After Alaska USA area vice-president Heather Youngblood invited me to take my banking business…read moreelsewhere (following my stated concerns about deficient customer service at branches under her supervision), I have twice tried to speak with "anybody" at the mortgage department to obtain documentation needed for the refinance of my VA home mortgage loan elsewhere. Obviously, I will take my business elsewhere and refinance my VA loan using a mortgage company other than Alaska USA. After calling the number listed online several times on different days, nobody at the Alaska USA mortgage loan department on 36th Avenue (or Jeff Stanford) is ever available to answer the phone. This credit union and its mortgage department have clearly gone "down hill" in recent years.

Horrific communication and amateur/archaic methods for confirming insurances resulting in thousands…read moreof dollars lost despite appropriate documentation. Steer clear.

Their process for refi. I felt like I did all the legwork, we would still be waiting on…read moreconfirmation from their underwriter-if I hadn't spoken to them directly myself and found they were waiting on information from me-apparently my agent had not communicated this to me. The only text I would receive from my agent was "Everything is moving along, I should hear something back soon, talk to you next week" I expected more, we've used Residential in the past and we're impressed.

I can't say enough how grateful we are for Residential Mortgage, and more specifically Mark Gust,…read morewho made it possible for my husband and I to purchase our home recently. The search for a house was long with many ups and downs but Mark was there from start to finish, making sure we had any/all info that we needed for the process. This held true right up to signing day when something unexpected came up and he had to light a "fire" to get it squared away so we could go to closing as scheduled. Thank you so much!

Highly recommend if you shop for a local lender. You get both, in person experience and latest…read morecloud based application process. Tiera Maillet did everything professionally

The folks at Home State were awesome. We bought a house from out of state and they helped us all…read morethe way. Even when there were issues from the seller side they helped negotiate the issues and worked tirelessly to represent us. And when we were presented with unrealistic deadlines from the seller/bank agent and with a 4-hour time difference they worked above and beyond. They did everything they could ahead of time so we could stick to the deadlines. Their online access and customer service is top notch. Would definitely use them again and would highly recommend to everyone!!

Absolutely recommend! They are amazing. You will not find anyone more creative at discovering…read moresolutions for buying the house that you love!

Our family had an AMAZING experience with First Rate Financial for our recent refinance. I have…read moreused FRF two times before when buying/refinancing a home and they were EXCELLENT every time. FRF was professional, had great communication, and were very friendly. Josh and Adam answered all my questions, sometimes before I even had to ask. No doubt, we will use First Rate Financial for our financial needs in the future.

So far working with PrimeLending has been stressful. There is no communication. I feel like pulling…read moreteeth every time i need to speak with my loan originator. She is horrible at answering phone calls, emails... etc Their clients obviously are not a priority to them.

Unbelievably disappointed with the way they handle their business. On 8/12, I contacted my local PL…read moreoffice, based on a referral from a friend who had worked with them before. I was given the mobile number for Cherish, a loan originator. The next day I received a call back, and since then, I have quite literally had to harass them for info. 5 texts, 7 calls, and one BS excuse from Cherish who was "sick", even though the lady in the office told me she was in and on a phone call. Yesterday, I call the main number again, and Cherish answers- only to tell me she is working on closing someone else's loan and SWEARS she will call me and email me. 5:00 comes around and no further communication. I've called three times today and they are literally ignoring my calls, but have answered my call from a different number. I still have no idea what the status of my loan application is, because I've not been able to speak with anyone. I can only assume that I did not qualify, and therefor am not of importance. I've even asked to be switched to someone else to work with, and no response. Totally unacceptable.

Don't waste your precious time. They have difficulty with timeliness, communicating, and…read moretransparency. They took so long to process our loan the interest rates increased at least 3 times. Could've saved ourselves a big headache by going with Quicken/Rocket.

Very knowledgeable and efficient. Jacquiline and her crew helped us closed the deal and they were…read morewith me till closing date. They were always available and answered questions right away. Very approachable people and will guide you till everything is okay. Thanks so much Guaranty Mortgage for helping us get our loan approved. We are now officially homeowners!!!

An absolute pleasure to do business with! Found a very smooth flow to thier process, with very…read moreeducated & experienced staff. All commitments were delivered as promised and we closed in a timely fashion. MB of AK will be my 1st call when buying another home! Real Estate Investor Bryan Roerick

From the owner: Full service Mortgage Broker offering FHA, VA, Conventional and Jumbo residential mortgage loans…read more With over 20 years in mortgage lending experience our team of experts works closely with our clients to ensure we are finding the lowest fees and lowest rates available for home mortgages. We use the latest technology available in the industry to find your perfect mortgage fit.

Chris did such an amazing job helping myself sort through all the little details that people must…read morego through when buying a house in a remote place in Alaska: tilting issues, understanding who I needed to talk to about various parts of the loan and surrounding arrangements, and he also helped me make contact with many of these people I had to talk to. I could not have done it without him. I walked away feeling as if there were not a stone unturned in the loan acquisition and finishing process.

From the owner: Whether you want to purchase or refinance a home in Alaska Chris Thomas will work with you to find…read morethe home loan that best fits your needs.