They will charge you for the full cost of the service (which was $85.00) if you're unable to make…read morethe appointment/don't cancel within 24 hours. I did see this on the agreement when booking, but the fact that I had to go to work unexpectedly and they "already waived the fee" for me two years ago made this entire situation infuriating. EDIT: The response to this review only supports my original conclusion toward this company with phrases like "you threatened to leave a bad review" and "if you didn't get your way" which is exactly why I attached screenshots. I will gladly let them keep my $85 if it encourages potential clients to take their business elsewhere. It is also inaccurate that their policy is industry standard, as I've worked at a salon and am currently a happy patron at several others.

Love how Becky and Kenzie have helped me transform my aging skin! I've had great results with…read moreregular treatments, including micro, needling, BBL, and facials. I appreciate their recommendations and education, and feel more confident in my skin! My young adult daughter has also had great success with her acne prone skin and were thankful for Lindsay's help with that.

Definitely need to book with Kylie H. She was amazing and I can tell she takes pride in her work!read more

Long story short do NOT go here, they botched my lash lift, are IMPOSSIBLE to get in contact with,…read moreand do not communicate with each other. Long story long I scheduled a lash lift and tint and after they were done I got home and realized how far back they were curled. I have pretty long lashes and they were half the length of my natural lash because of how much they were curled, they were touching my eyelid. I got them done the Sunday before memorial day and gave the lashes a day to see if they relaxed at all which they did not so I decided to give them a call on memorial day and fill out a questionnaire on the website but wasn't sure if I'd get a response back since it was memorial day and I didn't see anything about whether they would be open or not on the website. Then I called again the Tuesday after leaving a voicemail like I did every other time I called them and didn't get a call back until Thursday of a front desk person saying they would call me back after talking to a specialist and see if anything could be done. She said she'd call me in an hour or two and on Friday I still hadn't heard anything so I called a different location that answered after the second ring and said that because it was more than 24 hours after I got them done that there was nothing that could be done. I then drove to the maple grove location since I could not get anyone to return any of my calls and spoke to someone at the front desk that confirmed they were open on memorial day even though I did not get a call back. They proceeded to refund me the full amount of the lift and tint and assure me the manager would call me within the next couple of days to talk. After speaking on the phone with the manager she told me she would offer a free facial for me because of all the trouble. She assured me she would "put a note in my file" and that I could schedule something. I went to look on my account a couple days after and say nothing that could show me what the free facial would cover so I stopped by the maple grove location again and asked the same front desk worker that refunded me the lash lift what the free facial would cover. She told me that it would cover whatever I wanted, I asked her if she was sure and she said yes and that she would "put a not in my file". A month or so goes by and I schedule a hydra facial with cupping and was expecting to pay for the cupping and to tip for the full price of the service. I walk into my facial appointment settle down and after reviewing the service with me I informed the clinician about the free facial that the manager had offered me to just make sure everyone was on the same page. She left to go speak to her manager and came back saying the manager has no idea what I was talking about. She then asked me the name of the manager that spoke to me and then told me that there was recently a change in management and that she no longer worked there. All the while while I'm speaking to the clinician who is going to do my facial she is obviously very irritated and rolling her eyes. I told them that the manager and the front desk worker both told they would put a note in my account about it but they both said they couldn't find anything. After some back and forth the new manager agreed to cover the facial and that I would tip for the full price and the cupping. After the service the same front desk worker who I had spoken to about the refund and free facial was there with the manager who suddenly decided they would cover the full service and I would pay for the tip. Overall very very very horrible costumer service, would not recommend at all.

Had a massage and it was so good! Just the right pressure, totally the best massage I've had! A…read morelittle pricey I will say, but worth it!

One of the best massages I've ever had! The whole process and after care was explained perfectly,…read morethe environment was comfortable and I got everything I wanted! Overall amazing experience!

Robin is wonderful!! I was real nervous about my first time Juvaderm and Botox and she really put…read moremy mind at ease. She didn't try to sell anything. She just made some suggestions and I ended up paying less than I originally expected. She did a wonderful job and I look forward to seeing her again in 3 months. Thanks again, Irene Hinderliter

Had my first hydrafacial with Ana today!! Such a lovely pampering experience! Before I came in for…read moremy appointment there were quite a few forms I had to fill out but it gave her a ton of great info to help recommend the best treatment for me and so she could understand my hopes, desires, and goals for the treatment. I had heard a lot of rave reviews about hydrafacials from friends and colleagues so wanted to try it and this was the best rated location closest to me. I was not disappointed! The experience was so much fun, so relaxing, and I loved that the bed/chair? Was heated! The extraction part was a bit painful but I think it's cause I've never had such a deep clean facial, super excited to come back again in 6 weeks again see the results in a few days!

