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    Global General Stores

    5.0 (1 review)
    Open 9:00 am - 10:00 pm

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    2 years ago

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    Samsonite Outlet

    Samsonite Outlet

    2.8(4 reviews)
    1.6 mi
    $$

    It seems like every time my sister comes to visit, she has to buy a new piece of luggage when she…read moregoes home. Often it's because she needs the extra room, but this time it was to replace a broken suitcase. She purchased one at the Nordstrom Rack on the first floor of the Fashion Outlets, but when we went downstairs and saw the Samsonite we took a spin and she decided to pick one there and return the other. As soon as we stepped in one of the employees greeted us and invited us to look around and offered help if necessary. When looking at a particular piece of luggage, he came over to offer help and talk about the various features, and pulled it down so my sister could take a closer look. They had a good price for it, so that's the one that she chose. They're Samsonite, so of course they had other pieces of nice luggage and I didn't realize that luggage now comes with built-in TSA-approved locks and that's pretty cool.

    A disaster! Two week trip in a foreign country. Less than 3 days later, the wheel comes off on the…read moremaiden voyage! Forced to travel around the country with the bag tipping everywhere I went. My friends laughing at me all the way. When I went to the store that I purchased the bag from (and it wasn't cheap) I was told I have to pay for shipping it to the service center for repair-- even though the tag on the bag claims an impressive warranty. When I spoke to the manager on the phone he threatened me with the words," either pay $20 to have it shipped to repair or get kicked out with your bag". After that he hung up and then called back to threaten me like he was going to arrest me using a very young security guard--don't go here! I never got a name from the attendant because they hide any information about their staff when people are upset. This is a far cry from those old commercials with the gorilla bouncing the bag around to prove how sturdy it is. Awful service, rude, and a demeaning manager. Nothing was offered me other than to pay for shipping. It was never made clear during the purchase that if something breaks--I pay the shipping. Disgusting! I thought I was making a moderate quality investment-- never will I buy Samsonite again, nor enter that establishment! Buy from Amazon, at least they allow you to return defective products!

    Photos
    Samsonite Outlet - Here is the broken wheel; less than three days after purchase!

    Here is the broken wheel; less than three days after purchase!

    Samsonite Outlet - Bowling lanes

    Bowling lanes

    Samsonite Outlet

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    Global General Stores - convenience - Updated August 2026

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