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    Global Balance Acupuncture

    5.0 (3 reviews)
    Closed 1:00 pm - 7:00 PM

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    Tuesdays & Thursday: 1:00pm to 7:00pm Saturday: 10:00am to 5:00pm

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    Lisa Sullivan, MD

    Lisa Sullivan, MD

    2.8(6 reviews)
    2.2 mi

    ***BEWARE OF BILLING POLICY*** My daughter had been seeing…read moreDr. Sullivan's clinic for many years. She would be seen in the clinic once a year (typically late spring/early summer after school is out) for her annual review and medication refills. Every year we would pay an office visit copay and a lab copay. Then Covid 19 hit and we were forced to do her annual visit via telehealth. Great, no problem. Again, we paid a telehealth visit copay and a lab copay. Fast forward to 2022, my daughter needed a refill of her maintenance medication prior to her upcoming annual visit so we made a request via our local pharmacy as we always do (and how millions of patients do each day). Refill was authorized, annual visit was completed in person soon thereafter...everything seemed normal. We soon found out that everything was not normal. While expecting to receive our two regular copay charges (office visit and lab), we received an additional "telehealth" charge of $50. I assumed this was a simple clerical error and reached out to the clinic. Billing department informed me that this additional $50 charge was because we had requested refills outside of a regularly scheduled office visit. And since Dr. Sullivan (or some other provider there) had to access my daughter's chart to authorize the refill, this constituted a "telehealth visit" and subsequent $50 charge. I am a pharmacist, have worked in a retail pharmacy for nearly 20 years, and I have NEVER heard of such a policy from any provider or patient. I guarantee you I would have had 1000's of irate patients had they been charged $50 every time the pharmacy requests refills on their behalf. It was at this point that my wife and I decided we would transfer my daughter's care to a different provider. And yes, we paid the fraudulent "telehealth visit" copay. A year later, June of 2023, my daughter is seen by a new provider. Everything seemed normal (again). We soon found out everything was not normal (again). August 2023 we receive an EOB from our insurance regarding a "telehealth visit" with Dr. Sullivan on 7/14/23. I thought to myself (again)...this must be some simple clerical error. After reaching the billing department, I was informed we were billed a "telehealth visit" because Sullivan had to again access my daughter's chart outside a regularly scheduled office visit. I asked, how is this possible....we transferred my daughter's care to another provider and had not been seen by Sullivan (i.e. one of her NP's) since June 2022. Billing department further explained that our insurance company sent Sullivan's clinic a letter (something to do with my daughter's therapeutic compliance), and Sullivan (or some other provider) had to access my daughter's chart in order to complete/answer this insurance form. I thought this was the most preposterous charge I had ever heard of (even more preposterous than the $50 charge we were billed in 2022 for requesting refills). Not once did either my wife or I ask about, request, or authorize any care from Sullivan's clinic since 2022. I informed the billing department representative that this is straight fraud and asked for my daughter's chart to be closed (hoping to avoid any more fraudulent charges in the future). The rep said she cannot "close" her chart, but she would place a "large alert" stating patient has transferred care and not to access her chart for any reason (ever).

    I have to say that after reading some of these very negative reviews about Dr. Sullivan and the way…read moreshe runs her office, I have to completely disagree. Since moving back from California 6 months ago, I have had the worst case of eczema and dermatitis all over my face and not one topical medicine that dermatologist have prescribed me has done anything for me accept make it worse. Dr. Sullivan is going to bat for me and has found a medicine that is pretty much proven to work, but is hard to get approved by insurance companies (go figure). She is helping get the medicine approved and covered by my insurance company. No other doctor has even attempted to do this for me. I also appreciate when a doctor is thorough and goes over everything with me if not once, then twice to make sure I understand everything and do not leave with any unanswered questions. I highly recommend Dr. Sullivan and her office and office staff. I have had nothing, but a positive experience!

    Global Balance Acupuncture - acupuncture - Updated July 2026

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