Kayla is BY FAR the most knowledgeable Esthetician I have ever come across, and I went to…read moreEsthetician School at Aveda! She is a miracle worker and can even tell you WHY your skin is reacting and what it's reacting to internally. An absolute EXPERT who loves her craft and is always seeking to build on her knowledge. Book with her before she can't take any more new clients!

I had a microdermabrasion done. Wow my face feels so soft and I look younger. Kayla was very…read moreprofessional and made sure I was comfortable. I have super sensitive skin and dermatitis around my nose and mouth. She used the right products and even made the redness subside a bunch. I would totally recommend her to everyone. Great customer service! Bubbly fun personality with a love and passion for making others feel beautiful.

She's Amazing so full of Life Amanda is Extra Special She Glows Life Check it out it's about…read moremaking the Better You...

I was a client of Skingevity for nearly 3 years and spent over $12,000 on treatments. While I…read moreinitially had good Botox/Dysport results, over time I experienced inconsistent outcomes, including needing a correction for a "Spock brow," and felt I received dismissive responses when raising concerns. Later, I found significantly better and longer-lasting results elsewhere using fewer units. I also purchased a Neveskin package in September 2025 and was told treatments needed to be done weekly for best results. After my third session, the business relocated and remained closed for about 5 weeks, disrupting the treatment schedule, yet I continued receiving appointment confirmations during that time. When I later tried to use my remaining prepaid services (Neveskin and Restylane filler), I was told I would need to pay an additional $400 due to "inflation" despite already paying in full. When I asked for clarification on this policy, I received inconsistent answers and was told I was "attacking" the owner for asking questions. Overall, my experience raised concerns about consistency, communication, and honoring prepaid services.

Shawntel is outstanding. So knowledgeable, kind and experienced. She will get your skin in the best…read morecondition ever. Prices very reasonable.I will go no where but B'JOY! Laurie S

Being seeing her for many years and she gives the best facials!!…read more My favorite is dermaplanning

Staff is truly phenomenal! Professional and skilled! Such a calm ambiance and a feeling of comfort…read morefrom the moment you walk in the door!

Spent $700 on laser. It astounds me that spas tell u to expect improvement and the results are so…read moreminimal. As inclose to nothing. This particular place tried to sell me additional treatments but the one I had was useless. I felt like I was being pressured to spend $$$$

I made a last-minute facial appointment and was able to get in right away. It was the best facial…read moreI've ever had! She used exfoliation and hydrating therapies. That was extremely relaxing, and she also massaged my back, scalp, legs, and arms for a few minutes. She listened to my concerns and made excellent recommendations. I would highly recommend this location. If in the area again, I will definitely book another session.

Went in for the most fabulous facial but stayed for the extra attention of leg massage. She is a…read morereal gem and can't wait for my next "me" day.

My experience here was odd to say the least. Walking in the lobby was small, but welcoming and the…read morestaff was friendly. The walk to the quiet room and adjoining changing room really felt like walking through a refurbished office building. The changing room and quite room and very small and didn't have a comfortable feel to me. The 60 minute massage I booked started on time, but it was just okay. This is the first time I've ever had a massage that didn't use warm lotion nor wrap my feet with warm towels. Honestly, the entire experience and building felt chilly the whole time I was there. I noticed at the end of my massage that the thermometer in the room read 68 degrees, yikes! I also was confused because of conflicting signage regarding cells phone. One sign said "discouraged" in the quiet area and another sign said "not allowed". Either way, while I understand "respecting other's relaxation" for some of us part of relaxing and renewing is scrolling social media and reading on our KindlKindle apps because we are too busy during the week. Overall, I felt very awkward most of the time I was here.

Great massage services for the price! Every massage therapist I've had has been professional and…read moreskilled. They do a great job of asking what I'm looking for at the beginning and checking in to ensure the service is meeting my needs. I'm either looking for relaxation or deep pressure to work out knots, and they are responsive in both cases.