When my husband and I opened an account there were a few minor set backs but everyone worked…read morequickly to resolve them. We have received a excellent customer service!

Impossible To Contact....Worse than Terrible customer Servive. I have been a member since Early…read moredays of the Denali Federal Credit Union. Since it became NyVision all has been lost.

Slow to respond, incompetent, rigid and inflexible.read more

I use to have an account with them years ago. Totally not worth it. Their interest rates are…read moreridiculous. Closed my account. Went in there today and they won't even cash their own checks without a $10 fee or your own account. Ridiculous. Way better banks in the area

We are first-time home buyers and went to a different local loan office- it was awful. We were…read morerecommended to try Denali, and it was the best decision we've made in this process. Missy knows what she's doing- she found us as many exemptions as were available to us, explained things in a way we understood, and made things happen. Highly recommend!

Looking for a loan? Only come here if you've been in the same job forever and have spotless credit…read morehistory. Firstly my spouse and I have been shopping around for an auto loan and applied at multiple places to see who would give us the best offer. We have been accepted by two other credit unions for the same offer we requested with Denali. Denali requires a full year of employment for all applicants vs the 6 months most other credit unions require, the fact that my co-applicant has been in one position with the same company for 3 years was not enough employment history to show them we have had consistently steady income at all times. A medical debt of less than $300 that we have documented payment plans with would prevent us from getting a loan with them until it was 100% satisfied whereas with the two credit unions that accepted our offer I simply supplied them with payment plan terms and the account balance since what is currently on equifax is incorrect. The customer service rep's tone wasn't very pleasant and I was a little shocked to be talked to like I shouldn't be expecting to be able to get a loan because as someone who works in finance and recently spoke with representatives at other institutions I know that those terms aren't the norm. My spouse and I aren't extremely well off but we can absolutely afford a car payment, which is why other institutions did give us preapprovals for the amount we requested. Overall they aren't interested in making money, looking into details and if the person I spoke to is a good representation of their company they're not pleasant to talk to. Alaska USA and Credit Union 1 are both much easier to work with and the ladies in their loan departments are very pleasant.

I used to joke (beats getting angry) that someone put something in the walls during construction…read morethat makes the staff here paranoid, unfriendly, and unhelpful. This has been the case since it was first built and continues today, though now that the main branch has relocated to this branch there might yet be hope. I have a mortgage, business, and two personal accounts with FNBA (and also accounts with S of A and Mt McKinley - both FABULOUS!!), FICO 820, and plenty of liquid assets. When I bank at the Golden Valley branch, I am treated with respect and good humor (as all customers should be). This branch? I'm refused services that I'm legally entitled to obtain, held up before cashing even a small check to see if it is good as though I might be a forger, and subjected to whatever whim the manager du jour might construct. This inexcusable behavior has gone on for years.

After over-charging us by more than 2500 dollars, FNBA *supposedly* sends a reimbursement check on…read moreDecember 30th (so they don't count that as in their possession in the next quarter)... NOT registered NOT certified NOT insured... and NOT deposited into our checking account OR credited to our home loan. They provide no proof of a check, or of having sent it and they require us to wait 90 days before they will replace it. So I ask to speak to VP Craig Thorn, who openly mocks me after I explain that I am having problems retaining thoughts due to PTSD. "Oh I see, so you lost the check then"..."you must have otherwise how would I know it exists? I only know because you told me; how could you tell me it's lost if you haven't seen it? How would you know if it's lost?" Sitting arrogantly taunting me, trying to provoke me, AFTER I explained my mental disability to him. Intentionally triggering every response he can get out of me so he can feel superior... is that what they mean by ADA Access? Seems pretty abusive, extremely rude, and unbelievably unprofessional. So much for personal service. What a bunch of jerks.

Northrim banks claim to "customer first service" is a sham. They are all about big business and…read moredon't care about the problems of the individual banker. In some cases a bank will accept what is known as a "deed in leu" where you can give back a house when you have no other choice. I happen to know that Northrim accepted an entire housing development back from a big builder, When my septic system failed due to ground conditions after paying over $100,000 in interest over the coarse of the loan Northrim refused me, in fact they threatened to sue me if I couldn't keep making the payments. So remember that when you choose who to get your home loan from.

If you live in Alaska, any bank you can find is better then this place, banked with them for years,…read moreand there Internet Banking is by far the worst i have ever seen, they use Netteller, with no way to control anything in your account unless you call them, so if anything ever happens like it has with me, where your card is locked due to fraud protection you better hope it doesnt happen on a Friday night as you will be waiting until Monday morning to use it again. Managers i have spoke to are incredibly rude and obnoxious. I'm not going to spend anymore time on them. But felt i should at least spend enough time to warn others to STAY AWAY, esp if you dont like banks randomly overdrawing your card even when there is money in the balance and taking $35 fee then telling you there is nothing they can do ...

The simple task of cashing US savings bonds turned into a nightmare I want from bank to bank to…read moreinclude our ex-favorite Wells Fargo. The only folks in town that would help us was MAC credit union they were helpful friendly and right on time thank you Mac.

Horrific treatment by the branch manager and the other kid in the back. Tried to keep my account…read morefrom closing due to multiple mistakes created at this branch and another out of town when adding a second person to the account. Blatantly lied to by manager about them trying to contact my secondary on the account, still confused how they could call say they called someone when they never entered a number for her on my account. The kid working in back had the audacity to interrogate me about why I was adding a secondary and why don't I have credit cards, as I'm frantic and upset about my account getting closed and my bills bouncing and my paycheck getting direct deposited to nowhere. They were way more concerned with pressuring me to open a new account than fixing their mistakes. Is that the game? Wells Fargo screws up, never apologizes, puts all the blame on me for not being a mind reader, then just shuffles their mistake into a new account? Is there a financial benefit to them for doing this?? I seriously want to know.

I loved AlaskaUSA. I was able to wire money internationally, and it was very convenient. Then they…read moreswitched and became "Global". HA! That's a joke! They are no longer "Global" because I can no longer send money internationally to family in Norway! Plus, in the US, I can only move a limit of $2000 a day to another account in the same bank. Buying an item for $18,000 required me to transfer the money daily for nine days!!! As an Alaskan, I liked the name before. When I mentioned that I didn't like the new name, it was like they said, "Call somebody who cares."

Absolutely a terrible bank after banking several years with them and several accounts we discovered…read morefraudulent charges against my card 3 separate transactions. They equalled a fairly big amount so we immediately called the bank, stopped our card and got a new card. They said because the account was linked with my phone number and email they could not consider it fraud and I would be out the 1800 dollars. When I said wow they could have drained my account dry and you guys wouldn't do anything I was told take it up with the police. By the way a police report was filed and they said go to the bank. I will find a new bank as I don't feel my money is secure.