Well in SO Cal we have little mini blackout in the hood and knock me out Mt Mckinley netlink so…read moreafter couple day try get in I finally call the office nice lady forgot her name got me back by temporary password and change my password I am at set with my Mt Mckinley bank netlink acct so huge shoutout to Mt McKinley Bank customer service

Apply for a personal loan got denied after I paid a $50,000 loan off with in a month with usaa I…read moreknow I can go back to usaa but just to see if a local bank would do the same now hea kick I apply for that same loan with Mac federal credit got the loan for the amount I apply with McKinley bank they ask me all the question about my credit report now if you read my credit it tell you everything . That I will never do busy with this bank that loan person very bad experience ... mac federal credit got my business

Impossible To Contact....Worse than Terrible customer Servive. I have been a member since Early…read moredays of the Denali Federal Credit Union. Since it became NyVision all has been lost.

They just built a new building on Merhar Ave in Fairbanks, Alaska that opened several months ago…read more... brand new building - no staff for it! Everything (cashier's checks included) is done on a kiosk. The kiosks are just ATMs with a tv screen and phone. Yay. My husband asked the girl that was greeting people coming in if there's ever any tellers, etc. because the past few months at this new location no one is ever there. She said that her bosses were both in meetings at that time so no, no one was available (even though she has a desk right by the door). Now that the Covid craze is over they can't use that as the excuse as to why there's ZERO customer service and staff. Also, the person on the other end when using the kiosk wasn't knowledgeable. I asked that employee about a check that I had just deposited in that kiosk a minute beforehand and when it would all be made available. That girl said the funds were released. I gave her both the available balance and the ending balance on the receipt for that account (2 different amounts as funds were held). In a nutshell she said she sees that it's all available. Just for kicks about 40 minutes ago I called the 800 number to check the balance, sure enough, the whole check was not made available. And yes, there are funds to cover the entire check.

Slow to respond, incompetent, rigid and inflexible.read more

I use to have an account with them years ago. Totally not worth it. Their interest rates are…read moreridiculous. Closed my account. Went in there today and they won't even cash their own checks without a $10 fee or your own account. Ridiculous. Way better banks in the area

We are first-time home buyers and went to a different local loan office- it was awful. We were…read morerecommended to try Denali, and it was the best decision we've made in this process. Missy knows what she's doing- she found us as many exemptions as were available to us, explained things in a way we understood, and made things happen. Highly recommend!

Looking for a loan? Only come here if you've been in the same job forever and have spotless credit…read morehistory. Firstly my spouse and I have been shopping around for an auto loan and applied at multiple places to see who would give us the best offer. We have been accepted by two other credit unions for the same offer we requested with Denali. Denali requires a full year of employment for all applicants vs the 6 months most other credit unions require, the fact that my co-applicant has been in one position with the same company for 3 years was not enough employment history to show them we have had consistently steady income at all times. A medical debt of less than $300 that we have documented payment plans with would prevent us from getting a loan with them until it was 100% satisfied whereas with the two credit unions that accepted our offer I simply supplied them with payment plan terms and the account balance since what is currently on equifax is incorrect. The customer service rep's tone wasn't very pleasant and I was a little shocked to be talked to like I shouldn't be expecting to be able to get a loan because as someone who works in finance and recently spoke with representatives at other institutions I know that those terms aren't the norm. My spouse and I aren't extremely well off but we can absolutely afford a car payment, which is why other institutions did give us preapprovals for the amount we requested. Overall they aren't interested in making money, looking into details and if the person I spoke to is a good representation of their company they're not pleasant to talk to. Alaska USA and Credit Union 1 are both much easier to work with and the ladies in their loan departments are very pleasant.

I used to joke (beats getting angry) that someone put something in the walls during construction…read morethat makes the staff here paranoid, unfriendly, and unhelpful. This has been the case since it was first built and continues today, though now that the main branch has relocated to this branch there might yet be hope. I have a mortgage, business, and two personal accounts with FNBA (and also accounts with S of A and Mt McKinley - both FABULOUS!!), FICO 820, and plenty of liquid assets. When I bank at the Golden Valley branch, I am treated with respect and good humor (as all customers should be). This branch? I'm refused services that I'm legally entitled to obtain, held up before cashing even a small check to see if it is good as though I might be a forger, and subjected to whatever whim the manager du jour might construct. This inexcusable behavior has gone on for years.

After over-charging us by more than 2500 dollars, FNBA *supposedly* sends a reimbursement check on…read moreDecember 30th (so they don't count that as in their possession in the next quarter)... NOT registered NOT certified NOT insured... and NOT deposited into our checking account OR credited to our home loan. They provide no proof of a check, or of having sent it and they require us to wait 90 days before they will replace it. So I ask to speak to VP Craig Thorn, who openly mocks me after I explain that I am having problems retaining thoughts due to PTSD. "Oh I see, so you lost the check then"..."you must have otherwise how would I know it exists? I only know because you told me; how could you tell me it's lost if you haven't seen it? How would you know if it's lost?" Sitting arrogantly taunting me, trying to provoke me, AFTER I explained my mental disability to him. Intentionally triggering every response he can get out of me so he can feel superior... is that what they mean by ADA Access? Seems pretty abusive, extremely rude, and unbelievably unprofessional. So much for personal service. What a bunch of jerks.

Northrim banks claim to "customer first service" is a sham. They are all about big business and…read moredon't care about the problems of the individual banker. In some cases a bank will accept what is known as a "deed in leu" where you can give back a house when you have no other choice. I happen to know that Northrim accepted an entire housing development back from a big builder, When my septic system failed due to ground conditions after paying over $100,000 in interest over the coarse of the loan Northrim refused me, in fact they threatened to sue me if I couldn't keep making the payments. So remember that when you choose who to get your home loan from.

This place has been stealing money from my account "$920.00 to be exact," with random fees and…read morecharges not authorized by me. When I called about the transactions, I was told it was a "computer issue" and there was nothing they could do to return my money they stole from my account. Received a message from Rebecca Holloway regarding a "Stop Request Form" and was informed I would also be charged a "service fee" in order to resolve the problem. My advice, "save yourself from being robbed blind!"

If you live in Alaska, any bank you can find is better then this place, banked with them for years,…read moreand there Internet Banking is by far the worst i have ever seen, they use Netteller, with no way to control anything in your account unless you call them, so if anything ever happens like it has with me, where your card is locked due to fraud protection you better hope it doesnt happen on a Friday night as you will be waiting until Monday morning to use it again. Managers i have spoke to are incredibly rude and obnoxious. I'm not going to spend anymore time on them. But felt i should at least spend enough time to warn others to STAY AWAY, esp if you dont like banks randomly overdrawing your card even when there is money in the balance and taking $35 fee then telling you there is nothing they can do ...

Horrific treatment by the branch manager and the other kid in the back. Tried to keep my account…read morefrom closing due to multiple mistakes created at this branch and another out of town when adding a second person to the account. Blatantly lied to by manager about them trying to contact my secondary on the account, still confused how they could call say they called someone when they never entered a number for her on my account. The kid working in back had the audacity to interrogate me about why I was adding a secondary and why don't I have credit cards, as I'm frantic and upset about my account getting closed and my bills bouncing and my paycheck getting direct deposited to nowhere. They were way more concerned with pressuring me to open a new account than fixing their mistakes. Is that the game? Wells Fargo screws up, never apologizes, puts all the blame on me for not being a mind reader, then just shuffles their mistake into a new account? Is there a financial benefit to them for doing this?? I seriously want to know.