proof of payment which is…read morespecified as a legit way to return something in their new return policy. My receipt had faded so they couldn't read it, but claimed they couldn't look up my purchase even with my electronic proof of purchase. They were total dicks about it too, I heard them talking shit about me as I walked away. Garbage company. Never coming back.

I love this place, they always have great deals and staff is always so friendly. I come here all…read morethe time and it is always so much fun. My one complaint is that is isn't as clean as I would want it to usually be but other than that it is really great. There is a wide selection of clothing and other things like toys, food, and house decor. One last thing I want to add is the quality of the products, for the prices it is kind of what you would expec. The quality isn't always the best but as they say you get what you pay for.