I've been a patient here for at least 5 years now. Dr. Gardner is terrific and the rest of the…read morestaff is always great. The selection of glasses might not be as extensive as some of the big chains, but they have more than enough to choose from...and a diverse enough offering for anyone. Dr. Gardner is also very patient with this particular patient (yes...moi). I have been having a difficult time locating contact lenses that I don't hate. I just can't find a brand that doesn't make me want to rip my face off after a few hours. Dr. Gardner is trying EVERYTHING to help me find a good pair of contact lenses. I really like that they use state of the art equipment and are really good at appointment reminders (texts AND emails). They're also great with cancellations; I recently had to reschedule an appointment and it was easy peasy. The facility is super clean and I almost never wait more than a couple of minutes for my appointment. They're efficient, too! Really nice neighborhood place to go for contact lenses, glasses and regular eye examinations.

The new doctor Dr Sweet deliberately falsified a physical finding of his examination of my eyes to…read morestate in his notes I was having a vitreal separation when in fact he found no such physical finding. what he told me was it was his conjecture that I might be having that condition not that there was a physical finding. I went to a retinal specialist immediately and he found NOTHING wrong with my eyes NOTHING. what is disturbing is Dr Garner refused to acknowledge this when I spoke with her.As a result I quit her practice. in truth my experience of her care had been excellent up to that juncture. However her refusal to acknowledge that her new doctor had falsified a physical finding and in doing so nedlessly frightening me and causing me the added expense of seeing a retinal expert. I am severely disappointed in her failure to acknowledge Dr Sweets unethical behavior and properly address it.

This was the best experiences we have had at a Optometrists Office. My two boys loved coming here…read moreover and over again. They get excited to see the caring staff who always listened to every word they said. We wont be going anywhere else!! Also, their prices we extremely low. My vision coverage paid almost 100% of our selections. Which is never the case at the other any other vision place we tried. We are very thankful to have found Glens Falls Vision Care !!!

Worst vision care ever I've ever had. After complaining multiple times that something was wrong…read morewith the new glasses they made me, (and told I just needed to get used to them) I finally went to another eye clinic to discover I had a cataract in one eye causing serious loss of vision. It's inconceivable to me that an eye doctor could miss the fact that I had a cataract in one eye. After spending $400 on new glasses they are utterly useless. What a waste of a lot of money. Needless to say, I'm extremely upset with this "vision care" clinic.

I received a very thorough eye exam and ordered two pair of eyeglasses. The Doctor and staff are…read moreamazing and insured the visit was seamless. Highly recommend.

I have been seen at this office since I was a child. so close to 40 years. My whole family now also…read morecomes to this office. Excellent staff and Dr.'s. Highly recommend, and I have a lot of eye issues so eye health is very important to me.

I come here every year to get my eyes checked and then a new pair of glasses. This group…read moreexemplifies professionalism and excellent customer service. Dr. Dobie is very friendly & thorough. She explains everything so I understand and always answers all my questions. The Opticians are always aware of the new trend and very helpful matching my face to these new frames available. I need this as I am in business where I need to look professional and Bay Optical ALWAYS comes through and improves my look! I highly recommend you come here!

I made an appointment a month ago. Today, three days before my appointment, they call & say they no…read morelonger take my insurance plan so I'll have to pay out of pocket. Now I'll have to wait another 4-6 weeks for an appointment somewhere else that takes my insurance. They should have let me know of the change when I made my appointment!

Terrible service and non-transparent. I asked for an estimate for secondary cataract surgery and…read morewas quoted $605, which I paid PRIOR to surgery. I tried to ask Dr. Mouhab Aljajeh some questions, but he rushed me through, insisting I sit down (for a 1 or 2 minute "surgery") and did not answer my questions. I would have walked out but was leaving area for 2 months and needed better vision. Then, I found out the TOTAL bill is $1100 because the surgery center bills their share and Mouhab bills his share, so basically it was twice their estimate. CDPHP said this is allowed and nothing they can do.

I had both eyes done and ordered the multifocal lens. I saw one of my friends using reading glasses…read moreand I didn't want that. I wanted to completely get rid of glasses. I could not be happier and definitely made the right decision. My time in this center was actually pleasant.

I provided script, gave order for brown transition lenses + and paid.. 2024 (?) Order filled as…read moregray which I'm unable to use due to high glare. ,,,,asked for refund. Refund given but told not to return..Yet I did Not make the mistake.....

The new lens that was recommended for me are the best I ever had in fact I don't need my reading…read moreglasses to understand small fonts. Thank you Doctor and techniciansm.

Dr Vaughn is fantastic! He's extremely good at his profession and his staff are absolutely…read morewonderful. They have some very unique frames and I have highly recommended their services to friends and family around the area. Thank you for such great service!

I was referred to Vaughan Vision for a refraction by my Opthalmologist because he felt I might need…read moreglasses (he was right of course I just couldn't see it at the time -lol #lamepun). They got me in really quick, and I was surprised to see they had later evening appointments and Saturday appointments-perfect for those of us who work full time for the insurance we rarely get to use because most doctors don't like working Fridays or weekends either. I got in and out very quickly, my appointment took very little time surprisingly, the office was clean and the staff was very friendly and efficient. Dr. Vaughan was honest, frank, and answered my questions addressing concerns thoroughly and efficiently without making me feel like I was keeping him or boring him (that sounds odd but I've had a few eye docs and even worked for one for a while so it's something I've experienced more than once). After my appointment I was taken to the optician, Nikki (who of course was cool as sh*% because we had the same name), and she thoroughly explained my insurance, and helped me find a pair of glasses that not only looked good on my stupid-shaped face, but had beneficial attributes for me -like being lightweight and not giving me a headache because of where they sit on my ears. I also want to say that their selection of glasses was much better than other places I've been to in the area. They didn't all look exactly alike and their was a variety of brands and styles, and they didn't look like my mother or grandmothers glasses from 1980. I even found sunglasses I liked-which was important to me because I wear them for driving and get migraines. My glasses were ordered and I was out in like an hour from beginning to end. My glasses came in about a week as expected, and they gave me a few extra cleaning cloths and solution that they would refill for free anytime-unheard of in my experience and really awesome for those of us who clean their glasses frequently. This is also where the unique hours really helped me out because I didn't have to take off work to go pick them up! And I know if I ever need them adjusted I won't have to take off for that either. I can highly recommend Vaughan Vision for fast, friendly, and especially convenient service.

I switched to Dr Davison years ago. After returning from a weeks vacation in which I ended up in an…read moreurgent care facility in NC, I was diagnosed with "Pink eye" and given a script which I filled there at the closest pharmacy. Spent the last few days of vacation not being able to use my left eye. Got home and called the office and explained my situation and was given an appointment for the next day. When Dr Davison examined me he told me I didn't have Pink Eye but a very serious infection and had I not called I faced the real possibility of losing my sight in that eye. He gave me an injection of antibiotics in my eyeball, didn't hurt btw, to combat the infection. To stress how serious it was, Dr Davison gave me his cell number and said to call him if I didn't experience an improvement or it got worse. It took quite a while for my eye to return to normal and if I hadn't called him who knows what the outcome would have been, to me that was the definition of patient dedication.

Been going to him for a long time. He's the best around. He's easy to get into, professional and a…read morewonderful office staff